IPM COMMUNITY ASSOCIATION MANAGEMENT

C O M M U N I T Y

REMEMBER WHAT YOUR FATHER ALWAYS TOLD YOU?

C O M M U N I T Y O P E R A T I O N S

At IPM we know lifestyle communities and how to operate complex amenity

packages regardless of region or climate zone. We understand that every

community has a unique story to be told – one that must be preserved through

every detail in community operations. Whether coordinating customer service

responses, planning a community day festival, managing landscape operations or

overseeing utility delivery services, every detail must echo and enhance your

community’s unique lifestyle.

We also value relationships with quality service providers who will understand

your community’s unique needs. We like to call them partner relationships. We

seek out vendors who believe that confidence must be earned through steady

performance.

From database management to staffing back up, IPM provides superior

management and coordination of complex amenity packages for destination

communities in non-metro locations.

PL AN NIN G

As with any organization, planning for your community’s future is paramount for

its success. At IPM we know how to plan and establish goals. We work with your

Board and committees to implement planning sessions and introduce the SMART

goal process.

For developing communities, we are experts at reviewing legal documents for

operational efficiency, establishing projected build-out operational budgets, and

developing operational procedures for the newly formed community. Most

importantly, we know how to plan and how to execute process for your

community’s success.

FIN AN CE

We know the importance of advanced capital planning, budget forecasting and

watchful cost controls. Our financial processes are implemented with focus upon

your community’s vision and goals.

Through centralized accounting, state-of-the-art electronic banking services and

data communications, IPM provides your community with the security and

resources needed for successful management of your community’s finances.

Our secure processes are built to accommodate communities in non-metro

locations, and our Web-based access allows community leadership to view

association finances from anywhere in the world.

INTRODUCTION

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I N T R O D U C T I O N

IPM provides seamless community management services for dest inat ion communit ies in non-metro locat ions. What we do as a company is inspired by why we do it , and is ref lected in how it is accomplished.

Our purpose transcends our product.

We approach community management with a passionate, proactive attitude. From

the moment we partner with a community, we begin to ask questions— what are

the community’s goals and how can we help to achieve those goals? We want to

understand the culture of each community so that we can craft practical, custom

solutions. Then we put our shoulder to the wheel until the job gets done and done

right.

We build lasting relationships.

The relationships we foster are at the heart of every community we serve. For

homeowners, these communities are where they have chosen to build a home. In

every relationship we build, we have one purpose in mind: to deliver quality

service. We pride ourselves on our ability to find dependable partners when

needed, and we honor the trust we have earned by building lasting relationships

with our client partners.

Consistent operational delivery.

Every community has a unique lifestyle heartbeat and culture that grows from the

initial community vision and is shaped by its leadership. IPM is committed to

setting a standard of excellence throughout the life of the community to be

enjoyed by its membership. By managing things like customer service,

maintenance, finance, community governance and more, we provide consistent

operational delivery so that we can uphold the community’s vision day in and day

out.

I N T R O D U C T I O N

Detailed planning.

With more than 20 years of experience serving some of the most prestigious

communities in the nation, we bring an elevated level of expertise to each

discipline we service. Add to that our commitment to our client partners and our

near-obsessive attention to details, and you will see why planning is such an

integral part of our process. We provide a very detailed, inclusive and accurate

plan based on our expert knowledge of each area. By planning in such detail, we

are able to anticipate the needs of a community and ensure those needs are met in

advance. This includes good stewardship of funds and appropriately priced

means.

Emphasis on service.

We are in the service of the homeowners. We provide on-site staffing whose

mission it is to maximize the customer experience and to respond to any question

or concern they may have. In this industry, our reputation lasts only 24 hours.

Words like “passion” and “dedication” are empty promises unless they are

applied daily. Finally, we serve the community as a whole. We believe that every

community has a heartbeat providing the community with a way to thrive and

flourish, whether that means coordinating a community day or removing the

garbage on a routine basis.

Inspirational passion.

Having provided community management services to destination and lifestyle

communities for more than 20 years, we are as passionate and focused as ever.

For every community we serve, we ask questions and offer customized solutions.

We have never been afraid of hard work, and we have a knack for finding

dependable partners, whenever needed.

At the end of the day, we like what we do. In fact, we love it. That is true

throughout the company from the ground up. When somebody loves what they

do, it comes through in their work. It’s inspirational. This passion is what led us

here. It has built the company and along with it our expertise. It is what we offer

our client partners to add as part of their community’s resources. We love what

we do.

I N T R O D U C T I O N

M I S S I O N S T A T E M E N T

Building lasting relationships.

Purpose

Our purpose is to fulfill our Mission Statement to an expanding market without

compromise of our founding principles.

Principles

Our principles are guided by the company founder’s personal belief in the Bible

as truth, his personal faith in Jesus Christ and his desire to honor God through

promoting and practicing stewardship.

Pledge

Our pledge is to consistently deliver service to our clients and customers within

the established framework of our Mission, Purpose and Principles.

C O R E V A L U E S

Integrity

Do what we say – say what we do

Professionalism

Accountable for our actions and results

Servant Leadership

Serve others as you want to be served

and lead them to their goals

Quality

Timely, accurate delivery

Execution

Systematic way of exposing reality

and acting on it

Innovation

Always striving to do better in every

area

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