SYSTECH C O R P O R A T I O N

IPG ATM Support Training

• Overview• Products• Uses• Setup

• Configuration• Networking• Transactions• Dial backup

• Troubleshooting• Transactions• Tools

• General Information

IPG/7000 Family

SYSTECH C O R P O R A T I O N

Connecting “Legacy” (non-Internet) equipment(With Phone, Serial or Non-Secure Interfaces)

To the Internet or your private network.

PublicInternet

SSL Host

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BroadbandModem

Secure Transactions

POTS to Internet SSL ATM Processing Solution

RJ11Telephone

SSL

IPG-7110

PublicInternet

SSL Host

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BroadbandModem

Secure Transactions

Private IP to Internet SSL ATM Processing Solution

IP

SSL

PublicInternet

SSL Host

SYSTECH C O R P O R A T I O N

BroadbandModem

Secure Transactions

RS232 Serial to Internet SSL ATM Processing Solution

RS232

SSL

IPG-7101

Public InternetPrivate WAN

PSTN Dial

POS Terminal

ATM

POS Controller

Open SSL

IP

Dial

Dial Back Up

Tank Monitor Check Reader

Other Systech/RBSLynk IPG Applications

Basic IPG Setup

Plug it into the Store Network

Find its IP Address

Load the RBSLynk Config and Go!

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Public InternetDSL

Modem

Laptop

IPG Back Office PC

Other NetworkDevice

Typical Store Network

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SYSTECH C O R P O R A T I O N

Why Use a Firewall/Router?

• Protects local devices from Internet access

• Allows multiple devices to share single Internet connection

• Acts as a DHCP server

Systech ALWAYS recommends using a firewall/router when connecting to the Internet

Network Config Items - DHCP (automatic) or static (manual)

• IP Address

• Network Mask

• Gateway Address

• DNS Server Address(es)

• (Time Server – HTTP, NTP)

Normally, use DHCP

Use Static (manual) if the IPG is a server (IP to SSL)

SYSTECH C O R P O R A T I O N

PublicInternet

SerialSettings

Phone/NetworkTranslation

ProtocolSettings

Configuring Transaction Processing

Save Config: Flash Management -> Configuration Database -> BDNLLoad Config: Flash Management -> Browse -> Update Flash

TimeSettings

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Network,DNS,

IP RoutingSettings

Transaction Hosts

Production Server: tptrans.lynksystems.comTest Server: tpdev.lynksystems.com

Port Function IPG Host Protocol

6660 Visa2, single thread, with ENQ (most dial devices) Simple POS, 7E, Host ENQ

6661 2 byte length, exclusive, single/multi (IP based ATMS) Secure TCP

6662 Visa2, multi thread, with ENQ Simple POS, 7E, Host ENQ

6663 Visa2, multi thread, without ENQ Simple POS, 7E, Host ENQ

6664 Visa2, single thread, without ENQ Simple POS, 7E, Host ENQ

Dial Backup

PublicInternet

SSL Host

SYSTECH C O R P O R A T I O N

BroadbandModem

Secure Transactions

RJ11Telephone

IPG-7110

• Dial-to-dial backup is automatically configured on units with a modem• IP-to-dial backup must be configured with a backup host/number.

SYSTECH C O R P O R A T I O N

Review of Configurations

• Ahead of time• Configure Serial Settings• Configure Phone/Network Translations• Configure Protocol Settings• Configure Time Server(s)• Save Configuration as a BDNL file

• For each site• Load appropriate saved configuration

• When NOT to load an RBS Lynk config• Multiple devices connecting to the IPG – some not going to RBS Lynk

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Troubleshooting/Diagnosis

• Good Transactions

• What can go wrong

• Support Tools

SYSTECH C O R P O R A T I O N

Typical Dial Transaction

IPGAnswers call,translates ph#,contacts host

HOSTAccepts SSLConnection

Send ENQ

Send TRESP

Send EOT

Hangup

ATMDials

Send TREQ

Send ACK

HangupSimple, pass thruoperation

Can see a summary of this in the Troubleshooting Section

SYSTECH C O R P O R A T I O N

Example Troubleshooting Display

Transactions are listed most recent first

SYSTECH C O R P O R A T I O N

Typical IP Transaction

IPGAccepts connect,

translates network,contacts host

HOSTAccepts SSLConnection

Send TRESP

Hangup

ATMTCP/IP connect

Send TREQ

HangupSimple, pass thruoperation

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What Can Go Wrong?

• Network Problems

• Port Server Utility Problems

• Configuration Errors

• Software Problems

• Hardware Problems

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Support Tools

• LEDs

• Troubleshooting

• System Log

• Restore Factory Default

• Modem Recording

• Ethereal recording (later versions)

• eMail (later versions)

• rHTTP (later versions)

SYSTECH C O R P O R A T I O N

LEDs

LED OFF Steady Green Blinking Green

Status no power running, running, no IP address has an IP address

Ethernet no connection hardware connection, idle connection, activity

Serial not configured configured or in use in use, activity

POS Term not configured configured in use, activity

Modem not in use in use in use, activity

SYSTECH C O R P O R A T I O N

Red or Blinking Red indicates error

Orange/Yellow Status indicates rebooting

IPG Models

Example: IPG/7110

Number of Serial Ports

0, 1, 2

Number of POS Phone Ports

0, 1, 2, 4

Modem (Dial Backup) Port

1 – no modem

5 - modemBuys:IPG/7110IPG/7111IPG/7501IPG/7510IPG/7522

SYSTECH C O R P O R A T I O N

Miscellaneous

BDNL Files- Binary, cannot be edited (checksum in header)- Contain:

ConfigurationsSoftware (firmware)File System

Command Line Tools- r4000 – up/download configurations, upload firmware- ncctool – discover units

Uploading/Downloading- Save Config: Flash Management -> Configuration Database -> BDNL- Load Config: Flash Management -> Browse -> Update Flash

SYSTECH C O R P O R A T I O N

Model

Last Rev Without ECO

First Rev With ECO

7510 G-1 H

7511 G-1 H

7542 C-1 D

7522 G-1 H

7540 C-2 D

7520 G-1 H

7110 G-2 H

7111 G-2 H

7140 A-1 B

7120 B-2 C

ECO 4821 – The Triton “Dial Tone” fix

Deviation Dev 4820 accomplishes the same fix on earlier revisions.