Ipf Troubleshooting Guide

Scope of disclosure: Canon MJ accredited CE

Troubleshooting Guide

Ver.1.2

Canon Marketing Japan Inc. Service & Support Planning Group

Canon Inc. L Printer Quality Assurance Center

Conents

Chapter 1 Using This Guide ................................................................................................ 1-1 1. Using This Guide......................................................................................................................................... 1-1 2. Model Groups.............................................................................................................................................. 1-1

Chapter 2 Indexes by Case ................................................................................................. 2-1 1. Error Code Index......................................................................................................................................... 2-1 2. Index of Symptoms and Imaging Failures................................................................................................. 2-18

A. Imaging Failures .................................................................................................................................... 2-18 B. Operational Failures .............................................................................................................................. 2-19 C. Functional Failures ................................................................................................................................ 2-19 D. Cutting Failures ..................................................................................................................................... 2-19 E. Unusual Noises ..................................................................................................................................... 2-19 F. Application-Dependent ........................................................................................................................... 2-20

Chapter 3 Trouble Database................................................................................................ 3-1 1. Ink tanks ...................................................................................................................................................... 3-1 2. Maintenance Cartridges .............................................................................................................................. 3-3 3. Printheads ................................................................................................................................................... 3-4 4. Paper Handling (Paper mismatch) .............................................................................................................. 3-7 5. Paper Handling (Size detection failure .................................................................................................... 3-14 6. Paper Handling (Skewing........................................................................................................................ 3-16 7. Paper Handling (Feeding Problems/Jams .............................................................................................. 3-16 8. Paper Handling (Insufficient or No Paper/Others) .................................................................................... 3-18 9. Paper Take-up Unit.................................................................................................................................... 3-19 10. Cutter....................................................................................................................................................... 3-20 11. Multisensor .............................................................................................................................................. 3-20 12. HDD......................................................................................................................................................... 3-21 13. Operation Displays.................................................................................................................................. 3-21 14. Parts Counters ........................................................................................................................................ 3-22 15. Adjustment Errors.................................................................................................................................... 3-23 16. GARO Errors ........................................................................................................................................... 3-24 17. HP-GL2 ................................................................................................................................................... 3-25 18. Hardware Errors ...................................................................................................................................... 3-26 19. Service Call Errors .................................................................................................................................. 3-31

Chapter 4 More Sophisticated Fault Isolation Tasks ........................................................ 4-1 1. 2F13AD converter external trigger output error (HW-1 fault) ................................................................. 4-1 2. 2F1FPurge sensor error ......................................................................................................................... 4-2 3. 2F26Carriage operation disabled ........................................................................................................... 4-4 4. 2F2FNon-discharge detection error, 2F30Non-discharge detecting position error............................ 4-6 5. 200CRoll paper leading edge detection error, 200DCut sheet leading edge detection error ............ 4-8 6. 2010Skew detection error, 2017Paper right side detection error, 2018Paper left side detection

error, 2405Borderless printing disabled................................................................................................ 4-12 7. 2E27Paper jam while feeding, ejecting or printing on paper (Jam 1)................................................... 4-14 8. 2E25Paper jam while feeding, ejecting or printing on paper (Jam 2)................................................... 4-16 9. 2E24Faulty roll paper unit, 2E0ERoll paper unit not available......................................................... 4-17 10. 2015Cutting failure (Cannot cut sheet)............................................................................................... 4-18 11. 2F24Cutter shift timeout error ............................................................................................................. 4-19 12. Cutting failures without error indications ................................................................................................. 4-21 13. 403E,403FPrinthead abnormal temperature rises.......................................................................... 4-22

14. 4027Carriage lifting error .................................................................................................................... 4-23 15. Imaging Failures Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks

.................................................................................................................................................................. 4-25 16. Imaging Failures Lines, streaks and bands ...................................................................................... 4-27 17. Imaging Failures Blurred, ghost, spread, shaken or undersharp images......................................... 4-32 18. Imaging Failures Line and character errors ...................................................................................... 4-34 19. Imaging Failures Defective toning and color misregistration ............................................................ 4-36 20. Imaging Failures Void lines or images .............................................................................................. 4-38 21. Imaging Failures Printing in a size different from the specification................................................... 4-40 22. Imaging Failures No printing............................................................................................................. 4-41 23. Operational Failures PosterArtis wont launch................................................................................ 4-42 24. Operational Failures The main unit wont start or the power turns off automatically (without an

error occurring) ......................................................................................................................................... 4-43 25. Operational Failures Cannot install................................................................................................... 4-44

Chapter 5 Fault Isolation Tool Collection........................................................................... 5-1 T01 Carriage Encoder Fault Isolation Tool ...................................................................................................... 5-1 T02 Interpreting Nozzle Check Patterns.......................................................................................................... 5-1 T03 Nozzle Check Print Fault Isolation Tool.................................................................................................... 5-3 T04 Information required to request verification.............................................................................................. 5-6 T05 Collecting a PRN File (Windows only)...................................................................................................... 5-7 T06 Collecting PC Detailed Information .......................................................................................................... 5-8 T07 Collecting Printer Driver Settings ........................................................................................................... 5-10 T08 Driver Function Description .................................................................................................................... 5-12 T09 Collecting Status Information.................................................................................................................. 5-13 T10 Collecting Screen Shots ......................................................................................................................... 5-14 T11 Ink Supply System Fault Isolation Tool................................................................................................... 5-15 T12 Purge Unit Fault Isolation Tool ............................................................................................................... 5-18 T13 Linear encoder film installation fault isolation tool.................................................................................. 5-19 T14 How to unlock the carriage (without having to remove the cover) ......................................................... 5-19 T15 Recommended head adjustment procedure .......................................................................................... 5-20 T16 Recommended band adjustment procedure .......................................................................................... 5-20 T17 Electrical discharge fault isolation tool ................................................................................................... 5-21 T18 Flat Cable Fault Isolation Tool ................................................................................................................ 5-25 T19 Special Mode for Servicing..................................................................................................................... 5-27 T20 Cleaning operation ................................................................................................................................. 5-30

Chapter 6 Miscellaneous Information ................................................................................ 6-1 1. How to interpret Print Inf ............................................................................................................................. 6-1 2. Upgrading Firmware.................................................................................................................................... 6-5 3. Description of L Printer Service Tool, and How to Use It ............................................................................ 6-6 4. Notes on Replacing Parts ........................................................................................................................... 6-8 5. Greasing...................................................................................................................................................... 6-9 6. Replacing the Head................................................................................................................................... 6-14 7. Service parts compatible list...................................................................................................................... 6-15

Chapter 7 Main Unit Configuration Diagrams.................................................................... 7-1 1. LFP-IJ Printer Basic Configuration Diagram............................................................................................... 7-1 2. Paper Paths by Series ................................................................................................................................ 7-3

(1) iPF5000 Series ....................................................................................................................................... 7-3 (2) iPF700 Series ......................................................................................................................................... 7-4 (3) iPF8000 Series ....................................................................................................................................... 7-5 (4) iPF800 Series ......................................................................................................................................... 7-6

Chapter 1 Using This Guide

Chapter 1 Using This Guide

1-1

1. Using This Guide

2. Model Groups The iPF Series is broken down into the following groups in this Guide:

Model group Maximum paper width

Five-color dye/pigment model

Eight-color pigment model

Twelve-color pigment model

60 inches - iPF9000S iPF9000, iPF9100 iPF8000 Series 44 inches

(B0 extra-sized - iPF8000S iPF8000, iPF8100

iPF800 Series 44 inches

(B0 extra-sized iPF810, iPF820 - -


(A0 extra-sized iPF700, iPF710, iPF720 - -

24 inches (A1 extra-sized

iPF600, iPF605, iPF610 iPF6000S iPF6100, iPF6200


(A2 extra-sized iPF500, iPF510 - iPF5000, iPF5100

STEP1: Scan through Chapter 2, Indexes by Case, for keys to the database

STEP2: Take the actions suggested by the keys to the database found

Go to Chapter 4, More Sophisticated Fault Isolation Tasks

Go to Chapter 5, Fault Isolation Tool Collection

From operation panel displays

From low-order four-character error codes (panel display, Print Inf)

From imaging (user complaint) problems

From other problems (such as abnormal noise and slow)

From software-specific problems (e.g., Microsoft Word)

Go to Chapter 3, Trouble Database

If th

ere

are

links

, fo

llow

them

If any component name or the like is unknown, see Chapter 7, Main Unit Configuration Diagrams: Paper Paths

Chapter 2 Indexes by Case


2-1

1. Error Code Index Error Code

(low-order four characters

Explanation Key

- Paper mismatch (cut sheet) Print data having a cut sheet print specification has been received with rewinder use being selected.

3-1-1

- Paper mismatch (cut sheet) Cassette pickup has been specified for paper that does not support cassette pickup.

3-1-2

- Paper mismatch (cut sheet) Print data having a manual feed print specification has been received at the completion of roll paper pickup.

3-1-3

- Paper mismatch (type Mismatch following the selection of any of the following menu choices: Warning Indication has been selected for Paper Mismatch Detection. ON has been selected for Paper Error Skip. On forced printing following a mismatch resulting from the selection of the following menu option: Pause has been selected for Paper Mismatch Detection.

3-1-4

- Paper mismatch (both type and size Mismatch following the selection of any of the following menu choices: Warning Indication has been selected for Paper Mismatch Detection. ON has been selected for Paper Error Skip. On forced printing following a mismatch resulting from the selection of the following menu option: Pause has been selected for Paper Mismatch Detection.

3-1-5

- Paper mismatch (size Mismatch following the selection of any of the following menu choices: Warning Indication has been selected for Paper Mismatch Detection. ON has been selected for Paper Error Skip. On forced printing following a mismatch resulting from the selection of the following menu option: Pause has been selected for Paper Mismatch Detection.

3-1-6

- Invalid paper loading position Paper is invalidly positioned on the platen.

3-19-1

- Paper take-up unit not switched on Printing has started with the Paper take-up unit setting of Use and with the rewinder switched off.

3-43-1

- Job received in Rewind mode, with the panel setting of Do not use Rewinder use has been set to Do not use at the start of printing when the rewinder is active.

3-43-2

- Forced feed limit Paper being manually fed in the return direction (back-feeding) has reached the pinch roller position (normal operation).

6-1-1

- Printing with ink tank cover open On a model having a subtank, the ink tank cover opened while printing (printing is allowed to continue).

6-1-2

- Durable parts nearing their replacement time Any of the parts counters has reached warning level 1.

7-1-1

- Durable parts past their replacement time Any of the parts counters has reached warning level 2.

7-1-2

- Part counter warning level 1 Any of the parts counters has reached warning level 1.

7-1-3

- Part counter warning level 2 Any of the parts counters has reached warning level 2.

7-1-4


2-2

Error Code (low-order four

characters Explanation Key

1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 100A 100B 100C

Ink tank near-empty (continued use allowed) The remaining volume of ink is diminishing (below the pin check level).

1-1-1

1010 Head R/L non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles.

2-1-1

1010 Head non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles.

2-1-2

1012 Head R non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles.

2-1-3

1013 Head L non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles.

2-1-4

1015 HP-GL2 error: out of the scope of media support Warning Indication has been selected for Paper Mismatch Detection. The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not have a required print mode has been set.

8-19-1

1015 HP-GL2 error: out of the scope of media support Pause has been selected for Paper Mismatch Detection. The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not have a required print mode has been set.

8-19-2

1030 (Image modeUnknown command A character that is located within bounds of a group character or end parameter character but that is not defined as a command has been detected during Image mode command decoding.

8-1-1

1031 (Image mode Invalid parameter count (no parameters) A numeric field has not been identified as being numeric during Image mode command decoding.

8-2-1

1032 (Image mode Required item missing A character out of bounds has been detected where a group or end parameter character ought to exist, during Image mode command decoding.

8-3-1

1034 (Image modeOther warning A character other than has been detected right after the imago mode analysis module entered Image mode or when the decoding of a single command ended.

8-4-1

1035 (Setup modeUnknown command A command character string other than RESET, SET, OPCMT0 and OPCMT2 has been detected in a PJL command.

8-5-1

1036 (Setup modeInvalid parameter count Too many or too few parameters have been detected during Setup mode command decoding.

8-6-1

1037 (Setup mode Required item missing The exit parameter is missing in the EnterGAROMode command and the UniversalExitLanguage command used in Setup Mode.

8-7-1


2-3



1038 (Setup modeData out of bounds A character string that is not defined as an environmental variable has been detected. An unknown environmental variable has been detected. A character string that is not defined as an environmental variable value has been detected. The value of an unknown environmental variable has been detected.

8-8-1

1039 (Setup modeOther warning A character string other than the @PJL prefix has been detected while the analysis module was idle.

8-9-1

103A (Image modeImage processing table error No image processing table is available, a required image processing table is wanting or an image processing table contains a value out of bounds.

8-10-1

1040 HP/GL2 error; Memory shortage The size of drawing data exceeds the processing capacity.

8-11-1

1041 HP/GL2 error; invalid parameter Data having an invalid number of types of parameters that follow the command has been detected.

8-12-1

1042 HP/GL2 error; physical coordinate check from logical coordinates Invalid coordinates are involved.

8-13-1

1043 HP/GL2 error; Invalid command A command that is not defined in HP-GL/2 or HP RTL is involved.

8-14-1

1044 HP/GL2 error; Current point missing Invalid data is involved.

8-15-1

1045 HP/GL2 error; Drawing limit Invalid coordinates are involved.

8-16-1

1047 HP/GL2 error; Replot buffer overflow Data storage buffers have run short.

8-17-1

1048 HP/GL2 error; Polygon buffer overflow The size of drawing data exceeds the processing capacity.

8-18-1

1050 Platen shutter cleaning required Clean the blue shutter on the platen.

1051 Size clip warning (replace with larger-sized paper)

1100 Maintenance cartridge near-full (continued usage allowed Near-full has been detected from the dot count and the usage period (drying time).

1-3-1

1101 Mist count near-full Waste ink near-full has been detected from the dot count.

7-2-1

1400 1401 1402 1403 1404 1405 1406 1407 1408 1409 140A 140B 140C

Ink tank empty (continued use allowed) The ink tank has run out of ink, but a certain volume of ink is reserved in the subtank. (The reserved volume of ink is put to use after the remaining ink falls below the pin check level.) Displayed only on models having a subtank. (XX: Target color display).

1-1-2


2-4



1410 1411 1412 1413 1414 1415 1416 1417 1418 1419 141A 141B 141C

Ink tank not installed (continued use allowed) The ink tank is not installed but a sufficient volume of ink is left in the subtank. Displayed only on models having a subtank. (XX: Target color display).

1-1-3

200A Paper size detection failure Cannot detect the paper width (poorly positioned paper).

3-20-1

200A Paper size detection failure Cannot detect the paper width (poorly positioned paper).

3-20-2

200B Paper size detection failure Paper is invalidly positioned on the platen.

3-21-1

200C Paper size detection failure Cannot detect the leading edge of the paper. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper).

3-22-1

200C Paper size detection failure Cannot detect the leading edge of the paper. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper).

3-22-2

200C Paper size detection failure Cannot detect the size of roll paper loaded. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper).

3-22-3

200D Paper size detection failure Cannot detect the trailing edge of the paper. Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm. Cannot locate the trailing edge of the paper that has been found by coarse detection.

3-23-1

200D Paper size detection failure Cannot detect the trailing edge of the paper. Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm. Cannot locate the trailing edge of the paper that has been found by coarse detection.

3-23-2

200E Too small paper The width and length of paper supported are lower than the supported size (1.5% margin).

3-2-1

200E Too small paper (roll Paper) The width and length of paper supported are lower than the supported size (1.5% margin).

3-2-2

200E Too small paper The width and length of paper supported are lower than the supported size (1.5% margin).

3-2-3

200F Too large paper The width and length of paper supported are higher than the supported size (1.5% margin). Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll Paper and by the size mentioned above for cut sheet. Cannot detect the width of paper even when the paper is fed by the size mentioned above.

3-3-4


2-5



200F Too large paper (roll Paper) The width and length of paper supported are higher than the supported size (1.5% margin). Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll Paper and by the size mentioned above for cut sheet. Cannot detect the width of paper even when the paper is fed by the size mentioned above.

3-3-5

200F Too large paper The width and length of paper supported are higher than the supported size (1.5% margin). Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll Paper and by the size mentioned above for cut sheet. Cannot detect the width of paper even when the paper is fed by the size mentioned above.

3-3-6

2010 Skew (skewed right (The nip needs to be released by operating the release lever Paper is determined skewed as its edge is read by the multisensor.

3-26-1

2010 Skew (skewed right (The nip needs to be released by operating the release lever Paper is determined skewed as its edge is read by the multisensor.

3-26-2

2010 Skew (roll Paper) (The nip needs to be released by operating the release lever Paper is determined skewed as its edge is read by the multisensor.

3-26-3

2010 Skew (The error is cleared as the paper is removed. Paper is determined skewed as its edge is read by the multisensor.

3-26-4

2014 Cutter unit fuse blowout error 9-1-1

2015 Cutting failure/jam detected due to a cutting failure An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper leading edge detection sequence.

3-46-1

2015 Cutting failure/jam detected due to a cutting failure An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper leading edge detection sequence.

3-46-2

2016 Paper loosening out of position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected.

3-27-1


3-27-2

2016 Jam while picking up, ejecting or printing on paper (A sequence of removing jams with the pinch roller released is required) Virtually all recovery errors that could occur in connection with paper pickup are handled.

3-27-3


3-27-4


3-27-5

2017 Paper (right) side detection error Multisensor error on light quantity adjustment The read reference paper edge is more than 5 mm apart from its theoretical position. Cannot locate the edge of reference paper.

3-24-1


2-6




3-24-2


3-24-3

2018 Paper (left) side detection error The non-reference edge of paper has been located by coarse detection but not by a second round

of fine detection.

3-25-1


of fine detection.

3-25-2


of fine detection.

3-25-3

201E Paper mismatch (cut sheet) Cassette pickup has been specified for paper that does not support cassette pickup.

3-4-1

2405 Invalid paper loading position (borderless printing) The position at which paper is loaded is unfit for borderless printing. Data with a borderless print specification has been received while the left or right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup.

3-5-1

2405 Invalid paper loading position (borderless printing) The position at which paper is loaded is unfit for borderless printing. Data with a borderless print specification has been received while the left or right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup.

3-5-2

2405 Invalid paper loading position (borderless printing)The position at which paper is loaded is unfit for borderless printing.Data with a borderless print specification has been received while the left or right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup.

3-5-3

2406 Borderless print data not printable (logic) Borderless print data has been received at the start of printing, with one of the following conditions being met: A feeder slot other than one for roll paper has been specified in the data. A paper type that does not support borderless printing has been set on the data. Banner printing has been specified on the data at the same time. A paper size that does not support borderless printing has been specified in a job for which paper had already been fed.

3-6-1

2407 Borderless printing disabled The width detected by the multisensor is unfit for borderless printing.

2408 Borderless printing disabled The paper size is unfit for borderless printing.


2-7



2500 2501 2502 2503 2504 2505 2506 2507 2508 2509 250A 250B 250C

Ink tank empty (continued use not allowed) The ink tank has run out of ink. (The reserved volume of ink is put to use after the remaining ink falls below) (XX: Target color display).

1-2-1

2510 2511 2512 2513 2514 2515 2516 2517 2518 2519 251A 251B 251C

Remaining ink level unknown (continued use allowed) The remaining volume of the ink in the tank is detected when the tank cover is closed. Consumption has exceeded the original ink capacity (mismatch detected). Refill ink may have been used.

1-2-6

2520 2521 2522 2523 2524 2525 2526 2527 2528 2529 252A 252B 252C

Ink tank not installed (continued use not allowed) On a model that is furnished with a subtank, this error is indicated if the subtank has run out of ink and the state of an ink tank not being installed is detected. (XX: Target color display).

1-2-2

2540 2541 2542 2543 2544 2545 2546 2547 2548 2549 254A 254B 254C

Ink tank ID error The type of the tank is wrong (XX: Target color display).

1-2-3


2-8



2560 2561 2562 2563 2564 2565 2566 2567 2568 2569 256A 256B 256C

Ink tank EEPROM error There is an error in tank EEPROM. (XX: Target color display).

1-2-4

2570 2571 2572 2573 2574 2575 2576 2577 2578 2579 257A 257B 257C 2580 2581 2582 2583 2584 2585 2586 2587 2588 2589 258A 258B 258C 2590 2591 2592 2593 2594 2595 2596 2597 2598 2599 259A 259B 259C

Ink tank short on ink An operation, such as printing or suction, was attempted but enough ink to carry out the operation is left in the tank. Subtank model: 2570 to 257C Except for pre-print routines, such as cleaning: 2580 to 258C Printing: 2590 to 259C (XX: Target color display).

1-2-5

260E Gap detection failure Carriage gap calibration has not been carried out or gap detection is disabled by corrupt calibration data.

9-2-1

260F Gap reference plane error (which does not occur when in User mode) Request to replace an abnormal reference plane sheet.

7-3-1

2618 Vh pressure error 9-3-1


2-9



2800 Printhead [X non-existing X: Double-head model: The R-head does not exist. Single-head model: The head does not exit.

2-3-1

2801 Printhead [XDI correction failure X: Double-head model: R-head DI correction failure Single-head model: Head DI correction failure

2-4-1

2802 Invalid printhead mounted in X X: Double-head model: Invalid head mounted on the R-side Single-head model: Invalid head mounded

2-6-1

2803 Printhead [X EEPROM errorX: Double-head model: R head EEPROM error Single-head model: head EEPROM error

2-7-1

2804 Heads mounted in horizontally opposite positions 2-8-1

2807 Heads mounted in horizontally opposite positions 2-8-2

2808 Printhead L non-existing 2-3-2

2809 Printhead L DI correction failure 2-4-2

280A Invalid printhead L mounted 2-6-2

280B Printhead L EEPROM error 2-7-2

280C Head non-discharge warning (Printing paused There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more but les than 200 non-discharging nozzles, or there are 30 or more nozzles per color that reject non-discharging nozzle backup, with 200 or more non-discharging nozzles.

2-2-1

280D Head R non-discharge warning (Printing paused) There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more but les than 200 non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with 200 or more non-discharging nozzles.

2-2-2

280E Head L non-discharge warning (Printing paused) There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more but les than 200 non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with 200 or more non-discharging nozzles.

2-2-3

2811 Incompatible printhead version 2-5-1

2812 Incompatible printhead R version 2-5-2

2813 Incompatible printhead L version 2-5-3

2816 Maintenance cartridge EEPROM error Communication is enabled but the information is corrupted.

1-4-1

2817 Maintenance cartridge ID error A maintenance cartridge for another model has been mounted.

1-4-2

2818 Maintenance cartridge not found Cannot communicate, or cannot detect a maintenance cartridge.

1-5-1

2819 Maintenance cartridge full Maintenance cartridge full is detected from the dot count and the usage period (drying time).

1-6-1

281A Maintenance cartridge near-full (continued usage allowed Near-full has been detected from the dot count and the usage period (drying time).

1-7-1

281B The maintenance cartridge before cleaning does not have an enough capacity. Near-full has been detected from the dot count and the usage period (drying time).

1-8-1


2-10



2820 Head registration unadjustable The adjustment value has gone out of bounds during automatic head adjustment.

7-4-1

2821 LF unadjustable A detected value has gone out of bounds while performing automatic band adjustment.

7-5-1

2822 Eccentricity uncorrectable (which does not occur when in User mode) A detected value has gone out of bounds while making adjustment.

7-6-1

2823 Head check error 9-4-1

2824 Optical axis unadjustable (which does not occur when in User mode)An adjustment pattern has not been printed.The optical axis deviates from the correct position by 3 mm or more.

7-7-1

2825 Paper mismatch on HP-GL/2 printing 2901 The available size of the permanent area of the hard disk space has fallen to less than 1 GB. 5-1-1

2902 No hard drive space Copy printing or error recover is not executable.

5-2-1

2905 A job save has been executed when the available size of the permanent area of the hard disk space was lost. Cancel the job.

5-3-1

2906 One hundred jobs are already saved in the permanent area of the hard disk space. 5-4-1

2906 A job save is executed when 32 jobs are already saved in the permanent area of the hard disk space. Cancel the job.

5-4-2

2907 One hundred jobs are already saved in the permanent area of the hard disk space.

2908 HDD format error 5-5-1

2909 HDD file error 5-6-1

2918 Cassette detection sensor detection failure (Cassette detection sensor) No cassette has been detected during cassette pickup.

3-42-1

291A Roll sensor detection failure Could not detect the roll unit.

3-37-1

291B Lift shift timeout A lift operation has been executed, but no sensor has detected or a sensor has remained detected .

9-5-1

291D Spur cam sensor detection failure 9-6-1 2920 Cannot take up paper

An error check has been made on paper after the paper had been fed 1850 mm, but the paper take-up unit was not driven at all in that interval (up to about 3700 mm (when run imPapertely after the start of detection)).

3-44-1

2921 Continued rewinding error The paper take-up unit has continued rewinding for 10 seconds, with the rewinding sensor turned on, at printer power-on and at the start of printing.

3-45-1

2E00 Paper mismatch (roll paper) No roll paper have been fed when a job with a roll paper specification is received.

3-7-1

2E01 Paper mismatch (roll paper) Roll paper have not been fed when an internal print job having a roll paper specification started (during internal printing).

3-8-1

2E02 Paper mismatch (cut sheet) No cassette paper has been loaded when data having a cut sheet specification is received.

3-9-1

2E02 Paper mismatch (cut sheet) No manually fed paper has been fed when a job having a top paper feed specification is received.

3-9-2

2E02 Paper mismatch (cut sheet) No manually fed paper has been fed when a job having a front paper feed specification is received.

3-9-3


2-11



2E03 Paper mismatch (cut sheet) Not cut sheet have been loaded in cassettes when data having a cassette specification is received.

3-10-1

2E08 Paper mismatch (size(roll paper) The width of data and that of the actually loaded paper do not match.

3-11-1

2E08 Paper mismatch (size(roll paper) The width of data and that of the actually loaded paper do not match.

3-11-2

2E09 Short on roll paper (with a paper take-up unit in use) All of the following conditions have been met at the start of printing: ON has been selected for Remaining Roll Paper Detection. Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper. A paper take-up unit is used.

3-35-1

2E09 Short on roll paper All of the following conditions have been met at the start of printing: ON has been selected for Remaining Roll Paper Detection. Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper.

3-35-2

2E0A Paper mismatch (roll paper) Data having a roll paper specification has been received when manually fed cut sheet had already been loaded.

3-12-1

2E0A Paper mismatch (roll paper) Print data having a roll paper print specification has been received at the completion of manual feed paper pickup.

3-12-2

2E0B Paper mismatch (cut sheet) Print data having a cassette print specification has been received at the completion of manual feed paper pickup.

3-13-1

2E0C Paper mismatch (cut sheet) Print data having a manual feed print specification has been received at the completion of roll paper pickup.

3-14-1

2E0E Roll paper unit not installed The unit has received print data having a roll paper print specification when it had started without a roll unit being connected to it.

3-40-1

2E0F The top cover is abnormally open. 6-2-1

2E10 Ink tank cover error open (continued use allowed) The ink tank cover opened while performing any operation, such as printing and suction.

6-3-1

2E11 Carriage cover open error A carriage cover open has been detected.

6-4-1

2E12 Faulty release lever The state of the release lever up (released) has been detected.

6-5-1

2E14 Paper mismatch (size or width The paper size specified for the Print to meet the paper width setting of the driver on receiving print data and the width of the roll paper actually fed did not match.

3-15-1


3-15-2


3-15-3


2-12



2E15 Paper mismatch (type The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet.

3-16-1

2E15 Paper mismatch (type Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: The paper type that has been set in the job and the type of actually fed paper do not match. Stop has been selected for Paper Mismatch Detection.

3-16-2

2E15 Paper mismatch (type Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: The paper type that has been set in the job and the type of actually fed paper do not match. Stop has been selected for Paper Mismatch Detection.

3-16-3

2E15 Paper mismatch (type(on adjustment) The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet.

3-16-4

2E15 Paper mismatch (type(on adjustment) The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made from a cassette.

3-16-5

2E15 Paper mismatch (type(on adjustment) The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet.

3-16-6

2E15 Paper mismatch (type A paper type that cannot be fed from the specified feeder slot has been specified.

3-16-7

2E16 Paper mismatch (type The data type defined in the data and the type of actually loaded paper do not match. Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: The paper type that has been set in the job and the type of actually fed paper do not match. Stop has been selected for Paper Mismatch Detection.

3-17-1

2E16 Paper mismatch (type or size The paper type/size defined in the paper and those of actually loaded paper do not match. Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: The paper type that has been set in the job and the type and size of actually fed paper do not match. Stop has been selected for Paper Mismatch Detection.

3-17-2

2E17 Cassette not installed 3-41-1

2E18 Paper not fed as far as the platen 3-28-1 2E19 Feeding error

LF out of synchronization for cut sheet 3-29-1

2E1A Feeding error LF out of synchronization for cut sheet

3-30-1

2E1B No roll paper available (trailing edge of roll paper detected) Paper out has been detected by paper sensor R in a roll paper operation. LF out of synchronization on roll paper

3-36-1

2E1B No roll Paper available (trailing edge of roll paper detected) Paper out has been detected by paper sensor R in a roll paper operation. LF out of synchronization on roll paper

3-36-2


2-13



2E1C Jam while ejecting paper (A sequence of removing jams with the pinch roller released is required) A jam has been detected while ejecting paper.

3-31-1

2E1D Feeding error LF out of synchronization for cut sheet

3-32-1

2E1F Paper mismatch (size The second and subsequent sheets of paper have been fed as a paper size different from the first sheet when adjustment was made with cut sheet. XXX x YYY: Required minimum size

3-17-3

2E1F Paper mismatch (sizeThe paper size setting in effect at the start of an internal print session has fallen below the minimum size specified for that internal print session. XXX x YYY: Required minimum size

3-17-4

2E1F Paper mismatch (size The paper size setting in effect at the start of an internal print session has fallen below the minimum size specified for that internal print session. XXX: Required minimum size

3-17-5

2E21 IEEE1394 interface error Any error has been detected while initializing IEEE1394 at startup.

9-7-1

2E22 Paper mismatch (cut sheet) Cassette pickup has been specified for paper that does not support cassette pickup.

3-18-1

2E23 Cutter unit failure 9-8-1

2E24 Faulty roll paper unit Failed to detect the cam in the roll unit while no paper was loaded.

3-38-1

2E25 Jam while picking up, ejecting or printing on paper (JAM2) 3-33-1

2E25 Jam while picking up, ejecting or printing on paper (JAM2) 3-33-2

2E27 Feeding error (nip release required) LF out of synchronization (LF motor wont rotate) has been detected.

3-34-1

2E27 Jam while picking up, ejecting or printing on paper (A sequence of removing jams with the pinch roller released is required)(JAM1) Virtually all recovery errors that could occur in connection with paper pickup are handled.

3-34-2

2E31 Insufficient quantity of roll paper remaining (upper) 2E32 Insufficient quantity of roll paper remaining (lower)

2E35 Roll paper not loaded for internal printing (upper) 2E3A Failed to feed paper (upper stage)

2E3B Failed to feed paper (lower stage)

2F11 CR error An operation order has been issued while the carriage suffered a hardware error.

9-9-1

2F12 LF error An operation order has been received while the LF suffered a hardware error. The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. The sensor could not be detected during an LF operation involving sensor detection.

9-10-1

2F13 A/D converter external trigger output stop (Hardware error 1) 9-11-1

2F14 ASIC register not writable (Hardware error 2) Could not write to the ASIC register on the main PCB.

9-12-1

2F16 Mist fan error The rotation of the mist fan is not detectable.

9-13-1


2-14



2F17 Platen fan lock detection error The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating.

9-14-1

2F17 Suction platen fan error The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating.

9-14-2

2F1F Purge sensor error (Recovery purge motor HP detection error) The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully.

9-15-1

2F20 Cap motor cam positioning error The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully.

9-16-1

2F22 Pump shift timeout The target position could not be reached within a predicted operation time + 3 seconds during pump operation, or no sensor has been detected during a pump operation involving sensor detection.

9-17-1

2F23 Purge motor error Pump operation disabled A PWM duty of 100% has lasted for 200 msec in a pump operation.

9-18-1

2F24 Cutter shift timeout The cutter failed to reach the home position in time during a cutting operation.

3-47-1

2F24 Cutter shift timeout error No sensor has been detected during a cutter operation involving sensor detection.

9-19-1

2F25 Carriage motor HP not detectable Detected only for the wide format. For the narrow format, the carriage motor HP can be detected when the carriage hits the wall in a full scan following the detection of the HP.

9-20-1

2F26 Carriage operation disabled A PWM duty of 100% has lasted for 200 msec in a carriage operation A collision has been detected in a carriage operation (with the speed predicted from the PWM output value having a deviation of 25 ips or more from the actual speed).

9-21-1

2F27 Carriage shift timeout The target position could not be reached within a predicted operation time + 3 seconds during carriage operation.

9-22-1

2F28 Lift shift timeout A lift operation has been executed, but no sensor has detected it or a sensor has remained detected.

9-23-1

2F29 LF feeding motor timeout (cut sheet) The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. The sensor could not be detected during an LF operation involving sensor detection.

9-24-1

2F29 LF feeding motor timeout (roll paper) The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. The sensor could not be detected during an LF operation involving sensor detection.

9-24-2

2F2A Cannot detect the LF home position The LF home position could not be detected on LF homing during initialization.

9-25-1

2F2B LF operation failure (LF operation disabled) A PWM duty of 100% has lasted for 200 msec during LF operation.

9-26-1


2-15



2F2C Cassette shift timeout The target position could not be reached within a predicted operation time + 3 seconds during cassette operation. No sensor has been detected during a cassette operation involving sensor detection.

9-27-1

2F2D Cassette operation disabled A PWM duty of 100% has lasted for 200 msec in a cassette operation.

3-39-1

2F2E Roll shift timeout No sensor has been detected in a roll operation involving sensor detection.

9-28-1

2F2F Non-discharge detection error As a result of nozzle checking made by the non-discharge detection unit: All 640 nozzles in a nozzle train are non-discharging. At least 50 nozzles have been found mismatched in a nozzle train of 640 nozzles since the last

session of detection. ReferenceThe change (between non-discharging and discharging nozzle counts) noted since the last session of nozzle checking is recorded as a mismatch.

9-29-1

2F30 Non-discharge detecting position error No detectable region has been found during non-discharge position adjustment.

9-30-1

2F31 Non-discharge light quantity error A detectable region has fallen to below a certain limit during non-discharge position adjustment

9-31-1

2F32 Faulty multisensor Outside light entered during multisensor light quantity adjustment.

4-1-1

2F33 Transparent paper unadjustable Paper are unidentifiable on automatic adjustment (transparent/semi-transparent paper).

7-8-1

2F34 Color calibration error The adjustment value has gone out of bounds during calibration.

7-9-1

2F35 Faulty multisensor (on calibration) A failure to calibrate has been detected from the parts counter.

4-2-1

2F37 Linear scale error No signal is available from the linear encoder when the head is driven.

99-9-1

2F38 The top cover is abnormally open. 6-6-1

2F39 Carriage cover error open The carriage cover has opened at a timing at which it is normally closed.

9-32-1

2F3A Purge unit valve motor error The recovery valve motor has been driven but no movement has been detected within the timeout period.

9-33-1

2F3B CS communication error An irrecoverable communication error has occurred communicating between the CS chip mounted on the ink tank and the main unit.

9-34-1

2F3C LF pressure error

2F3D HP idle ejection pump motor overload error

2F3E HP idle ejection pump motor shift timeout

2F3F HP idle ejection pump motor error

4001 Borderless/flow idle ejection/mist recovery count full 99-1-1 401A HDD failure

Failed to read and write to and from the HDD. 99-2-1

401B Poor HDD connection The HDD and the HDD controller are not indefinable.

99-3-1


2-16



401C Faulty RTC Any error other than the two errors mentioned below has been detected while initializing the RTC at startup.

99-4-1

401D RTC low battery error A battery error has been detected while initializing the RTC at startup.

99-5-1

401E RTC clock stop The RTC has been detected idle while initializing the RTC at startup.

99-6-1

4027 Lift shift timeout error A lift operation has been executed, but no sensor has detected it or a sensor has remained detected.

9-35-1

4034 Multisensor unit version error A different version of multisensor is installed. This would not occur in an ordinary user environment.

99-7-1

4037 Linear scale error No signal is available from the linear encoder when the head is driven.

99-8-1

403E Head abnormal temperature rise (head 1 (R), or A model) Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower.

99-10-1

403F Head abnormal temperature rise (head 2 (L)) Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower.

99-11-1

4040 Checksum error The checksum of a file transmitted on execution of the firmware update is unmatched.

99-12-1

4041 Flash erase error Failed to erase flash ROM on execution of the firmware update is unmatched.

99-13-1

4042 MIT data transfer failure Failed to write MIT data on its transmission.

9-36-1

4042 Flash write error Failed to write flash ROM on execution of the firmware update.

99-14-1

4043 Firmware update failure error Failed to allocate a work area on RAM on firmware update.

99-15-1

4044 EEPROM size error Size information about the firmware data transmitted on firmware update and the size of actually transmitted data do not match.

99-16-1

4045 Engine EEPROM write error An EEPROM read/write failure has been detected in the engine portion of the firmware.

99-17-1

4046 Recovery part revolutions reaching 50,000 cycles or more Recovery part operations have reached a predetermined count.

99-18-1

4047 Supply part count error Supply part operations have reached a predetermined count.

99-19-1

4048 Non-discharging nozzles on initial filling An unallowable number of non-discharging nozzles have been detected at the completion of initial filling.

99-20-1

4049 Wrong transfer ROM data model Files for a different model have been transferred on firmware update.

9-37-1

404A Non-discharge count error A non-discharge part operation counter has reached a specified limit.

99-21-1

404B Temperature/humidity sensor error Detection hardware is automatically assumed at fault when a temperature of 0 degree and a relative humidity of 0% are detected, resulting in an error indication.

99-22-1


2-17



404C Serial number information mismatch A mismatch has been detected between the serial number information stored in the EEPROM on the main PCB and that stored in the EEPROM on the MTC relay PCB at startup.

99-23-1

404D Machine ID information mismatch A mismatch has been detected between the model ID information stored in the EEPROM on the main PCB and that stored in the EEPROM on the MTC relay PCB at startup.

99-24-1

404F EEPROM read error

404F Pump revolutions full (clear the counter in service mode after having replaced the HP idle ejection tray)


2-18

2. Index of Symptoms and Imaging Failures Category Imaging Failures A Operational Failures B Functional Failures C Cutting FailuresD Unusual Noises E Application-Dependent F

A. Imaging Failures Category Item Subitem Remedial Action (tool)

A Soiled print side Chapter 4: Imaging Failures A Ink dropping Chapter 4: Imaging Failures

A Soiled reverse side Chapter 4: Imaging Failures A Black dots (spur marks Chapter 4: Imaging Failures

A White dots (spur marks Chapter 4: Imaging Failures

A Roller marks Chapter 4: Imaging Failures /

A Peeled ink Chapter 4: Imaging Failures

A Line, streaks and bands Chapter 4: Imaging Failures

A Blurred or undersharp images Chapter 4: Imaging Failures

A Blurred or blotted images Chapter 4: Imaging Failures

A Shaken or ghost images Chapter 4: Imaging Failures /

A Thick or double lines or characters Chapter 4: Imaging Failures /

A Defective toning Chapter 4: Imaging Failures

A Color misregistration Chapter 4: Imaging Failures

A Void lines and images Chapter 4: Imaging Failures

A Printing different from settings Chapter 4: Imaging Failures

A No printing Chapter 4: Imaging Failures

A Wrong length Prioritize length (specify a magnification). Specify a magnification for the present output matter (enter a menu description).

A Wrinkled paper Remove the cause of skewing. Clean the cassette pick-up roller.

A Iridescent metallic luster visible Bronze symptom (reflected illuminating light colored by diffusion on the print surface)

A Ink wont dry on tracing paper or thelike

Chapter 4: Imaging Failures Change the drying time setting (lengthen).

A Scratching (ink peeling) Chapter 4: Imaging Failures Change the drying time setting (lengthen).

A Poor halftoning (RIP environment) Avoid printing in black alone (but print in multiple colors).

A Paper undertone noticeable Change paper.

A Uneven POP board colors noticeable Properties of the paper. Change the print mode to an upper mode.


2-19

B. Operational Failures Category Item Subitem Remedial Action (tool)

B PosterArtist wont launch Chapter 4: Operational Failures B The main unit wont start Chapter 4: Operational Failures B Power turns off automatically Chapter 4: Operational Failures

B Network-connected printer, once visible, out of sight

If Automatic is selected for the IP address of the printer, assign a fixed IP address to it.

C. Functional Failures Category Item Subitem Remedial Action (tool)

C Restart the printer. C Upgrade the firmware.

C

Freezing/slow

If Paper have been added, initialize the Paper preferences and update additional Paper from System Settings (user settings will be lost).

C Underpowered host PC

C Check the network environment.

C

No printing

Bug in AutoCAD high-speed rendering/Ver.3.00 or later

D. Cutting Failures Category Item Subitem Remedial Action (tool)

D Wavy cut surface Chapter 4: Cutting failures without error indications

D Residual cutting chips on the reference side

Chapter 4: Cutting failures without error indications

D Normally ended without cutting Chapter 4: Cutting failures without error indications

D Line printed at the cutting position, but without actual cutting


D Line printed at the cutting position on printing


D Cut automatically Chapter 4: Cutting failures without error indications D Images cut halfway Chapter 4: Cutting failures without error indications

E. Unusual Noises Category Item Subitem Remedial Action (tool)

E After checking the idler pulley, go to 2F26.

E

Rasping

Check the carriage tension unit.

E The tube has hit the exterior to genera unusual noises. E

Chattering

Open and close the platen suction path selection valve (normal).

E Soiled carriage rail/Clean dry (never apply oil)/replace the rail cleaner/replace the carriage bearing.

E

Carriage drive

Creaky

Broken head open/close lever Replace the lever.


2-20

Category Item Subitem Remedial Action (tool)

E Check the head height setting. E Check for jams.

E

Head rubbing Tizzy

Check the paper type setting.

E Check to see if the fixed teeth are not dented.

E

Cutter Clattering

If the round and fixed teeth are found dented, replace both.

E Near the ink tank unit Ink is stirred in a timed operation (normal).

E Roll spool (opposite to the HP) Gear dropped belt teeth noise Replace the rubber pad in correct position.

E Paper feed/back feed LF backup roller sound Replace with a roller-less part.

E Caterpillar mylar

Chattering

Mylar sheet out of position Replace the tube unit.

E Platen suction hole Whistling Clean the hole.

F. Application-Dependent Category Item Subitem Remedial Action (tool)

F Defective toning Chapter 4: Imaging Failures

F Void images (printed void in part) Chapter 4: Imaging Failures

F Prenticed in a double or half size Chapter 4: Imaging Failures

F No printing Chapter 4: Imaging Failures

F Cannot install the HDI driver Chapter 4: Operational Failures F

AutoCAD

Cannot print a size longer than 2300 mm with the HDI driver

AutoCAD2004 specification

F Word No magnified printing Chapter 4: Imaging Failures

F Narrow white lines in the print Chapter 4: Imaging Failures

F

Excel

Void images (printed void in part) Chapter 4: Imaging Failures

F Narrow white lines in the print Chapter 4: Imaging Failures

F

Illustrator

Blurred or undersharp images Chapter 4: Imaging Failures

F PosterArtist Wont launch Chapter 4: Operational Failures

F WINSTAR CAD Misregistration in printing on manually fed paper

Reduce the data setting to allow in consideration of the application specifications/margins.

F Bundled user software CD The installer does not launch when the bundled user software CD is mounted.

Chapter 4: Operational Failures

Chapter 3 Trouble Database


3-1

1. Ink tanks Panel display

Key Code

(low-order four

characters) Large LCD Small LCD 1 Small LCD 2

Explanation/Detection sequence Remedial Action

(: Reference fault isolation procedure or tool)

1-1-1 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 100A 100B 100C

Ink Level: Check

Ink Lvl: Chk XX

Ink tank near-empty (continued use allowed) The remaining volume of ink is diminishing (below the pin check level). (XX: Target color display).

Replace the tank (continued usage allowed). If the problem persists after the

tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).

1-1-2 1400 1401 1402 1403 1404 1405 1406 1407 1408 1409 140A 140B 140C

Ink tank is empty. Press OK and replace ink tank.

Ink tank empty (continued use allowed) The ink tank has run out of ink, but a certain volume of ink is reserved in the subtank. (The reserved volume of ink is put to use after the remaining ink falls below the pin check level.) Displayed only on models having a subtank.

Replace the tank. If the problem persists after the


1-1-3 1410 1411 1412 1413 1414 1415 1416 1417 1418 1419 141A 141B 141C

No ink tank loaded. Check ink tank.

Ink tank not installed (continued use allowed) The ink tank is not installed but a sufficient volume of ink is left in the subtank. Displayed only on models having a subtank.

Mount a tank. If the problem persists after the


1-2-1 2500 2501 2502 2503 2504 2505 2506 2507 2508 2509 250A 250B 250C

Ink tank is empty. Press OK and replace ink tank.

No Ink Left

Ink tank empty (continued use not allowed) The ink tank has run out of ink. (The reserved volume of ink is put to use after the remaining ink falls below the pin check level.) (In the small LCD, the arrow points to the color in question.)



1-2-2 2520 2521 2522 2523 2524 2525 2526 2527 2528 2529 252A 252B 252C

No ink tank loaded. Check ink tank.

Ink Tank Check XX

No Ink Tank Check Ink Tank

Ink tank not installed (continued use not allowed) On a model that is furnished with a subtank, this error is indicated if the subtank has run out of ink and the state of an ink tank not being installed is detected. (XX: Target color display).

Remove and then reinstall the tank. Replace the tank. If the problem persists after the



3-2

Panel display Key

Code (low-order

four characters)

Large LCD Small LCD 1 Small LCD 2Explanation/Detection sequence

Remedial Action (: Reference fault isolation

procedure or tool)

1-2-3 2540 2541 2542 2543 2544 2545 2546 2547 2548 2549 254A 254B 254C

Ink tank error. Press OK and replace ink tank.

Ink Tank Replace BK

Ink Tank Error Repl. Ink Tank

Ink tank ID error The ink type is wrong. (XX: Target color display).



1-2-4 2560 2561 2562 2563 2564 2565 2566 2567 2568 2569 256A 256B 256C

Ink tank error. Press OK and replace ink tank.

Ink Tank Replace BK

Ink Tank Error Repl. Ink Tank

Ink tank EEPROM error There is an error in tank EEPROM. (XX: Target color display).



1-2-5 2570 2571 2572 2573 2574 2575 2576 2577 2578 2579 257A 257B 257C

Ink insufficient. Press OK and replace ink tank.

Ink tank short on ink A suction operation was attempted, but there is not enough ink left in the tank for the operation (iPF8000 series, iPF9000 series).

Replace the tank. Reference) About 5 mL to 40

mL of ink may have been left in the tank when this warning occurs. If the problem persists after the


1-2-5 2580 2581 2582 2583 2584 2585 2586 2587 2588 2589 258A 258B 258C


Not Enough Ink

Replace ink tank orOnline to prnt

Ink tank short on ink A suction operation was attempted, but there is not enough ink left in the tank for the operation. (In the small LCD, the arrow points to the color in question.)

Replace the ink. Reference) About 5 mL to 40

mL of ink may have been left in the tank when this warning occurs. If the problem persists after the


1-2-5 2590 2591 2592 2593 2594 2595 2596 2597 2598 2599 259A 259B 259C


Not Enough Ink

Replace ink tank orOnline to prnt

Ink tank short on ink A print operation was attempted, but there is not enough ink left in the tank for the operation. (In the small LCD, the arrow points to the color in question.)

Replace the ink. Reference) About 5 mL to 40

mL of ink may have been left in the tank when this warning occurs.

If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).


3-3

Panel display Key

Code (low-order

four characters)

Large LCD Small LCD 1 Small LCD 2Explanation/Detection sequence


procedure or tool)

1-2-6 2510 2511 2512 2513 2514 2515 2516 2517 2518 2519 251A 251B 251C

Ink level is unknown. Check ink level. Press Online to start printing.

Online Key Press To Print

Ink Lvl Unknown Press Online

Remaining ink level unknown (continued use allowed) The level of ink remaining in the tank is detected when the tank cover is closed. Consumption has exceeded the original ink capacity (mismatch detected). Refill ink may have been used. (In the small LCD, the arrow points to the color in question.)

Replace the ink tank.

2. Maintenance Cartridges Panel display

Key Code

(low-order four


Explanation/Detection sequenceRemedial Action

(: Reference fault isolation procedure or tool)

1-3-1 1100

Prepare for maint cart replacement.

MTCart Full Soon

Maintenance cartridge near-full (continued usage allowed) Near-full has been detected from the dot count and the usage period (drying time).

Prepare a maintenance cartridge.

1-4-1 2816

Maintenance cartridge problem. Replace the maintenance cartridge.

Maint Cartridge Replace Cart

Maint Cart Error Replace Cart

Maintenance cartridge EEPROM error Communication is enabled but the information is corrupted.

Replace the maintenance cartridge.

1-4-2 2817

Maintenance cartridge problem. Replace the maintenance cartridge.



Maintenance cartridge ID error A maintenance cartridge for another model has been mounted.

Replace the maintenance cartridge. (The maintenance cartridge was capable of normal communication when the error occurred.)

1-5-1 2818

No maintenance cartridge. Check the maintenance cartridge.

Maint Cartridge Load Cartridge

No Maint Cart Load Cartridge

Maintenance cartridge not foundCannot communicate, or cannot detect a maintenance cartridge.

Remove and reinstall, or replace the maintenance cartridge.

1-6-1 2819

Maintenance cartridge full. Replace the maintenance cartridge.



Maintenance cartridge full Maintenance cartridge full is detected from the dot count and the usage period (drying time).

Replace the maintenance cartridge. Reference) The absorber may appear whitish or weight light, depending on the usage conditions.

1-7-1 281A

Prepare for maint cart replacement.

MTCart Full Soon

Maintenance cartridge near-full (continued usage allowed) Near-full has been detected from the dot count and the usage period (drying time).

Prepare a maintenance cartridge.


3-4

Panel display Key

Code (low-order

four characters)

Large LCD Small LCD 1 Small LCD 2 Explanation/Detection sequence


procedure or tool)

1-8-1 281B

No MaintenanceCartridge capacity. Replacethe maintenancecartridge.



The maintenance cartridge before cleaning does not have an enough capacity. Near-full has been detected from the dot count and the usage period (drying time).

Replace the maintenance cartridge. The maintenance cartridge can be put to reuse after the end of cleaning. Reference) The absorber may appear whitish or weight light, depending on the usage conditions.

The presence of a maintenance cartridge is detected at the following timings: Before printing/during printing (twice/second)/at the end of printing/ between pages Before a recovery operation/during a recovery operation (twice/second)/before opening of the ink supply valve When the cartridge is removed and inserted following the occurrence of an error or warning.

3. Printheads Panel display

Key Code

(low-order four


Explanation/Detection sequence


procedure or tool)

2-1-1 1010 Problem with Printhead L/R Chk printing results

CheckPrintout:LR

Head R/L non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles.

Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) Replace the head. If the problem persists, go to

2F2F (P4-6).

2-1-2 1010 Check printed document.

Check Printout

Head non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles.


2F2F (P4-6).

2-1-3 1012 Problem with Printhead R Chk printing results

CheckPrintout:R

Head R non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles.


2F2F (P4-6).

2-1-4 1013 Problem with Printhead L Chk printing results

CheckPrintout:L

Head L non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles.


2F2F (P4-6).


3-5

Panel display Key

Code (low-order

four characters)

Large LCD Small LCD 1 Small LCD 2 Explanation/Detection

sequence


procedure or tool)

2-2-1 280C PHead needs cleaning. Press Online to clear error.

Printhead Check Nozzles


Head non-discharge warning(Printing paused) There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with less than 200 or more non-discharging nozzles.


2F2F (P4-6).

2-2-2 280D Clean right P Head Press Online to clear error.

Printhead (R) Check Nozzles


Head R non-discharge warning (Printing paused) There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with less than 200 or more non-discharging nozzles.


2F2F (P4-6).

2-2-3 280E Clean left P Head Press Online to clear error.

Printhead (L) Check Nozzles


Head L non-discharge warning (Printing paused) There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with less than 200 or more non-discharging nozzles.

Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.)

Replace the head. If the problem persists, go to

2F2F (P4-6.

2-3-1 2800 No printhead Install printhead.

Printhead Please Check

No Printhead Check Printhead

Printhead [X non-existing X: Double-head model: The R-head does not exist. Single-head model: The head does not exit.

Check the status of the head mounted. Mount the long flexible cable

and check the status of the cable being locked.

2-3-2 2808 No left printhead Install left printhead.

Printhead Left Chk L Printhead

No Left Printhd Chk L Printhead

Printhead L non-existing

Check the status of the head mounted. Mount the long flexible cable

and check the status of the cable being locked.


3-6

Panel display Key

Code (low-order

four characters)


sequence


procedure or tool)

2-4-1 2801 Printhead error Open top cover and replace the printhead.

Printhead Please Replace

Printhead Error Replace Printhd

Printhead [X] DI correction failure [X]: Double-head model: R head DI correction failure Single-head model: Head DI correction failure

Replace the head.

2-4-2 2809 Left printhead error Open top cover and replace the left printhead.

Printhead Left Replace Printhd

Left Printhd Err Replace Printhd

Printhead L DI correction failure

Replace the head.




Incompatible printhead version

Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.)




Incompatible printhead R version





Incompatible printhead L version





An invalid printhead has been mounted in [X]. [X]: Double-head model: Invalid head mounted on the R-side Single-head model: Invalid head mounted


2-6-2 280A Left printhead error Open top cover and replace the left printhead.



Invalid printhead L has been mounted.





Printhead [X] EEPROM error [X]: Double-head model: R head EEPROM error Single-head model: Head EEPROM error

Replace the head.

2-7-2 280B Left printhead error Open top cover and replace the left printhead.



Printhead L EEPROM error

Replace the head.


3-7

Panel display Key

Code (low-order

four characters)


sequence


procedure or tool)

2-8-1 2804 PHeads: wrong pos. Open top cover and check the printhead positions.

Printhead Check Printhead

L/R Heads Revrsd Check Printheads

Heads mounted in horizontally opposite positions

Replace with valid heads. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.) The heads cannot be interchanged horizontally.

2-8-2 2807 PHeads: wrong pos. Open top cover and check the printhead positions.

Printhead Check Printhead

L/R Heads Revrsd Check Printheads

Heads mounted in horizontally opposite positions

Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.) The heads cannot be interchanged horizontally.

4. Paper Handling (Paper mismatch) Panel display

Key Code

(low-order four


Explanation/Detection sequence


procedure or tool)

3-1-1 - Regular printing is selected, but a roll is loaded. Stop: Stop Printing

Paper mismatch (cut sheet) Print data having a cut sheet print specification has been received with rewinder use being selected.

Printing on cut sheet is not functional with a rewinder in use.

3-1-2 - Media Type notcompatible withcassette. Check Media Type. Stop: Stop Printing

Media Check Please Cancel

Cas Cannot Feed Please Check

Paper mismatch (cut sheet)Cassette pickup has been specified for paper that does not support cassette pickup.

Check the cassette pick-up setting/paper type.

3-1-3 - Regular printing is selected, but a roll is loaded. Press OK, remove the roll,and load sheets.

Paper mismatch (cut sheet)Print data having a manual feed print specification has been received at the completion of roll paper pickup.

Check the cassette pick-up setting/paper type.

3-1-4 - Papr Type Mismatch

PaprTyp Mismatch

Paper mismatch (type) Mismatch following the selection of any of the following menu choices: Warning Indication has been selected for Paper Mismatch Detection. ON has been selected for Paper Error Skip. On forced printing following a mismatch resulting from the selection of the following menu option: Pause has been selected for Paper Mismatch Detection.

This is a warning and all

Ipf Troubleshooting Guide

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