Ios summit manila ceo panel mc_tranz presentation
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[email protected] International Outsourcing Summit Global Market Leaders Addressing Global Issues October 25-27, 2010 • Sofitel Philippine Plaza Organized By: ** Your Coffee session Sponsors
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Transcript of Ios summit manila ceo panel mc_tranz presentation
International Outsourcing SummitGlobal Market Leaders Addressing Global Issues
October 25-27, 2010 • Sofitel Philippine Plaza
Organized By:
** Your Coffee session Sponsors
Join the debate…300 delegates top outsourcing executives, allied industry leaders, and prominent analysts
15 countries Philippines, USA, India, Singapore, Canada, China, Europe, Kenya, Australia, Egypt, France, Germany, Norway, Russia and South Africa
Addressing the Challenges to Growth : CEO Panel
Presentation at the IOS Summit Manila
Anurag KulshresthaManaging Principal & CEOMcTranz Global Consulting 26th October , 2010
• External environment Insulation - Some Magical Questions for CEOs
• CEO growth voyages • The Deal & Transitions Magic • Change Management • McTranz Capabilities • Q & A
Agenda
Confidential – McTranz Proprietary 5
External Environment Insulation
• BPO integrations : is there right communications happening ?Are our Sales-Onshore teams totally synched-up with Solution & PMO teams ?
• Is technology being used rightfully to make our solutions robust ?
• Are we timing Transformation appropriately ?
• Are we crafting BPO solutions with long term horizon ?
• How many of our Clients & providers giving adequate significance to Solutioning & Transitions
McTranz helping the Industry Create the Solutions & Transformation Magic
Some of the Magic questions we need to ask as businesses
Confidential – McTranz Proprietary
External Environment Insulation
• Skill building – Are we engaging with our people across levels ?
• How many of us have structured programs to build Transition & Solutions experts
• Do we need to push our clients to be “Better Clients”
• Is every Change Management initiative driven through well
Some of the Magic questions we need to ask as businesses
Confidential – McTranz Proprietary
McTranz helping the Industry Create the Solutions & Transformation Magic
Pioneer 1
The Voyage Itself
Close followers2
Just followers3
Confidential – McTranz Proprietary 9
Characteristics of BPO 2.0
High impact Knowledge Processes to be delegated to Global sourcing partners to drive more value and improve business performance
The emphasis switch from outsourcing to Global sourcing
Work solution to be restructured to capitalize on a global workforce
Partners must be chosen for their expertise, business knowledge and long horizon results than cost
Just answer McTranz ‘Insulation’ questions slide 4-5
The More likely ‘ Bon Voyage ’
Confidential – McTranz Proprietary
The Change Management
EnvironmentEnterprise
Motivation
Values and Beliefs
Group/TeamIndividual
Ability
Division
Organization
Hoe gaat ie?
Comment allez-vous?Wie Geht es ihnen?
Hur mår ni?
How are you? ¿Cómo está usted?
Confidential – McTranz Proprietary 11
A great idea has limited value if it cannot be implemented.
How do you improve the chances of successful implementation?
• Over 70% of reengineering efforts fail to get implemented
• A recent survey of senior executives in 14 industries confirmed that the benefits of a major change initiative had been substantially delayed and/or negated due to:
• Lack of buy-in that change is necessary
64%• Lack of adequate skills or experience with change management
44%• No senior management champion
44%• Turf battles
44%• Lack of congruent reward system
36%• Inability or unwillingness to downsize
31%
Some Change data points
Confidential – McTranz Proprietary
Commitment
Institutionalize
Adoption
Installation
Positive Perception
Understanding
AwarenessContact
Focused communication and involvement activity – inform, educate and motivate
Some target will only need to understand the changes
Some targets will need to commit to making the change happen
Communication and education program to move target groups to the appropriate level of “buy-in”
A Change Approach
Confidential – McTranz Proprietary 13
Creating the outstanding
• Specialized outsourcing & off-shoring project management experts that assist large, medium and small enterprises with high impact business & project solutions
• Team has handled over 75 projects, well known Global names
• Mission : We aim to have Thought leadership in the Science & Art of project & transitions management in Off shoring & Outsourcing industry
• Team made from seasoned former BPO & Shared services leadership executives from Accenture, GE (Genpact), Capita, Lehman brothers, Citigroup & Xerox. They have “done it & endured it ” themselves on the ground
About McTranz
Confidential – McTranz Proprietary
McTranz Global Consulting Level 8, Vibgyor Towers, G Block C-62 Bandra Kurla Complex Bandra(E), Mumbai 400 051 India
Phones +91 22 4090 7258 +91 98333 90906
www.McTranz.com
Thank You
Confidential – McTranz Proprietary
** IOS summit 2010 – your Coffee session Sponsors
