Invoice Adjustments

& AdHoc Invoicing

Simon Harris

Invoice Adjustments

Invoice Adjustments

• Xoserve issue 30,000+ invoices per year for 21+ million meter pointsrepresenting £4.3 billion of transportation and energy charges

• Invoice financial values are based on data items held on Xoservesystems

Invoice Adjustments - Background

InvoiceInvoiceMeter PointMeter Point

Data Items

AQ – SOQ – Meter Point Reference – AddressConfirmation Start Date – Meter Effective Date – Reads

Meter Details Meter Point Live etc...

Data Items

AQ – SOQ – Meter Point Reference – AddressConfirmation Start Date – Meter Effective Date – Reads

Meter Details Meter Point Live etc...

• Sometimes data issues are identified e.g. Duplicate MPRN

• Where data is found to be invalid an invoice adjustment is raised

• Invoice Adjustment team revise original invoice value via a new credit or debit invoice

The Invoice Adjustment Process

Data item issue identifiedContact Management / Team investigate

Actions

Assess impacts on original invoice

value to LIS

Calculate

new credit or debit

Invoices

CAP - COM - REC

Transporter - XOSERVE SHIPPER

Raises query on Contact Management Service

Financial impact identified (AWAJ)

Invoice Adjustments Team

Investigate & process

Adhoc billing system

Adjustment calculation tools Invoice

Supporting information (5 days)

SHIPPERStandard/Online Invoice

Common Adjustment Types: Why Adjust?

Duplicates (DUP)

• Duplicated on Sites & Meters• Incorrect set-up

• Full refund of all charges

Supply Points Registered in Error (ECO)

• Customer request gas supply but later cancels

• Shipper has confirmed - No meter will be attached• Refund commodity

One Offs – Late Attached Meters (RFA)

• Meter attached later date than confirmation start date• Commodity charged from confirmation start date• Refund commodity & energy: period of no meter

Theft of Gas (TOG)

• Xoserve TOG Team investigate –

notify LSP period and energy• Charge of commodity and energy

Annual End of Year AQ Rec - MOD640

• Sites moving SSP to LSP (following AQ Review)

• Charged commodity for what used as LSP AQ• Feeds into reconciliation invoice – SSP market

Credit Interest

• Where charges incurred in error

• Represents interest would have earned• Credited interest value on primary invoices

• Adjustment Invoices issued via the IX on an ADH invoice

Adjustment Invoice Types (.ADH)

AD1

January

Adjustment Invoice

AD1

January

Adjustment Invoice

AD2

February

Adjustment Invoice

AD2

February

Adjustment Invoice

AD3

March

Adjustment Invoice

AD3

March

Adjustment Invoice

AD4April

Adjustment Invoice

AD4April

Adjustment Invoice

AD5May

Adjustment Invoice

AD5May

Adjustment Invoice

AD6June

Adjustment Invoice

AD6June

Adjustment Invoice

AD7July

Adjustment Invoice

AD7July

Adjustment Invoice

AD8

August Adjustment

Invoice

AD8

August Adjustment

Invoice

AD9

September Adjustment

Invoice

AD9

September Adjustment

Invoice

ADO

October Adjustment

Invoice

ADO

October Adjustment

Invoice

ADV

November Adjustment

Invoice

ADV

November Adjustment

Invoice

ADD

December Adjustment

Invoice

ADD

December Adjustment

Invoice

• Dependent on when the end date of the adjustment falls

• Adjustment invoices are following Invoice Types:

Invoice Adjustment (.ADH)

Contact Manage. Service

ADJUSTMENT TOOLS

ADHOC INVOICING TOOLS (B2K)

- Duplicates (DUP)

- Supply Points Registeredin Error (ECO)

- Late Attached Meters(RFA)

- Theft of Gas (TOG)

- End of Year AQReconciliation

Issued via the IX on an Adhoc basis (Supporting Information via IX or email - .BCD, .OOA, .GAT file)

DATA ITEMS

- Meter Point Reference

Address

- Meter Serial Number

- Confirmation Start Date

- Meter Effective Date

- Reads

- AQ / SOQ

- Capacity

- Commodity

- Reconciliation

- Energy

CHARGE TYPES ISSUED

ECNZCACCACFI

NCOZCOCCONDXNNX

NRE / ZRE / CREGRE

Dependant on type of adjustment

AdHoc Invoicing

AdHoc Invoicing

Xoserve AdHoc Invoicing (.ADH)

Schedule Invoices (IX) – Email Supporting Info (non-IX) –Confirm Sent – Manage Issues & Queries

Shipper

Adjustments

One Off Invoicesi.e. Adhoc

CSEPS / Unique Sites

User Pays Invoicing

Compression

NetworkGSOS Obligations

Managing invoices created by service providers not included in another invoice type (UNC S2.4) (also not processed via online systems – UK Link)

DM/NDM Reconciliation

DN Interruption Option & Exercise

Theft Of Gas R. Endeavours

Prime & Subs Reconciliation

Network Invoices

e.g. InterestPayments

Business Continuity Management (BCM)

AdHoc Invoices Issued - Categories

Categorised into two groups – predictable and unpredictable

Predictable Invoice

Invoice charges incurred as result of

User Activities and are therefore predictable

Supporting information issued

same day as invoice

Unpredictable Invoice

Invoice charges that are by their nature unpredictable

Supporting information issued 5

calendar days in advance of the invoice

Examples: Unique Sites & Reconciliation

• CSEPs & Reconciliation• Compression

• Primes & Subs Reads• Failure to Supply Gas

• Standards of Service (MOD565)

Examples:• Financial Adjustments

• Offline NDM & DM Reconciliation• Prime & Sub Reconciliation

• Interest Payments• Annual Shrinkage Adjustments

• Theft of Gas RED• USRV Incentives

• Operational Rules governing supply of invoice charges via the Adhoc process (UNC S2.4.7)

• http://www.gasgovernance.co.uk/

Xoserve Invoicing Network GSOS Obligations

Interruption to Gas Supply

GSOS1 Failure to Supply Gas

Xoserve Adhoc Invoicing

Shipper (FSG 12th & 27th / Incidents)Customer

Network unable to identify end user

Interruption to Gas Supply

GSOS2 Failure to Reinstate

Data from Sites & Meters – Credit Invoice sent to Shippers (notify ‘Paid Directs’)

• GTs must restore customers' gassupplies within 24 hours followingunplanned interruptions on network.

• Compensation: £30 / £50 per 24 hours

• GT work to service pipe / distributionmain where lies under / within premisesof customer, GT is required to reinstatein 5 working days.

• Compensation: £50 / £100

Comprehensive Invoices & Charge Types List

• All Charge Types for both AdHoc Invoices and Online Invoices are published on the Xoserve UK Link Documentation web site

• https://www.xoserveextranet.com/uklinkdocs/default.asp

• Folder 06 ‘UK Link & Invoicing’ / 06C ‘Invoicing’

• User Name & password required

• Access Request: http://www.xoserve.com/index.php/about-us/secure-site-access-form/

• Any new charge types are notified via the .CSS.Billing industry distribution list and also via the UK Link Committee

• Amendments or new file formats (invoice and supporting information) are also notified via these routes.

• The UK Link Documentation website also contains all invoice file formats

• Invoice Adjustments

• Simon Harris / Martin Wymes

• Box Account: xoserve.acd.billing@xoserve.com

• AdHoc Invoicing

• Simon Harris / Theresa Shore

• Box Account: adhoc.billing@xoserve.com

• Questions…

Further Information or Queries…