Sarah Bentley, CEO From Invisible to Business Critical – a blue

print for the FM Industry

About The Building Futures Group

• Our formation

• Our work

• Our influence in the UK

• Our influence in Europe

• Our links to the World

The current situation

• Lack of awareness of FM

• Total FM – one contact one source

• Ageing Leadership in FM

• Homogenous cultures – move towards regional/global contracts

• Race to the bottom – FM seen

as a commodity not a business

benefit

• Not seen as a career choice by young people

FM Evolution Trends include:

• Home working

• Good FM not promoted as an employee benefit

• Technological advances – internet of things

• FM now responsible for sustainability and energy efficiency

• How can FM look after small companies?

• Building Hubs for multiple occupiers?

• BYOD

• Robotics, big data, automation

Threats to FM companies

The industry must tackle:

• Recruitment and skills shortages

• Poor image

• Investment could suffer if margins

of 2-3% don’t increase

Will FM companies even exist in 20 years time?

A need to future proof our leadership

• FM is perceived as unattractive by Gen Y

• In most cases it is an invisible industry

• We are losing the best talent to

companies like google, apple etc.

• FM would have an image problem

if it had an image!

• It’s time to change and we are the catalyst

A blueprint…

• Embrace multigenerational working

• Engage – decision makers, gov’t, education associations

• Develop industry Ambassadors

• Recruit new blood into the industry

#secretjobs

• Utilise technical innovation – latest

communications software, show client

efficiency gains – deliver margins – show

value

• Be active members of your trade association

We are taking action! • Perception of FM relies on culture change in every direction

• It’s quality not quantity – No-one wins the ‘Race to the bottom’

• FM Manifesto to raise local and national profile

• #secretjobs campaigns

• Benchmarking best practice to drive quality

• Skills, professional pathways and championing young managers

• Companies and Trade Associations must share and collaborate to be successful in a truly global market – partner with the best

• FM messaging – ‘from outsource to save money’ to ‘outsource to add value’

Join The Building Futures Group – the bigger we are the quicker we can improve as an industry

Any questions?

Thank you