Invenio Capabilities:

Customer Engagement, Commerceand CRM

2

About Us

Invenio is an award-winning Business System Provider, head quartered in Reading, UK. The company supports over 45 customers in the government, media and manufacturing sectors, in areas that include industry-specific enterprise resource planning (ERP) focussed on SAP, tax and revenue management, business intelligence & big data, mobility, CRM, e-commerce and Enterprise integration services.

Formed in 2006, the company has subsidiary offices in India, Germany, Mauritius, Saudi Arabia, Dubai and the U.S.A. Throughout its history, Invenio has grown rapidly, organically and profitably. Invenio is a constituent of The Sunday Times Tech Track 100 for 2012, 2013 and 2014. Invenio is a SAP Gold partner and recipient of numerous awards from SAP including EMEA Regional Partner Excellence Award 2014 in the category “Database & Technology” for its work with SAP HANA®. Invenio is accredited for SAP’s global partner quality program and is certified for ISO 9001, a quality management system based on the principles of customer focus, process approach and continuous improvement.

The customers expect each interaction to be relevant

Fulfill the need to influence a purchase path which is not linear

Our Vision for Customer Engagement & Commerce

8

CECacross

channels

Omni Commerce

Digital Marketing,

Sales & Service

Analytics

End to End Process

Integration

Support the Commerce landscape which is continuously shifting across channels

Customers know brands not channels hence the requirement for

integration for Ordering & Fulfillment experience

Analyse & InfluenceCustomer profiles

Analyse the loyal Customer profiles to understand customer behaviour.

[Buying intent, Sentiments, etc.]

Influence buying behavior by directing personalized and

contextualized campaigns & advertisements.

[Real time, Bundles & Promotions]

Engage Influencers &Customers

Consistent service design acrossstores & all points of contact

[Physical, Virtual, Single view of customers, products, prices,

orders]

Make store and fulfillment operations efficient

[Integration, Order management, performance measures]

Drive Consistent & Transformative

Experience

Transform the selling & ordering experience

[Driving up Sales metrics]

Driving self service [IVR, Mobile, Web, Session

execution]

ANALYSE ENGAGE EXPERIENCE1 2 3

How do we make it all work together?

Our Differentiators based on exp. Across Industries, Customer engagements

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Customer Engagement, Commerce & CRM

Product & Process Capability Portfolio

Proc

ess

Prod

ucts

Sale

s

Serv

ice

Mar

ketin

g

Com

mer

ce

hybris Commerce (B2B B2C & Mobile)hybris PCM hybris OMS SAP BRIM

Omni Channel Commerce Master Data Management for CommerceBilling Revenue and Innovation Management

hybris marketing platform (HMS) SAP On-Premise CRMSAP Cloud for Social EngagementDigital Marketing

Market with Speed and Agility Unique Customer Experiences Real-Time Customer Insights

SAP Cloud for Service SAP On-Premise CRM hybris

Efficient Field Service ManagementOmni-Channel Customer Service Transparent Service Process and Operations

SAP Cloud for Sales SAP On-Premise CRM hybris

Collaborative Quote to Cash Collaborative Sales Force Automation Sales Performance ManagementSelling Through Contact Centers

• From a Hybris Commerce solution perspective, the Project Manager can concentrate on oversight and administration of the project

• the Business Analyst owns the content of the requirements, and would play the product owner role. The business analyst is also typically responsible for end-user training.

• Developers are expected to write automated unit and integration tests, also prepare and execute system and user acceptance test cases.

• project infrastructure and build responsibilities typically fall to the Lead Developer who delegates some of the work to the developers on the team.

• deployment and roll-out responsibilities are typically split acrossthe Project Manager, Technical Architect and Lead Developer roles

• For Hybris Marketing Suite, the HMS Functional configurators and the HMS data model developers along with the HMS Data migration experts come into play

• Once the Segmentations has been done, the next stops involves the actual CFC Sales, Marketing & service scenarios that needs to be deployed on Cloud for customer, through CFC Functional configurators& CFC technical developers including integrations

Complete SAP CEC Deployment Scenario

# of Resources

Resources Roles

Existing Resource Availability:9

Project Manager 4

Hybris Commerce - Biz. Analyst 4Hybris Commerce - Tech. Arch. 4Hybris Commerce - Commerce Dev. 6Lead Integration Developer 4CFC Technical (T) 4CFC Sales & Service 4Hybris Marketing Configuration 3Hybris Marketing suite Data Migration 3Hana Data modelling (T) 3ECC – FI (optional) 10SAP on-Premise CRM Functional 8SAP on-Premise CRM Technical (BOL) 8Enterprise technology services + Java – Integration 25Enterprise technology services – Architecture 5

Basis 10Hybris - Sales executive (Across EMEA & APAC) 5

Hybris – Pre-Sales Executive 2Hybris commerce & Hybris Marketing Tenant 1 ea

CFC Tenant 2

SAP CRM on Premise Server 1

Industry FocusBanking Retail & Commercial

InsuranceHome, Auto & Life

Retail Shopper Experience

CP & Pharma

Retail Execution &Medical Rep

Process

IM&C CPQ & Service

Public Sector Citizen Services

Automoti ve

Dealer Management

MediaIntellectual Property Management

Sports & Entertain

ment

Customer Acquisition & Engagement

Digital Commerce

4

Our Product Capability Matrix, Focus Areas

Business Architecture Representationdigital goods

web In store/ branch

contact center

Search kw/ads

agent tools

digital ads email printmobile socialmarketplace IoT sms/ notificatns

@

5

Subscription Billing Gateway

MSD Subscription Order

Subscription Management

Implementation project carried out for a Media conglomerate in

South Africa [Hybris + SAP IS-

MSD]

CapabilitySubscription Management Process deployed

7

SAP Sales & Presales Support Capability

Hybris + IS-MSD for Media AND Hybris + CFC REx + ERP for CP

8

Media Consumer Products

SAP Sales & Presales Support Capability

Marketing Acquisition on Hybris marketing suite for Sports, Entertainment and Manufacturing

8

Sports & Entertainment

Manufacturing

Europe, Middle East & AfricaUK - Global HeadquartersInvenio Business Solutions Limited 125 Wharfedale Road, IQ Winnersh, Reading, RG41 5RB, United Kingdom, Tel: +44 (0) 330 440 1800

GermanyInvenio Business Solutions GMBHKurfuerstendamm 21, Berlin 10719Germany, Tel: +49 (0) 30 8870 61203

MauritiusInvenio Business Solutions Ltd Suite 1C, First Floor, Ebène Mews 57 Ebène, CyberCityMauritius, Tel: +49 (0) 30 8870 61203

UAEInvenio Business Solutions DWC – LLCDWC Business CenterDubai Aviation City-Logistics City Dubai, UAE, Tel: +971 561313537

Saudi ArabiaInvenio Business SolutionsOffice # 113, SADA Business CenterOpp. Al-Muhaidib Hotel, Wadi Awal Street, King Fahad Road, Kingdom of Saudi Arabia – Riyadh, P.O. Box 69806, Postal Code 11557, Tel: 00966 11 4628000

Asia – PacificAsia-Pacific Regional HeadquartersInvenio Business Solutions Pvt Ltd3rd Floor, B Wing, Madhu Corporate Park Ltd, Pandurang Budhkar Marg, Worli, Mumbai 400 018, Tel: +91 (0) 22 660 44999

Delhi (Central Support and Administration)Invenio Business Solutions Pvt. Ltd608 Mahatta Tower, B-Block, Community CentreJanak Puri, New Delhi 110058, India, Tel: +91 (0)11 4222 8300

HyderabadInvenio Business Solutions Pvt. Ltd7th Floor, South Wing, Krishe Sapphire, Madhapur, Hyderabad 500 081, India, Tel: +91 (0)40 64550766

PuneInvenio Business Solutions Pvt. LtdThe Senate, 2nd Floor, Vartak Heritage,100 Ft Riverside D.P Road, Off Mhatre Bridge, Vartak Baug, Erandwane, Pune – 411 052, India, Tel: +91 (0)40 64550766

/invenio-business-solutions @invenio_sap /user/InvenioSAP /invenio-business-solutions

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AmericaUSAInvenio Business Solutions Inc.Suite 1043, 6303 Owensmouth AvenueWoodland Hills, California 91367USA, Tel: +1 818-917-8298