United Development Systems, Inc.

Clearwater, Florida

Since 1982

• Company History

– Innovative and Results-Driven – Since 1982

• F&I Products

– Top-Rated providers with unmatched flexibility

• Training Solutions

– 11-Time Award Winning via multiple channels

• Developmental Tools

– Detailed to drive peak performance

• Results

– Immediate financial impact / Wealth Building

OVERVIEW

• Founded in 1982 on Fundamental F&I / Selling Systems and Processes

• Among the First F&I Performance Companies to Provide In-Store Training and Development

• Most Awarded F&I Performance Company in North America

– Top F&I Training Company – 2005-2015

• Respected Industry Leader known for Innovative Solutions that Drive Sales and Profits!

UDS HISTORY

• Numerous provider Relationships Allowing a Tailored Solution for Your Store/Group

• All Nationally Recognized, A-Rated and Customer-Focused

F&I PRODUCTS

Vehicle Service Contracts Limited Warranty

GAP Coverage Planned Maintenance

Tire & Wheel Protection Theft Protection

Environmental Protection Paintless Dent Repair

Key Coverage Lease Wear & Tear

Bundled / Combination Products

• Training Delivered Every Month!

– In-Class, In-Store, and Online

• Seven Primary Modules

• Three Unique Certifications

• 11-Time Award Winning

– Based on Dealer/Management Vote

TRAINING SOLUTIONS

• Classroom Training – Quarterly at UDS HQ or Regional Facility

• Dealership Training / Coaching – Weekly One-on-One or Structured Group

• Partner Portal – Product Information to Objection Specifics and More

• Webinar Series – Monthly, Dual Sessions, Topical, 30 Minutes

• UDS Television – Video Compilation Online (Categorized/Searchable)

• E-Learning – Complete Online Learning Experience

TRAINING SOLUTIONS C

han

nel

s

1. Control Thru Finance

2. F&I Protection Products

3. Presentation Skills and Techniques

4. Gaining Commitment

5. Lender Relations

6. Keys to Leasing

7. Advanced Management Skills

TRAINING SOLUTIONS 7

Pri

mar

y M

od

ule

s

1. F&I Certification – A full week-long session covering all of the ‘Seven Primary Modules’ utilizing role-play, peer evaluation, with both written and video testing.

2. F&I Ethics and Compliance Certification – A must in today’s F&I environment covering all relevant state and federal rules and regulations.

3. UDS AutoMenu® Certification – As a unique selling system, this provides assurance that the process is understood and can be delivered effectively, yielding desired results.

TRAINING SOLUTIONS 3

Cer

tifi

cati

on

s

• AutoMenu® Selling System

– Composed of Three Pieces

• Presentation (Menu) Form, Step Sell Form, Final Disclosure Form

– Features a 3-Part Delivery

• Introduction, Presentation, and Gaining Commitment

– Full e-Rating and e-Contracting

– Custom Menu Templates

– 0% Interest Financing for ALL Products

DEVELOPMENT

• AutoTracking® Reporting System

– Isolates Four Key Areas

• Counts, Penetrations, Dollars, and Averages

– Custom Reports for Increased Focus

• Cash Only, Lease Only, by Lender, Deal Type, and more

– Both Individual Store and Group Look

• Including ‘Ranking’ to spur competition

– DMS Integration with Validation Process

– Reports Emailed at Desired Interval

DEVELOPMENT

• Dealer Choice Incentive Program

– Custom Targets Adjusted Every 60-90 Days

• Staff Screening and Recruitment

– Refer the Top 3-5 Candidates

• In-Store Coaching

– Critical in the Ongoing Development of Staff

– Committed to 10-Day Service Cycle

• Strategic Analysis and Review

– Come Together Monthly, Quarterly, Annually

• Profit Participation / Wealth Building

– 33 Years of Experience Maximizing F&I Profitability

DEVELOPMENT

• Evaluation of Current F&I Performance

– Dissect 3+ Months of F&I Data

– Analyze Front-End Sales Process

– Deliver Thorough Report of Conclusions, as well as Expectations of Enhancements with UDS

• Custom Program Roundtable

– Finalize Product Lineup, Compensation Plan, Profit Sharing / Wealth Building Structure, and more

• Launch!

– Team Meeting with Senior Management Endorsing the Partnership

NEW PARTNER PROCESS