Introduction to the ion

8/8/2019 Introduction to the ion

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1.1 INTRODUCTION OF THE STUDY

BSNL BROADBAND

When people say they have broadband Internet, what they really mean is

that they are enjoying high-speed Internet access - high speed in terms of data

transmission, upload, and download times, and connectivity. If you compare

broadband Internet with a regular dial-up connection, you certainly won't like

going back to the latter.

Broadband Internet connection has a lot of advantages. And it is not just

speed - although that is the most obvious of them all. If you think you can live

with dial-up's 56 kbps transmission rates, think again. You are missing a lot on

these:

1. The freedom to use your phone line while surfing:

Ever wondered why you could use the phone at the same time surf the

Internet using the same phone connection? It's because the voice and data lines

are separated if you are have broadband. In a dial-up connection, these two

passes though the same avenue - that's the reason nobody can contact yourphone if you are busy reading your mails.

2. Simultaneous Internet usage:

Do you have more than one computer at home? If you do, then you are

better off using broadband to share Internet access with all your computers.

Setup is not only easy; sharing bandwidth or speed with other computers won't

be a hassle either. However, if you have dial-up, there's no other way around it

than to get separate phone lines for each Computer. Sharing with one phone line

is possible, but you won't like the speed you'll get. Plus, the complicated setup is

really not worth it.

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3. Higher reliability:

How many times are you disconnected from the Internet while working on

something important with your dial-up connection? Too many times, I guess. It's

because dial-up modems are analog. They rely on pulse rate. With broadband,

you experience a highly digital connection. So the packets sent are somehow

consistent. There's won't be as frequent data overload as a dial-up modem.

4. Easy connectivity:

If you were given a choice between a broadband Internet connection that's

always on and a dial up connection that isn't, which would you choose? A

broadband Internet is always on, meaning you can use it once your computer is

up and running. In a dial-up connection, you need free your phone line first, wait

for a dial tone, dial out, wait for the server's response, perform modem

handshake, and authorize the connection. This is how long connecting to the

Internet is with dial-up. Even though these processes are automatic, it is still

lengthy when compared to broadband. And do you know what happens when the

server declines connection? You'll do all those over again!

DIFFICULTIES Due to a far location of the receiving antenna, there is inherently

signal latency. The delay is about 0.25 seconds or so, which

definitely affects Internet users relying on real-time

communications.

Satellite Internet is the most expensive of all broadband service

options. A two-way satellite Internet system costs $600 or more

covering antenna and installation costs with service charges double

the amount that of a standard DSL arrangement to reduce costs,

consumers can subscribe a one-way system that amount

significantly less in initial purchase and monthly service charges.

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BROADBAND OVERVIEW:

The Indian telecommunication sector has been viewed by some as vividly

reflecting the success of government initiatives of liberalizing and reforming this

sector. In less than a decade, the telecoms sector has implemented a state-of-

the-art digital communications infrastructure almost exclusively founded on

private and foreign direct investment (FDI), at no cost to the government. Others

take the view that it took too long in the making. For, India began its liberalization

process as early as 1991. But this process seems to stall and it was only in 2001

that the Indian government did away with the duopoly and opened up the whole

fixed-line telephony segment to alternative operators. Before 2001, only VSNL, a

private company, had been allowed to compete with the two state-run incumbent

fixed operators: BSNL and MTNL. VSNL held a monopoly on international

telephony, but lost its exclusive right in April 2002 when the international market

was opened up to' competition.

CHARACTERSTICS OF BSNL BROADBAND:

BSNL stands for Bharat Sanchar Nigam, Ltd., India's leading

telecommunications network. The company was founded only in October 2000

but since then they had continued on to be the world's seventh largest

telecommunications company. BSNL handles a number of voice and data related

services such as VoIP, GSM mobile, and Broadband Internet service, among

others.

BSNL is very confident to say that it had installed a substantial number of

telecommunication infrastructures that allowed them to provide a strong

groundwork for the services that they provide to their clients. Right now, they

have at least 47.3 million lines to accommodate the same number of telephone

service subscribers. And for GSM mobile services, their capacity is presently at

20.1 million.

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This gives BSNL the edge and the capability to serve both the urban and

rural areas of India. In fact, they are the only provider that can bridge these two

together in terms of telecommunication facilities. BSNL's wide network had

certainly made a big difference in India's advancement in this particular field.

BSNL's technological advancement is the main reason why India is the

number one service provider of the whole of India. Aside from the optimum

service they provide, BSNL also gives their clients a wide ranging and very

transparent subscription plans. BSNL ensures that every potential client coming

from all walks of life can find the tariff scheme most suitable to them.

Currently, BSNL enjoys at least 600,000 broadband Internet clients both in

home and business sectors. A lot of people, especially businesses of all sizes,

choose to avail of their service because of their world-class multi-protocol and

multi-gigabit capable online communication facilities. This is also the very reason

that makes simultaneous voice, data, and video transfers possible.

BSNL is turning over an estimated amount of US $8 billion in gross

income every year. That amounts to around $2 billion net income for the

business. And if BSNL's infrastructures and assets were totaled, it would amount

to as much as US $14 billion.

And even if BSNL is enjoying this much success in India's

telecommunications industry, they are certainly not resting in their laurels. They

are presently aiming to increase the 47 million lines that they own into 125 million

by the end of 2007. This feat is estimated to be worth US $ 16 million in

investments. But the business that investment will bring will certainly return that

amount threefold.

FUTURE OF BSNL BROADBAND

I am not an astrologer but I do see what BSNL broad bands future is and

it all looks shiny an bright from here. BSNL broadband is the largest broadband

service provider at the moment and by the looks of it they are moving really fast

towards becoming the largest in the world if this fast pace goes on for some time.

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The main problem with India is that there are remote areas where people want

broadband and the private operator doesn't want to go remote areas in for a few

customers and invest in equipment which it will have to wait for 50 years to break

even but the situation with BSNL broadband is the opposite and they are going to

the deepest of villages where private operators will take another 2 years to reach

as they will be waiting for the market demand to increase before they start

providing services in a given area.

BSNL already has telephone exchanges in all parts of India, which

includes the very remotest of areas, and all one needs is a bsnl phone line and

just apply for ads connection and you will be rolling very soon. All in all I think

BSNL broadband will continue to be a leading broadband service provider in

India in future and will improve their service to comply with international

standards.

BSNL BROADBAND PACKAGES STARTING FROM NEXT YEAR

The new plans (according to a local paper) from 1st January 2007 are-

Home 250 - I GB limit, 90 paisa per MB over the limit.

Home 500 - 2.5GB limit, 80 paisa per MB over the limit.

Home 1000 - 5GB limit, 80 paisa per MB over the limit.



Night Unlimited on all Home plans except Home 250 is from 8 PM to 8 AM now.

There is no mention of the Home 900 UL plan.

Business 700 - 4GB limit 80 paisa per MB over the limit.

Business 1200 - 8GB limit, 80 paisa per MB over the limit.




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Users are now more interested in knowing the status of Home 900 UL

package. However, getting over 1 mbps speeds on these cheap packages at

nighttime is still a very good deal.

In early 2006, taxes and duties in the Indian telecom sector were still

among the highest in the world. Taxes in India are around 35%, as compared to

c. 2.5% in some Asian countries. In the long term, this may restrict the potential

growth in the telecom sector as reduced margins leave inadequate capital for

reinvestment in the rollout of new networks, especially in rural areas (see below).

These issues have affected broadband uptake too. Large-scale rollout of ADSL

service began comparably late, end-2004 to early-2005. Since then, the

broadband segment has seen two digit growth rates in

Subscriber numbers.

The subscriber base in fixed line telephony segment has been increasing

over the last few years. Whereas, in Feb 2005, there were 45.59 million fixed line

subscribers, 79% of which are controlled by BSNL, this number grew by 8% to

49.21 million in Feb 2006. But mobile substitution is now starting to take

gradually hold. In Jan 2007, fixed line subscriber growth was negative, with a

loss of 300,000 lines. The official figure now stands at 40.40 million at the end of

Jan 2007. This includes a correction of WLL subscribers, which are now counted

towards wireless subscribers. BSNL held on to 84%, MTNL to 9% and other

private sector operators to 7% of fixed lines. BSNL has an almost 100% market

share of rural fixed lines.

The mobile segment added 6.81 million subscribers during Jan 2007, compared

to 6.48 million in Dec 2006. At the end of Jan 2007, the total wireless (OSM,

COMA and WLL-F) subscribers stood at 156.31 million. This represents a

doubling of mobile subscribers from 84.89 million in Feb 2006. In Sep 2006,

Bharti Airtel controlled 20.89% of the mobile subscriber market, followed by

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Reliance with 20.6%, BSNL with 18.30% and HUTCH with 15.72%, TTSL with

9.56%, IDEA with 8.00% and all others with 7.47%.

FUTURE TECHNOLOGIES

In the changing technology scenario, there is a possibility of new options

being used for provisioning of Broadband services. These technologies can also

be utilized for provisioning of such services within the licensing framework of the

service provider and the spectrum management policy of DoT.

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1.2 OBJECTIVES OF THE STUDY

To identify the awareness of BSNL Broad Band service.

To find out the various schemes in BSNL and its usage among the

customers.

To analyze the services rendered band the satisfaction towards the

services among customers.

To analyze the various usage problems in broad band.

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1.3 LIMITATIONS OF THE STUDY

1. Time and money played as major constraints restricting the study.

2. Since the respondents were met during their work hrs their busy schedule

was also a restricting factor.

3. The study is restricted to karur city only.

4. Sample size was limited to 80 people only.

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1.6 Chapterization of the Study

The first chapter deals with the introduction which includes statements of

the problem, objectives of the study, hypothesis of the study, limitations of the

study and chapterization of the study.

The second chapter deals with the concept and review which includes

concepts of the study, review of literature, company profile and dealer profile.

The third chapter deals with the methodology which includes research

design, survey details, sampling techniques, data collection details, data

collection methods, sample size and tools of the study.

The fourth chapter deals with the data analysis which includes analysis of

data.

In the last chapter result and finding are presented based on the finding

of the study, suggestions and recommendations are given and the conclusion is

also included.

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2.1 COMPANY PROFILE

Broadband services are used by Telecom Companies worldwide to

leverage their existing investment in copper in the local loop. Copper as a last-

mile delivery medium has the advantage ofnear-universal penetration, and local

Telecom Companies are increasingly eyeing broadband services on it as a

means of'hitting back' at cable operators who have begun infringing on their turf

by their bundled Internet offerings.

This article attempts to demystify the basic technologies involved in

broadband delivery, the Gal's attempts to promote broadband usage in the

country, and BSNL's broadband plans as part ofits ambitious NIB-II project.

Modern Telecommunications network plays a key role in today's world and

are required to be continuously operated even in the most adverse conditions.

The Engineering Electrical Services in the buildings housing modern

telecommunications network must perform to an exceptional degree of reliability

so as to ensure that there are no breakdowns in the telecommunications system.

The safety and well being of the buildings, human inhabitants and its material

contents including telecom equipment depend on the smooth and reliable

operation of various Electro-mechanical services.

Electrical Divisions came into existence in the erstwhile P&T department

in 1963 to cater to the need for undertaking infrastructure electrical and

mechanical works in-house rather than sourcing it from CPWD as per earlier

practice. With bifurcation of P&T, the Electrical unit remained with DOT and with

the Corporatization; the Electrical unit has become part of BSNL.

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The Electrical Wing of BSNL is responsible for carrying out original and

maintenance works of following electro-mechanical services in BSNL/

Telecom/Administrative Buildings and residential quarters.

Electrical Sub-stations

Engine Alternator Sets

Air-conditioning Installations

Internal EI and Fans

Water Pump Sets

Fire Detection and Fire Fighting System

Lifts

Lightening Protection

With the liberalization and opening of telecom sector to Private

companies, the electrical unit is ready and equipped for its comprehensive role

for optimizing the electro-mechanical services and minimizing the energy cost.

The electrical consumption alone, accounts for around 20% of total operating

cost and it is necessary that energy audit is conducted at regular intervals. This

will further assume greater importance in the coming years as power supply gets

privatized and competition to BSNL becomes effective.

The strength of Electrical units lies in its specialized manpower, which can

undertake Energy Surveys and Energy audits. Energy Surveys comprises of two

Parts: (i) Saving on account of power factor that includes the contractive demand

vs the actual, the tariff charge and the multiplying factor in the bill. (ii) Saving by

way of optimum design layout and the equipment used. The Electrical unit is best

equipped to handle this task.

With the increase emphasizes on energy conservation, the Electrical

Engineers are required to introduce systems/ equipment for controlling, the

quality of power and for automation of Electro-mechanical services with remote

connectivity. Stringent quality Electro-mechanical items are required for energy

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conservation. Many products available in the market may have to be upgraded

by continuous interaction with manufacturers. Indian manufacturers mostly

manufacture the Electro-Mechanical items used in a Telecom Building, whereas

exchange equipment is being imported or manufactured by many International

giants. Thus, a Quality of Electro-Mechanical item manufactured by local industry

has to match with exchange equipment of international standards so that there is

no mismatch between the Quality of Exchange equipment and Electro-

mechanical items. This requires quality improvement at the manufacturing stage

itself. Factory visits, testing and Inspection have to be done on continuous basis

for improvement of quality. The specialized manpower available with the

electrical unit is in a position to playa dominant role on the above.

The Electrical unit also undertakes the following professional activities:

Updating the specifications of various electro-mechanical works.

Introduction of new and latest technology.

Performance evaluation of various contracts.

Inventory control and material management.

Standardization of Products.

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ORGANIZATIONAL CHART

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Chief General Manager

GM DGM IFA CMO DLWC (

AGM (A)

AGM (IE/R&D)

AO(TA)

DGM (MM) AGM AGM (PN) AGM AGM (comp) DLWC


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2.2 PRODUCT PROFILE

ABOUT THE BROADBAND

BSNL has commissioned a world class, multi-gigabit, multi-protocol,

convergent IP infrastructure through National Internet Backbone-II (NIB-II), that

provides triple play services through the same backbone and broadband access

network. The Broadband service is available on DSL technology (on the same

copper cable that is used for connecting telephone) in a large number of

cities/towns on country-wide basis.

In terms of infrastructure for broadband services NIB-II has put India at par

with more advanced nations. The services that are supported includes: always-

on broadband access to the Internet for residential and business customers,

Content based services, Video multicasting, Video-on-demand and Interactive

gaming, Audio and Video conferencing, IP Telephony, Distance learning,

Messaging: plain and feature rich, Multi-site MPLS VPNs with Quality of Service

(QoS) guarantees. The subscribe will be able to, access the above services

through Subscriber Service Selection System (SSSS) portal.

PROCESS OF BSNLState-owned telecom major Bharat Sanchar Nigam Ltd will invest about

Rs 2,000 crore to augment its broadband infrastructure in urban and rural areas

across the country. The company recently announced that it will upgrade its

existing broadband subscribers getting 256 kbps speed to 2 Mbs at the existing

tariff of Rs 250 a month. At present, BSNL has 8.2 lakhs subscribers using the

256 kbps broadband connection across the country.

BSNL has also enhanced the downloading limits in Home 250 and

Business 700 tariff plans to I GB and 4 GB from 400 MB and 2 GB respectively.

The limits in other plans have also been enhanced. "With the increase in

downloading limit, a Plan 250 customer will gain by Rs 840 per month for 1 GB

limit and Business Plan 700 customer will get a benefit of Rs 2,400 per month for

limits up to 4GB, said a BSNL release.

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DOWNLOADING RATES

BSNL has also decided to bring down downloading rates from 1.40 per

MB to Rs0.90 per MB in Home 250 plan. Downloading rates have also been

lowered in other plans. Fixed monthly charges for ADSL modems have been

reduced from Rs 1 00 to Rs 60 per month. The new tariff applicable with effect

from December 1, 2006.

BSNL is also gearing up to deploy Wi-Max in the rural areas, where it is

difficult to offer broadband connection over copper lines. The company will add

1,000 Wi-Max towers by the middle of next year, which will cover 20,000-30,000

villages. The Government has declared 2007 as the Year of Broadband and

significant part of the target has to be met by BSNL.

BSNL is planning to add capacity for five million subscribers. Of this, 1.84

million lines will be in rural areas. Broadband service is currently available in 597

cities, which will be expanded to 1,000 cities and 20,000 villages.

BSNL BLUEPRINT

As per the blueprint prepared by BSNL, all Gram Panchayats will have

broadband coverage by 2008. All secondary and higher secondary schools and

all public health centers will be connected by December 2007. BSNL is already in

the process of launching triple play (telephone, TV and Internet on a single line)

services over broadband in Pune and subsequently in Chennai and Bangalore.

BSNL will start online gaming services over broadband with monthly fixed

charges ranging between Rs 100 and Rs 200.

BSNL is also launching location-based services in GSM segment. The

company has also decided to offer future fixed line telephones instruments with

latest features such as caller line identity (CLIP). BSNL has planned to replace all

the existing landlines phones with CLIP instruments gradually.

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BSNL BROADBAND SPEEDS

The recent increase in speeds by bsnl broadband to 2mbps for those

packages which have a limit of data transfer was great news but those people

who have unlimited connections of 256kbps are not happy at all but the thing

they don't understand is that everything comes with a price tag and nothing is for

free.

I recently went to a friend's place that now has a 2mbps connection and I

tried a large download and saw speeds of I.5mbps without using any download

accelerator and that too from a server in America, which is great I would say and

the speed was constant.

BEST ISP IN INDIA

The competition for Broadband has been increasing past few years with

India's step in media & communication. There has been many ISP's serving good

and reliable Internet service. But BSNL broadband has emerged up as a leader

among them breaking out the tough competition. It is government undertaking

offering the best and reliable plans which mean to be cost-effective. It has

provided net users a new horizon to Internet surfing and browsing. It is the most

cost-effective Gov. ISP in India. It offers various speeds ranging from 256 kbps to

whooping 2 mbps.

The best downloading rate has been found only in BSNL. It provides about

30-50% more downloading speed than any other ISP. The main reason for its

success is its less rate (Rs.) and more reliable service with no other hidden

charges. Its service and economical plans are so salutary that people have to

come up to offices for registration rather other ISP's come marketing for

customers.

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BSNL BROADBAND IS THE BEST ISP IN INDIA

BSNL broadband is fast becoming the best ISP in India if not already the

best leaving behind the all singing and dancing private ISPs. In India about 4

years ago there was no sign of broadband even in the cities like New Delhi and

the only thing available was dial up internet connections and we used to get

charged for the phone calls too as none of the isp's had a toll free number for

internet access.

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CHAPTER 3

RESEARCH METHODOLOGY

3.1 RESEARCH DESIGN

Research design aids the researcher in the allocation of limited ofresources by posing crucial choices in methodology.

Research design is the plan and structure of investigation so conceivedas to obtain answers to research question. The plan is the overall scheme orprogram of the research. It includes an outline of what the investigator will dofrom writing hypothesis and their operational implication to the final analysis ofdata.

DESCRIPTIVE RESEARCH DESIGN

The design for this study is descriptive research design. This design waschosen as it describes accurately the characteristics of a particular system aswell as the views held by individuals about the system. The views and opinions ofthe employees about the system help to study the suitability of the system well asthe constraints that might restrict its effectiveness.

3.2 SURVEY DETAILS

Questionnaire

Proper care has been taken to ensure that the information needs match

the objectives, which in turn the data collected through the questionnaire. Thebasic cordial rules of questionnaire design like using simple and clear words, thelogical and sequential arrangement of questions has been taken care of.

3.3 SAMPLING DETAILS

The sampling technique adopted for the purpose of the study is SimpleRandom Sampling.

SIMPLE RANDOM SAMPLING:

Each member of the population has a known and equal chance of beingselected.

SAMPLE SIZE

The sample size of the study is 80 customers.

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3.4 DATA COLLECTION DETAILS

PRIMARY SOURCE

The primary source of data is collected through questionnaire.

SECONDARY SOURCE

The secondary source of information is based on the various detailsretrieved from Articles, Websites and Magazines.

The data for this study has been collected through primary sources.Primary data for this study was collected with the help of Questionnaire.

3.5 TOOLS OF THE STUDY

Tools used for data collection:The tools used for collecting the data is through the questionnaire. Themain reason for selecting the questionnaire method for the study is:

1. Respondents have adequate time to give well thought out answers.

2. The time of the study was also a limiting factor.

Statistical Tool

1. Percentage Analysis

2. Chi-square

1.Percentage Analysis

Percentage analysis is the total number of respondents divided by the total

sample size and multiplied by 100.

2.Formula for Chi square Test

Chi square test (2) = (O-E)2/E

Degree of freedom = (R-1)(C-1)

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Where as, O= Observed frequency

E= Expected frequency

C= Number of columns.

CHAPTER-4

DATA ANLYSIS AND INTERPRETATION

4.1 ANALYSIS OF THE DATA

This method that was used to analyze detail.

Simple percentage analysis

This has been used to analyze the results of respondents. The analysis

helps the research to know the % of respondents falling on each other

category.

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TABLE: 4.1.1

TABLE REPRESENTING THE RESPONDENTS GENDER DETAILS

ATTRIBUTES NO OF RESPONDENTS PERCENTAGE

MALE 38 47.5%

FEMALE 42 52.5%

TOTAL 80 100%

Figure 4.1.1

47.50%52.50%

male

female

INTERPRETATION:

From the above table it could be inferred that 47.5% of the respondents

are male and 52.5% of the respondents are female. It is concluded that majority

of the respondents are female (52.5%).

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TABLE: 4.1.2

TABLE SHOWING THE MARITAL STATUS OF THE RESPONDENTS


MARRIED 57 71.25%UNMARRIED 23 28.75%

TOTAL 80 100%

Figure 4.1.2

71.25%

28.75%

married

unmarried

INTERPRETATION:


are married and 28.75%of the respondents are unmarried. It is concluded that

majority of the respondents are married(71.25%).

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TABLE: 4.1.3

TABLE SHOWING THE OCCUPATIONAL STATUS OF THE RESPONDENTS


STUDENT 48 60%

BUSINESS 16 20%EMPLOYEE 13 16.25%HOUSEWIFE 3 3.75%

TOTAL 80 100%

Figure 4.1.3

60%20%

16.25%

3.75%

students

business

employed

housewife

INTERPRETATION:

From the above table it could be inferred that 60% of the respondents are

students and 20% of the respondents are business and 16.25% of the

respondents are employee and 3.75% of the respondents are housewife. It is

concluded that majority of the respondents are students (60%).

TABLE: 4.1.4

TABLE SHOWING THE FAMILY INCOME OF THE RESPONDENTS

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ATTRIBUTES NO OF RESPONDENTS PERCENTAGEBELOW RS 5000 1 1.25%RS 5000-10000 16 20%RS 10000-15000 31 38.75%ABOVE 15000 32 40%

TOTAL 80 100%

Figure 4.1.4

1.25%20%

38.75%

40%

below rs 5000

rs 5000-10000

rs 10000-

15000

above 15000

INTERPRETATION:


income is below 5000 and 20% of the respondents income is between 5000-

10000 and 38.75% of the respondents income is between 10000-15000 and 40%

of the respondents income is above 15000. It is concluded that majority of the

respondents is above 15000 40%).

TABLE: 4.1.5

TABLE SHOWING THE RESPONDENTS FAMILY SIZE


2 1 1.25%

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3 12 15%4 33 41.25%

5ABOVE 14 17.5%TOTAL 80 100%

Figure 4.1.5

1.25%15%

41.25%

17.50%2

3

4

5 above

INTERPRETATION:


belong to the family size with 2 members and 15% of the respondents belong to

the family size with 3members and 41.25% of the respondents belong to the

family size 4 members and 17.5% of the respondents belong to the family size

with 5 above. It is concluded that majority of the respondents belong to the

family size with 4 members (41.25%).

TABLE: 4.1.6

TABLE SHOWING THE RESPONDENTS PRESENT USAGE IN ISP


BSNL 32 40%AIRTEL 33 41.25%RELIANCE 07 8.75%TATA INDICOM 08 10%

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TOTAL 80 100%

Figure 4.1.6

40%

41.25%

8.75%

10%

BSNL

AIRTEL

RELIANCE

TATAINDICOM

INTERPRETATION:


using ISP in BSNL and 41.25%of the respondents are using ISP in Airtel and

8.75% of the respondents are using ISP in reliance and 10% of the respondents

are using ISP in TATA Indicom. It is concluded that majority of the respondents

are using ISP in Airtel services (41.25%).

TABLE: 4.1.7

TABLE SHOWING THAT HOW THE RESPONDENTS CAME TO KNOW

ABOUT BSNLATTRIBUTES NO OF RESPONDENTS PERCENTAGE

ADVERTISEMENT 12 15%FRIENDS 42 52.50%RELATIVES 16 20%OFFICE COLLEAGUES 10 12.50%

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TOTAL 80 100%

Figure 4.1.7

15%

52.50%

20.00%

12.50%advertisemrnt

friends

relatives

officecolleagues

INTERPRETATION:

From the above table it could be inferred that 15% of the respondents

came to know about BSNL though advertisement and 52.50% of the respondents

came to know about BSNL though friends and 20% of the respondents came to

know about BSNL though relatives and 12.50% of the respondents came to know

about BSNL though office colleagues. it is concluded that majority of the

respondents came to know about BSNL through friends (52.50%)

TABLE: 4.1.8

TABLE SHOWING WHEATHER THE RESPONDENTS ARE THE FIRST TIME

USER

ATTRIBUTES NO OF RESPONDENTS PERCENTAGEYES 44 55%NO 36 45%TOTAL 80 100%

Figure 4.1.8

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55%

45.00% YES

NO

INTERPRETATION:

From the above table it could be inferred that 55% of the respondents use

bsnl for the first time and 45% of the respondents use bsnl for the second time.

It is concluded that majority of the respondents use bsnl for the first time (55%).

TABLE: 4.1.9

TABLE SHOWING THE RESPONDENTS PERIOD OF

USAGE IN ISP

Figure 4.1.9

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LESS THAN 3 MONTHS 20 25%3-6 MONTHS 15 18.75%6-12 MONTHS 33 41.25%%MORE THAN A YEAR 12 15%TOTAL 80 100%

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25%

18.75%41.25%

15%

less than 3

months

3-6 months

6-11 months

more than

year

1 year

INTERPRETATION:

From the above table it could be inferred that 25% of the respondents using for

a period of less than 3 months and 18.75% of the respondents using for a period

of 3 to 6 months and 41.25% of the respondents using for a period of 6 to 12

months and 15% of the respondents using for a period of more than a year. It is

concluded that majority of the respondents are using for 6-12 months (41.25%).

TABLE: 4.1.10

TABLE SHOWING THE RESPONDENTS TOWARDS ATTRACTION OF BSNL


SPEED 20 25%CONNECTIVITY 19 23.75%ECONOMIC TARIFF 30 37.5%LESS COST THAN OTHERS 11 13.75%TOTAL 80 100%

Figure 4.1.10

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25%

23.75%37.50%

13.75%speed

connectivity

economic tariff

less cos thanothers

INTERPRETATION:


attracted by speed and 23.75% of the respondents are attracted by connectivity

and 37.5% of the respondents are attracted by economic tariff and 13.75% of the

respondents are attracted by less cost than others it is concluded that majority of

the respondents are attracted by economic tariff (37.5%).

TABLE: 4.1.11

TABLE SHOWING THE RESPONDENTS OPINION REGARDING THE

PURPOSE OF USAGE BSNL


BUSINESS 9 11.25%PERSONAL 42 52.5%OTHERS 29 36.25%TOTAL 80 100%

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Figure 4.1.11

11%

52.50%

36.25% business

personal

others

INTERPRETATION:


use for business purpose and 52.5% of the respondents use for personal

purpose and 36.25% of the respondents use for others. It is concluded that

majority of the respondents use for personal purpose (52.5%).

TABLE: 4.1.12


PURPOSE SCHEME USING IN BSNL

ATTRIBUTES NO OF

RESPONDENTS

PERCENTAGE

RS 900 UNLIMITED PER MONTH 12 15.5%

RS 500 UP TO 1.0GB PER

MONTH

19 23.75%

RS1200 UP TO 4GB PER

MONTH

28 35%

RS 3000 UP TO 10GB PER

MONTH

21 26.25%

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TOTAL 80 100%

Figure 4.1.12

15%

23.75%

35.00%

26.25%

rs 900 unlimited

per month

rs 500 up to

1.0gb per month

rs 1200 up to

4gb per month

rs 3000 up to

10gb per month

INTERPRETATION:


are using Rs 900 unlimited per month and 23.75% of the respondents are using

Rs 500 up to 1.0gb per month and 35% of the respondents use are using Rs

1200 up to 4gb per month and 26.25% of the respondents are using Rs 3000 up

to 10 GB per month. It is concluded that majority of the respondents are using Rs

1200 up to 10 GB per month scheme (35%).

TABLE: 4.1.13

TABLE SHOWING THE RESPONDENTS OPINION TOWARDS BEST

FEATURE IN BSNL

Figure 4.1.13

`


SPEED 19 23.75%PAYMENT 29 36.25%

TARIFF 24 30%

SERVICES 8 10%TOTAL 80 100%

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24%

36.25%

30.00%

10.00%

speed

payment

tariff

services

INTERPRETATION:

From the above table it could be inferred that 23.75% of the respondent

selected speed as the best features and 36.25% of the respondent selected

payment as the best feature and 30%the respondents selected tariff as the best

feature and 10% of the respondents selected service as the best feature. It is

concluded that majority of the respondents selected payment as the best feature

(36.25%).

TABLE: 4.1.14

TABLE SHOWING THE RESPONDENTS OPINION TOWARDS RATE OF

BSNL

ATTRIBUTES NO OF

RESPONDENTS

PERCENTAGE

ECONOMICAL 24 30%EXPENSIVE 41 51.25%LESSER THAN OTHERS 15 18.75%TOTAL 80 100%

Figure 4.1.14

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30%

51.25%

18.75%

economical

expensive

lesser thanothers

INTERPRETATION:

From the above table it could be inferred that 30% of the respondents

select due to economical feature and 51.25% of the respondent select since it is

expensive, 18.75%the respondents select as lesser than others. It is concluded

that majority of the respondents selected to expensive (51.25%).

TABLE: 4.1.15

TABLE SHOWING THE RESPONDENTS TOWARDS THE OPINION OF

SPEED RENDERED BY BSNL

ATTRIBUTES NO OF

RESPONDENTS

PERCENTAGE

STRONGLY SATISFIED 16 20%SATISFIED 26 32.5%NEUTRALLY 6 7.5%DISSATISFIED 10 12.5%

STRONGLY DISSATISFIED 22 27.5%TOTAL 80 100%

Figure 4.1.15

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20%

32.50%

7.50%

12.50%

27.50%

strongly

satisfied

satisfied

neutrally

dissatisfied

strongly

dissatisfied

INTERPRETATION:


strongly satisfied select and 32.5% of the respondents are satisfied and 7.5%the

respondents are neutrally and 27.5% of the respondents are strongly

dissatisfied. It is concluded that majority of the respondents are satisfied (32.5%).

TABLE: 4.1.16

TABLE SHOWING THE RESPONDENTS OPINION ABOUT CONNECTIVITYRENDERED BY BSNL

ATTRIBUTES NO OF

RESPONDENTS

PERCENTAGE

STRONGLY SATISFIED 13 16.25%SATISFIED 24 30%NEUTRALLY 11 13.75%DISSATISFIED 18 22.5%

STRONGLY DISSATISFIED 14 17.5%TOTAL 80 100%

Figure 4.1.16

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16%

30.00%

13.75%

22.50%

17.50%

strongly

satisfied

satisfied

neutrally

dissatisfied

strongly

dissatisfied

INTERPRETATION:


are strongly satisfied about connectivity rendered by BSNL and 30% of the

respondents are satisfied about connectivity rendered by bsnl and 13.75%the

respondents are neutrally about connectivity rendered by bsnl and 17.5% of the

respondents are strongly dissatisfied about connectivity rendered by BSNL. It is

concluded that majority of the respondents are satisfied about connectivity

rendered by BSNL (30%).

TABLE: 4.1.17

TABLE SHOWING THAT THE RESPONDENTS HAVING ANY PLAN TO

CHANGE FROM BSNL

ATTRIBUTES NO OF RESPONDENTS PERCENTAGEYES 0 0NO 80 100%

TOTAL 80 100%

Figure 4.1.17

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0%

100.00%

yes

no

INTERPRETATION:


having plan to change from BSNL and 100% of the respondents are not having a

plan to change from BSNL. It is concluded that majority of the respondents are

not having a plan to change from BSNL (100%).

TABLE: 4.1.18

TABLE SHOWING THE NATURE OF PROBLEM WITH SERVICE PROVIDERS

Figure 4.1.18

`


PROBLEM IN GETTING

THE CONNECTION

15 18.75%

LOW LOADING 17 21.25%SERVICE 33 41.25%

NO PROBLEM 15 18.75%TOTAL 80 100%

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19%

21.25%

41.25%

18.75%

problem in

connection

low loading

service

no problem

INTERPRETATION:


are getting problem with the connectivity and 21.25% of the respondents are

having problem with the low loading and 41.25% of the respondents are having

problem with service and 18.75% of the respondents are having no problem. It is

concluded that majority of the respondents are not having problem in service

(41.25%).

TABLE: 4.1.19


BENEFITS GIVEN BY BSNL SERVICE

ATRIBUTES NO OF RESPONDENTS PERCENTAGEEXCELLENT 11 31.75%GOOD 38 47.5%FAIR 11 13.75%

POOR 10 12.5%VERY POOR 10 12.5%TOTAL 80 100%

Figure 4.1.19

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14%

47.50%

13.75%

12.50%

12.50% excellent

goodfair

poor

very poor

INTERPRETATION:


feel the service provided is excellent and 47.5% of the respondents feel the

service provided is good and 13.75% of the respondents feel the service

provided is fair and 12.5% of the respondents feel the service provided is poor

and 12.5% of the respondents feel the service provided is very poor. It is

concluded that majority of the respondents feel the service provided is good

(47.5%).

TABLE: 4.1.20TABLE SHOWING THE RESPONDENTS OPINION ABOUT GETTING

CONNECTION

ATRIBUTES NO OF RESPONDENTS PERCENTAGE

WITH IN ADAY 14 17.5%WITH IN A WEEK 30 37.5%MORE THAN A WEEK 14 17.5%MORE THAN 15 DAYS 22 27.5%

TOTAL 80 100%

Figure 4.1.20

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18%

37.50%17.50%

27.50%

with in a day

with in a week

more than a

week

more than 15

days

INTERPRETATION:


are getting connection with in a day and 37.5% of the respondents are getting

connection with in a week and 17.5% of the respondents are getting connection

more than a week and 27.5% of the respondents are getting connection more

than a 15 days, it is concluded that majority of the respondents are getting

connection with in a week (37.5%).

TABLE: 4.1.21

TABLE SHOWING THE RESPONDENTS OPINION TOEARDS THE PROBLEM

RECTIFIED IN CONNECIVITY


WITH IN ADAY 17 21.25%MORE THAN 2 DAYS 46 57.5%MORE THAN A WEEK 17 21.25%

TOTAL 80 100%

Figure 4.1.21

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21%

57.50%

21.25% with in aday

more tan 2

days

more than a

week

INTERPRETATION:


feel the problem are rectified with in a day and 57.5% of the respondents feel the

problem are rectified more than 2 days and 21.25% of the respondents feel the

problems are rectified more than a week. It is concluded that majority of the

respondents feel the problem are more than 2 days (57.5%).

TABLE: 4.1.22

TABLE SHOWING THE RESPONDENTS OPINION TOWARDS

RECOMMENDING TO FRIENDS OR RELATIVES


EXCELLENT 7 8.75%GOOD 25 31.25%FAIR 33 41.25%

POOR 9 11.25%VERY POOR 6 7.5%TOTAL 80 100%

Figure 4.1.22

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9%

31.25%

41.25%

11.25%

7.50%excellent

good

fair

poor

very poor

INTERPRETATION:


are recommend to excellent and 31.25% of the respondents are recommend to

good and 41.25% of the respondents are recommend to fair and 11.25% of the

respondents are recommend to poor and 7.5% of the respondents are

recommend to very poor. It is concluded that majority of the respondents are

recommend to fair (41.25%).

TABLE: 4.1.23TABLE SHOWING THE RESPONDENTS OPINION REGARDING ISP IN BSNL


EXCELLENT 18 22.5%GOOD 30 37.5%FAIR 14 17.5%POOR 9 11.25%VERY POOR 9 11.25%TOTAL 80 100%

Figure 4.1.23

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23%

37.50%

17.50%

11.25%

11.25%

excellentgood

fair

poor

very poor

INTERPRETATION:


feel excellent ISP in bsnl and 37.5% of the respondents feel good regarding ISP

in bsnl and 17.5% of the respondents feel fair regarding ISP in BSNL and

11.25% of the respondents feel poor regarding ISP in bsnl and 11.25% of the

respondents feel very poor regarding ISP in BSNL. It is concluded that majority of

the respondents feel good regarding ISP in BSNL (37.5%).

TABLE: 4.1.24

TABLE SHOWING THE RESPONDENTS OPINION ABOUT THE

INFORMATION PROVIDED BY BSNL


STRONGLY SATISFIED 9 11.25%SATISFIED 44 55%NEUTRALLY 13 16.25%DISSATISFIED 9 11.25%STRONGLY DISSATISFIED 5 6.25%TOTAL 80 100%

Figure 4.1.24

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11%

55.00%

16.25%

11.25%

6.25%

stronglysatisfied

satisfied

neutrally

dissatisfied

stronglydissatisfied

INTERPRETATION:

From the above table it could be inferred that 11.25% of the respondentsare strongly satisfied about the information provided by BSNL and 55% of the

respondents are satisfied about the information provided by BSNL and

16.25%the respondents are neutrally about the information provided by BSNL

and 11.25% of the respondents are dissatisfied about the information provided by

BSNL and 6.25% of the respondents are strongly dissatisfied about the

information provided by BSNL. It is concluded that majority of the respondents

are satisfied about the information provided by BSNL (55%).

TABLE: 4.1.25

TABLE SHOWING THE RESPONDENTS OPINION TOWARDS LEVEL OF

SATISFACTION WITH BSNL SERVICE


EXCELLENT 14 17.5%GOOD 36 45%FAIR 19 23.75%POOR 3 3.75%VERY POOR 8 10%

TOTAL 80 100%

Figure 4.1.25

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18%

45.00%

23.75%

3.75%

10.00%

excellent

good

fair

poor

very poor

INTERPRETATION:


feel excellent towards level of satisfaction with BSNL service and 45% of the

respondents feel good towards level of satisfaction with BSNL service and

23.75% of the respondents feel fair towards level of satisfaction with BSNL

service and 3.75% of the respondents feel poor towards level of satisfaction with

BSNL service and 10% of the respondents feel very poor towards level of

satisfaction with BSNL service. It is concluded that majority of the respondents

feel good towards level of satisfaction with BSNL service (45%).

TABLE: 4.1.26

TABLE SHOWING THE RESPONDENTS TOWARDS WITH THE

AVAILABILITY OF SCHEME

ATTRIBUTES NO OF RESPONDENTS PERCENTAGEYES 4 5%NO 76 95%

TOTAL 80 100%

Figure 4.1.26

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5%

95.00%

yes

no

INTERPRETATION:From the above table it could be inferred that 5% of the respondents are

satisfied with the availability of scheme and 95% of the respondents are not

satisfied with the availability of scheme. It is concluded that majority of the

respondents are satisfied with the availability of scheme (95%).

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TABLE: 4.1.27

TABLE SHOWING THE RESPONDENTS OPINION TOWARDS ANY

IMPROVEMENT IN BSNL

ATTRIBUTES NO OF RESPONDENTS PERCENTAGEYES 5 6.5%NO 75 93.75%

TOTAL 80 100%

Figure 4.1.27

6%

93.75%

yes

no

INTERPRETATION:


need improvement in BSNL and 93.75% of the respondents do not need any

improvement in BSNL. It is concluded that majority of the respondents are do not

need any improvement in BSNL (93.75%).

4.2 HYPOTHESIS TESTING

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TABLE:

To know the association between age and time usage of broad band.

Null Hypothesis: There is no significant association between age and time usage

broad band.

Alternate Hypothesis: There is significant association between age and time

usage of broad band.

Chi-Square Tests

Value df

Asymp. Sig. (2-

sided)

Pearson Chi-Square 3.517a 3 .319

Likelihood Ratio 4.516 3 .211

Linear-by-Linear Association .825 1 .364

N of Valid Cases 80

INFERENCE:

The chi square value is greater than the assumed significance level (0.05).

Thus the null hypothesis is rejected. Therefore there is significant association

between the age and time usage of broad band.

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TABLE:

To know the association between occupation and reason for attraction towards

the product.

Null Hypothesis: There is no significant association between occupation and

reason for attraction towards the product.

Alternate Hypothesis: There is significant association between occupation and

reason for attraction towards the product.

Chi-Square Tests

Value df

Asymp. Sig. (2-

sided)



Linear-by-Linear Association 1.346 1 .246

N of Valid Cases 80

INFERENCE:



between the occupation and reason for attraction towards the product.

.

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TABLE:

To know the association between occupation and present usage in ISP.

Null Hypothesis: There is no significant association between occupation and

present usage in ISP.

Alternate Hypothesis: There is significant association between occupation and

present usage in ISP.

Chi-Square Tests

Value df

Asymp. Sig. (2-

sided)



Linear-by-Linear Association .207 1 .649

N of Valid Cases 80

INFERENCE:



between the occupation and present usage in ISP.

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CHAPTER-5

RESULTS AND DISCUSSIONS

5.1 FINDINGS OF THE STUDY

From the study it is found out that 52% of the respondents are female.

From the study it is indicated out that 71.25% of the respondents are

married.

From the study it is found out that 60% of the respondents are students.

From the study it is showing out that 40% of the respondents earned

incomes above Rs.15,000

From the study it is found out that 41.25% of the respondents belong to

the family size with 4 members.

From the study it is found out that 4.25% of the respondents are using ISP

in Airtel Services.

From the study it is indicated that 52.50% of the respondents came to

know about BSNL through friends.

From the study it is found out that 55% use BSNL for the first time.

From the study it is indicated that 41.25% of the respondents are using for

6 -12 months.

From the study it is found out that 37.5% of the respondents are attracted

by economic tariff.

From the study it is showing that 52.5% of the respondents use for

personal purpose.

From the study it is indicate that 35% of 10gb per month scheme.

From the study it is found out that 36.25% of the respondents selected

payment as the best feature.

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From the study it is showing that 51.25% of the respondents selected too

expensive.

From the study it is indicated that 32.5% of the respondents are satisfied

about connectivity rendered by BSNL. From the study it is found out that 100% of the respondents are not having

a plant to change from BSNL.

From the study it is indicate that 41.25% of the respondents are not having

problem in service.

From the study it is found out that 47.5% of the respondents feel the

service provided is good.

From the study it is indicate that 37.5% of the respondents are getting

connection with in a week.

From the study it is found out that 57.5% of the respondents feel the

problem are more than 2 days.

From the study it is indicate out that 41.25% of the respondents are

recommend too fair.

From the study it is found out that 37.5% of the respondents feel good

regarding ISP in BSNL.

From the study it is found out that 55% of the respondents are satisfied

about the information provided by BSNL.

From the study it is Indicate out that 45% of the respondents feel good

towards level of satisfaction with BSNL service.

From the study it is found out that 95% of the respondents are satisfied

with the availability of scheme.

From the study it is found out that 93.75% of the respondents are do not

need any improvement in BSNL.

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5.2 SUGGESTIONS

1. Lot of schemes should be introduced to compete with others

2. The rate has to be reduced in BSNL broadband

3. The connectivity problem should be rectified

4. The speed in BSNL service has to be increased

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5.3 CONCLUSION

The introductions of Broadband services are expected to user in a true era

of convergence and introduce a degree of seamless ness between the work and

home environment that has never been possible before. Broadband services

such as the one proposed by BSNL will enable the local telecom companies to

retain a foothold in the segment which has seen threats from new entrants like

cable TV companies, Power delivering and managing services at the customers

premises, the telecom companies look slated to outstrip these competitors in this

arena as well.

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BIBLIOGRAPHY

Book Referred

C.R. Kothari Research Methodology Methods & Techniques, II Edition,

Wishwa Prakashan Publishers, 1990.

Website

www.bsnl.com

www.google.com
http://www.bsnl.com/http://www.google.com/http://www.bsnl.com/http://www.google.com/

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