Introduction to Systems Thinking
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TJ Gokcen | @tjgokcen
Transcript of Introduction to Systems Thinking
TJ Gokcen | @tjgokcen
• Acquate: helping organizations become Agile, Lean, Customer & Quality Centric through data analysis & software development
• Global Partner of The Deming Institute
• Software Architect
• Manufacturing experience in Paper Industry
• Avid Systems Thinker
• What is Systems Thinking?
• Benefits of Systems Thinking
• Systems Thinking Techniques
• Systems Thinking Examples
• Case Studies
You can't solve the problems created by current pattern of thought using current pattern of thought.
Organization Departments
Ludwig Von Bertalanffy
General System Theory - 1954
How and why requires that we understand what a system is
why analysis can't answer critical questions about systems
The automobile
Answers to “Why” Questions are Explanations
To explain you need to understand
Systems Thinking
a network of interdependent components that work together to try to accomplish a common
aim
An engine is an essential part of a car
A system is defined by the interaction of its
parts and not the actions of its parts taken separately
A system is never the sum of its parts.
Business Schools – Studying The Parts
Systems Thinking Exercise
Poor Performing Components
Simple Causal Loop
More Complicated Causal Loop
Feedback Loop
Successful Company
Successful Company Expansion
Dr. W. Edwards Deming
Production Viewed as a System
