Introduction to Six Sigma Toolkit Welcome. Welcome to the Six Sigma toolkit. Within this toolkit you...
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Transcript of Introduction to Six Sigma Toolkit Welcome. Welcome to the Six Sigma toolkit. Within this toolkit you...
Introduction to Six Sigma Toolkit
Welcome
Welcome
Welcome to the Six Sigma toolkit.
Within this toolkit you will find lots of useful information, that will not only help you to update your knowledge and understanding of Quality Management using a Six Sigma
approach, but also provide you with practical and usable materials for use within your working
environment.
How it worksFollow the “Toolkit Roadmap” to navigate your way
through the documents within the toolkit. This will direct
you through the relevant stages of Six Sigma.
Change Mgmt
The 7 Rs
Service Transition
CAB
ITIL®
Aim of the Toolkit To provide an introduction to Six Sigma
Provide a detailed overview of Six Sigma from an ITSM perspective.
Provide practical and user-friendly documents for you to use within your organization.
Pertinent Definitions
Six Sigma is an approach for quality management and is adoptable for continuous improvement programs.
The definition of Quality is: A degree of excellence (Merriam-Webster). The ability of a product, service, or process to provide the
intended value (ITIL).
The definition of Improvement is: The act of…enhancing value or excellence
(Merriam-Webster)
Why Six Sigma?
Every business is susceptible to “defects”. A defect is a imperfection in a product, service, or process.
Six Sigma is a proven methodology for measuring and reducing the number of defects found in the environment.
The methods used in Six Sigma are not new or unique, but are organized in a way to provide the greatest potential in improving a business.
This Toolkit
This toolkit provides information on Six Sigma and provides guidance that is scalable for:
• Different kinds and sizes of organization.• Focusing on products, services, and processes.• Small and large improvements to environment.• Different levels of budget or funding available to deliver
quality.