Introduction to SEPAM
-
Upload
andreasboon -
Category
Technology
-
view
474 -
download
0
description
Transcript of Introduction to SEPAM
What is Systems Engineering, Policy Analysis, and Management?
A quick look at a few of the concepts and methodsapplied during my studies.
Contents
Organization and Management – The Boston Big Dig
Bachelor Internship – Serious Gaming (R)evolutions in ICT Infrastructures Enterprise Architecture – Crisis Management Multi-Actor Systems – Engineering View Multi-Actors Systems – Actor View
Organization and Management The Big Dig in Boston – Tunnel Collapses Analyze the Organizational Failures of the
Project
Organization and Management – The Big Dig – Network Analysis
Modern Continental
Mass. Office of Inspector General
Mass. Highway Department
Federal Highway Administration
Central Artery / Tunnel Project
Gannett Flemming Inc.
Bechtel / Parsons-Brinckerhoff
Mass. Turnpike Authority
The Massachusetts Authorities and Project Contractors were analyzed based on their problem perceptions, personal goals, resources, and positions of power.
The goal was to discover the points of weakness which had resulted in project accidents, delays and high costs.
Organization and Management – The Big Dig – Actor Network
These weaknesses were determined by looking specifically at the pluriformity, interdependencies, and openness of the actor network.
Private Public
Financial
Design
Execution
Bechtel / Parsons-Brinckerhoff
Modern Continental
Gannett Flemming
Central Artery / Tunnel Project
Federal Highway Admin.
Mass. Highway Dept.
Mass. Turnpike Authority
Pluriformity
Office of Inspector General
B/PB
MC GF
CA/T
FHWA
MHD MTAinformation
agreement
organization
info
Interdependencies
= dependent on
OIG
insp
ectio
n
inspection
Bachelor Internship – Serious Gaming
Decide IT How can the game “Decide IT” be designed to
help organizations learn how to effectively utilize an ICT Architecture?”
Architecture
Working Under
Bachelor Internship – Serious Gaming Knowledge about ICT
Architecture and Serious Gaming was combined into the conceptual design of a game.
Players learn more about the practical implications of working under an Architecture.
Now used as a product of Twynstra Gudde
Scop
e of
Man
ager
Time (yrs)
Quick Wins
Long-term Thinking
Short Term Long Term
Individual Goals
Enterprise Goals
Arch
itectur
e
(R)evolutions in ICT Infrastructures
Learn more about the innovations which occur in ICT infrastructures and develop a model of how these innovations occur.
Use the Grounded Theory Method and wiki collaboration to develop a conceptual model.
This conceptual model was tested with different Telecom and ICT cases.
Performance
Idea
Network value
Market Developments
Government Influence
Technical Innovation
Competition
Risks/Threats
Standards
Social / Cultural Context
External Influences
Analysis
Strategy
ImplementationDeployment
Partner value Customer value
Financial Organization
Technology
Development
Service
Organization Strategy
Marketing Strategy Infrastructure Design
Political Strategy
(R)evolutions in ICT Infrastructures – Game Engines
The evolution of game engines was evaluated based on the conceptual model.
Enterprise Architecture – Crisis Management
Choose an architecture method and apply it to the role of the Fire Department during a crisis.
Large focus on information and system quality, orchestration, and the role of a shared service center.
Archimate was chosen as a tool to develop an architecture of the system.
Enterprise Architecture – Overview Archimate Model
Alarm / Warning Information Management
Leading / Coordinating
Capacity Scaling
Crisis Management
Rescuee
External Roles and Actors
National Emergency
Network
Residents
External Services
Processes and Internal Actors and Roles
Observe Orient Decide ActCrisis
Leadership
COPI ROT R/GBTSafety
Fire Dep
Application Services
Emergency Control Room
Warning/Scouting Service
- GRIP- Functionbook Crisismanagement- Regional Control Plan
Handbooks
Infrastructure
GMS Database
GMS Server
Public Health and Environment
Measurement network
- T/P2000- SDS message
C2000 standard
National Measurement Network for
Radioactivity
C2000 Communicati
on System
GMS service
KPN Telecom
Crisis
WVD Database
WVD Server
RIVM Database
RIVM Server
NMR Database
NMR Server
GIS Database
GIS Server
Geographic Information Service
Business layer
Application layer
Technologylayer
Rescuer
Laptop w/ UMTS
Connection
Information Layer
Orchestrator
SitRap Web ServiceCommunicate and
Inform
Radio / Telephone
Multi-Actor Systems – Engineering ViewElectronic Medical Records
Patient
Receptionist ER Doctor
Specialist
Ambulance
Financial Department
Insurance Company
General Practitioner
Pharmacy
Regional Hospitals
Nurse
patient info
general info
check-in
patient info
resource list
resource listpatient info
patient info
patient info bill
prescription
patient info report
patient info
report
bill
Internal Medical Actors
External Medical Actors
Other
Use a case study to analyze large and complex systems which are controlled by multiple actors.
Case involved the Dutch Electronic Medical Record system.
Different methods were used to explore the system from an engineering perspective. Including object modeling
and business process modeling.
Multi-Actor Systems – Engineering ViewBusiness Process Modeling
patient is very ill
arrives how?
arrives by himself
arrives by referral
arrives by ambulance
Receptionist
notice of arrival
check-in information
hospital database
info available
?
yes
Hospital
Doctor
patient diagnosis
Patient
no
retrieve info
patient treatment
patient healed?
compose report
yes
yes
patient leaves
Specialist
no
lab tests
patient treatment
prescription
Financial Department
gather billing information
send claim
insurance type?
Pharmacy
Regional hospitals
Ambulance
Insurance company
Nurse
General practitioner
Legend
Start
Intermediate
Ending
Multiple Ending
Decision
Activity
Message Flow
Sequence Flow
Association
Actor
Actor
Multi-Actor Systems – Actor ViewCase Study – Room for the River
Explore a complex technical project from a completely non-technical perspective; choices are now the result of negotiation.
The Room for the River project involved a national effort to implement projects which would reduce the risk of flooding.
Our fictive task was to design a decision-making process for this project.
Specific focus given to the NIMBY effect, stimulating progress, and using the threat of hierarchical power.
Multi-Actor Systems – Actor ViewCase Study – Institutional Design Redesign the institution of the American
Federal Reserve. Methods used: the four-layer model of New
Institutional Economics, Property Rights Theory, Principal-Agent Theory, and Transaction Cost Economics.
Overview The examples shown in the previous slides
were just some of the topics within the SEPAM study.
Below is an overview of the general themes.
eBusiness
Supply Chain Management
Business Models
Design Processes
Functional Requirements
Strategic Management
Project Control and
Planning
Contracting Risk Management
Management in Networks
Organization Structures
Multiple Regression
Analysis
Factor Analysis Statistical Research
Structural Equation Modeling
Philosophy of Science
Ethical Aspects of Technology
Collective Reasoning
Optimal Majority
Social Contracts
EconomicsLiberalization
PrivatizationCompetition
Market Regulation
Market Dominance
Mobile Networks
Network Unbundling
Broadband
ICTManaging Innovation
European Law
State Aid
Public Procurement
Public Private
Partnerships
Multi Criteria Decision Analysis
Linear Programming
Web Services
Information Quality
Enterprise Architecture
Social Network Analysis Web 2.0
Process Management
Institutional Analysis
Actor Perspective
Engineering Perspective
Systems Engineering
Strategic Behavior
Game Theory
Ok, so now I know what SEPAM is… Knowing what SEPAM is gives you some insight
into the broad range of multi-disciplinary themes which I have studied.
Based on the skills I have acquired, I am able to deal with complex systems, analysis on multiple levels, and combining technical and organizational aspects together.
If you have any questions or comments about the concepts and projects in this presentation, feel free to contact me via LinkedIn or at [email protected].