Introduction to SAP. -2- Business without ERPCustomers Customer Calls to place order for a Car 1...
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Transcript of Introduction to SAP. -2- Business without ERPCustomers Customer Calls to place order for a Car 1...
-2-
Business without ERP
CustomersCustomers
Customer Calls to
place order for a Car
1Sales
office/Inventory contacts PP
3
Sales office contacts Inventory
2
Production Production PlanningPlanning
InventoryInventory
3
4
PP contacts Purchasing for
raw material
PurchasingPurchasing
SalesSales
-4-
Business without ERP (Contd..)
PurchasingPurchasing
CustomersCustomers
VendorsVendors
Shop floorShop floor
Production Production PlanningPlanning
InventoryInventory
FinanceFinance
Where is my car
Whom to contact for status?
What is this confusion
What is Cost and profit
What to manufacture??
SalesSales
-5-
Lets Deliver the end product to customer..
SalesSales
Dear Sir,Your Order…
I did not order for a TRUCK!!!!
-6-
Business without ERP (Contd..)
I AM NOT TAKING DELIVERY AND WILL
NEVER DEAL WITH YOU!
SalesSales
We are SORRY Sir
-7-
Overall Picture
ProductionPlanning
PurchasingPurchasing
CustomersCustomers
VendorsVendors
InventoryInventory
A/RA/R A/PA/P
Shop Floor Shop Floor ExecutionExecution
General General LedgerLedger
SalesSales
-8-
Why Enterprise Architecture
• Why Enterprise Architecture ?
– Numerous disparate information systems
– Integrating the data becomes costly
• Time
• Money
• Resources
– Inconsistencies and duplication of data
– Lack of timely information
– Required: Central enterprise definitions
– Required: Centrally controlled business change
-9-
Enterprise Structure – Integrating Business
PP
GL
Plants
Shop Floor
Sales
HRFA
AP
AR
Purchasing
Partner Systems
Payroll
TreasuryMarketing
Mfg.
-11-
Enterprise Architecture - Benefits
• Eliminates the duplication, discontinuity and redundancy in data
• Increases the return on investment made on IT implementations
• Delivers quality information designed for the Enterprise as a whole
• Faster and cheaper
• Delivers quality information to produce a quality enterprise
• Satisfying Partners/Customers
• Reducing required manpower
E R P
-13-
Quiz Time
• What is the full form of SAP?
Systems Applications and Products in Data Processing
• When was SAP founded?Founded in 1972 by Wellenreuther, Hopp, Hector, Plattner and Tschira
– Renamed in 1977– Before 1977 : Systems Analysis and Program Development (German :
Systemanalyse und Programmentwicklung)
-14-
History of SAP
• Systems Applications and Products in Data Processing– German : Systeme, Anwendungen, Produkte in der Datenverarbeitung
• Founded in 1972 by Wellenreuther, Hopp, Hector, Plattner and Tschira– Renamed in 1977– Before 1977 : Systems Analysis and Program Development (German :
Systemanalyse und Programmentwicklung)
• SAP is both the name of the Company as well as their ERP Product
• SAP system comprises of a number of fully integrated modules, which covers virtually every aspect of the business
• Three systems developed : R/1, R/2, R/3
-15-
Steps to Strategic ERP
Enterprise Resource Planning is evolved through these stages …
TotalCompany
Value
Evolution of ERP
Create Create Strategic Strategic
Value Value
Efficiency and Efficiency and ControlControl
AutomationAutomation
80’s R/280’s R/2 90’s R/390’s R/3 Today mySAP ERP
Inter-EnterpriseCo-operation
Inter-EnterpriseCo-operation
Enterprise ResourcePlanning
Enterprise ResourcePlanning
CollaborativeBusiness
CollaborativeBusiness
-18-
Quiz Time
• SAP R/3 client server architecture evolved in year___________.
• Which is the latest SAP product?– mySAP ERP– mySAP Business Suite– mySAP.com with one step business
-19-
Quiz Time
• SAP R/3 client server architecture evolved in year 1992
• Which is the latest SAP product?– mySAP ERP– mySAP Business Suite– mySAP.com with one step business
-21-
3 Tier Client / Server Architecture
• The SAP R/3 architecture is based on a 3-tier client/server
principle
– Presentation Server
– Application Server
– Database Server
• Dedicated Servers are linked by Communication Networks
• Perform tasks without sacrificing data integration and processes
within the system, as a whole
-23-
Overview of Presentation & Database Servers
• The Presentation Server– GUI only– At workstation– Very light– Sends requests to application server– Obtains screens from application server and displays
• The Database Server– Interface between application server and RDBMS– Also holds the vendor specific DB driver
-24-
SAP R/3 Conceptual Areas
SAP Conceptual Areas
Application Area(Initiate and execute
SAP transactions)
(Functional)
Basis Area(The technical
administration of the system)
(Authorizations/Ids/etc)
Development Area(1. A developer’s
workbench2. Create & Test
ABAP/4 programs)
(Technical)
-25-
Systems in R3
DevelopmentSystem(DC)
Quality System(QC)
ProductionSystem
(IC)
Client 110
100 etc..
Transport Request
-26-
Clients in R/3
• The Logon Client– 3 digit number ( 000 to 999)– Helps maintain independent sets of data within the same R/3 system
• Client mechanism and handling
R/3 Technology Environment
DB2 forDB2 forOS/390OS/390
ADABAS DADABAS DDB2 for AIXDB2 for AIX
INFORMIX-OnLineINFORMIX-OnLineORACLEORACLE
Windows 3.1, Windows 95, Windows NT,Windows 3.1, Windows 95, Windows NT,OSF/Motif *, OS/2 Presentation Manager (PM),OSF/Motif *, OS/2 Presentation Manager (PM),
Macintosh *, JavaMacintosh *, Java
ADABAS DADABAS DMS SQL ServerMS SQL Server
INFORMIX-OnLine INFORMIX-OnLineORACLEORACLE
ABAP/4, C, C++, HTML, JavaABAP/4, C, C++, HTML, Java
DB2 for DB2 for OS/400OS/400
OS/390OS/390AIXAIX
Digital UNIXDigital UNIXHP-UXHP-UX
ReliantReliantUNIX (SINIX)UNIX (SINIX)
SOLARISSOLARISWindows NTWindows NT OS/400OS/400
HardwareHardware Bull/ZenithBull/ZenithCompaqCompaqData GeneralData General......
NCRNCRSequentSequentSNISNI
DigitalDigitalHP (Intel)HP (Intel)IBM (Intel)IBM (Intel)
BullBullDigitalDigitalHPHP
IBMIBMSNISNISUNSUN
UNIX SystemsUNIX Systems
IBMIBMAS/400AS/400
OperatingOperatingsystemssystems
DialogDialogSAPGUISAPGUI
LanguagesLanguages
DatabasesDatabases
IBMIBMS/390S/390
-29-
Platforms and Databases supported by R/3
Operating Systems Supported Hardware Supported Front ends Supported Databases
AIX SINIX IBM SNI SUN Win 3.1/ 95 / NT DB2 for AIX
SOLARIS HP-UX Digital HP OSF / Motif Informix – Online
Digital Unix Bull OS/2
Macintosh
Oracle 7.1
ADABAS D
Windows NT AT&T Compaq
Bull / Zenith
HP (Intel) SNI
IBM (Intel)
Digital (Intel)
Data-General
Win 3.1 / 95 / NT
OSF / Motif
OS/2
Macintosh
Oracle 7.1
SQL Server 6.0
ADABAS D
OS/400 AS/400 Win 95 OS/2 DB2/400
-31-
Quiz Time
Match the following
Presentation Server Windows
Application Server Basis
3 Digit number Quality System
Client Testing/ UAT GUI
Unix Systems Oracle
Authorizations Client
Business Administration
-32-
Quiz Time
Match the following
Presentation Server GUI
Application Server Business Administration
3 Digit number Client
Client Testing/ UAT Quality System (QC)
Unix Systems Windows
Authorizations Basis
-34-
SAP Modules
SAP R/3SAP R/3
FIFI
WFWF
PSPS
PMPM
WMWM
PPPP
MMMM
SDSD
HRHR
AMAM
COCO
QMQM
PP – Production Planning
WM – Warehouse Management
PM – Plant Maintenance
AM – Asset Management
PS – Project System
MM – Materials Management
SD – Sales and Distribution
QM – Quality Management
WF – Workflow
HR – Human Resources
CO – Controlling
FI – Financial Accounting
-35-
• Financial accounting (FI)
• Controlling (CO)
• Asset management (AM)
• Materials management (MM)
• Sales and Distribution (SD)
• Production Planning (PP)
• Quality management (QM)
• Plant maintenance (PM) & Customer Service (CS)
• Project system (PS)
• Human resources (HR)
• Workflow (WF)
SAP R/3 Application Modules
-36-
MMMaterial Procurement
Inventory ManagementBatch ManagementGoods inspection
Invoice Verification
PPBOM/Work Center/Routing
MRPCapacity Evaluations
Production OrdersQM in production
SDInquiry processing
Sales Order ProcessingDelivery Processing
Billing
FIGeneral Ledger
Accounts PayableAccounts receivableCash management
COCost Center Accounting
Product CostingOrder Contribution Analysis
Module Functionalities
-37-
Quiz Time
Match the following
Financial Accounting Inventory Management
Controlling Shop Floor Control
Materials Management Financial Reporting
Sales & Distribution Profit center Accounting
Production Planning Billing
Project System Activity monitoring
Asset Management
-38-
Quiz Time
Match the following
Financial Accounting Asset Management
& Financial Reporting
Controlling Profit center Accounting
Materials Management Inventory Management
Sales & Distribution Billing
Production Planning Shop Floor Control
Project System Activity monitoring
-39-
• External reporting of • General ledger
• Accounts receivable/payable
• Sub-ledger accounts
with a user-defined Chart of Accounts
• Key elements• General ledger
• Accounts payable
• Accounts receivable
• Asset Management
• Special Purpose Ledger (FI-SL)
• Legal consolidation
• Accounting Information System
Module FI – Financial Accounting
-40-
ConsolidationConsolidation
Extended General LedgerExtended General Ledger
PayablesPayablesReceivablesReceivables
BankBankaccountsaccounts
General LedgerGeneral Ledger
Cash managementCash managementand forecastand forecast
Foreign exchangeForeign exchangemanagementmanagement
ManagementManagementof securetiesof securetiesand loansand loans
Finance informationFinance informationsystemsystem
BankBank
InvoiceInvoiceverificationverification
AccountsAccountspayablepayable
CreditCreditmanagementmanagement
AccountsAccountsreceivablereceivable
Financial Accounting
-41-
• Represents the flow of cost and revenue
• Instrument for organizational decisions
• Key elements of the CO application module include :
• Cost center accounting
• Product cost Planning
• Product Costing
• Profitability analysis
• Profit center accounting
• Activity based costing
• Enterprise controlling
Module CO – Controlling
-42-
• Optimize tasks/activities in • Sales
• Delivery
• Billing
• Key elements of the SD application module include :• Pre-sales support
• Inquiry processing
• Quotation processing
• Sales order processing
• Delivery processing
• Warehouse management
• Billing
• Credit Management
• Sales Information system
Module SD – Sales and Distribution
-43-
Sales and Distribution ProcessingM
A T
E R
I A L
S M
A N
A G
E M
E N
T
F I N A N C I A L A C C O U N T I N G
Salesactivity
S A
L E
S
I N
F O
R M
A T
I O
N
S Y
S T
E M
Sales Support
Sales
Shipping
Billing
Subsequentdelivery free
of charge
Inquiry
Quotation Contract
Delivery free ofcharge
Salesorder Returns Scheduling
agreementUSD
Delivery
InvoiceDebit memo Credit memo
-44-
• Supports
• Procurement
• Inventory
• Key elements
• Materials procurement (purchasing)
• Inventory management
• Invoice verification
• Material valuation
• Vendor evaluation
• External Services management
• Purchasing Information System (PurchIS)
• Inventory Controlling Information system
Module MM – Materials Management
-45-
Materials Management
Service /spare parts
Material Special stockBatch
Vendor/one-timecustomer
Purchasinginfo record
Servicespecifications
Workflow
Optical archive
TextsMailCommunication
Classification
Documents
Conditions
BASIC DATABASIC DATA
Pu
rch
asin
g i
nfo
rmat
ion
sys
tem
Ven
do
r ev
alu
atio
n
Purchase requisitionPURCHASINGPURCHASING
MRP Direct requisition Release procedures
RFQ/Quotation Material/service Price comparisons Price comparison list
Purchasing Purchase orders Outline agreements Scheduling agreements
Goods receipt/issue Transfer posting Quantities and values Physical inventory Storage bins
Check and post Price update
INVENTORY MANAGEMENTINVENTORY MANAGEMENT
INVOICE VERIFICATIONINVOICE VERIFICATION
SDSD
PPPP
PMPM
QMQM
FIFI
AMAM
COCO
PSPS
Third-partyorder
Requirements
Inspection lot
Fixed assets
Cost center /Budget
Project
G/L accountsCash managementand forecast
Service/ Spare Parts
-46-
• To plan and control the manufacturing activities
• Key elements • Bill of Material (BOM)
• Routings
• Work Centers
• Sales and Operations planning (SOP)
• Master Production Scheduling (MPS) – Capacity Planning
• Materials Requirement Planning (MRP)
• Shop Floor Control (SFC)
• Production orders
• Product costing, activity-based costing
• Work in process
• Kanban
• Production planning for process industries (PP-PI)
• Repetitive Manufacturing
Module PP – Production Planning
-47-
FIFI COCO HRHRCostCostaccountingaccounting
FinancialFinancialaccountingaccounting
HumanHumanresourcesresources
ProjectProjectNetworksNetworks
MaintenanceMaintenanceRepairsRepairsPlant Plant maintenancemaintenance
Inbound Raw Inbound Raw MaterialMaterial
Finished GoodsFinished Goods
Sales and Operations Sales and Operations PlanningPlanningDemand management / Demand management / MPSMPSMaterial requirements Material requirements planningplanning
Detailed Schedeling and Detailed Schedeling and PlanningPlanningCapacity planningCapacity planningShop floor controlShop floor controlCostingCostingInformation systemInformation system
PurchasingPurchasingWarehouseWarehouseInvoice Invoice verificationverification
SalesSalesShippingShippingBillingBilling
CustomersCustomers
VendorsVendors
SDSDPPPP
SDSDSDSD
SDSDMMMM SDSDQMQM
SDSDPMPM
SDSDPSPS
Production Planning
-48-
• Supports
• Quality planning
• Inspection
• Control for manufacturing
• Costing
• Procurement
• Key elements
• Quality planning
• Quality during procurement, production, distribution
• Quality Management Information - Quality inspection
• Information System (QMIS))
Module QM – Quality Management
-49-
• PS – Project Systems• Support planning, control, & monitoring of long term highly complex projects
with defined goals
• Key elements • Project WBS – Plan
• Budget & Monitor
• Network Management
• Activity monitoring, Material Planning, Milestones, Capacities Scheduling
• Project Management Information System
• HR – Human Resource• Key elements
• Recruitment
• Payroll & Time management
• Travel Expense accounting & Benefits
• Workforce planning & Training administration
• Organization management
Module PS – Project System & HR – Human Resource
-51-
Quiz Time
• Is Industry solutions an SAP module like FI/CO/MM etc?
• True/False
– PP Supports procurement and Inventory
– FI Handles project budgeting and monitoring
– WF management is a support tool for all modules
-52-
Quiz Time
• Is SAP - Industry solutions a module like FI/CO/MM etc?
NO
• True/False
– PP Supports procurement and Inventory
(False – MM Supports these functions)
– FI Handles project budgeting and monitoring
(False – PS handles these functions)
– WF management is a support tool for all modules
(True)
-53-
• Combines SAP R/3 application modules to additional industry-
specific functionality
• Result of the research by industry Centers expertise (ICOE)
IS – Industry Solutions
-54-
mySAP Industry Solutions (Some Examples)
• SAP for Aerospace & Defense
• SAP for Media
• SAP for Automotive
• SAP for Mill Products
• SAP for Banking
• SAP for Mining
• SAP for Chemicals
• SAP for Oil & Gas
• SAP for Consumer Products
• SAP for Pharmaceuticals
• SAP for Engineering, Construction & Operations
• SAP for Professional Services
• SAP for Healthcare
• SAP for Public Sector
• SAP for High Tech
• SAP for Retail
• SAP for Higher Education & Research
• SAP for Service Providers
• SAP for Industrial Machinery & Components
• SAP for Telecommunications
• SAP for Insurance
• SAP for Utilities
-56-
Evolution of SAP products
R/3
R/3Enterprise
SAP NetWeaver
mySAP ERP
SolutionsmySAP CRMmySAP SCMmySAP HR
mySAP PLM………..
mySAPBusiness
Suite
Web AS
•Easing Upgrade Plans & Providing Transition Options
•Bringing benefits of SAP Netweaver into installed base
•New Customers have more entry options & receive world –class ERP
-59-
Operations
Corporate Services
mySAP HR
mySAP Financials
Adaptive Business Solutions SAP R/3
mySAP SCMmySAP PLM
mySAP SRMmySAP CRM
mySAP Solutions
-60-
mySAP PLM mySAP SCM
mySAP mySAP SRM CRM
Operations
Corporate Services
mySAP HR
mySAP Financials
Application Platform ( Web As)
People Integration (Portal)
Information Integration( BI,MDM)
Process Integration (XI)
SAP NetWeaver
my SAP Business Suite
-65-
Where does a CRM solution fit?
WhoWho Sales ServiceMarketing Executives
What Service
TransactFulfill
Engage
Which wayWhich way Internet Mobile Telephony
HowHow Operational CollaborativeAnalytical
Workplace
Use a CRM Solution to complete the Cycle
-66-
CRM Component Landscape
OLTPR/3 System
BW
APO
Mobile Clients
Internet
mySAP.com Portal Users
As one big logical box
CRM System
TelephoneCallers
-67-
CRM Internet Sales
B2C Scenario Consumer
BBP Scenario Business Partner
B2R Scenario Reseller
Internet-selling
Enterprise
-68-
Service module within CRM
• Service Planning
• Proactively engage customers with the correct resources at the most
beneficial times
• Customer Care
• Provide customer with 24/7 accessibility from all communication channels
with precise and consistent informationon
• Installed Base Management
• Maintain an accurate, up-to-date record of a customer’s products and
installations to facilitate service and anticipate customer requirements
-69-
Mobile Sales module within CRM
• Suite of tools tailored to the needs of the
offline mobile sales force– Provides an integrated view of customers, prospects, products,
services, competitors, activities, opportunities, quotations,
orders, etc.
– Heavy cross-referencing for easy navigation
• Facilitates the sales process by– Effectively managing customers and prospects
– Providing appropriate customer, product and competitive information
– Determining product and pricing configurations
– Managing sales projects across sales teams
– Generating presentation and proposals
-70-
Quiz Time
• What is the latest version of mySAP CRM
• Name the three service modules with in CRM
-71-
Quiz Time
• What is the latest version of mySAP CRM
(Version 5.0)
• Name three service modules with in CRM– Service Planning– Customer care– Installed base management
-74-
Key Components of mySAP SRM
mySAP SRM – eProcurement mySAP SCE
Supplier Collaboration Engine
• Enterprise Buyer Prof 3.5
• Business Inf. W’house 3.0B
• Requisite Bugs Eye 3.5
• Requisite eMerge 3.5
• Enterprise Portal 5.0
• Supplier self services 1.0
• Bidding Engine 3.5
• User Management 3.0
Exchange Infrastructure Content Integrator
-75-
Key Components of mySAP SRM
• Strategic Sourcing
•Sourcing analytics: Helps provide analytics based on supplier location, line of business
•Supplier evaluation: Helps you evaluate the supplier base within the organization systems and external market places to identify and select supplier to ensure reliable & uninterrupted supply
•Request for quotation and auctions: Provides electronic auctioning and bidding tools to compress sourcing cycle times
•Contract management: Helps create and manage value and quantity contracts
• Operational Procurement
•Self-service procurement: Enables decentralizing procurement process within organization, without diluting the control
•Plan-driven procurement: Enables automatic purchase order generation for stock materials across the integrated supply chain
•Services procurement: Enables service procurement process to be managed online
-76-
Key Components of mySAP SRM….Contd.
• Supplier Enablement
•Supplier portal: Provides portal features for suppliers to manage their product data
and orders
•Supplier connectivity: Provides capability to connect multiple suppliers through XM_-
based document exchange
• Content Management
•Content consolidation: Provides capability to consolidate product and vendor
information
•Catalog content management: Provides capability to manage OCI compatible catalog
with tools for data import, data edit and a search engine
-78-
Quiz Time
• Name any one key component of mySAP SRM Solution map
– Following are the three key components of mySAP SRM
• Strategic Purchasing & Sourcing
• Operational Procurement
• Supplier Collaboration
-81-
mySAP SCM
SAP APO (Advanced Planning and Optimizing)Flexible and Adaptive Planning, Integration with CRM, SRM and PLM
SAP ICH (inventory Collaboration Hub)
Collaboration with Suppliers
SAP EM (Event Management)Monitor, alert and resolve exceptions
-82-
Core Interface
Typical SAP SCM Solution-scape
SAP R/3
Dominant source of Master Data in SAP SCM, destination of transaction data like planning outputs or
Availability Checks for Execution systems
Planning system where selective
Master data maintained and
sourced from R/3
SAP SCM
Planning Outputs include Forecasts,
SNP or PPDS Planned Orders, Stock Transfers and
Production Orders
Module includea Demand Planning,
SNP & Deployment, PPDS, GATP, TPVS
and TLB
Transaction Data
Master Data
Legacy Systems
BAPI
SAP CRM, SAP SRM
and SAP PLM
Core interface
-83-
One-on-One comparison
i2 Technologies (Tradematrix SCM)
SAP SCM ORACLE APS Manugistics (Networks SCM)
Forecasting Demand Planner/Demand Management
Demand Planner Oracle Demand Planner
Demand Management
ATP and Fulfillment Demand Fulfillment SAP GATP (Global ATP)
Oracle GOP (Global Order Promising)
Fulfillment Management
Material and Resource planning
Supply Chain Planning
SAP SNP (Supply Network Planning)
Oracle ASCP (Advanced SCP)
Master Planning
Manufacturing Planning
Factory Planning PP/DS (Production Planning and Detailed Scheduling)
Oracle Manufacturing Scheduling
Manufacturing Planning and Scheduling
Transportation TMS (Transportation Management Solutions)
TP/VS (Transportation Planning/Vehicle Scheduling)
Oracle Transportation
Logistics Management Solutions
-90-
Document Mgmt
E-sales
E-procurement
PLM
Technical systems
Trading
Call Center
ERP
Market Analysis
SCM
Business DriversExtended Value Network
Increased Market Dynamics
Integration costs are highLong integration projects
IT environments become increasingly rigid
Lots of heterogeneous systems
Pressure on IT increasesMust leverage existing investments
Must support new business processes quicker
Must reduce total cost of ownership (TCO)
Integration is the Key Challenge
-91-
Document MgmtMarket Analysis
SCM
E-sales
E-procurement
PLM
Technical systems
Trading
Call Center
ERP
Reduce Complexity
• Minimize the number of connections through hubs
•Use only one platform to integrate all people, information, and systems
Reduce Cost Integration
•Deliver .NET and J2EE interoperability
•Deliver adaptors for ISV products
•Deliver products, not projects
Increase company performance
•Increase ease of use, scalability and adaptability
•Increase business process flexibility by using an Enterprise Services Architecture
How to Address the Integration Challenge
-92-
The fundamental Web services standards are supported by the Web Application Server (Web AS), which is the basis for all other NetWeaver components
-93-
Unifies and aligns people, information and business processesIntegrates across technologies and organizational boundaries
A safe choice with full .NET and J2EE interoperability
The Business foundation for SAP and partners Powers business-ready solutions that reduce custom integration
It’s Enterprise Services Architecture increases business process flexibility
SAP NetWeaver The integration and application platform for lower TCO
-94-
SAP NetWeaver
People Integration
Application Platform
Process Integration
Information Integration
Multi-channel Access
Portal Collaboration
Master Data Management
Bus. Intelligence Knowledge Mgmt
Integration Broker
Business ProcessManagement
Multi-channel Access
J2EE ABAP
Co
mp
osi
te A
pp
lica
tio
n F
ram
ewo
rk
Life
cycle
Man
age
men
t
SAP Mobile Infrastructure
Tight coupling and alignment with SAP business solutions
SAP Enterprise Portal
Business packages
Collaboration
SAP Business information Warehouse
Business content
Tight integration to Sap
Open architecture (Crystal, Accential )
Master Data Management
Coming in 2003
SAP Exchange Infrastructure
Proxy generation and mapping tools
Integration directory
SAP’s ability to execute
SAP Web Application Server
Proven, scalable, comprehensive toolsets
Leverage existing infrastructure/skillets
SAP NetWeaver in Detail (SAP Internal View) Product components and killer features