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Introduction to Rimini Street Independent Support

Oracle & SAP Support Services

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Strategy, Service, & Value Drive Change

Platforms Supported

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Over 1,900 Global Clients Have Switched to Rimini Street

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Rimini Street Support Comparison

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MAINTENANCE€500K

FORCED UPGRADE€200K

CUSTOMIZATION SUPPORT€150K

SELF SUPPORT€150K

€250K

UpgradeFlexibility

Custom CodeIncluded

TailoredSupport

€ 1,000KVENDOR

€ 250KRIMINI STREETCLO UD SO CI AL M O BILE BI G DATA AI I O T

IMPACT OF CHANGE

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The Most Comprehensive, Premium Support Available• Support Case Management• Customization Support• Upgrade Support• Performance Support

• Functional Roadmaps• Release Roadmaps• Technology Roadmaps• Extensibility & Innovation

• Onboarding/Archiving• Escalation Management• Business Reviews• Client Satisfaction & Success

• Tailored tax & regulatory updates • Three-way verification process• Capability for ~ 200 countries• Dedicated team of legal,

accounting, finance, payroll experts

• Holistic Security Modeling• Security Advisory & Assessments• Vulnerability Intelligence• Best-In-Class Tailored Recommendations

• Case History Analysis• Proactive Monitoring• System Health Checks• Audit Advisory & Assistance

• Interoperability & Interfaces• Technology Infrastructure• Platform Certifications• Proofs of Concept

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Supported Products

Product Lines: ALL Releases: 5.x, 6.0x, 6.3x, 7.0x, 7.5x, 7.7x, 7.8x and 8.x

Product Lines: HCM, FIN, CRM, EPM, SRM, SCM, Public Sector and Campus SolutionsReleases: 7.x, 8.x and 9.x

Product Lines: ALL Releases: MS SQL Server 2008 and later

Product Lines: ALL Releases: 8.0 and later

Product Lines: SAP Adaptive Server Enterprise (ASE), SAP IQ, SAP SQL Anywhere, SAP Advantage Database ServerReleases: ALL

Product Lines: BusinessObjects Enterprise, Advanced Analysis, Interactive Analysis (Web Intelligence), Explorer, Dashboard Design (Xcelsius) and Crystal ReportsReleases: BusinessObjects 6 and later releases

Product Lines: ALL Releases: SAP ECC 6.0 and earlier, BW 3.5, SAP Business Suite – including BI7, SCM, CRM, EWM, PLM and GTS

Oracle Hyperion Planning, Oracle Essbase, Oracle Hyperion Financial Management, Oracle Hyperion Financial Close Management, Oracle Hyperion Strategic Finance, and Oracle Financial Management Analytics

Product Lines: Merchandising Operations Management, Merchandising Planning and Optimization, and Supply Chain Planning and Execution Releases: 10.x and later releases

Product Lines: ALL Releases: ALL

Product Lines: ALL Releases: 9, 10, 11

Product Lines: Majority of the Oracle Fusion Middleware ProductsReleases: Certified in conjunction with supported applications

Product Lines: ALL Releases: Certified in conjunction with supported applications

Product Lines: ALL Releases: 10.7 and later

Product Lines: HCM, Financials, Distribution and ManufacturingReleases: ALL

Sybase

Product Lines: HANA Database and related componentsReleases: ALL

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Insert Bertrand’s part – if we are still doing it

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