Introduction to Public Relations-Politics and Government
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Transcript of Introduction to Public Relations-Politics and Government
Public RelationsPublic RelationsStrategies and TacticsStrategies and Tactics
Eighth EditionEighth Edition ____________________________________________________________________________________________
Dennis L. WilcoxDennis L. WilcoxGlen T. CameronGlen T. Cameron
© 2006 Pearson / Allyn and Bacon© 2006 Pearson / Allyn and BaconNew YorkNew York
Chapter 18Chapter 18
Politics and Politics and GovernmentGovernment
TopicsTopics
Government RelationsGovernment Relations LobbyingLobbying Election CampaignsElection Campaigns Public Affairs in Public Affairs in
GovernmentGovernment
Government RelationsGovernment RelationsCorporate Public AffairsCorporate Public Affairs
Specialized component of corporate communicationsSpecialized component of corporate communications
Practitioners referred to as Practitioners referred to as public affairs specialistspublic affairs specialists
The ReasonThe Reason
The actions of government at the local, state and The actions of government at the local, state and federal level have a major impact on how a business federal level have a major impact on how a business operates.operates.
Government RelationsGovernment RelationsCorporate Public AffairsCorporate Public Affairs
The JobThe Job
• To gather informationTo gather information
• To disseminate management’s viewsTo disseminate management’s views
• To cooperate with government on projects ofTo cooperate with government on projects ofmutual benefitmutual benefit
• To motivate employees to participate in theTo motivate employees to participate in thepolitical processpolitical process
Government RelationsGovernment RelationsCorporate Public AffairsCorporate Public Affairs
Gathering InformationGathering Information
Monitor the activities of legislative and regulatory Monitor the activities of legislative and regulatory bodiesbodies..
Why?Why?• To keep track of issues coming up for debate To keep track of issues coming up for debate and and possible votepossible vote• To plan aheadTo plan ahead• To adjust policies To adjust policies • To provide information that may influence theTo provide information that may influence the
nature of government decision makingnature of government decision making
Government RelationsGovernment RelationsCorporate Public AffairsCorporate Public Affairs
Gathering InformationGathering Information
Monitor the activities of legislative and regulatory Monitor the activities of legislative and regulatory bodiesbodies..
How?How?• Trade associations that represent particularTrade associations that represent particular
industriesindustries• Frequent trips to Washington D.C. and/or stateFrequent trips to Washington D.C. and/or state
capitalscapitals• Company offices located in Washington D.C.Company offices located in Washington D.C.
and/or state capitals and/or state capitals
Government RelationsGovernment RelationsCorporate Public AffairsCorporate Public Affairs
Disseminating management’s viewsDisseminating management’s views
How?How?
• Informal office visits to a government officialInformal office visits to a government official
• Testimony at a public hearingTestimony at a public hearing
• Giving speeches and/or writing speechesGiving speeches and/or writing speeches
• Writing letters and op-head articles, preparingWriting letters and op-head articles, preparingposition papersposition papers
• Producing newsletters and placing advocacy Producing newsletters and placing advocacy adsads
On The On The JobJob insightsinsights
Skills Needed for Work in Public AffairsSkills Needed for Work in Public Affairs Know how public relations and public Know how public relations and public affairsaffairs
supports the business goalssupports the business goals
Be able to distinguish which opponents Be able to distinguish which opponents
are credibleare credible
Be able to integrate all communications Be able to integrate all communications
functionsfunctions
On The On The JobJob insightsinsights
Skills Needed for Work in Public AffairsSkills Needed for Work in Public Affairs Understand how to control key Understand how to control key
messagesmessages
Be able to influence without being too Be able to influence without being too
partisanpartisan
Be able to synthesize, filter and Be able to synthesize, filter and
validate informationvalidate information
On The On The JobJob insightsinsights
Skills Needed for Work in Public AffairsSkills Needed for Work in Public Affairs Be Web-savvy and understand information Be Web-savvy and understand information
technologytechnology
Have a global perspectiveHave a global perspective
Be able to sustain strong personal Be able to sustain strong personal
relationshipsrelationships
LobbyingLobbying
The use of persuasion tactics to attempt to influence The use of persuasion tactics to attempt to influence legislation or government decisionslegislation or government decisions
A lobbyist directs his or her energies to the defeat, A lobbyist directs his or her energies to the defeat, passage, or amendment of proposed legislation and passage, or amendment of proposed legislation and regulatory agency policiesregulatory agency policies
LobbyingLobbying
The Nature of LobbyingThe Nature of Lobbying
Businesses and a variety of special interests Businesses and a variety of special interests engage in lobbyingengage in lobbying
Competing lobbying efforts often cancel each other Competing lobbying efforts often cancel each other outout
Competing lobbying efforts help legislators make Competing lobbying efforts help legislators make informed legislative decisionsinformed legislative decisions
LobbyingLobbying
The Nature of LobbyingThe Nature of Lobbying
The top five lobbying groups are:The top five lobbying groups are:
AARP (American Association of Retired AARP (American Association of Retired Persons)Persons)
The American Israel Public Affairs The American Israel Public Affairs CommitteeCommittee
The National Federation of Independent The National Federation of Independent BusinessBusiness
The NRA (National Rifle Association)The NRA (National Rifle Association) The AFL-CIOThe AFL-CIO
On The On The JobJob insightsinsights
Lobbyists Get into Food FightLobbyists Get into Food Fight The U.S. government’s food pyramid is The U.S. government’s food pyramid is the subject of the subject of much lobbyingmuch lobbying
The food pyramid tells the general public The food pyramid tells the general public whatwhat
foods should be in a healthy dietfoods should be in a healthy diet
Changes in the food pyramid can swing Changes in the food pyramid can swing food food
companies’ sales by millions of dollarscompanies’ sales by millions of dollars
On The On The JobJob insightsinsights
Lobbyists Get into Food FightLobbyists Get into Food Fight Low-carbohydrate diets have Low-carbohydrate diets have impacted the food impacted the food industryindustry
The U.S. Potato Board is lobbying to The U.S. Potato Board is lobbying to stay in the food stay in the food pyramidpyramid
The baked-goods industry is also The baked-goods industry is also defending itself defending itself against the emphasis on against the emphasis on whole-grain productswhole-grain products
Meanwhile, the National Dairy Council Meanwhile, the National Dairy Council is lobbying is lobbying to increase the recommended to increase the recommended servings of dairy servings of dairy productsproducts
LobbyingLobbying
The Problem of Influence PeddlingThe Problem of Influence Peddling
What is it?What is it?
The lobbying efforts of former legislators and The lobbying efforts of former legislators and Government officials who capitalize on their Government officials who capitalize on their connections and charge large fees.connections and charge large fees.
““It’s not what you know, but who you know.”It’s not what you know, but who you know.”
LobbyingLobbying
The Problem of Influence PeddlingThe Problem of Influence Peddling
The Ethics in GovernmentThe Ethics in Government Act forbids Act forbids government officials from actively lobbying their government officials from actively lobbying their former agencies for one year after leaving office.former agencies for one year after leaving office.
Members of Congress can become lobbyists Members of Congress can become lobbyists immediatelyimmediately
Deep public suspicion exists that results from Deep public suspicion exists that results from conflicts of interest inherent in influence peddlingconflicts of interest inherent in influence peddling
On The On The JobJob insightsinsights
Advocates Outgunned in Lobbying ShowdownAdvocates Outgunned in Lobbying Showdown Gun control advocates lobbied for the Gun control advocates lobbied for the renewal of the renewal of the federal ban on the federal ban on the manufacture and import ofmanufacture and import of
semiautomatic assault weaponssemiautomatic assault weapons
Polls showed two-thirds of Americans Polls showed two-thirds of Americans supported the supported the banban
Four former U.S. Presidents, both Four former U.S. Presidents, both Democrat andDemocrat and
Republican, supported the lawRepublican, supported the law
Provocative full page ads were placed Provocative full page ads were placed in major daily in major daily newspapers to pressure newspapers to pressure President Bush to supportPresident Bush to support
the banthe ban
On The On The JobJob insightsinsights
Advocates Outgunned in Lobbying ShowdownAdvocates Outgunned in Lobbying Showdown The NRA did not support The NRA did not support renewing the banrenewing the ban
The NRA’s lobbying power is The NRA’s lobbying power is backed by 4backed by 4
million membersmillion members
Despite presidential support, Despite presidential support, Congress never Congress never brought the bill to a brought the bill to a votevote
The ban on semiautomatic The ban on semiautomatic assault weapons assault weapons expiredexpired
LobbyingLobbying
A Lobbying Reform BillA Lobbying Reform Bill
Lobbying reform bill signed into law in 1995Lobbying reform bill signed into law in 1995
A lobbyist is defined as A lobbyist is defined as
““Someone hired to influence lawmakers, Someone hired to influence lawmakers, government officials or their aides, and who government officials or their aides, and who spend at least 20 percent of his or her time spend at least 20 percent of his or her time representing any client in a six-month period.”representing any client in a six-month period.”
LobbyingLobbying
A Lobbying Reform BillA Lobbying Reform Bill
Lobbyists are required to:Lobbyists are required to: Register with Congress Register with Congress Disclose their clientsDisclose their clients Disclose the issue areas in which lobbying is Disclose the issue areas in which lobbying is
being donebeing done Disclose roughly how much is being paid for it.Disclose roughly how much is being paid for it.
LobbyingLobbying
A Lobbying Reform BillA Lobbying Reform Bill
Lobbyist-paid lavish lunches and drawn out Lobbyist-paid lavish lunches and drawn out dinners are forbiddendinners are forbidden
Lobbyists are not allowed to buy meals for Lobbyists are not allowed to buy meals for lawmakers unless there are at least 25 other lawmakers unless there are at least 25 other attendeesattendees
Senators, their aides and other Senate officers are Senators, their aides and other Senate officers are prohibited from accepting gifts worth more than prohibited from accepting gifts worth more than $50 and from accepting privately paid travel to $50 and from accepting privately paid travel to “recreational events.”“recreational events.”
Grassroots lobbying is exempted from this billGrassroots lobbying is exempted from this bill
LobbyingLobbying
Grassroots LobbyingGrassroots Lobbying
What is it?What is it?
An effort to get individuals and groups with no An effort to get individuals and groups with no
financial interest in an issue to speak on a financial interest in an issue to speak on a
sponsor’s behalfsponsor’s behalf
Letters and phone calls from private citizens are Letters and phone calls from private citizens are more influential than arguments from vested more influential than arguments from vested interestsinterests
Involves coalition buildingInvolves coalition building
LobbyingLobbying
Grassroots LobbyingGrassroots Lobbying
Tools used to generate phone calls and letters from Tools used to generate phone calls and letters from the public the public
Advocacy advertisingAdvocacy advertising
Toll-free phone linesToll-free phone lines
Bulk faxingBulk faxing
Web sitesWeb sites
Computerized direct mailComputerized direct mail
LobbyingLobbying
Grassroots LobbyingGrassroots Lobbying
An $800 million industryAn $800 million industry
Virtually no rules or regulationsVirtually no rules or regulations
Orchestrated public feedbackOrchestrated public feedback
““Stealth lobbying” or “Astroturf” campaignsStealth lobbying” or “Astroturf” campaignsoccur when grassroots lobbying is done under the occur when grassroots lobbying is done under the cover of front groups without disclosing what cover of front groups without disclosing what vested interests are behind a campaignvested interests are behind a campaign
On The On The JobJob insightsinsights
Guidelines for Grassroots LobbyingGuidelines for Grassroots Lobbying Target the effortTarget the effort
Go after “persuadables”Go after “persuadables”
Build coalitions on economic Build coalitions on economic self-interestself-interest
Think politicallyThink politically
On The On The JobJob insightsinsights
Guidelines for Grassroots LobbyingGuidelines for Grassroots Lobbying Letters are bestLetters are best
Make it easyMake it easy
Arrange Arrange meetingsmeetings
Avoid stealth Avoid stealth tacticstactics
Election CampaignsElection Campaigns
An army of fund-raisers, political strategists, An army of fund-raisers, political strategists,
speechwriters, and communications consultants are speechwriters, and communications consultants are
mobilized to help candidates win electionsmobilized to help candidates win elections
American-style campaigning is the most American-style campaigning is the most expensive in the worldexpensive in the world
Fund-raising is virtually a full-time, year-Fund-raising is virtually a full-time, year-round jobround job
The 2004 U.S. elections saw $4 billion spent The 2004 U.S. elections saw $4 billion spent on campaignson campaigns
Election CampaignsElection Campaigns
Duties of professional fund-raisers include:Duties of professional fund-raisers include:
Recruit lobbyists to hawk ticketsRecruit lobbyists to hawk tickets Decide whom to inviteDecide whom to invite Design and mail invitationsDesign and mail invitations Employ people to make follow-up callsEmploy people to make follow-up calls Rent the roomRent the room Hire the catererHire the caterer Make name tagsMake name tags Tell the candidate who came and who didn’tTell the candidate who came and who didn’t Hound attendees to make good on their pledgesHound attendees to make good on their pledges
Election CampaignsElection Campaigns
Other fund-raising support includes:Other fund-raising support includes:
Consultants who specialize in direct mail and Consultants who specialize in direct mail and telemarketingtelemarketing
Firms who handle mass mailingsFirms who handle mass mailings
The Internet, which is used for research and to The Internet, which is used for research and to reach supporters using e-mail, web-based reach supporters using e-mail, web-based messaging, blogs, social media websites, etc. messaging, blogs, social media websites, etc.
On The On The JobJob insightsinsights
Getting Nominated in the U.S.A. is Getting Nominated in the U.S.A. is an Expensive Propositionan Expensive Proposition The 2004 Republican National Convention in The 2004 Republican National Convention in
New York CityNew York Citycost more than $154 million to stagecost more than $154 million to stage
Limousine services: $301,460Limousine services: $301,460
Stage where Bush gave his acceptance Stage where Bush gave his acceptance speech: $281,000speech: $281,000
The fund-raising firm: $1.4 millionThe fund-raising firm: $1.4 million
Madison Square Garden remodel: $11 Madison Square Garden remodel: $11 millionmillion
Broadway play tickets: $750,000Broadway play tickets: $750,000
Election CampaignsElection Campaigns
Campaign Finance ReformCampaign Finance Reform
McCain-Feingold Act of 2002 set limits on McCain-Feingold Act of 2002 set limits on campaign contributionscampaign contributions Soft Money: Soft Money:
National parties prohibited from accepting National parties prohibited from accepting large, unlimited contributions from large, unlimited contributions from corporations, unions and individualscorporations, unions and individuals
State and local party committees can accept State and local party committees can accept up to $10,000 from individuals for get-out-the-up to $10,000 from individuals for get-out-the-vote and voter registration efforts in federal vote and voter registration efforts in federal electionselections
Election CampaignsElection Campaigns
Campaign Finance ReformCampaign Finance Reform
McCain-Feingold Act of 2002 set limits on McCain-Feingold Act of 2002 set limits on campaign contributionscampaign contributions Hard Money: Hard Money:
Individuals can give a total of $95,000 in each Individuals can give a total of $95,000 in each two-year election cycle to all federal candidates, two-year election cycle to all federal candidates, political parties and political action committees political parties and political action committees combinedcombined
That includes maximum contributions of $2,000 That includes maximum contributions of $2,000 per election directly to a candidate and $25,000 per election directly to a candidate and $25,000 to a political party per yearto a political party per year
Election CampaignsElection Campaigns
Campaign Finance ReformCampaign Finance Reform
McCain-Feingold Act of 2002 set limits on campaign McCain-Feingold Act of 2002 set limits on campaign ContributionsContributions Issue Advertising: Issue Advertising:
Advertising in support of a specific candidate Advertising in support of a specific candidate must be paid for only with regulated hard must be paid for only with regulated hard moneymoney
Ads that fall into this category cannot be Ads that fall into this category cannot be broadcast within 30 days of a primary or 60 broadcast within 30 days of a primary or 60 days of a general electiondays of a general election
Election CampaignsElection Campaigns
Campaign Finance ReformCampaign Finance Reform
McCain-Feingold Act of 2002 was partially McCain-Feingold Act of 2002 was partially
overturned as the U.S. Supreme Court ruled parts of it overturned as the U.S. Supreme Court ruled parts of it
are unconstitutional in its January 2010 decision.are unconstitutional in its January 2010 decision.
Specifically, the court’s decision makes Specifically, the court’s decision makes
unconstitutional the ban on issue advertising within 30 unconstitutional the ban on issue advertising within 30
days of a primary or 60 days of a general election.days of a primary or 60 days of a general election.
Election CampaignsElection Campaigns
527s Become a Major Issue527s Become a Major Issue
What is it?What is it?
Non-profit, independent partisan organizations that Non-profit, independent partisan organizations that
exist under Section 527 of the Internal Revenue Codeexist under Section 527 of the Internal Revenue Code
They are allowed to retain nonprofit status while They are allowed to retain nonprofit status while
running partisan ads as long as they are not directly running partisan ads as long as they are not directly
coordinated with the national political parties or coordinated with the national political parties or
candidates they supportcandidates they support
Election CampaignsElection Campaigns
527s Become a Major Issue527s Become a Major Issue
Soft money restricted by the McCain-Feingold Act Soft money restricted by the McCain-Feingold Act migrated to 527 organizationsmigrated to 527 organizations
Third-party partisan groups spent about $400 Third-party partisan groups spent about $400 million in the 2004 presidential campaignmillion in the 2004 presidential campaign
The Democratic Party was the first to benefit from The Democratic Party was the first to benefit from a 527 groupa 527 group
MoveOn.org is a liberal online group formed MoveOn.org is a liberal online group formed during the Clinton administration that raised during the Clinton administration that raised money and support for President Clinton’s money and support for President Clinton’s defense when he was impeached.defense when he was impeached.
Election CampaignsElection Campaigns
527s Become a Major Issue527s Become a Major Issue
America Coming Together (ACT), Media Fund America Coming Together (ACT), Media Fund and Real Voices were pro-Democratic groups that and Real Voices were pro-Democratic groups that launched attack campaigns on President Bush’s launched attack campaigns on President Bush’s policies.policies.
ACT raised $24 million in one quarter for its ACT raised $24 million in one quarter for its activities activities
Media Fund raised and spent more than $45 Media Fund raised and spent more than $45 million on its attack adsmillion on its attack ads
Election CampaignsElection Campaigns
527s Become a Major Issue527s Become a Major Issue
Swift Boat Veterans for Truth raised $15 million Swift Boat Veterans for Truth raised $15 million for attack ads against 2004 presidential for attack ads against 2004 presidential candidate John Kerrycandidate John Kerry
The Progress for America Voter Fund spent The Progress for America Voter Fund spent about $30 million on attack ads against Kerryabout $30 million on attack ads against Kerry
Another pro-Republican group was the Club for Another pro-Republican group was the Club for GrowthGrowth
Public Affairs in GovernmentPublic Affairs in Government
The objectives of government information:The objectives of government information:
Communicate to the public the work of government Communicate to the public the work of government agenciesagencies
Explain agency programs so that citizens Explain agency programs so that citizens understand themunderstand them
Provide feedback to government administrators to Provide feedback to government administrators to improve programs and policiesimprove programs and policies
Public Affairs in GovernmentPublic Affairs in Government
The objectives of government information:The objectives of government information:
Advise management how best to communicate a Advise management how best to communicate a decision or a program decision or a program
Serve as ombudsmanServe as ombudsman
Educate administrators and bureaucrats about the Educate administrators and bureaucrats about the role of the mass media and how to work with media role of the mass media and how to work with media representativesrepresentatives
Public Affairs in GovernmentPublic Affairs in Government
““Public Information” versus “Public Relations”Public Information” versus “Public Relations”
It is illegal to use appropriated money for the It is illegal to use appropriated money for the employment of “publicity experts”employment of “publicity experts”
Public Information reflects the need to inform the Public Information reflects the need to inform the public without promoting any particular positionpublic without promoting any particular position
Public Affairs in GovernmentPublic Affairs in Government
““Public Information” versus “Public Relations”Public Information” versus “Public Relations”
The most common titles:The most common titles:
Public Information OfficerPublic Information Officer
Director of Public AffairsDirector of Public Affairs
Press SecretaryPress Secretary
Administrative AideAdministrative Aide
Government Program AnalystGovernment Program Analyst
On The On The JobJob globalglobal
Danish Post Office Races to a New ImageDanish Post Office Races to a New Image After 350 years Royal Danish Mail was After 350 years Royal Danish Mail was
privatized and privatized and became Post Denmark.became Post Denmark.
Post Denmark sponsored a Round Post Denmark sponsored a Round Denmark bicycleDenmark bicycle
race to publicize its new identity and race to publicize its new identity and new logonew logo
On The On The JobJob globalglobal
Danish Post Office Races to a New ImageDanish Post Office Races to a New Image The race covered 860 km through The race covered 860 km through
30 cities30 cities
Sixteen teams from 14 countries Sixteen teams from 14 countries competedcompeted
Over 1 million spectators Over 1 million spectators watched along the watched along the roadsidesroadsides
About 77 percent of the population About 77 percent of the population saw or read saw or read about the raceabout the race
All 1,254 Post Denmark offices All 1,254 Post Denmark offices conducted conducted
special promotionsspecial promotions
Public Affairs in GovernmentPublic Affairs in Government
Scope of Federal Government InformationScope of Federal Government Information
The U.S. government is one of the world’s greatest The U.S. government is one of the world’s greatest disseminators of informationdisseminators of information
The General Accounting Office estimated that $2.3 The General Accounting Office estimated that $2.3 billion was spent each year by the governement on billion was spent each year by the governement on “public relations” activity“public relations” activity
Critics of government public relations estimate that Critics of government public relations estimate that between 10,000 and 12,000 thousand federal between 10,000 and 12,000 thousand federal employees are involved in what might be called employees are involved in what might be called “public relations” work“public relations” work
Public Affairs in GovernmentPublic Affairs in Government
Scope of Federal Government InformationScope of Federal Government Information
Government AgenciesGovernment Agencies
The U.S. Department of Defense operates one The U.S. Department of Defense operates one of the largest public affairs operations in the of the largest public affairs operations in the federal governmentfederal government
Federal agencies also conduct campaigns Federal agencies also conduct campaigns through public relations firms through a bidding through public relations firms through a bidding processprocess
Public Affairs in GovernmentPublic Affairs in Government
Scope of Federal Government InformationScope of Federal Government Information
Congressional EffortsCongressional Efforts
All members of Congress employ a press All members of Congress employ a press secretarysecretary
Congressional members regularly produce news Congressional members regularly produce news releases, newsletters, recordings, brochures, releases, newsletters, recordings, brochures, taped radio interviews and videotapes to inform taped radio interviews and videotapes to inform voters back homevoters back home
Critics complain that most materials are self-Critics complain that most materials are self-promotional and have little valuepromotional and have little value
Public Affairs in GovernmentPublic Affairs in Government
Scope of Federal Government InformationScope of Federal Government Information
White House EffortsWhite House Efforts
The president receives the most media attentionThe president receives the most media attention
Presidents use this attention to implement public Presidents use this attention to implement public relations strategies using their own relations strategies using their own communication stylecommunication style
White House staff includes experts in White House staff includes experts in communications strategy, media relations, communications strategy, media relations, speech writing, and event staging speech writing, and event staging
Public Affairs in GovernmentPublic Affairs in Government
State Information ServicesState Information Services
Every state provides public information services Every state provides public information services
States provide information to the public and the States provide information to the public and the press about the policies, programs and activities press about the policies, programs and activities of the various state agenciesof the various state agencies
State agencies conduct a variety of public State agencies conduct a variety of public information and education campaigns, often information and education campaigns, often partnering with public relations firmspartnering with public relations firms
Public Affairs in GovernmentPublic Affairs in Government
City Information ServicesCity Information Services
Information specialists disseminate news and Information specialists disseminate news and information from numerous municipal information from numerous municipal departments departments
Cities promote themselves to attract new Cities promote themselves to attract new businessbusiness
Cities promote themselves to increase tourismCities promote themselves to increase tourism
Public Affairs in GovernmentPublic Affairs in Government
Criticism of Government Information EffortsCriticism of Government Information Efforts
Taxpayer groups believe information and public Taxpayer groups believe information and public affairs officers are costly and unnecessary affairs officers are costly and unnecessary
Critics question tax dollars being used to promote Critics question tax dollars being used to promote governmentgovernment
Others, including journalists, criticize public Others, including journalists, criticize public information activities because of the amount of information activities because of the amount of useless material they receiveuseless material they receive
Public Affairs in GovernmentPublic Affairs in Government
Criticism of Government Information EffortsCriticism of Government Information Efforts
Public information efforts help the news media Public information efforts help the news media do their jobdo their job
Public information efforts help address inquiries Public information efforts help address inquiries efficientlyefficiently
Public information efforts help create Public information efforts help create awareness among the public and various issuesawareness among the public and various issues
PR PR CASEBOOCASEBOOKKPentagon Gets Flak in the War on TerrorismPentagon Gets Flak in the War on Terrorism Pentagon public affairs officers (PAOs) Pentagon public affairs officers (PAOs)
must balance must balance their commitment to their commitment to providing access and information providing access and information with the with the security and safety of troops in combatsecurity and safety of troops in combat
Journalists were banned from covering Journalists were banned from covering the unloading of the unloading of flag-draped coffins from flag-draped coffins from cargo planescargo planes
• Critics saw this as an attempt to mask the Critics saw this as an attempt to mask the truthtruth
• The Pentagon saw this as necessary to The Pentagon saw this as necessary to avoid helping the terrorists erode America’s avoid helping the terrorists erode America’s commitment to liberate Iraqcommitment to liberate Iraq
PR PR CASEBOOCASEBOOKKPentagon Gets Flak in the War on TerrorismPentagon Gets Flak in the War on Terrorism The Pentagon stonewalled the The Pentagon stonewalled the
release of photos release of photos showing abuse by the showing abuse by the U.S. against Iraqis at Abu U.S. against Iraqis at Abu Ghraib Ghraib prisonprison
• The Pentagon argued that the photos The Pentagon argued that the photos would violate privacy and undermine would violate privacy and undermine later prosecutionslater prosecutions
• The Pentagon also argued that the The Pentagon also argued that the photos would put U.S. soldiers at riskphotos would put U.S. soldiers at risk
PR PR CASEBOOCASEBOOKKPentagon Gets Flak in the War on TerrorismPentagon Gets Flak in the War on Terrorism Public Relations experts in crisis Public Relations experts in crisis
management agreed that the photos management agreed that the photos should have been released all at onceshould have been released all at once
• One big media story is better than One big media story is better than having to deal with multiple stories having to deal with multiple stories that dribble out over an extended that dribble out over an extended period of timeperiod of time
• Get the information out as soon as Get the information out as soon as possible and immediately tell the possible and immediately tell the public what corrective action is being public what corrective action is being takentaken
PR PR CASEBOOCASEBOOKKPentagon Gets Flak in the War on TerrorismPentagon Gets Flak in the War on Terrorism Gannett News Service exposed a Gannett News Service exposed a
choreographed letter-writing campaign choreographed letter-writing campaign by an Army commander in Iraqby an Army commander in Iraq
• Army officials defended the campaign Army officials defended the campaign as an opportunity to communicate as an opportunity to communicate good Army stories to the pressgood Army stories to the press
• After receiving widespread criticism After receiving widespread criticism the Pentagon put a stop to this the Pentagon put a stop to this practicepractice
On The On The JobJob ethicsethics
Payments to Commentator Raise Ethical ConcernsPayments to Commentator Raise Ethical Concerns Conservative commentator, Conservative commentator, Armstrong Williams, Armstrong Williams,
was paid $240,000 by Ketchum on was paid $240,000 by Ketchum on behalf of the behalf of the
government to promote the No Child government to promote the No Child Left Behind ActLeft Behind Act
Armstrong failed to publicly disclose Armstrong failed to publicly disclose this fact to his this fact to his audience when audience when providing news commentary on the providing news commentary on the No Child Left Behind Act No Child Left Behind Act
On The On The JobJob ethicsethics
Fake News or Information?Fake News or Information? Video news releases (VNRs) by Video news releases (VNRs) by government agencies government agencies criticized as “fake criticized as “fake news”news”
The government uses VNRs to disseminate The government uses VNRs to disseminate information information about government activitiesabout government activities
Government and public relations executives Government and public relations executives say that say that VNRs clearly identify the sourceVNRs clearly identify the source
News media present VNRs to the public News media present VNRs to the public audience audience
without attributing such sourceswithout attributing such sources