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Introduction to Performance Introduction to Performance Measurement for Senior Measurement for Senior
CorpsCorps
Project STARProject STARSupport and Training for Assessing ResultsSupport and Training for Assessing Results
1-800-548-36561-800-548-3656
Recorded Recorded 9/10/20079/10/2007
Introduction to Performance Measurement for Senior Corps
2
This tutorial covers:
1. Performance Measurement Defined
2. Uses of Performance Measurement
3. Requirements for Impact Work Plans
4. Work Plan Overview
5. Defining Results: Output,Intermediate Outcome, End Outcome
6. Examples of Results for RSVP, Foster Grandparents, and Senior Companions
7. Additional Resources
Introduction to Performance Measurement for Senior Corps
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What is Performance Measurement?Process of regularly measuring the results
produced by your project.
Performance measurement allowsyou to track the amount of workdone by your project (outputs) andthe impact of this work on thepeople your volunteers serve (outcomes).
Collect data to measure progress towards meeting project objectives.
Introduction to Performance Measurement for Senior Corps
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What is Performance Measurement?1. Planning for performance measurement
Developing work plans that identify project activities and what you will measure to gauge project success
2. Developing instrumentsIdentifying existing instruments or developing your own instruments to collect raw data on the people you serve
3. Collecting dataGoing out and collecting raw data on program beneficiaries
4. Analyzing dataSummarizing raw data as totals and percentages to address performance measurement targets
5. Reporting resultsWriting up project results and telling your story
Introduction to Performance Measurement for Senior Corps
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Uses of Performance Measurement
Internal program assessment and improvement
Fundraising
Communicating with stakeholders
Project monitoring and technical assistance
Corporation reports and publications
Introduction to Performance Measurement for Senior Corps
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Requirements for Impact Work PlansLabel 3 to 5 results as performance measures
in 1 to 2 impact-based work plans.
• Output
• Intermediate Outcome
• End Outcome
Identify indicators, targets, and “how measured” for each performance measure.
Account for all enrolled volunteers in work plans.
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Impact Work Plan OverviewIssue Area: Menu Service Category: Menu Stations: # Volunteers: # People Served: #
Community Need: Text
Action Plan
Service Activities: TextAnticipated Inputs: Text
Anticipated Accomplishments / Outputs
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Intermediate Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated End Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
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Impact Work Plan Overview
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated End Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Intermediate Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Accomplishments / Outputs
Service Activities: TextAnticipated Inputs: Text
Action Plan
Issue Area: Menu Service Category: Menu
Issue Area: Menu Service Category: Menu Stations: # Volunteers: # People Served: #
Select issue area and service category from drop-down
menus.
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Impact Work Plan Overview
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated End Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Intermediate Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Accomplishments / Outputs
Service Activities: TextAnticipated Inputs: Text
Issue Area: Menu Service Category: Menu Stations: # Volunteers: # People Served: #
Community Need: Text
Describe unmet needs of your community.
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Target: # or %How Measured: TextDescription of Data Collection Process: Text
Impact Work Plan Overview
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated End Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Intermediate Impact / Outcome
Anticipated Accomplishments / Outputs
Action Plan
Community Need: Text
Issue Area: Menu Service Category: Menu Stations: # Volunteers: # People Served: #
Service Activities: TextAnticipated Inputs: Text
Action Plan
Describe what your Senior Corps volunteers will do (who, what,
where, when, how).
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Target: # or %How Measured: TextDescription of Data Collection Process: Text
Impact Work Plan Overview
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated End Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Intermediate Impact / Outcome
Anticipated Accomplishments / Outputs
Action Plan
Community Need: Text
Issue Area: Menu Service Category: Menu Stations: # Volunteers: # People Served: #
Service Activities: TextAnticipated Inputs: Text
Action Plan
Resources used in service effort: volunteer hours, training, stipends,
etc.
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Impact Work Plan OverviewIssue Area: Menu Service Category: Menu Stations: # Volunteers: # People Served: #
Community Need: Text
Action Plan
Service Activities: TextAnticipated Inputs: Text
Anticipated Accomplishments / Outputs
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Intermediate Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated End Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Accomplishments / Outputs
Outputs are counts of the amount of service volunteers will complete. Outputs do not provide information on benefits or changes in the lives of
volunteers or other beneficiaries.
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Impact Work Plan OverviewIssue Area: Menu Service Category: Menu Stations: # Volunteers: # People Served: #
Community Need: Text
Action Plan
Service Activities: TextAnticipated Inputs: Text
Anticipated Accomplishments / Outputs
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Intermediate Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated End Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Intermediate Impact / Outcome
An Intermediate Outcome specifies a change that has occurred in the lives of volunteers or other
beneficiaries, but is short of a significant benefit for them.
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Impact Work Plan OverviewIssue Area: Menu Service Category: Menu Stations: # Volunteers: # People Served: #
Community Need: Text
Action Plan
Service Activities: TextAnticipated Inputs: Text
Anticipated Accomplishments / Outputs
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Intermediate Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated End Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated End Impact / Outcome
An End Outcome specifies a change that has occurred in the
lives of volunteers or other beneficiaries that is significant.
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Impact Work Plan Overview
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated End Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Intermediate Impact / Outcome
Description of Result: Text Planned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Anticipated Accomplishments / Outputs
Service Activities: TextAnticipated Inputs: Text
Action Plan
Community Need: Text
Issue Area: Menu Service Category: Menu Stations: # Volunteers: # People Served: #
Description of Result: TextPlanned Period of Accomplishment: TextIndicator: TextTarget: # or %How Measured: TextDescription of Data Collection Process: Text
Introduction to Performance Measurement for Senior Corps
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Anticipated ResultsExamples for Senior Corps
The examples you are about to see do not show complete work plans. Instead, they show the service activity and the anticipated results: - output - intermediate outcome - end outcome
Introduction to Performance Measurement for Senior Corps
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Project STAR Online Resources
Go to http://www.nationalservice.gov/resources
Search: work plan library
Search: senior corps tutorials
Search: senior corps toolkit
Introduction to Performance Measurement for Senior Corps
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Intermediate Outcomes and End Outcomes: Rules of Thumb
Intermediate outcomes: Changes in“state of mind”• Increased knowledge• Increased awareness• Improved attitudes
End outcomes: Outwardly observable changes• Demonstrate new skills• Improved behavior• Improved conditions
End outcomes address community need
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Anticipated Results—RSVP Example
Service Activities: 115 RSVP volunteers will lead Bone Builder Exercise classes for seniors.
Intermediate Outcome: 75 percent of seniors whoattend at least 25 sessions will increase arm and/orleg strength by 20 percent.
Output: 700 seniors will participate in at least 25 Bone Builder Exercise sessions led by RSVP volunteers.
End Outcome: 67 percent of seniors who attend atleast 25 sessions will increase bone density by3 percent from pretest to posttest.
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Anticipated Results—FGP Example
Service Activities: 35 Foster Grandparents will tutor elementary school students in reading skills.
Intermediate Outcome: 80 percent of tutored students will improve attitudes towards reading by 10 pointsfrom pretest to posttest.
Output: 70 elementary school students will receive at least 30 hours of tutoring in reading skills.
End Outcome: 70 percent of tutored students will achieve a passing score on the reading skills assessment.
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Anticipated Results—SCP Example
Service Activities: 10 Senior Companions will provide respite services to caregivers who look after home-bound elders.
Intermediate Outcome: 60 percent of caregivers will maintain or improve their emotional and physicalhealth.
Output: 40 caregivers will receive weekly respite assistance for at least 16 weeks.
End Outcome: 60 percent of caregivers will be able to continue providing care to homebound elders for atleast the next 6 months.
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For Further Assistance:
Contact your Corporation State Office
Contact Project STAR
• Phone: 1-800-548-3656
• Email: [email protected]
• Web: www.nationalservice.gov/resources (search: project star)
Project STARProject STARSupport and Training for Assessing ResultsSupport and Training for Assessing Results