After studying this chapter, you should be able to:Explain what human resource management is and how it relates to the management process.Give at least eight examples of how all managers can use human resource management concepts and techniques.Illustrate the human resources responsibilities of line and staff (HR) managers.Provide a good example that illustrates HRs role in formulating and executing company strategy.Write a short essay that addresses the topic: Why metrics and measurement are crucial to todays HR managers.Outline the plan of this book.

Human Resource Management at WorkWhat Is Human Resource Management (HRM)?The policies and practices involved in carrying out the people or human resource aspects of a management position, including recruiting, screening, training, rewarding, and appraising.

Basic HR ConceptsThe bottom line of managing: Getting resultsHR creates value by engaging in activities that produce the employee behaviors that the company needs to achieve its strategic goals.

Line and Staff Aspects of HRMLine managerA manager who is authorized to direct the work of subordinates and is responsible for accomplishing the organizations tasks.Staff managerA manager who assists and advises line managers.

Line Managers HRM ResponsibilitiesPlacing the right person on the right jobStarting new employees in the organization (orientation)Training employees for jobs that are new to themImproving the job performance of each personGaining creative cooperation and developing smooth working relationshipsInterpreting the firms policies and proceduresControlling labor costsDeveloping the abilities of each personCreating and maintaining department moraleProtecting employees health and physical condition

High-Performance Work System PracticesEmployment securitySelective hiringExtensive trainingSelf-managed teams/decentralized decision makingReduced status distinctionsInformation sharingContingent (pay-for-performance) rewardsTransformational leadershipMeasurement of management practicesEmphasis on high-quality work

Benefits of a High-Performance Work System (HPWS)Generate more job applicantsScreen candidates more effectivelyProvide more and better trainingLink pay more explicitly to performanceProvide a safer work environmentProduce more qualified applicants per positionHiring based on validated selection testsProvide more hours of training for new employeesConduct more performance appraisals

Measuring HRs ContributionThe HR ScorecardShows the quantitative standards, or metrics the firm uses to measure HR activities.Measures the employee behaviors resulting from these activities.Measures the strategically relevant organizational outcomes of those employee behaviors.

The Human Resource Managers ProficienciesNew ProficienciesHR proficienciesBusiness proficienciesLeadership proficienciesLearning proficiencies

HR CertificationHR is becoming more professionalized.Society for Human Resource Management (SHRM)SHRMs Human Resource Certification Institute (HRCI)SPHR (senior professional in HR) certificatePHR (professional in HR) certificate

The Human Resource Managers Proficiencies (contd)Managing within the LawEqual employment lawsOccupational safety and health lawsLabor lawsManaging EthicsEthical lapsesSarbanes-Oxley in 2003

K E Y T E R M Smanagement process human resource management (HRM) authority line manager staff manager line authority staff authority implied authority functional control employee advocacyglobalizationhuman capitalstrategystrategic planmetricsHR Scorecardoutsourcingethicsstrategic human resource managementhigh-performance work system