Introduction to business communication Manager

The five communication skills are:I. Visual SkillsII Written SkillsIII Spoken SkillsIV Listening SkillsV Reading Skills

I Visual Skills:Skill of communicating with the help of visual matter/ element is visual skill. It comprises of four basic intellectual skills

a) Literacy – Basic skill to read & writeb) Numeracy- Expressing communication in mathematical notationsc) Articulacy- Art of speakingd) Graphicacy – Graphical presentation of information i.e. Table, Graph, Map,

Photograph etcII Written Skills:Written skills involves writing with clarity, precision, brevity & force of logic.Written communication is important part of day-to-day business activities.

III Spoken Skills: Spoken communication is mostly used communication by any business executive. It includes person-to-person, telephone, informal group discussion, formal group meeting, interviews, and formal presentations.

IV Listening Skills:Listening is critically needed in business. The listen communication is having five levels:

a) Discriminationb) Comprehensivec) Therapeuticd) Criticale) Appreciative

V Reading Skills:

Reading and understanding the information is important, so that it can be shared correctly.

Rating – Scale of 1 to 5 – unsatisfactory – satis. – good- very good - excellent

I. Visual Skills - GoodII Written Skills - SatisfactoryIII Spoken Skills - UnsatisfactoryIV Listening Skills - SatisfactoryV Reading Skills - Satisfactory

Communication plays major role in successful management.