Introduction to APPLE Philosophy
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Transcript of Introduction to APPLE Philosophy
Reaching out to all with Care, Empathy & Professionalism
Be Exceptional
Be Exceptional
The StarsThe Starsrepresent Service
Excellence. They also symbolise celebration, joy,
dynamism and victory.
At the COREAt the COREC E P stand for Care, Empathy & Professionalism. Reinforces message of “reaching out to
patients with care, empathy & professionalism.
The TaglineThe Taglineis a call to TTSH staff to be
their exceptional best in everything that we do.
The CARE that we provide to our patients is likened to an Apple.
Delightful, endearing & enriching.
And at the core are the stars of TTSH – dedicated staff who go beyond their call of
duty, reaching out to patients with Empathy & Professionalism
Together, we bring them good health and satisfaction.
3
CareSmile & GreetListen & Look
Anticipate & Attend
EmpathyEngage & UnderstandConnect & Respond
to unique needs
ProfessionalismGroomed & Be Visible
Be Safe & CleanProvide Info (What/How/When)
Follow thru & HandoverRespect Privacy & Confidentiality
Be ExCEPtional