Introduction of InfoDeliver - comp.polyu.edu.hkcsqwang/jobs/InfoDeliver Corporate profile... ·...

Introduction of InfoDeliver

InfoDeliver Corporation

September, 2012

© 2012 InfoDeliver All Rights Reserved. 2

InfoDeliver Business Summary

Our Business Area

Business Operation Service in China

Wealth Banking Services

We offer the high-quality BPO services (such as the back-office BPO for HR and accounting, sales order processing, medical data processing services, etc.) from our Dalian operation center for a lot of major Japanese companies.

We offer IT, direct marketing, and back-office services from our Wuxi center for Japanese companies expanding their business into China.

For middle-high income group in China, we offers Japanese safety and high quality services such as insurance service, medical service and correspondence sales of Japanese goods.

BPO service for Japanese financial institutions

Back-office operations service (accounting, HR, etc.)

Sales order processing, customer management and

product management service

Data Processing service

Content manufacturing service (graphic, text)

IT Services (information systems management

service, IDC service, software localization）

HR Services (placement dispatch, lines outsourcing）

Call center services in China

Direct marketing service in China

InfoDeliver applies the resources and networks between China and Japan to expand

the infrastructure business of two countries.

Business Development in China

We promote the development of new business between Chinese companies and Japanese companies.

Partnering between Japanese and Chinese

companies

Business advisory service

China BPO (Business Process Outsourcing)

Concierge service for Chinese travelers visiting

Japan

Insurance services in China

Japan information providing services in China


China Resources and Networks of InfoDeliver

We provide services to corporate customers by the close corporation of our resources in China and Japan. InfoDeliver has two operations centers (100% owned subsidiaries) and two offices in China, which in close collaboration with our offices in Japan.

BPO Center

Data Processing Center

Guangzhou Office

Wuxi Center

Head Office (Tokyo)

Dalian Center

ＩＴ Service Center

Call Center / Direct marketing support

Data Center （IDC service）

HR Center

Shanghai Office

BPO front operations in cooperation with Dalian center, such as scanning forms, etc.

Our own human

resources, training and

utilization capability with

strong network in China

Understanding of

Japanese customers,

seamless integration of

China and Japan

Strengths of InfoDeliver

Offers Japan

quality

The amalgamating

of human resources

of Japan and China

Our resources - deeply rooted in China and Japan

I B S InfoDeliver BPO Service Center


InfoDeliver Corporate Profile


Atago Green Hills MORI Tower 38F, 2-5-1 Atago Minato-ku,

Tokyo, JAPAN

Apr. 15, 1999

491.5 Mil. JPY

Establishment

Management

team

Chairman & CEO Jie Shang

Vice-chairman Hirokazu Okumura

Executive vice-president Yunshan Hao

Executive vice-president Yoshikuni Ito

Board member Tomoketsu Senri

Kazunari Shiroyama

Outside Board member Yuichi Kusaba

Auditor Toshiharu Sawada

Auditor Yasunori Kirihara

Capital fund

Principal

Shareholders

( URL http://www.infodeliver.com )

Head office

InfoDeliver Technology Services (Dalian) Co., Ltd.

InfoDeliver Technology Services (Wuxi) Co., Ltd.

InfoDeliver Business Service (Wuxi) Co., Ltd.

Subsidiaries in China (wholly owned subsidiaries)

Management Team Ant Capital Partners Mitsubishi UFJ Capital JAFCO Nissen Holdings Co., Ltd. Nomura Research Institute Taiyo Mutual Life Insurance Co. Benesse Corporation

IBS Co., Ltd.

InfoDeliver applies the resources and networks between China and Japan to expand

the infrastructure business between two countries.

InfoDeliver Corporate Profile

InfoDeliver Dalian Center

InfoDeliver Wuxi Center

InfoDeliver Group

Subsidiaries in Japan (wholly owned subsidiaries)



As a business processing factory, we provide BPO service to satisfy a wide range of BPO needs from Japanese companies.

Operations by more than 1,600 operators （The front rank size center as BPO center for Japanese

companies in China ）

Ensuring stability of human resource by establishing recruiting network

Operations management deeply rooted in China.


Dalian Center Head office

ＩＳＯ/ＩＥＣ２７００１：２００５ Certification

Ｐprivacy Mark License

ＰＩＰＡ Certification Ｐprivacy Mark License

© 2012 InfoDeliver All Rights Reserved.

6

Major TV Documentary: NHK Special 'HR and accounting go to China'

- Broadcasting in Sept., 2007.

The TV documentary program 'NHK Special HR and

accounting go to China' (It is a 50 minutes TV program)

that describes a true story to outsource the business

process from Japanese company to InfoDeliver Dalian’s

operation center in China.

This documentary program was broadcasted nationwide in

NHK TV on September 3, 2007, and it became a chance to

understand the update status of China BPO widely.


Large-scale data processing resources

(Office-factory)

（※ For each

company's BPO, we

provide a dedicated

room）

As your companies’ annex office, you use Dalian center’s BPO resources by combining the online IT network, and the very flexible business operations will be provided by us .

2003年06月

2004年06月

2005年06月

2006年06月

2007年06月

2008年06月

2009年06月

0200400600800

100012001400

The expansion of Dalian center

BPO Services Menu


Intra-center BPO Center

Cooperating business process in Dalian Center


BPO centers in China of each

Japanese companies.

BPO infrastructure

in China

International network, IT and

facilities

HR Management

Business process operation

and management

We provide reliable service of China BPO infrastructure

Integrated data processing IT

infrastructure “COMIT"

Secure international network

Security Management

Electricity and BCP

Recruiting and HR pool

Own Training Programs

Labor Management

System development and operation

management

Japanese Data Processing

Business process migration to BPO

Business Operations Management

Service Menu – for business process

/ industry

InfoDeliver service elements of

BPO services in China

Our Vision of China BPO infrastructure

In addition, we can arrange a variety of business schemes with customer companies like joint ventures for taking advantage of BPO in China

We would like to share our “BPO infrastructure in China” with Japanese companies.

BPO user companies can take full advantage of our resource of Dalian BPO center, and we believe that we can provide maximum benefits to you.


Our Customers in Japan

InfoDeliver has the abundant and industry-wide Japanese customers, all of which are the large Japanese companies using China BPO services.

C u s t o m e r s o f I n f o D e l i v e r C h i n a B P O s e r v i c e s

Manufacture / Communications

Logistics/Distribution wholesale/retail

Education / Publication

IT Service 33 Companies

7 Companies

26 Companies

Credit Card / Consumer Loan

Insurance companies (Casualty / Life)

18 Companies

T o t a l ：

8 Companies

6 Companies

Utility / Government 4 Companies

112 Companies

Bank 2 Companies

Number of Customers C u s t o m e r I n d u s t r i e s

All customers are major large companies in Japan, and we are providing direct BPO service for them.

Printing 8 Companies


10

The clients of our BPO services in China include the financial institutions, manufacturing, educational and publishing companies, etc. We provide wide range of BPO services for over 110 Japanese major companies.

We can arrange BPO service along with your requests by abundant practical experiences.

BPO Solutions in China

Distribution & Logistics Education / Publishing

Printing service Retail

Life insurance / Casualty

insurance company

Public infrastructure /

Utilities

Manufacturing Bank, Credit card and

Guarantee company

HR and general affairs

Processing insurance medical certificate

Application for insurance

Processing traffic accident report

Credit card new application

E-money card new application

Account registration processing

Fund assets input

Application for extended warranty registration

XML DB data processing of financial statements

Mail and FAX order processing

Appliances for point card

Slip input

WEB marketing research and DB

WEB content management

Image Processing and photography

Simulated exam scoring and other data processing

Exam reference book

Graphic processing

Application form input

Wedding table guide processing

Image data processing

Making maps and images

Document digitize and give index information

Accounting document processing

Store order processing

Inventory order management

Import and export business

address change registration processing

Mapping processing

Application for construction work and other daily registration

Hospital survey processing

XML instruction manual processing

Technical standard documentation

CAD design services

Inspection check sheet input

Patent management process

Payroll operation

Recruiting operation

Training operation

HR system data maintenance systems, etc.

Accounting-related services

Accounting of sales and billing

Accounts receivable, account payable management

Monthly financial reporting

Management report preparation and other administrative

Our experiences expands wide range of industries


Back-office BPO Experiences （ accounting, HR, general affairs, marketing, intellectual property, IS ）

We have practical experiences of Back-office BPO operations (accounting, HR, general affairs, Marketing, intellectual property, IS) for many Japanese companies.

Accounting

Accounting processing : monthly accounts Transfer costs processing :transfers money

between groups Application processing: receivables management Deposit processing ·:payment cards, bank deposits,

postal deposits, Payment Processing · accounts payable

processing, payments from time to time, related to cashless payment, mail processing efficacy, such as withholding Management

Annual accounts ·:account items, such as financial preparation

HR

HR Issued: transfer issued Payroll · attendance data collection and

preparation, deductions provided updated data transfers, personnel costs, overtime preparation, payroll data origin

Social insurance: social insurance and support for creating a letter of separation

Year-end adjustments · exemption for dependents, check year-end adjustment (net of allowance for dependent insurance), etc.

Training: transfer training costs, and Questionnaire Adoption : recruitment office, maintenance,

organizational charts, personnel information management

Assets leased office: Check the lease of assets and lease

application

Vehicle Management : Business expiry of leased vehicles,

gasoline card application management

services, including transfer fees

Reservations Management · efficient facility management, etc.,

such as booking a number of meeting rooms

Business Inventory Management / Product Registration Correction

matching documents, collating product inventory,

product delivery and other non-administrative order

Mail order supplier management · order, calendaring, Missing resolution

IS

Business Management System Cost: Costs related to

claims payment management system

and budgetary management

Budget support - System: specification, support for budget

System management: Remote Operation System

System Monitoring Network: Remote Monitoring System

Network

General

Affairs

Sales

Marketing

Procurement

Distribution

Business Membership Management: New Member

Registration, and Membership for further

processing

Business Research: Research-form creation,

WEB: HP content creation, image processing products, such

as image uploading data

Business Orders · FAX Order, Postcard order

Logistic · CC: point processing, processing order,

Patent Application: Apply patent application

Intellectual

Property Law


Various Security Certification

In addition to the various certification, we are proud of the highest level of security management

that many Japanese financial institutions which severely audit the information security have

accepted and use our BPO center.

Information security management systems "ISO/IEC27001: 2005"

certification from the British Standards Institute, (We are the second

company that obtained the Certification in northeastern region of

China.）

Various Information Security Certification in Dalian Center

Headquarters of InfoDeliver:

PRIVACY Mark licensed

PIPA （Privacy Information Protection Assessment） passed

（We are the only company that passed it just in the first

verification.)

Dalian Center : PRIVACY Mark licensed

※ A mutual recognition system DSIA and JIPDEC started from June 2008, we obtained Japan's Privacy Mark certification in China,

3


BCP (Business Continuity Planning)

We have implemented various measures for BCP (Business Continuity Planning).

Dalian center private power generation for BCP

Server operation

Communication line

Measures for disaster

backup servers to standby for failure

backup and server room management system

Major international carriers SLA (such as company KDDI)

using the VPN

Domestic duplex network lines to the center

Internet-VPN lines for network backup

Standby machine equipments of the spare routers

Electric power supplies UPS (uninterruptible power supply) for servers and other

major equipments

fully self-generation equipped (power generation capacity

that can run all the equipments in the center)

Automatic start-utility generation facility in the event of

power failure

Regular fire training

Wuxi center and Kyoto center can be backup centers ※The risk of earthquake, typhoon, heavy

snow is relatively low in Dalian.

※ Basically Dalian has a stable power

supply in China, and Hi-Tech Park has

more stable power supply.


Dalian city in which we established InfoDeliver Dalian Center has good environment to provide a stable business operations service providing to Japan.

Skilled personnel

The strength of Dalian as a location for BPO · IT services for Japan

Many Japanese speaking people.

There are many training centre that can provide IT

technology and Japanese skill.

The Dalian Municipal Government is the only city

focusing on BPO and IT services of Japanese

market among the many cities in China.

・Dalian University of Foreign Languages: Japanese

Major is the largest major.

・Dalian University of Technology: Setting Japanese as

the first foreign language course

Low labor Costs

Provide low-cost services with low labor costs

compared to Shanghai, Beijing etc.

Relatively stable wage level rise by the

HR influx from the three northeastern

provinces

Stable and highly convenient business environment

It just take about 3 hours from Narita Airport in

Japan to Dalian, and there are 50 direct flights a

week from seven cities in Japan, the convenience

of one hour time difference with Japan

Rich variety of surface infrastructure

set up Hi-Tech Park, software park. Strong

commitment about information service of Dalian

Municipal Government

Introduction of Dalian, China



TEL: +81-3-5405-7996 FAX: +81-3-5405-7997

URL: www.infodeliver.com

Head Office： Atago Green hills MORI Tower 38F, 2-5-1 Atago Minato-ku,

Tokyo JAPAN

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