Introduction of agpmpn quality program
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Transcript of Introduction of agpmpn quality program
About Us
• Certified Quality Managers by the American Society of Quality.
• The only TeamSTEPPS Patient Safety Strategy Provider in Nigeria.
• USAID SHOPS Trainers that have trained Medical Directors on Financial Management.
• AHIA- Aesculapius Hospital Improvement Advisory Hospitals with Performance Management, Organization Development, Process Improvement, Branding, Financial Management and Idea Generation
Present Challenges
• Embarking on Quality Management Initiatives, without success
• Waste of Resources and Time.
• Externally Originated Strategies leading to disconnect between NEEDS and SERVICE DELIVERED
Conquering Challenges for Success
• Need for Systematic Approach and New Models of Patient Safety and Quality Management, driven by YOU.
The Components are: • Systematic and Tailored Capacity Development of
Healthcare Professionals.
• Individual Hospital Quality Empowerment Program
• Peer Review with World-class Performance Oriented Healthcare Standards-suitably adjusted for our Environment
Unique AGPMPN Quality Program
• Connect “classroom” development process to the current challenges and processes of change in Member Hospitals.
• Adults learn through dialogue, experience and feedback
• Organizational learning depends on a mix of external and internal experts
• Individual and organizational learning reinforce each other
Effective Development Programs
• Design Components must be well integrated with one another and the priorities of the Organization.
• Most powerful way to learn is by reflecting on knowledge acquired with colleagues, making Participants go back and forth between the workplace and the classroom.
• Interactive Reflection that breaks down boundaries between classroom and workplace.
AGPMPN Quality Program
Quality Management Program
Patient Safety Program
Hospital Quality Index
(HQI)
Individual Practice Quality Empowerment
• Patient Safety Culture Assessment
• TeamSTEPPS Fundamental Course for Hospital Unit Leaders
• Develop the Quality Management Plan
• Develop Performance Measurement Indicators and Quality Goals
• Review of Hospital Processes and Procedures
Individual Practice Quality Empowerment
• Developing Patient Safety Implementation Plan
• Collection and Analysis of Patient Safety Data
• Integration of TeamSTEPPS into daily practice
• Patient Safety Culture Assessment
• Award of Patient Safety Hospital with Plaque
Individual Practice Quality Empowerment
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6
1Patient Safety Culture
Assessment1
2
TeamSTEPPS Fundamental Course for Hospital Team
Leaders2
3Develop the Quality Management Plan
3
4
Develop Performance Measurement Indicators and
Quality Goals4
5Review of Hospital Processes
and Procedures5
6Developing Patient Safety
Implementation Plan6
7Collection and Analysis of
Patient Safety Data7
8Integration of TeamSTEPPS into
daily practice8
9Patient Safety Culture
Assessment9
10Award of Patient Safety
Hospital with Plaque10
Hospital Quality Index (HQI)
Outcomes
LeadershipStrategic Planning
Management
Care Process Management
Quality Management
Risk and Patient Safety
Management
People Management
Resource Management
HQI rates favourably with Other Healthcare Standards
JCI HQI Safecare
OriginAmerican Surgeons in 1907,
translated to Joint Commission
Performance-Based Standards developed by Aesculapius
Healthcare Consultants (AHC)
Scaled-down Standards developed by COHSASA and JCI
Cost Not Free: $2,180 - $37,245 Free Online Free (Pharmaccess)Accessibility Standards not available Standards available online Standards available online
Assessments JCI SurveyorsInterested Healthcare
ProfessionalsPharmaccess Surveyors
Status ISQUA Certified Aim to be ISQUA CertifiedNO: Tied to COHSASA
Accreditation
Other ProgramsNone
Includes Patient Satisfaction Module
Tied to Medical Credit Fund (MCF)
Other BenefitsMost Experienced Healthcare
Accreditation Body
Empowers all Healthcare Professionals to assess
Hospitals
Rewards Quality Improvement with Market-rate Interest Loans
Comparing Healthcare Standards
Features of HQI
• Performance Based
• International Healthcare Standards
• Simplified for all Healthcare Professionals
Developing AGPMPN Surveyors
Culture Change Workshop for AGPMPN Quality Steering Committee
Training of Quality Review Committee/ Surveyors
Yearly Peer Review of Performance
Grading of Hospitals based on Assessments
Reward of Hospitals based on Assessments
Plan of Action
May, 2013 Jun-13 July Aug Sept Oct Nov Dec Jan-14 Feb-14
1 Engage with AGPMPN EXCO 1
2Introduction of The AGPMPN
Quality Program2
3Hospital Leadership
Engagement Workshop 3
4Healthcare Quality Manager
Workshop 4 4
5Individual Practice Quality
Empowerment5 5 5 5 5
AGPMPN Peer Review with HQI Standards
6
The AGPMPN Quality Program
Results/ Objectives
Participants are empowered to transform the Organizational Culture, where the following can flourish:
• Patient Safety
• Staff Safety
• Quality Management
• Performance Excellence.
Impact
• Potential to influence all Healthcare Professionals and Service Delivery in Nigeria.
• Build capacity for transformation and improve collaboration across the entire AGPMPN Membership by developing a new level of Peer Monitoring and Performance Management.
• Point of reference in Health in Nigeria and Africa as a whole.
• Activate Paradigm Change in Nigerian Healthcare
Universal Acclaim and Recognition as the first Group to deploy an intensive Quality Management
and Patient Safety Program across board