INTRODUCTIONGuide producedby sales-i

$23.6bnThe janitorial and sanitation supply industry is worth an incredible $23.6bn.

The janitorial and sanitation supply industry is moving at such a fast pace, it is often diffi cult to keep up. And in a sector worth an incredible $23.6bn, it is not an industry any business would ever want to fall behind in.

While the ‘big boys’ - that is the typical huge janitorial and sanitation dealers - are in a great position to dominate the market with their seemingly endless sales and marketing budgets and a cost saving fi nancial model, the smaller players amongst the masses often get tossed to the wayside, with little consideration from potential customers and buyers.

Yet businesses just like yours are making their comeback, battling their way through the ‘big boy’ noise and clawing back some share of the customer wallet. How are they doing this? A fi ne example will be sitting on your desk or in your pocket right now: mobile devices. It sounds straightforward, but mobile can be the difference between a deal won and a deal lost.

The industry has come back fi ghting after the recession and business for many is going from strength to strength. Going mobile is the next step in the competitive race and will keep you biting at the heels of your top competitors.

As company leaders from across the industry begin to realize the benefi ts of mobile technology, they are beginning to carve out a role for smartphones and tablets in the workplace. Further to that, the recognition of Bring Your Own Device (BYOD) schemes is adding to the growing ubiquity of mobile tech in business.

So going mobile is on the rise, big time, but just how are janitorial and sanitation supply businesses really benefi ting from implementing mobile technology into their day-to-day operations?

$23.6bnThe janitorial and sanitation supply industry is worth an incredible $23.6bn.

INTRODUCTION

Working productively whilst on the move has to be one of the biggest benefi ts of going mobile. It can be as simple as making calls, checking emails, sharing fi les and updating mobile CRM systems, or as advanced as using mobile devices to deliver presentations, check inventory levels back at the warehouse and process orders.

With mobile technology comes the potential for more productive working on the move. When equipped with smartphones, tablets, notebooks and other mobile gadgets, your team can work where and whenever they choose.

The advent of 4G and even 5G connectivity lends itself to faster data transfers and more reliable mobile networks no matter where in the world your team members end up. Coupled with the fact that the functionality of handsets and tablets is only set to get more advanced in the coming years, this is incredibly encouraging for businesses seeking to make the transition to mobile technology.

ON THE MOVEWORK PRODUCTIVELY1.

Team members are becoming more and more mobile, spending time away from the heartbeat of your business. Technology is one of the few ways that will keep them connected to your business even if they are hundreds of miles away from your HQ.

ON THE MOVEWORK PRODUCTIVELY1.

Team members are becoming more and more mobile, spending time away from the heartbeat of your business. Technology is one of the few ways that will keep them connected to your business even if they are

Team members are becoming more and more mobile, spending time away from the heartbeat of your business. Technology is one of the few ways that will keep them connected to your business even if they are hundreds of miles away from your HQ. hundreds of miles away from your HQ.

D i s s a t i s f i e d c u s t o m e r s t e l l 1 6p e o p l e . H a p p y c u s t o m e r s t e l l 9 .Going mobile is not all about your team out on the road, but your customers will notice a difference and they’ll soon be singing your praises from the rooftops.

If your team is always connected, they’ll be able to respond quickly to any issues or enquiries. Moreover, if a member of your service team is to see an issue outside of business hours, they’ll be able to plan their solution outside of the offi ce, saving valuable work time. This will take that wonderful team and make them superheroes that are always one step ahead. Customer expectations in every industry are getting higher and they are demanding more from suppliers, so you have to bring your ‘A game’ or risk falling behind.

This is not to say that the traditional methods of serving your customers are done and dusted. More that there are better tools out there to do the same thing, in a faster and more streamlined manner. Issues, enquiries and support queries used to be hand written and sent by snail mail (or carrier pigeon) to arrive a week later, be processed and replied to with another weeks delay. Now they can be dealt with, rectifi ed and closed in a matter of hours, if that.

Dissatisfi ed customers typically tell 16 people about their poor experience, while happy customers tell 9. This statistic alone should be more than enough to encourage you to ensure that every customer interaction is top notch.

SATISFACTIONBOOST CUSTOMER2.

SATISFACTIONBOOST CUSTOMER2.

SATISFACTIONBOOST CUSTOMER

SATISFACTION

The janitorial and sanitation industry is one rife with directives to drive effi ciencies and more ‘green’ legislation than you can shake a stick at. While we all typically think of ‘going green’ as cutting waste, pollution, environmental impact and recycling more, have we thought about the impact we have on the environment in terms of the computer hardware we have rattling around the offi ce?

Luckily, the advent of BYOD schemes means you don’t need to invest in another batch of laptops and smartphones every time you get a bunch of new recruits. It means one single device for work and play. If your employees are making good use of their smartphones and tablets, there’s less need and reliance for expensive, energy-using desktop computers, saving your business money and reducing its impact on the environment.

What’s more, the development of Cloud based services and storage means you no longer need to invest in and maintain any infrastructure to keep your business wheels turning. Everything is done over the Internet and can be accessed from anywhere you can fi nd a connection. Security isn’t a worry either, as most solutions are using a similar security grade to what most banks do, so you don’t have to fear for your business’ data every time an employee is off on a trip.

GO MOBILE, GO GREEN3.

The janitorial and sanitation industry is one rife with directives to drive effi ciencies and more ‘green’ legislation than you can shake a stick at. While we all typically think of ‘going green’ as cutting waste, pollution, environmental impact and recycling more, have we thought about the impact we have on the environment in terms of the computer hardware we have rattling around the offi ce?

Luckily, the advent of BYOD schemes means you don’t need to invest in another batch of laptops and smartphones every time you get a bunch of new recruits. It means one single device for work and play. If your employees are making good use of their smartphones and tablets, there’s less need and reliance for expensive, energy-using desktop computers, saving your business money and reducing its impact on the environment.

What’s more, the development of Cloud based services and storage means you no longer need to invest in and maintain any infrastructure to keep your business wheels turning. Everything is done over the Internet and can be accessed from anywhere you can fi nd a connection. Security isn’t a worry either, as most solutions are using a similar security grade to what most banks do, so you don’t have to fear for your business’ data every time an employee is off on a trip.

GO MOBILE, GO GREEN3.

keep your business wheels turning. Everything is done over the Internet and can be accessed from anywhere you can fi nd a connection. Security isn’t a worry either, as most solutions are using a similar security grade to what most banks do, so you don’t have to fear for your business’ data every time an employee is off on a trip. an employee is off on a trip.

T H E C L O U D A N D M O B I L E A P P SW I L L R E D U C E C O S T L Y I M P L E M E N T A T I O N P R O C E S S E S .

There is a myriad of tools, technology and mobile solutions out there that will streamline business processes and make your professional lives that run that little bit smoother. In today’s technology heavy world, it is now possible to conduct complete business meetings from start to fi nish, process sales and close deals using mobile technology alone. You sometimes never have to meet a customer or prospect face-to-face. It may be a bit daunting for anyone that is new to technology, however your company will certainly be remembered for doing it a little differently.

Everything from planning, presenting, negotiating, exchanging contracts and processing payments can all

be done using mobile technology. If your prospects and customers are as well versed in the latest technologies as you are, they will welcome your modern way of doing business with open arms.

Whether you are tied to your desk or one of your company’s road warriors, mobile technology will help you to ensure that you profi t from every effi ciency, potentially saving you a good amount of cash. The Cloud, software provided as a service and even mobile apps will all save you a huge investment in assets, infrastructure, hosting and costly implementation processes.

EFFICIENCIESDRIVE BUSINESS4.DRIVE BUSINESS4.

EFFICIENCIESDRIVE BUSINESS

EFFICIENCIES

Technology of every kind can promote collaboration, but mobile technology in particular can allow employees to work remotely no matter where they are. They can share and edit documents from tablets and smartphones or jump on video conferences with colleagues to work and communicate in real time.

The prominence of Cloud based platforms in today’s business world means that team members can work together on projects, proposals, documents and much more without ever having to meet in person.

But it is not just a case of working remotely with other colleagues. Your mobile workforce can collaborate on projects during meetings, sketch out ideas and share sales brochures or technical documentation in a far more interactive manner than traditional methods. Using tablets, smartphones and other mobile tech can bring entirely new ways of working to your team, business and the way you interact with your customers and prospects.

COLLABORATIVE WORKING5.

Technology of every kind can promote collaboration, but mobile technology in particular can allow employees to work remotely no matter where they are. They can share and edit documents from tablets and smartphones or jump on video conferences with colleagues to work and communicate in real time.

The prominence of Cloud based platforms in today’s business world means that team members can work together on projects, proposals, documents and much more without ever having to meet in person.

But it is not just a case of working remotely with other colleagues. Your mobile workforce can collaborate on projects during meetings, sketch out ideas and share sales brochures or technical documentation in a far more interactive manner than traditional methods. Using tablets, smartphones and other mobile tech can bring entirely new ways of working to your team, business and the way you interact with your customers and prospects.

COLLABORATIVE WORKING5.

mobile workforce can collaborate on projects during meetings, sketch out ideas and share sales brochures or technical documentation in a far more interactive manner than traditional methods. Using tablets, smartphones and other mobile tech can bring entirely new ways of working to your team, business and the way you interact with your customers and prospects. business and the way you interact with your customers and prospects.

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w w w . s a l e s - i . c o m

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Give us a try, just 20 minutes could change the way you sell.

Contact us for a free, online demonstration and judge our software for yourself.

UKPrologis House,1 Monkspath Hall Road,Solihull,B90 4FYt: 0845 508 7355

e : t e l l m e m o r e @ s a l e s - i . c o m

Find out moreFind out more

North America1840 Oak Avenue,

Give us a try, just 20 minutes could change the way you sell.

Contact us for a free, online demonstrationand judge our software for yourself.

UKPrologis House,1 Monkspath Hall Road,Solihull,B90 4FYt: 0845 508 7355

e : t e l l m e m o r e @ s a l e s - i . c o m

Suite 100,Evanston,IL 60201t: 877-646-8277