Introduction

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Introduction

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Introduction. Programme. ENBIS and Pro-ENBIS Industrial Visits The Words of Soren Bisgaard ISRU’s support for Six-Sigma Then - the Main Speakers Stories from the Front line Black and Decker - The Benefits Motorola - Some Specifics. Dave Stewardson Director of ISRU - PowerPoint PPT Presentation

Transcript of Introduction

Page 1: Introduction

Introduction

Page 2: Introduction

Programme

• ENBIS and Pro-ENBIS– Industrial Visits

• The Words of Soren Bisgaard

• ISRU’s support for Six-Sigma

• Then - the Main Speakers– Stories from the Front line– Black and Decker - The Benefits– Motorola - Some Specifics

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Dave Stewardson

Director of ISRU

But also President of ENBIS

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ENBIS

European Network for Business and Industrial Statistics

www.enbis.org

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ENBIS

Big supporters of Six-Sigma throughout Europe

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- To promote the widespread use of sound science driven, applied statistical methods in European business and industry,

- That membership consists primarily of statistical practitioners from business and industry,

- To emphasize multidisciplinary problem solving involving statistics,

- To facilitate the rapid transfer of statistical methods and related technologies to and from business and industry

Vision

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- To link academic teaching and research in statistics with industrial and business practice,

- To facilitate and sponsor continuing professional development,

- To keep its membership up to date in the field of statistics and related technologies,

- To seek collaborative agreements with related organizations.

- ENBIS is a web based society

Vision – continued

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- Design of experiments- Reliability and safety- Data mining / warehousing- General statistical modelling

Working groups

- Process modelling and control

- Quality improvement- Statistical consultancy

- bENBIS (Belgium)- nENBIS (Netherlands)- iENBIS (Israel)

Local networks

Organisation

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- No membership fee (for the time being)- 500 members (May, 2002)

Members

- 500 Euros per annum- 7 Corporate members (May, 2002)

Corporate Members

Organisation

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Membership benefits

ENBIS offers its members:-Network facilities-Conferences-Courses-Thematic network Pro-ENBIS

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Networking facilities

The website www.enbis.org offers:-ENBIS News-General announcements-Event lists-Links to relevant websites-Information on other members-Forum facilities

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www.enbis.org

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Pro-ENBIS

Pro-ENBIS is a thematic network of organisations contracted for three years with the European Commission.

Its mission is “to promote the widespread use of sound science driven, applied statistical methods in European business and industry.”

Pro-ENBIS was granted a budget from the EC of about 800 000 Euros.

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Aims include:

Start a European Training Network

Found European Measurement System Audit

Draft new European Journal - web-based

Inorgorate a European Business-to-Business Mentoring Scheme

Publish a ‘State-of-the-Art’ report on the use of Industrial Statistics in Europe

Access further funding to promote ENBIS

Pro-ENBIS

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Training Network now has more than 50 participants

Push to help implement Six-Sigma throughout Europe - this is a massive resource.

Including the non-EC states!

Pro-ENBIS

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Planned ‘Workshops’ for 2003:

Sardinia alongside DEINDE conference on Designed experiments - February

Maastrict (Netherlands) alongside ESREL reliability conference - June

Currently planning UK based Workshop

Pro-ENBIS

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Siemens Electric Heating ASSiemens Electric Heating ASBratsbergvegan 5

N-7493TRONDHEIM

Norway

21/6/2002Tel No +47 73 95 90 00

ENBIS industrial visit

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Jon Tyssedal, [email protected] of Statistics, NTNUExpert in Statistics Maria Fernanda Ramalhoto, [email protected] of Statistics,Instituto Superior Tecnico, LisbonExpert in Reliability and Quality Improvement

Ron Kenett, [email protected] Management Consultant, CEO KPA Ltd.Expert in Industrial Statistics and Quality Management

ENBIS team

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Six-Sigma and ReliabilityFor Nestle

Dave Stewardson - ISRU with

Froydis Berke - Matforsk Norway

Soren Bisgaard - USA

Poul Thyregod - Denmark

Bo Bergman - Sweden

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Pro-Enbis

All joint authors - presenters- are members of:

Pro-Enbis and ENBIS.

This presentation is supported by Pro-Enbis a Thematic Network funded under the ‘Growth’ programme of the European Commission’s 5th Framework research programme - contract number G6RT-CT-2001-05059

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Brief Example of Content

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Rational for Six-Sigma

Improve processes

Team - project based improvement

Properly costed benefits

Grow your own expertise

Visible success

Use of modern improvement tools

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Rational for Modern Maintenance

Preventative maintenance

Condition monitoring

Better planning

Less machine downtime

Operators monitor machine and process condition

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Rationales Fit!

Everyone is involved

Monitoring - to help operators get better control over the process

Publicise success

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Soren BisgaardLeading Industrial Statistician

Extract from Presentation

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The “Success” of Change Programs?

“Performance improvement efforts … have as much impact on

operational and financial results as a ceremonial rain dance has on the weather”

Schaffer and Thomson,Harvard Business Review (1992)

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Change Management:Two Alternative Approaches

Activity Based Programs

Result Oriented Programs

ChangeManagement

Reference: Schaffer and Thomson, HBR, Jan-Feb. 1992

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Activity Centered Programs

• Activity Centered Programs: The pursuit of activities that sound good, but contribute little to the bottom line

• Assumption: If we carry out enough of the “right” activities, performance improvements will follow– This many people have been trained– This many companies have been certified

• Bias Towards Orthodoxy: Weak or no empirical evidence to assess the relationship between efforts and results

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An Alternative: Result-Driven Improvement Programs

• Result-Driven Programs: Focus on achieving specific, measurable, operational improvements within a few months

• Examples of specific measurable goals:– Increase yield– Reduce delivery time– Increase inventory turns– Improved customer satisfaction– Reduce product development time

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Result Oriented Programs:

• Project based• Experimental • Guided by empirical evidence• Measurable results• Easier to assess cause and effect• Cascading strategy

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Why Transformation Efforts Fail!

• John Kotter, Professor, Harvard Business School

• Leading scholar on Change Management • Lists 8 common errors in managing change,

two of which are: • Not establishing a sense of urgency• Not systematically planning for and

creating short term wins

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Six Sigma Demystified*

– Alignment of customers, strategy, process and people

– Significant measurable business results– Large scale deployment of advanced

quality and statistical tools– Data based, quantitative

*Adapted from Zinkgraf (1999), Sigma Breakthrough Technologies Inc., Austin, TX.

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Keys to Success*

• Set clear expectations for results

• Measure the progress (metrics)

• Manage for results

*Adapted from Zinkgraf (1999), Sigma Breakthrough Technologies Inc., Austin, TX.

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Six Sigma

• The precise definition of Six Sigma is not important; the content of the program is

• A disciplined quantitative approach for improvement of defined metrics

• Can be applied to all business processes, manufacturing, finance and services

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Focus of Six Sigma*

• Accelerating fast breakthrough performance

• Significant financial results in 4-8 months

• Ensuring Six Sigma is an extension of the Corporate culture, not the program of the month

• Results first, then culture change!

*Adapted from Zinkgraf (1999), Sigma Breakthrough Technologies Inc., Austin, TX.

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Six Sigma: Reasons for Success

• The Success at Motorola, GE and AlliedSignal has been attributed to:– Strong leadership (Jack Welch, Larry

Bossidy etc. personally involved)

– Initial focus on operations

– Aggressive project selection (potential savings in cost of poor quality > $50,000/year)

– Training the right people

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Web-page example: From Quality Digest

By Thomas Pyzdek a consultant in Six Sigma.

http://www.qualitydigest.com/june01/html/sixsigma.html

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ISRU’s Support for Six-Sigma

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Hands-on Support for Champions Black-Belts and Master Blackbelts

Full Six-Sigma programme from October - Black Belt - Green Belt - Yellow Belt - training and support

This is VERY market / customer driven

Plus - access to on-line support

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Keys to Success Mark II

1. Need to overcome demands on peoples time

2. Need to overcome reluctance to try new methods - fear of failure

3. Must be allowed to discover that the key methods are self correcting!

In other words - you can’t really fail at all

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ISRU - On-Line Modules

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Blackboard 5 ...

• is a comprehensive and flexible e-learning software platform

• has evolved from Blackboard’s award winning softwareTMInfo Course

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ISRU’s Courses

ISRU have 3 certified courses available on Blackboard:

• DoE (Design of Experiments)

• MQT(Modern Quality Tools)

• SPC (Statistical Process Control)

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Course package

• Announcements• Course information• Staff information• Course documents• Assignments• Books• Communication• External links• Tools

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Course information

1. Detailed course material

2. Video clips

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Staff information ...

• Provides background and contact information on course instructors

• These instructors are available Mon-Fri 9am-5pm to provide continued support

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Course documents

• 5 minute self assessment memory tests

• Excel self assessment tests

• Minitab self assessment tests

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Assignments

• Not marked automatically

• Similar in style to the self assessments

• Once completed a certificate is awarded

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Communication

• E-mail

• Discussion Board - Company to Company swapping of ideas and experiences

• Virtual Classroom

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Tools

• Course calendar

• Tasks

• My grades

• Address book

• and more ...

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Follow-Up

If you need further details of:

ENBIS

Pro-ENBIS

On-Line-Support

Contact us any time

Page 52: Introduction

Now

The main event!!


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