Introducing NGA Human Resources
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Transcript of Introducing NGA Human Resources
NGA Human Resources confidential. All rights reserved. 1
NGA Human ResourcesLet’s Make HR Work – Better
2
15 May 2013Copyright NGA Human Resources. All rights reserved.
Agenda
Why NGA?
Where You Are Today
Where You Want to Be
How to Get There
How We Can Help
What the Industry Is Saying
NGA Human Resources confidential. All rights reserved. 3
NGA by the Numbers
6m+employees served on NGA-installed HR systems
Over 150 HR BPO customers
Working with
8,500employees in 35 countries
1,000+HR system implementations
523m £835m $ FY2013 revenue
100+
Providing HR & Payroll services in
8HR platforms on which NGA can deliver HR services25
1 out of 5of Fortune 500 companies
countries
languages spoken in our HR service delivery centers
NGA Human Resources confidential. All rights reserved. 4
Why NGA?
In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization.
• We understand that this is a journey of continuous improvement
• This journey addresses process, technology & service
• Helping you take this journey is how we Make HR Work — Better
We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services.
NGA Human Resources confidential. All rights reserved. 5
Where You Are Today
Your enterprise lives in a globally connected environment…• The whole world is our workplace• With four generations (and mindsets) at work• Permanently in search of efficiency & automation• Smartly combining software & services
… confronting a perfect innovation storm (Gartner’s ‘Nexus of Forces’ *)
• Your workforce is mobile• Your workforce collaborates through social networks• Your workforce works in virtual teams in the cloud• Making sense of an information explosion
through analytics and big data
*More about Gartner’s ‘Nexus of Forces’ research: http://www.gartner.com/technology/research/nexus-of-forces/
NGA Human Resources confidential. All rights reserved. 6
Where You Are Today
Business and WorkforceIssues to Be Managed
For Employers
• The workforce is shrinking
• It is diverse, dispersed and lacks the right skills
• It is global and mobile
For Employees
• People want a personal career lattice,not a generic career ladder
• Your workforce has individual needs related to retention and recognition
• Everyone brings his or her own devices to the job
• …and some still struggle with the digital divide
NGA Human Resources confidential. All rights reserved. 7
Where You Want to Be
HR: Here’s what the executive team expects from you
CEO• Strategy
enablement• Creating focus on
core business• Actionable insight
on workforce performance and employee attrition
• Talent & succession strategies
CFO• Regulatory
compliance & risk monitoring
• HR reporting, analytics & insights
• Cost optimization initiatives– In-house vs
outsourcing– Variable vs fixed
price models– Opex vs Capex
CIO• Unified, global
systems• Rapid roll-outs• Easy maintenance
& upgrades• Smart use of cloud
technologies• Compliance & data
privacy monitoring• Easy integration &
interfacing
Line-of-Business• Access to expert
HR support • Strategic business
partnering• Ease of access to
data & reports• Self-service:
anywhere, anytime• Access to new
technologies: mobile, cloud, social, analytics
I want HR to contribute to our business strategy through …
NGA Human Resources confidential. All rights reserved. 8
How to Get There
Focus on Strategic, High-Value Work for HR
Administration
Talent management practices
and processes
Improvingworkforce
and organizationperformance
Strategy
Self-Service
Service Center
Self-Service
Service Center
5%
25%
40%
30%
Drive down cost
Improve delivery quality
Create a more agile organization
Auto-mation
Focus on efficiency through shared services & self-service
Focus on quality through unified systems, automation & outsourcing
Focus on strategic alignment through mobility, collaboration & analytics
*Ulrich, David, Human Resource Champions,, Harvard Business School Press, 1997
NGA Human Resources confidential. All rights reserved. 9
Hosted, cloud TYPE OF SYSTEM OnPremise
No MULTI-TENANCY Yes
Full, ubiquitous DATA ACCESS Partial, infrequent
Infrequent UPGRADES & INNOVATION Frequent , mandatory
Real-time INTEGRATION Limited interfacing
Custom USER EXPERIENCE Standardized
CAPEX TYPE of INVESTMENT OPEX
Usage-based COST MODEL License + maintenance
Guaranteed, global COMPLIANCE Best effort, partial
Controlled, in-country LOCATION OF DATA Uncertain, variable
Managed service, BPO SERVICE MODEL In-house, shared services
How to Get There
Determine the Balance of What’s Important
YOUR PREFERENCES
Determine the appropriate level of priority and importance of your HR & business requirements
Determine the appropriate level of priority and importance of your IT & technology requirements
NGA Human Resources confidential. All rights reserved. 10
EVALUATE DESIGN/BUILD TRANSFORM
Optimized HR Organization
• Lower Cost of Service Delivery
• Better Quality of HR Data
• Higher Level of Business Agility
How We Can Help
Current HR Organization:Business Needs and Goals
Workforce & TalentAdministration
Service Center Management
PayrollManagement
Technology Partners and Platforms
Application Maintenance
Build the right model to transform to people-critical
Determine your HR technology roadmap: OnPremise, private cloud, public cloud
Determine your HR service delivery roadmap:in-house, shared service, BPO or BPaaS
Determine your transformation objectives & gap
Review your objectives & drive improvements
NGA Human Resources confidential. All rights reserved. 11
How We Can Help
The NGA Advantage
What sets us apart is The NGA Advantage.
It’s a combination of deep HR experience and insight, advanced technology platforms and applications, and a global portfolio of flexible service delivery options supporting an agile, globally connected organization. Global Portfolio
of Flexible Service Delivery Options
Advanced Technology Platforms and Applications
Deep HR Experience and Insight
NGA Human Resources confidential. All rights reserved. 12
How We Can Help: The NGA Advantage
Deep HR Experience and Insight
Advanced Technology Platforms and Applications
Global Portfolio of Flexible Service Delivery Options
Deep HR Experienceand InsightIn-depth HR and payroll knowledge
• 40 years in business of HR
• 20 years in payroll outsourcing and enterprise systems implementation
• 10 years in HR BPO
• Across every vertical and industry
• HR & Payroll expertise in 145+ countries
Strong track record & recognition from•Market analysts
•Sourcing advisors
•Industry associations (CIPD, HROA)
•Technology partners
NGA Human Resources confidential. All rights reserved. 13*Fast Moving Consumer Goods
How We Can Help: The NGA Advantage
Deep HR Experience and Insight – a sample of NGA customers
Bridgestone
Ford
General
Motors
Pirelli
Airbus
Selex ES
Textron
Automotive & Aviation Life Sciences Finance
Manufacturing Retail & FMCG* Transportation
AstraZeneca
Boehringer
Ingelheim
DSM
Boston
Scientific
Dupont
Hospira
Novartis
Sanofi
Solvay
Banque De
France
Barclays
Fifth Third
Bank
ING
Lloyds Banking
Group
RBC Royal
Bank
State Street
Avaya
Agilent
ASML
NXP
Orica
Whirlpool
Argos
Boots
Casino
Sainsbury’s
Whole Foods
Barilla
Kraft Foods
Swarowski
Unilever
Aer Lingus
Gatwick
Airport
Jetstar
Hess
KLM
NGA Human Resources confidential. All rights reserved. 14
How We Can Help: The NGA Advantage
Deep HR Experience and Insight
Advanced Technology Platforms and Applications
Global Portfolio of Flexible Service Delivery Options
Advanced Technology Platforms and ApplicationsWe can flexibly deploy HR solutions through a wide range of technology options
• Public & Private Cloud
• Single-tenant & Multi-tenant
• OnPremise (in-house)
• Hybrid models
• With or without BPO/BPaaS services
• Leveraging NGA- or partner platforms
Strategic partnerships with all major enterprise technology vendors• Workday
• SAP-SuccessFactors
• Oracle
NGA Human Resources confidential. All rights reserved. 15
NGA Platforms & Partners Consulting Outsourcing Connectors
Professional Services BPO Services Payroll Exchange
Professional Services BPO Services Payroll Exchange
[Service Readiness only] BPO Services Payroll Exchange
[Service Readiness only]BPO Services
PartnershipStandardized Integration
Payroll Exchange
Strategic Services Partnership
BPO ServicesPartnership
Standardized IntegrationPayroll Exchange
PartnerEdgeBPO Services
PartnershipStandardized Integration
Payroll Exchange
Worldwide PlatinumPartnership
Fusion - BPO servicesPeoplesoft - AMO services
Standardized IntegrationPayroll Exchange
How We Can Help: The NGA Advantage
Advanced Technology Platforms and Applications
Workday
SuccessFactors
SAP
Oracle HCM
UKIESAmid-market
ANZ mid-market
Multi-national enterprises
NGA Human Resources confidential. All rights reserved. 16
How We Can Help: The NGA Advantage
Global Portfolio of Flexible Service Delivery OptionsHR delivery models evolve in function of•M&A events & corporate agenda
•Geographic expansion
•Technology & service needs
Unique focus on customer centricity•Bi-monthly customer satisfaction measurement
•Focused account & service delivery structure
HR and payroll services in 145+ countries• Through offices in 35 countries• 7 strategic delivery centers• 30+ local service delivery points
Advanced Technology Platforms and Applications
Global Portfolio of Flexible Service Delivery Options
Deep HR Experience and Insight
NGA Human Resources confidential. All rights reserved.
How We Can Help: The NGA Advantage
Buenos Aires [S]
Saint Johns [L]
Jacksonville [P]
Dalian [S]
Granada [S] Hyderabad [S]
Kochi [S]
Manila [S]
Birmingham [P]
17
Global Service Delivery Network
NGA has 30+ service delivery points, including 7 Strategic Service Delivery Centers,enabling HR & Payroll services in 145+ countries,supporting more than 25 languages, and any currency.
Sydney [P]
Cincinnati [P]
Katowice [S]
Kuala Lumpur [L]
Budapest [L]
Aix [L]
local NGA office | [S] Strategic Delivery Center | [P] Premium Delivery Center | [L] Local Delivery Points
Sao Paulo [S]
50+ offices 7 strategic centers 4 premium centers 30+ delivery points
NGA Human Resources confidential. All rights reserved. 18
What the Industry Is Saying
Outsourcing Provider of the Year 2012
2012 BPO & BPaaS Provider of the YearFinalist
2011 Customer Relationship & Global Thought Leader of the Year
Multi-Country PayrollBest Practices AwardRewarding the Optimizing Performance award for NGA’s work with Solvay
“Market Star Performer”Multi-Country Payroll Landscape, 2012
“Market Leader”HR BPO MarketScape, 2011
“Multi-Country Payroll Leader”Payroll Outsourcing Report, 2013
“Strong Positive”Comprehensive HR BPO MarketScope, 2011
“A Leader in Payroll BPO”Payroll BPO Magic Quadrant, 2013
“Market Leader”MPHRO Vendor Landscape, 2012
“Leading the HRO Winners’ Circle”HfS Blueprint Report, 2014
NGA Human Resources confidential. All rights reserved. 19
Why NGA?
We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services.
In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization.
Let’s Make HR Work — Better
20
Thank You
21 15 May 2013Copyright NGA Human Resources. All rights reserved. 21
Appendix
NGA Human Resources confidential. All rights reserved. 22
Analyst Recognition
For Multi-Country Payroll OutsourcingEverest Group PEAK Matrix for Multi-Country Payroll Outsourcing, 2012
NGA Human Resources confidential. All rights reserved.
Analyst Recognition
Demonstrating Excellence in HR OutsourcingHfS Blueprint 2014: Multi-tower HRO – Rewards, Remuneration & Recognition Services
NGA Human Resources confidential. All rights reserved. 24
Analyst Recognition
For Multi-Country Payroll OutsourcingNelsonHall NEAT Vendor Evaluation (Employee Experience) for Multi-Country Payroll Outsourcing, 2013
NGA Human Resources confidential. All rights reserved. 25
Analyst Recognition
For Payroll Business Process OutsourcingGartner Magic Quadrant: Payroll BPO Services, 2012
NGA Human Resources confidential. All rights reserved. 26
Analyst Recognition
For Comprehensive HR OutsourcingGartner MarketScope for Comprehensive HR BPO, 2011
NGA Human Resources confidential. All rights reserved. 27
Analyst Recognition
For Multi-Country Payroll Outsourcing Targeting Payroll Outsourcing NelsonHall, 2011
NGA Human Resources confidential. All rights reserved. 28
Our Journey to Becoming the Leading Global HR Services Provider
Founded as CMC Computer Machinery Company (UK)
CMC rebrands as Northgate
ARINSO enters into BPO agreement with SAP
KKR acquires Northgate
Rebrands as NorthgateArinso Rebrands as
NGA Human Resources
1969 1994 2000 2003 2004 2007 2008 2009 2010 2011 2012 2013
CMC listed on LSE
Argus founded
ARINSO listed on Euronext Brussels
Northgate acquires Rebus HR (UK)
Northgate acquires Arinso (BE)
NGA acquires CIAN (NL)
NGA acquires Neller (AU) & Convergys (US)
2014
NGA partners with SuccessFactors
NGA partnerswith Workday