Introducing Hume

2 Communications with you

The following presentation is the beginning of a conversation with you. We have implemented a number of our communication initiatives to ensure you are kept up to date and communications are live and interactive.

Slido www.slido.com

Secure FACS staff website www.humecha.com.au/facsstaff

3 Hume’s commitment to the Hunter region

Hume are committed to: 2 offices in the Hunter region (one in Raymond Terrace and one in Maitland) Investing in people with the employment of 40 staff – the majority of which will be frontline, customer facing

Winnebago pop-up office

Continuity of service through retention of knowledge

4 About Hume

Hume Community Housing is an established leader in the Australian Community Housing sector and one of the largest providers of affordable and social housing in NSW

Currently Hume manages 2,432 tenancies providing assistance to more than 4,500 customers across eleven local government areas.

Hume provides services across the housing continuum, offering housing options which support our customers from the point of entry through to greater independence.

5 Vision and values

Our vision:

To create vibrant, sustainable and cohesive communities through the delivery of outstanding homes and equitable services

Our values:

6 Our services

7 Hume’s performance

Customer satisfaction

86% of customers stated Hume staff were helpful and provided good information

81% of customers stated Hume involves them

90% of customers stated that they were satisfied responsive repairs.

Customer wellbeing visits

92% of customers indicated their satisfaction with their tenancy. Where there were indicators of need for support, Hume was able to engage with customers and facilitate links to support

64% of customers indicated a need for support and 61% accepted a referral to a support agency

Compliance

100% Compliance under both the National Regulatory System Community Housing (NRSCH) assessment and the National Rental Affordable Housing Scheme (NRAS) Hume achieved a turnaround time of 17 days across all our housing programs which is above KPI. FACS contract performance: Occupancy Turnaround Timeliness of reporting Dwelling standards

8

How we measure up

9 Our people

18% of staff supported to attain accredited training in 2017/18

73% of staff are female 45% of staff are on flexible workplace agreements. 99% are entitled to access this.

10 2016 Employee opinion survey results

99% of staff believe in the values of Hume

97% of staff believe in the overall purpose of the organisation

96% of staff understand how their job contributes to the overall success of Hume

92% of staff believe that Hume has a strong focus on achieving positive results

94% of staff say they have a good working relationship with their co-workers

93% of staff say they are proud to tell people that they work at Hume

100% of staff partook in the employee opinion survey

11 Working for Hume

At Hume our values drive us, we value our customers our stakeholders and our team members. We look for people to join our team who: Love our values Have a passion to learn and help others

Are self-motivated and pride themselves on being efficient, effective, customer focused and a team player

12 Organisational structure

Levels

(across the organisation)

Functions

Operations Finance & Business Services

Assets Growth People, Culture & Communications

► Executive Team ► Senior

Management Team

► Managers/Team Leaders

► Officers

► Community Cohesion

► Neighbourhood Services

► Housing Independence

► Housing Options ► Supported Housing ► Specialist Disability

Accommodation ► Responsive

Maintenance ► Common area

upgrades

► Finance ► Reporting ► Risk ► Compliance ► IT ► Legal

► Tender responses ► Construction and

development ► Contract

management ► Strategic Asset

Management

► Industrial/ Employee Relations

► Health & Wellbeing

► Learning and Development

► Organisational Development

► Culture ► Marketing ► Internal and

external communications

13 Deeper look at operations

Levels

(across the organisation)

Operations

Neighbourhood Services

Customer Service Sustainable Communities

Assets & Maintenance

► Executive Team ► Senior

Management Team

► Managers/Team Leaders

► Officers

► Allocations and Voids

► Neighbourhood Officers

► Tenancy Sustainment

► Customer Service ► Income Recovery ► Housing Options ► Rent Review

► Partnerships ► Community

Cohesion ► Housing

Independence ► Supported

Housing ► Specialist

Disability Services

► Responsive Maintenance

► Planned Maintenance

► Common Area Upgrades

14 Career Progression – Real examples!

Customer Service Officer (Front Counter)

Finance Officer, Accounts Payable

Executive Assistant to CFO

Housing Independence Officer

Team Leader, Neighbourhood Services

Acting Senior Manager Neighbourhood Services

15 Career Progression – Real examples!

Customer Service Officer (Front Counter)

Income Recovery Officer

Neighbourhood Officer

Allocations and Voids Officer

Neighbourhood Officer (full time)

Project Officer

Compliance Officer (part time)

16

2017 Team member awards wins

Proud of our team members

Julie Davenport Inspirational Team Member, AHI, Professional Excellence in Housing Awards

Peter Malone Outstanding Achievement Award, PowerHousing Australia

Youth Housing Options Program Reducing youth homelessness NSW Premier’s Award The Collectives Highly Commended Award, Australasian Housing Institute Professional Excellence in Housing Awards

2017 Organisational award wins

17Terms & Conditions and Comparable Roles

We recognises that key skills and experience are held within the current FACS staff along with valuable customer connections and working partnerships.

We are working closely with the FACS HR Change Team to ensure we have all comparable roles identifed

In this process we will also become more clear about roles that will be available outside of the EOI process, to which ongoing and non-ongoing staff will have the opportunity to participate in

We are considering our approach to the terms and conditions after the 2 year guarantee period

We are looking forward to working with the FACS team to more fully understand the nuances and realities of public service terms and conditions and Hume terms and conditions to ensure a smooth transition for the staff that join Hume through this process.

18 Comparable roles

FACS Role Comparable Hume role

Client Services Officer Neighbourhood Officer

Client Liaison Officer Reactive Maintenance Officer

Senior Client Service Officer Tenancy Sustainment Coordinator

Hume recognises that key skills and experience are held within the current FACS staff along with valuable customer connections and working partnerships.

The following roles have been identified as comparable positions through out the tender process

Hume welcomes the opportunity to discuss roles and accountabilities with FACS and potentially broaden the number of comparable roles and increase the opportunity for particiaption in the staff EOI process

19 Meet some of our Team Members

Nicola Lemon

CEO

Michael Kourakis

Executive Manager – Assets Growth

Lisa Bonavia

Executive Manager – People, Culture & Communications

Julie Davenport

Team Leader

Neighbourhood Programs

Julian Yuen

Income Recovery Officer

Anna Brachmanis

Executive Assistant

20 Further information

humecha.com.au lisa.bonavia@humecha.com.au Level 4, 79 George Street, Parramatta

Level 1, 119 The

Crescent, Fairfield.

Lisa Bonavia

M: 0419 686 428