Introducing Group and Team Principles and Practices

By Steven Beebe and John Masterson

Copyright © 2012, 2009, 2006, Pearson Education, Inc. All Rights Reserved

Presentations Prepared By: Renee Brokaw

University of North Carolina, Charlotte

This multimedia product and its contents are protected under copyright law. The following are prohibited by law:•Any public performance or display, including transmission of any image over a network;•Preparation of any derivative work, including the extraction, in whole or in part, of any images;•Any rental, lease, or lending of the program.

Part 1


Chapter 1


Making sense Sharing sense Creating

meaning Verbal and

nonverbal messages


Is transactional We send and receive messages

simultaneously As you talk to someone:

▪ You respond to verbal and nonverbal messages


Source Receiver Channel Mediated settings

Phone Fiber-optic cable Wireless signal The Internet


Is essential for effective group outcomes Does the communication affect group

accomplishments?


A small group of people meeting with a common purpose, feeling a sense of belonging and exerting influence on one another.


Minimum of three people

Two people is a dyad

Maximum is 12-20 people


Meets with a purpose

Feels a sense of belonging

Exerts influence


Team is a coordinated group of individuals organized to work together to achieve a specific, common goal.


Develop clear, well-defined goals

Establish clearly defined roles

Create clearly defined rules

Coordinate a collaborative work ethic


Clear, elevating goal Results driven structure Competent team members Unified commitment Collaborative climate Standards of excellence External support and recognition Principled leadership


Don’t trust other team members

Fear conflict

Don’t commit to the team

Avoid accountability

Don’t focus on achieving resultsCopyright © 2012, 2009, 2006, Pearson Education, Inc. All Rights Reserved

Experience Problem-solving ability Openness Supportiveness Action oriented Positive personal style Positive overall team perceptions


Offer more resources Stimulate creativity Support learning and comprehension Foster commitment and satisfaction with

decisions Enhance feedback and self-understanding


Pressure to conform Groupthink

Dominant group members

Reliance on others

Involves more time


When there are time constraints

When an expert already has the answer

When information is readily available

When conflict and contention become unmanageable


Primary: fulfill basic needs

Secondary: accomplish task or achieve goal


Family

Friends


Problem-solving groups Decision-making groups Study groups Therapy groups Committees Focus groups


Telephone conferences

Electronic mail Video conferences Electronic meeting

systems Web pages


Time Asynchronous and synchronous

Varying degrees of anonymity Potential for deception Non-verbal messages Written messages Distance


Cues-Filtered-Out Theory

Media Richness Theory

Social Information-Processing Theory


Motivation

Knowledge

Skill

Practices


Problem-oriented Define problem Analyze problem

Solution-oriented Identify criteria Generate solutions Evaluate solutions

Discussion- management Maintain task focus Manage interaction

Relational Manage conflict Maintain climate


Introducing Group and Team Principles and Practices

Education

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