Introducing Cisco Spark
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Transcript of Introducing Cisco Spark
1C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco Spark
2C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco SparkA complete business collaboration service from the Cisco cloud that enables customers to message, meet, or call anyone, anywhere, and anytime.Cisco Spark is hosted by Cisco, and sold by partners.
3C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Simply Communicate BetterOne Service, One Experience, for Every Employee
HD Audio and Video Conferencing File
Sharing
1:1 and Team Messaging in Virtual Rooms
Mobile App
Desk and Room Devices
4C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Message Meeting Call1:1 and team messaging in virtual
roomsPersistent Chat, Content Sharing, Iteration
A Cloud-based phone system1 plus much more
Make calls within or outside organization via the PSTN1
Audio, video, and web meetingsBefore/during/after-meeting messaging and
content
Spark Services
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3 rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-
dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
5C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Spark App
Less email. More agility. Better teamwork.
Communicate from where your work
lives
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Spark Endpoints
Cisco IP Phones
Spark Room
System
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Conferencing VoiceSearch
Basic SelfService
Two FactorAuthentication
ConditionalDialClick-to-Call
Our Platform Allows You to be the Innovator
APIs, SDK, Tools, Community
Integrate, extend, and customize Spark experiences
Cisco Spark Platform
Embed voice and SMSservices to enhancebusiness processes
Tropo Platfor
m
usecases.tropo.com
developer.ciscospark.com
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Why Cisco Spark
Simple Secure Complete
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Intuitive and Inclusive
Always up to Date
Pay as you Go/GrowSimple
Born in the Cloud Solution
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End to End Security
Robust Hardware and Software
Visibility and ControlSecure
Cisco Knowledge and Experience
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Everyone Productive
One Great Experience
Deep IntegrationsComplete
Comprehensive Cloud Collaboration Suite
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New Opportunities with Spark Services
Looking for the benefits of agile and collaborative working?
Cisco Call Control & Jabber customers can add Spark Message & MeetingCollaboration
Ready
Looking to replace your legacy system and ‘disjointed experience’?
Spark offers you a scalable solution that could be your last ever upgrade
Key System/PBX Replacement
Starting to outgrow your ‘best effort / DIY’ communications?
You can get all of the tools you need with Spark, simply from the cloudAd-hoc Voice
Solution
13C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Collaboration Ready
Cisco Spark DeliversBusiness Benefits• One Vendor, One Service• Unified Experience across all workloads• Hybrid Environment – Existing on premises Call
Control & Jabber + Spark Message and Meeting capabilities from the Cloud
User Benefits• Unified Communications for Entire Team• Seamless Desk and Mobile Voice + Video• Secure 1:1 and Team Messaging• Conferencing w/ video & content• Video Enabled Conferencing Rooms
Become a More Agile and Productive Business with a Unified Business Communications Solution
PROBLEMExisting Cisco UC Customers Wanting the Full Benefits of Agile and Collaborative Workstyles
ProfileEmployees = 5,000• Large exec team • Dedicated IT, looking to use the cloud for more
services• External Contributors• HQ, Branch and RemoteCurrent Solution• Phone: Cisco Unified Communications Manager• Messaging: Jabber• Video: Limited to Execs• Web Conferencing: WebEx
14C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco Spark DeliversBusiness Benefits• One Vendor, One Service• Unified Experience• No Infrastructure• One low subscription priceUser Benefits• Unified Communications for Entire Team• Seamless Desk and Mobile Voice + Video• Secure 1:1 and Team Messaging• Conferencing w/ video & content• Video Enabled Conferencing Rooms
Move to a Modern Unified Business Communications Solution that Will Scale with Your Business
PROBLEMOutgrowing Existing Voice Solution – Disjointed Communications Experience
ProfileEmployees = 500• Small exec team • Outsourced / Part Time IT• HQ, Branch and RemoteCurrent Solution• Phone: Outdated PBX• Messaging: Yahoo / Phone• Soft Client: None• Video: Limited to Execs • Web Conferencing: Gotomeeting
Key System/PBX Replacement
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Ad-hoc Voice Solution
Cisco Spark DeliversBusiness Benefits• One Vendor, One Service• Unified Experience• No Infrastructure• One low subscription priceUser Benefits• Unified Communications for Entire Team• Secure 1:1 and Team Messaging• Conferencing w/ video & content• Video Enabled Conferencing Rooms
Get All of the Tools You Need From a Unified Business Communications Solution in the Cloud
PROBLEMOutgrowing Best Effort DIY Communications
ProfileEmployees = 100 • Small exec team • Mostly knowledge workers• Limited / No ITCurrent Solution• Phone: BYO Mobile• Messaging: Mobile• Soft Client: Skype• Video: Google Hangouts• Web Conferencing: WebEx
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Benefits of Integrated Communications
Personal Team Business
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Personal ProductivityOn the Road, in the Office, with a Customer
Join Meetings
When MobileFrom a Desk
From a Room
Common Contacts and Call History From Mobile to
Desktop
Control Video Rooms From Mobile
Video Everywhere
Seamlessly Move Between
Mobile And Desktop
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Team AgilityIndividual
Team
Sponsor
Leadership
Concept Working @
Desk
Iteration Consensus
Meeting
Implement
Rework Proposal
Sign Off
Messaging, Meeting and Content SharingDiscuss, sync up, prepare
(before meeting)Share, content access & discuss
(during meeting)Review, follow up & action
(after meeting)
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Business Acceleration
Focus IT Resources• Provide business
relevant services• Provide technology
that helps business grow
• Move IT from being a cost center to a platform for innovation and growth
Meet Business Demands• Be more competitive
by working smarter and faster
• Control costs without compromise
• Maximize limited resources
ImproveCompany Culture• Work smarter with
enabled individuals and agile teams
• Work anywhere with a common communications experience
• Connected and engaged employees lead to satisfied customers
20C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Message
Mobile,Desktop and
Web App
1-to-1 and Team
Messages in Virtual Rooms
Persistent Messages /with File Sharing
Simple IntegrationsTools, APIs,
Services
Security w/ End-to-End Encryption
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An Easier Way to Get Everyone Together
Work together in unlimited virtual rooms that you can
easily access through a searchable, sortable list
Start collaborating with anyone by simply adding
their name or e-mail address
Pull Everyone Together Simpler Way to Work With All Your Teams
Teams enabling user to create and join virtual teams and add “open” rooms for their teams
Make and receive calls inside and
outside your organization.
Schedule or join meetings from
anywhere
22C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Get Work Done Faster
Share a photo or add a file directly into your
rooms
Get a team member’s attention or see who is
looking for you
Add FilesEven While Mobile
@Mention Team Members
Get to Need-to-Know Quickly
Find key information, people and rooms anytime
Search Across Workspaces
Filter rooms by different categories to zero-in on
relevant information
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Accelerate Decision Making
Share your screen to gain
quick alignment
Create a room for your team to continue working after the meeting finishes
Start a meeting in your rooms of up to 25 people
from any device
Move from desktop to mobile with one click to keep the call going
Meet, Share, and Continue Take It with You
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Make Spark the Place for All Your WorkApp Integration Services Spark for Developers
Easily configured integrations in the Cisco Spark app to unify workstreams
Native Integrations
Connect to other aps in seconds to automate recurring tasks and make
your life more efficient
Create custom integrations using Cisco Spark APIs through the Spark
for Developers portal
Built.io
Zapier
IFTTT
developer.ciscospark.com
Easy for users to integrate Cisco Spark with the apps they loveTools for developers to transform collaboration experiences
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Business Class Security Features
Lock rooms to moderate room participants and content*
*Not included in free
User Access Controls IT Management
Add Single Sign-On, directory sync, and view analytics
End-to-end encryption in the cloud, and in-transit and media encryption
Encryption
26C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Meeting
Instant Meetings
Voice, Video, and Content
Sharing
Join from Any Endpoint –
even 3rd party
Always on Personal
Meeting RoomRecord
Meetings
Basic Meetings
Advanced Meetings
27C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Basic Meetings from the Spark AppBasic Meetings - M2
• Instant Meetings (straight from a Spark room)• Start the ball rolling in a virtual room
ahead of any scheduled meeting • Up to 25 participants• Basic Voice, Video, and Content Sharing• Participants List with Names and Video
Film Strip• Easy to join from anywhere:
• Spark mobile or desktop app• Cisco IP phone registered to Spark• Spark Room System
Spark Meeting
Spark Room System
Spark Desk Phone
Spark App
Spark Desktop Client
28C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Industry-leading WebEx conferencing service – up to 200 participantsAnyone can join your meeting from anywhere – any phone or device3rd parties can join your meetings – Telepresence, Skype …any standards based video endpoint
Advanced MeetingsWebEx Powered Meetings
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All the capabilities of WebExEveryone gets their own personal meeting roomIn meeting markup tools, whiteboard, and chatRoster list, with active speaker notificationMeeting moderation featuresRecord meetings in full
Advanced MeetingsAdvanced Features
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Calendar Servicemaking it simple to schedule & join meetings
Challenges• Scheduling meetings is still a chore• Productivity stops when the meeting is scheduled
Solution• @webex in the Outlook subject line automatically
creates a WebEx meeting in the invite• @spark in Outlook subject line automatically creates a
Spark room
@webex
@spark
Eliminated need for Outlook plugins, productivity enhanced with a Spark room to start the discussion and share docs before the
meeting
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Spark Room System
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Pairing your Spark App to a Room SystemSpark Proximity
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Join Spark Meetings on a Spark Room System
Simple Meeting Access Move and GoFace-to-Face Meetings
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Call
Cloud-based Phone
System1
Mobile First / Spark App
Desktop Phones
Cisco 7800 + 8800 series
OTT Access Connect Phones
Anywhere
Dial by Directory, Number, Extension
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3 rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-
dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
35C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Spark Call Features
• Audio, Video, PSTN calling
• Call Forward and Transfer
• Hold/Resume with Video on Hold
• Ad-hoc Conferencing
• Class of Service
• Shared and Multiple Lines
• Do not Disturb
• Directory dialing
• Speed Dials with BLF
• Voicemail
• E911
• Company Caller ID
• Auto-attendant and Hunt Groups
• Zero Touch Meetings
• Single Number Reach
• Spark App is the single soft-client for voice, video, meetings, & messaging
• Spark App is an “extension” of the desk phone
• Answer calls on desk phone or with Spark App
• Call anyone, anywhere• Use Spark App to control the desk
phone
• Intelligent Proximity
UC Features Collaboration Features
Administrative Features
• End User Self Care
• Customer and Partner Admin portal
• Customer Bulk Provisioning
• External Health Portal status.ciscospark.com
• Support and feedback through Spark App and support.ciscospark.com
36C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
• Ideal for mobile workers• Single app for voice, video, meetings, and messaging
• iOS, Android, and Windows Devices• Windows and Mac OS X
• Integrated mobile and desktop voice and video calling with Spark App • Spark App is an “extension” of your phone
• Answer calls on your desk phone or with Spark App• Call anyone, anywhere as if you were in the office
• Use App to control Spark registered desk phoneg
Spark App as a Soft Client
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• Cisco’s latest generation of IP phones• Cisco 7800 and 8800 Series of phones
• HD voice and video• H.264 video• G.722 wideband audio• G711u for PSTN calls
• Full phone feature support• Intelligent Proximity (Bluetooth)• USB and Analog Headsets• Wi-Fi support
Enterprise-Class Devices
38C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
A Broad Selection of Phones for All Users
TASK WORKERLOBBY / COMMON AREA
KNOWLEDGE WORKER ADMIN ASSISTANT MANAGER/
EXECUTIVE
7811
7821
7841
7861
8811
8841
/45
8851
8861
/65
MOBILE WORKER
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• Bridges Office and Mobile Communications • Pairs your mobile phone with your desk phone so that you
can:• Place and receive calls from your mobile device using your desk
phone • Import contacts and call history from mobile to desk phone
Intelligent Proximity
Bluetooth Enabled
Similar
8845/51/61/65Automobile
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• TLS encryption phone registration and call signaling• SRTP encryption for audio and video streams• Voicemail messages encrypted at rest• All end-user and administrative interfaces use HTTPS
encryption
Spark Call Security
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Cloud Collaboration Management Portal
• Automated provisioning • License management
(user/group) • Device management• Usage reports and analytics • Service monitoring and
support Security & policy management
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Cloud Collaboration ManagementCustomer View
User & Device Management
Role based Access
AutomatedProvisioning
Analytics(Engagement,
Quality)
SSO & Directory Sync
Manage Services & Integrations
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1 2 3
Getting started is as easy as…
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…Spark Offer
+ | |Message CallMeeting
1 2 3
App, Phones, Video Rooms
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Offer PackagingAvailable in select Geos, SMB focused
Available in most Geos
C2Everything in M2, and:
Cloud Calling*• Business-class
voice and video• Mobility• Voice Messaging
M2Everything in M1, and:
• Host 25-party meetings with screen sharing with other Spark users
C3Everything in M3,
and:Cloud Calling*• Business-class voice and
video• Mobility• Voice Messaging
M3Everything in M2,
and:• Host WebEx-powered
meetings with screen sharing and with external participants
• Personal Meeting Room• Scheduled Meetings
C1Everything in M1, and:
Cloud Calling*• Business-class
voice and video• Mobility• Voice Messaging
M1• Business-class
Messaging• 1:1 and 3-party
video calling with screen sharing
• Join Spark and SIP-based meetings
*Excludes PSTN Services. Sourced via Media Provider partners.
AddRoom
Registration
Connect a room endpoint to the
Spark cloud
ConferenceAudio
Toll Dial-in &Callback
AdditionalCenters
EventTraining
1
2
3
46C97-736217-00 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Message Meeting Call1:1 and team messaging in virtual
roomsPersistent Chat, Content Sharing, Iteration
A Cloud-based phone system1 plus much more
Make calls within or outside organization via the PSTN1
Audio, video, and web meetingsBefore/during/after-meeting messaging and
content
Spark Services
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3 rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-
dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.