Introducing BlackBerry Enterprise Server for Novell GroupWise 4.0 ® Aaron Stuart Product Manager...
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Transcript of Introducing BlackBerry Enterprise Server for Novell GroupWise 4.0 ® Aaron Stuart Product Manager...
Introducing BlackBerry Enterprise Server for Novell GroupWise 4.0
®
Aaron StuartProduct ManagerResearch In Motion
© April 18, 2023 Novell Inc.2
Presentation Agenda
The Mobility Decision• Needs of user• Needs of IT admin • Needs of officer• Key deployment considerations
The Mobility Solution• Completeness of BlackBerry®
• BlackBerry Enterprise Server for Novell GroupWise 4.0
The Mobility Experience• Features for Novell GroupWise® user • Features for IT admin• Extending corporate applications
The Return On Investment• Proven Solution of BlackBerry
© April 18, 2023 Novell Inc.4
Needs of user
“It would be a real time saver to send and receive e-mail from any location when I am on the go”
perpetually productive
“My sales reps can’t access or update their customer information or sales funnel while they are on the road. This has lead to inaccurate forecasting and inventory management”
enterprise application accessibility
“Once a service call comes in, I need to get job tickets assigned ASAP. I am committed to a maximum 5 minute response time.”
continually responsive
© April 18, 2023 Novell Inc.6
Needs of admin
“With the threat of information theft, security is at the top of our list when evaluating wireless solutions”
Secure
“Our mobile solution needs simplicity & efficiency in delivery”
Easy to install, deploy, manage and support
“We need a reliable platform that supports deploying devices for hundreds of users in dispersed areas around the globe”
Scalable
“Technical solutions must integrate well into our infrastructure while not creating extended demands on our people or our systems”
Platform for additional applications
© April 18, 2023 Novell Inc.8
Needs of officer
“It’s our policy to adapt our solution with a means to achieve an end that reduces hardware, software and maintenance costs”
low total cost of ownership (TCO)
“With any implementation that involves a capital expenditure, we necessitate business leaders to show actual return on investment”
high return on investment (ROI)
“What! I can’t get my email! Fix it now!”
mission critical emphasis
© April 18, 2023 Novell Inc.10
Key deployment considerations
Degree of mobility and coverage
Number and type of devices
Network and carrier selection
End-user requirements
Administration Requirements
Use of Solution Provider
© April 18, 2023 Novell Inc.12
Completeness of BlackBerry
CompleteSolution
Device
Wireless Service
Connecting Infrastructure
BlackBerry Enterprise Server
Support
– Providing for the needs of both the end-user and IT administrator
© April 18, 2023 Novell Inc.13
Completeness of BlackBerry
Compelling Design• Small and lightweight! (<5 oz.)• Long battery life• Low cost of ownership• Various form factors
Immediate User Experience• Integrated Wireless Technology• Broad coverage• “Always On, Always Connected” • Push Technology• Low latency
Complete Solution• Mail system and application
connectivity• Secure, secure, secure!
© April 18, 2023 Novell Inc.14
Completeness of BlackBerry
• Feature-rich, end-to-end, “push” solution• De facto standard for wireless email and data• Industry and Government accepted security• Available on 75+ carrier networks in 30+
countries• Over 2 million subscribers and climbing• First offered enterprise solutions for both
Microsoft Exchange® and IBM Lotus Domino®
• Demand to provide same for GroupWise
A direct solution for GroupWise is now available!
© April 18, 2023 Novell Inc.16
BlackBerry Enterprise Server for Novell GroupWise 4.0
Integrates with Novell GroupWise v6.5.1+• GroupWise currently certified to run on Novell Netware• Certification to run on Windows and Linux to come
Installed on Windows 2000(SP4+) or 2003 Server• 2GHz Pentium IV, 1.5GB RAM
Single BES install can support up to 500 users
Database support• MSDE 2000 or SQL 2000 (Collocated or remote)
Localization• handhelds and email environment can support:
English, French, Italian, German and Spanish
© April 18, 2023 Novell Inc.17
BlackBerry Enterprise Server for Novell GroupWise 4.0
Directly interacts with GroupWise• no access via proxies, no WebAccess login• non-disruptive for existing environment when installed
Use of GroupWise Object API• BES seen by GroupWise as Trusted Application• same mechanism used by GroupWise client linking to
GroupWise• for each user, persistent connection is maintained between
the BES to the Post Office in domain that user actually resides in
Licensing Scheme• Client Access License (CAL) applied on per device basis• One-time fee basis
18
Firewall
CorporateWeb or
ApplicationServers
Novell GroupWiseServer(s)
BlackBerryEnterprise Server(s)
XML/HTTP(S)
Internet
3G
2.5G
End-to-End AES Encryption
“Always On, Always Connected”,Push Experience
BlackBerry Enterprise Server for Novell GroupWise 4.0_____________________________________________________________________________________________
© April 18, 2023 Novell Inc.20
Features for the GroupWise user
“The ease of application deployment and state-of-the-art wireless communications has helped staff stay in touch on many levels, including email, instant calendar updates as well as contacts and has greatly improved efficiency”
Deborah Maguire, Executive Director of Computer Services, Senate of Pennsylvania
© April 18, 2023 Novell Inc.21
Features for the GroupWise user
Complete wireless synchronization– Email– Calendar– Personal Address Book– Personal Information Management (PIM)
Ability to update settings from device– Filters– Auto-signature– Folder management
Compelling experience– Attachment viewing– Automatic backup– Remote Address Lookup
All in an EASY to use package!
© April 18, 2023 Novell Inc.22
Features for the GroupWise user
Wireless Email Synchronization• Two-way reconciliation of message activity
– Deletes– Sent Messages– Marking read/unread– Folder filing moves
• Purge deleted items folder from handheld – to manage mailbox quotas
• GW folder email pushed to device as specified by user
• Enabled by default on both server and device
© April 18, 2023 Novell Inc.23
Features for the GroupWise user
Wireless Email Settings• Create, edit, modify and enable email filters
• Update email settings for: auto-signature, folder redirection, email reconciliation and ‘saving sent items’
© April 18, 2023 Novell Inc.24
Features for the GroupWise user
Remote Address Lookup• enables to search for an entry in corporate
directory• can search using letters from first or last name
or both• returns up to 20 closest matches• send “one-off” email • use to create an appointment• add the match to personal address book
– reflected on device and in GroupWise
© April 18, 2023 Novell Inc.25
Features for the GroupWise user
Wireless Calendar Synchronization• Two-way reconciliation of calendar activity• Meeting Requests
– Initiate from handheld– Invite users from personal address book
• Meeting Accepts/Rejects– Respond from handheld– Calendar updated accordingly
• Additional Support for– Reminder notes– Reoccurring meetings
© April 18, 2023 Novell Inc.26
Features for the GroupWise user
Wireless PIM Synchronization• Two-way reconciliation of PIM activity
– Contacts– Tasks– Memos
• Create, edit, or delete from handheld• Populated on handheld once activated• Enable/disable wireless synch
– for any PIM component
© April 18, 2023 Novell Inc.27
Features for the GroupWise user
PIM Categories• Allows user to organize PIM data via categorization• Two-way synchronization between user’s GroupWise
environment and the device• Support for PIM Categories within Address Book, Tasks and
Memos– Create and delete categories – Assign category to user data
– e.g. Business vs. Personal
– Filter by category
© April 18, 2023 Novell Inc.28
Features for the GroupWise user
Attachment Viewing• Document Type Support
– MS-Word, Excel, PowerPoint, PDF, WordPerfect, and ASCII text
• Image Type Support– JPG, BMP, PNG, GIF, TIFF – Embedded graphics (within .DOC)
• HTML Documents and ZIP format• Support for colour in attachments • View TOC of large documents
– go directly to section of interest• Email addresses, URLs and phone
numbers found in attachments are hyperlinked to the appropriate BlackBerry Application
© April 18, 2023 Novell Inc.29
Features for the GroupWise user
Automatic Wireless Backup
• Handheld data not already stored on the server is automatically backed up to the server (i.e. font settings, message options, browser bookmarks, phone call logs, etc…)
• Always backed up without having to remember to do so manually!
© April 18, 2023 Novell Inc.31
Features for the IT Admin
“I was surprised at the ease of installing this solution. We had no problem adding and configuring users”
Etienne Huber, IT-System Manager at German-based Schwarz Pharma
© April 18, 2023 Novell Inc.32
Features for the IT Admin
Ease of deployment• Cradle-less user provisioning• Handheld Configuration Tool• Application Loader “Lite”• Wireless application provisioning
Ease of management• Wireless IT policy• Handheld Management Information• 3rd Party Application Download and
Management
Ease of support• Wireless IT command• User setting management
All with an EASY to use set of tools!
© April 18, 2023 Novell Inc.33
Features for the IT Admin
Management Console• BlackBerry Manager
• Manage applications• Manage devices• Manage deployment
• View and control all servers via one console
• Drill down for detailed user information
• Data also available via SNMP
© April 18, 2023 Novell Inc.34
Features for the IT Admin
Cradle-less User Provisioning• User purchases BlackBerry handheld and contacts their IT
Department• IT adds user to the BlackBerry Enterprise Server and
provides them with a password• User initiates the EA application on the device and enters email
address and password provided by IT• Security key exchange done securely OTA, and Service Books
are then provisioned wirelessly• User’s calendar, address book, tasks, and existing handheld
options (if present) are then populated automatically onto the user’s handheld for immediate use!
© April 18, 2023 Novell Inc.35
Features for the IT Admin
Handheld Configuration Tool
• Allows IT to fully control the initial user experience
• Allows IT to perform actions for multiple users simultaneously:
• Load appropriate handheld software from a central location
• Provision security keys, service books, and initial load of user data (calendar, address book, tasks, email messages, and default handheld options if desired)
© April 18, 2023 Novell Inc.36
Features for the IT Admin
Application Loader “Lite”•IT can provide users with a basic tool to upgrade core handheld software (operating system/radio)•A simple wizard can be run from a central LAN location as specified by IT
© April 18, 2023 Novell Inc.37
Features for the IT Admin
Wireless Application Provisioning • Follows the “Over-The-Air User Initiated Provisioning
Recommended Practices for MIDP 1.0” J2ME application download
• Using the Browser users can wirelessly download add-on J2ME applications
• Users can now also manage, run, and delete these add-on downloaded applications directly from the handheld itself
© April 18, 2023 Novell Inc.38
Features for the IT Admin
Wireless IT Policy• IT needs to be able to
control device settings
• Security, PIM synch settings, etc.
• Push policies wirelessly to handhelds
• Enforcing the use of handheld password
• Disable PIN-to-PIN, SMS, phone, attachment viewing
• Dozens of policies
© April 18, 2023 Novell Inc.39
Features for the IT Admin
Handheld Management Information• Agent on handheld reports asset management
information
Exportable to .CSV
© April 18, 2023 Novell Inc.40
Features for the IT Admin
3rd Party Application Download and Management• Specify which applications are required, allowed, disallowed
• Specifying a 3rd party application as required will push that application wirelessly to appropriate handhelds if not already present
• Specify what resources (on and off the handheld) a given 3rd party application can access
© April 18, 2023 Novell Inc.41
Features for the IT Admin
Wireless IT Command• IT needs to be able to
immediately react to lost or stolen BlackBerry handhelds
• Push commands wirelessly to handhelds
• Wipe Handheld, erasing all application data
• Lock Handheld and require a password to access
• Change Password if user has forgotten password
• Set Owner Information if user has lost handheld
© April 18, 2023 Novell Inc.42
Features for the IT Admin
Simplifies troubleshooting!
User Setting Management
• Redirection
• Save sent items
• Auto-signature
• PIM Sync
• Filters
• Security
• and more
© April 18, 2023 Novell Inc.43
Features for the IT Admin
BlackBerry Enterprise Server Resource KitCommand line tools and information resource to help administrators improve management of the BES 4.0 server
e.g. BESUserAdmin - Allows admins to perform user and
device administration from command line
Major components include:• Tools available for download from BlackBerry Support Website
– http://www.blackberry.com/support/downloads/resourcekit.shtml
• Knowledge Base articles about third party products
Now Available for BES for Novell GroupWise!
© April 18, 2023 Novell Inc.44
Features for the IT Admin
Security Model of the BlackBerry Solution• Rigorous attention to security
– data integrity, confidentiality and authenticity
• Outbound initiated connection from BES to Internet• End-to-end encrypted data• Local content encryption option• Handheld password protected• IT Policy and enforcement
Leverages 256 bit Advanced Encryption Standard (AES)
© April 18, 2023 Novell Inc.46
Extending Corporate Applications
“Having the ability to use GroupWise and the BlackBerry platform together has helped everyone stay in touch and enabled faster access to information, helping our productivity to increase”
Peter Varszeghy, IT Support Coordinator for Australia-based Quiksilver
47
Extending Corporate Applications_____________________________________________________________________________________________
“Mobile Data Service (MDS) is the part of BES that enables data sources, in addition to email, to be
extended wirelessly with security.”
This connection is what bridges the gap between application and web servers and the mobile device
48
Extending Corporate Applications______________________________________________________________________________________________________________________
CRM
ERP BusinessIntelligence
Network & Systems Management
Messaging &Collaboration
DocumentManagement
Content
CorporateIntranet
SCM
Sales Force Automation (SFA)
Database Access
InstantMessaging
GAL/NABAccess
Industry Vertical Applications
Field Service Automation (FSA)
Scheduling
Standard Protocol Connectivity(HTTP, HTTPS, TCP/IP)
Standard Language Support (XML, xHTML, cHTML, WML, WAP)
High Data Security (AES, SSL/TLS)
Data Push Support
Multi-Network Support
© April 18, 2023 Novell Inc.49
Extending Corporate Applications
Browser/Server• Securely access corporate portals
& web-based applications• Leverage PUSH to distribute content
Custom Client/Server Applications• Develop & deploy a custom Java/J2ME
applications for the handheld• Effective local data storage
Wirelessly configure through IT Policy
© April 18, 2023 Novell Inc.50
Extending Corporate Applications
An example …Complete control of Netware servers• Spawn telnet sessions• Invoke Console commands e.g. monitor• Complete control of Console
Manage NDS/eDirectory services• Create and edit users, • Reset passwords, update login scripts• Similar GUI as ConsoleOne
MDS allows the BlackBerry device to communicate with the Mobile Admin Server
© April 18, 2023 Novell Inc.52
Beyond 4.0 (Currently Planning)
Features for the Administrator• GWConnector further optimization• GroupWise running on Linux and Windows• Seamless user moves• Performance utilities
Features for the End-User• Enhanced appointment handling• Assigned task and phone message support• Address Lookup optimization
© April 18, 2023 Novell Inc.53
Beyond 4.0 (Future Considerations)
Features for the Administrator• Role-based administration• Group-based user management
Features for the End-User• MDS 4.1• BlackBerry Connect• Unicode • Multiple GroupWise address book selection• GroupWise Messenger• Support for Sequoia
© April 18, 2023 Novell Inc.55
Ipsos Reid BlackBerry ROI Study
Study was conducted with 490 IT managers responsible for managing BlackBerry in their firms and 210 BlackBerry end users.
Study Results• Personal Productivity > Average end user converts 54
minutes of downtime into productive time per day. This equates to 196 hours per user per year in recovered downtime.
• Workflow > Average end user reports that BlackBerry increases efficiency of the team that they work with by 29%. This equates to over US$21,000 per BlackBerry user per year based on international productivity per employee data.
• Immediacy > Average end user processes 2,750 time sensitive email per year while mobile and over 1,340 phone calls per year. Value of immediacy is difficult to quantify but can reasonably be estimated at over US$5,000 per BlackBerry user per year.
General DisclaimerThis document is not to be construed as a promise by any participating company to develop, deliver, or market a product. Novell, Inc., makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.
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