Intro to Olark - Alley NYC Happy Hour Showcase (2.4.15)
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Happy Customers, Now. Featuring: Olark @Olark #OlarkLiveC hat Presented by: Karl Pawlewicz Voice of Olark @karlpawlewicz
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Transcript of Intro to Olark - Alley NYC Happy Hour Showcase (2.4.15)
Happy Customers, Now.Featuring:
Olark@Olark#OlarkLiveChat
Presented by:
Karl PawlewiczVoice of Olark@karlpawlewicz
2009
2009
2015
2015
2009 2015
Employees: 4 (founders)Locations: Palo AltoYC AlumBootstrapped
Employees: 32 Locations: Ann Arbor, Austin, Brazil, Charlotte, Denver, Detroit, Montana, New Orleans, NYC, Phoenix, Portland, San Diego, San Francisco, UK, Toronto
Bootstrapped
Help Customers
Help Your Team
Why live chat?
Great Service = Sales
Why?
Cause be awesome,that's why.
The Grand Filter of
Customer Service
CustomersProduct
&EngineeringTickets
SpecsGraphs
ChatEmailPhone
Eliminate filters
Email formChat
(multiple ops)
It scales with you
Chat(one
person)
Spreadsheet
Helpdesk(Desk.com)
CRM (Salesforce)
Get Everyone Involveda.k.a All Hands Support
At ZenPayroll, our entire team spends at least one day each month talking with customers“
”-Tomer London, Co-Founder ZenPayroll
