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    CONFIDENTIALThe Information Contained In This Presentation Is Confidential And Proprietary To MicroStrategy. The Recipient Of This Document Agrees That They Will Not Disclose Its Contents To AnyThird Party Or Otherwise Use This Presentation For Any Purpose Other Than An Evaluation Of MicroStrategy's Business Or Its Offerings. Reproduction or Distribution Is Prohibited.1

    1

    BUSINESS INTELLIGENCE WITH MICROSTRATEGY

    An Introduction ToBusiness Intelligence

    With MicroStrategy

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    Agenda

    Overview of Business Intelligence

    MicroStrategy Introduction

    Some Case Examples

    Next Steps

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    Business Intelligence Continues to Bea Top Business InvestmentPriority

    2006, Forrester Research, Inc. Reproduction Prohibited

    The State Of Software Investments

    November 2006, Data Overview The State Of Enterprise Software Adoption

    2006, Forrester Research, Inc. Reproduction Prohibited

    The State Of Software Investments

    November 2006, Data Overview The State Of Enterprise Software Adoption

    Figure I: Technologies ThatWill Havethe GreatestImpacton Business over the NextTwo to Five Years

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    The BI Platform is the Key Componentofa Business Intelligence System

    Business Intelligence Platform

    ReportingDash-boards

    OLAPAnalysis

    AdvancedAnalysis

    Alerting

    Custom BI Applications

    Operations Analysis Productivity Reporting HR Reporting Web Commerce Analysis

    Supply Chain Management Inventory Analysis Fulfillment Analysis Distribution Cost Analysis

    Financial Reporting Analysis P&L Reporting Profitability Analysis Financial Compliance Analysis

    Customer Analysis Customer Segmentation Customer Profitability Cross-sell / Up-sell

    Risk Analysis Risk Management Portfolio Risk Analysis Fraud Detection

    Sales Analysis Store / Geographic Analysis Sales Pipeline Reporting Sales Perf. / Quota Reporting

    Vendor Performance Analysis Service Level Agreement Chargeback Analysis Relative Sales Analysis

    Product Management Product Performance Analysis Market Basket Analysis Category Management

    Data Warehouses andOperational Systems

    ERPSystems

    CRMSystems

    WebSystems

    DataWarehouse

    DataMarts

    BI Applications

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    CONFIDENTIALThe Information Contained In This Presentation Is Confidential And Proprietary To MicroStrategy. The Recipient Of This Document Agrees That They Will Not Disclose Its Contents To AnyThird Party Or Otherwise Use This Presentation For Any Purpose Other Than An Evaluation Of MicroStrategy's Business Or Its Offerings. Reproduction or Distribution Is Prohibited.5

    MicroStrategy Company Overview

    Atlanta

    Boston

    Charlotte

    Chicago

    Dallas

    Denver

    Los Angeles

    Montreal

    New York

    San Francisco

    Buenos Aires

    Mexico City

    Monterrey

    Sao Paulo

    Barcelona

    Brussels

    Cologne

    Copenhagen

    Frankfurt

    Johannesburg

    Lisbon

    London

    Madrid

    Milan

    Munich

    Paris

    Rome

    Stockholm

    Utrecht

    Melbourne

    Seoul

    Singapore

    Sydney

    Tokyo

    Seattle

    Tampa

    Toronto

    Washington

    Vienna

    Warsaw

    Zurich

    Founded in 1989

    Largest independent public BI vendor(NASDAQ: MSTR)

    In the Gartner Leader Quadrant for BI Platforms

    Selected by Forbes as one of the 100 Best Small Companies in 2007

    Over 2 million business users at over 4,000 organizations

    Direct operations in 51 cities in 33 countries across the world

    Over 1,900 employees worldwide; 25% are dedicated to R&D

    $451M in FY2008 Revenue, 31 consecutive quarters of YOY revenue growth Over 60 patents pending or issued for MicroStrategy software

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    MicroStrategy is the LargestIndependentPublic BI Company

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    IndependentBI Vendors Deliver Open Systems Benefits to Customers

    Innovation-driven Corporate Priority-driven

    Independent

    Open Systems

    Conglomerate

    Closed Systems

    Vendor Leverage Vendor Lock-In

    Open Integration Proprietary Integration

    Best of Breed Stack Preselected Stack

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    MicroStrategy is Specifically Designedto Help Companies Easily ChangeAny ofthe Components ofTheir BI Stack

    Companies can easily

    change any of these

    without having to

    change any of these:

    Change Jyour Database Vendor

    Change Jyour Server OS and HW

    ChangeJ

    your Web or App ServersChange Jyour Browser

    Change Jadd MDX Data Sources

    Change Jyour Enterprise PortalReport Designs Jno change

    Metadata Structure Jno change

    User Interface Jno change

    System Admin Jno change

    Command Scripts Jno change

    Security Settings Jno change

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    Gartner Magic QuadrantCustomer Survey: Survey ofBI Customers inSupportofthe Gartner Magic QuadrantAnalysis for BI Platforms

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    BI Survey 7: BI Technology Rankings Accordingto the BI Survey 7 TheLargestIndependentSurvey ofBI, Involving Over 1,900 Companies

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    MicroStrategy is theBestOverall BI Technology Accordingto theMostRecentAnalystEvaluations and Customer Surveys

    MicroStrategy#1

    MicroStrategy#1

    BI PlatformCapabilities

    Rating

    Analyst Evaluation

    Kurt Schlegel

    Bhavish Sood12 BI Capabilities220 Distinct Criteria

    April 2007

    Oracle#1 tie

    Oracle#1 tie

    IBI#1 tie

    IBI#1 tie

    Cognos#4

    Cognos#4

    SAP#5

    SAP#5

    Hyperion#6

    Hyperion#6

    Bus Obj.#7

    Bus Obj.#7

    QlikTech#8

    QlikTech#8

    Panorama#8

    Panorama#8

    Microsoft#10

    Microsoft#10

    SAS#11

    SAS#11

    Magic QuadrantCustomer Survey

    MicroStrategy#1

    MicroStrategy#1

    QlikTech#2

    QlikTech#2

    Oracle

    #3

    Oracle

    #3

    Cognos#4

    Cognos#4

    Board#5

    Board#5

    SAS#6

    SAS#6

    Microsoft#7

    Microsoft#7

    Applix#8

    Applix#8

    Bus. Obj.#9

    Bus. Obj.#9

    IBI#10

    IBI#10

    Spotfire#11

    Spotfire#11

    Customer Survey

    James Richardson367 Companies12 Core BI CapabilitiesMarch 2008

    Analyst Evaluation

    Cindi HowsonHands-on testing100+ Criteria TestedMay 2008

    MicroStrategy#1

    MicroStrategy#1

    Bus. Obj.#2

    Bus. Obj.#2

    IBI#6

    IBI#6

    Microsoft#6 tie

    Microsoft#6 tie

    QlikTech#8

    QlikTech#8

    Oracle#3 tie

    Oracle#3 tie

    SAS#3 tie

    SAS#3 tie

    Cognos#3 tie

    Cognos#3 tie

    Customer Survey

    Nigel Pendse1,901 Companies58 Countries17 Major CategoriesFeb 2008

    MicroStrategy#1

    MicroStrategy#1

    Applix#2

    Applix#2

    IBI#3

    IBI#3

    Microsoft AS#4

    Microsoft AS#4

    Hyperion#5

    Hyperion#5

    Microsoft RS#6

    Microsoft RS#6

    Cognos AS#7

    Cognos AS#7

    Cognos RS#8

    Cognos RS#8

    Bus. Obj.#9

    Bus. Obj.#9

    SAP#10

    SAP#10

    B.O. Crystal#11

    B.O. Crystal#11

    Analyst Evaluation &Customer Survey

    Daan Van BeekNorman Manley70 Evaluation CriteriaNov 2007

    MicroStrategy#1

    MicroStrategy#1

    IBI#2

    IBI#2

    Oracle#3

    Oracle#3

    SAS#4

    SAS#4

    Hyperion#5

    Hyperion#5

    Microsoft#6

    Microsoft#6

    Cognos#7

    Cognos#7

    Bizzcore#8

    Bizzcore#8

    Bus. Obj.#9

    Bus. Obj.#9

    SAP#10

    SAP#10

    Actuate#11

    Actuate#11

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    WhatMakes MicroStrategyArchitecture Different?MicroStrategy is Based on Relational OLAP (ROLAP)

    OLAP

    Products

    Relational

    Reporting Products

    MicroStrategy delivers:(High Interactivity with High Scalability)

    Relational OLAP

    ROLAP

    Highest Data Scalability

    Highest User Scalability

    Highest Performance at Scale

    Sophisticated Analytics

    Lowest Cost to Operate andMaintain (lowest TCO)

    Ideal for Data Warehousing

    Very Rapid Report Creation

    Superior End-user Self-service

    High User Scale

    High Data Scale

    Low User Scale

    Low Data Scale

    LowA

    nalytics

    LowIn

    teractivity

    HighAnalytics

    HighInteractivity

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    Retail

    Financial Services

    Communications

    MicroStrategy is Used ByLeading Companies Across All Industries for TheirMostDemanding Business IntelligenceApplications

    Other Major Companies

    Leading Internet, Travel andTransportation Companies

    7 of the Top 10 Global Retailers

    3 of Top 5 Global Food and Drug Stores

    Manufacturing

    7 of Top 10 Global ManufacturingCompanies

    8 of Top 10 Global Telco Companies

    Pharmaceuticals

    9 of Top 10 Global Pharmaceutical Companies 8 of the Top 10 Healthcare Companies

    7 of Top 10 Global Commercial Banks 4 of Top 5 Diversified FSI 4 of Top 5 Global Insurers

    Governments

    Covering Federal, State, and LocalGovernment Entities

    Consumer Packaged Goods

    5 of Top 7 Global ConsumerPackaged Goods Companies

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    MicroStrategy Customers in Retail Include:

    MicroStrategy is Used at 7 of the Top 10 Global Retailers

    MicroStrategy Supports over300

    Retail Companies Across22

    Countries

    Aeropostale

    Ahold

    American Signature, Inc.

    Applebee's International Inc.

    Barnesandnoble.com

    Belk

    Borders Group, Inc.

    Charming Shoppes

    Circuit City Stores

    The Container Store

    Corporate Express

    CSK Auto Corporation

    Darden Restaurants

    Davids Bridal

    Dick's Sporting Goods

    eBay Eckerd

    Fnac

    Food Lion

    GUESS?, Inc.

    Hannaford Bros. Co.

    Hard Rock Cafe

    Harris Teeter

    Hudson's Bay Company

    KB Toys, Inc.

    Limited Brands

    Liz Claiborne

    Lowe's Companies, Inc.

    McDonalds Austria

    METRO Group

    Michaels Stores

    Micro Electronics Inc.

    Netflix

    O'Reilly Automotive

    Pacific Sunwear

    Petco Animal Supplies

    PF Chang's

    Priceline

    Raley's Sainsburys

    Shoppers Drug Mart Inc.

    Stage Stores

    Starbucks Corporation

    Victoria's Secret, Inc.

    Yahoo!

    Zavvi (Virgin Retail)

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    Hallmark

    Supporting Multiple BI

    Applications at Scale

    Applications:

    Campaign Analysis, Consumer TransactionAnalysis, Sales Analysis, Shipments / Invoices,Systems Management & Performance, SeasonalInventory

    Deployment:

    Database: Teradata, OracleDatabase Size: 2.5+ TBUsers: 1,000 Interactive Users and 140 Power

    Desktop Users

    Based on previous successes, Hallmark is expanding its

    use of Business Intelligence and specifically

    MicroStrategy into new areas of Financial and Retail

    Analysis.

    High Data ScaleData scalability in the

    multi-terabyte rangerequired by retailanalysis is onlypossible with theMicroStrategy ROLAParchitecture

    METRO Group

    Improving Retail Business

    Processes with a Massive,

    Worldwide Solution

    Applications

    Operations Management, Sales Analysis,Product Analysis, Supply Chain Management

    Deployment

    Database: Teradata DB Size: 36+ Terabytes Users: 2,500+ Users

    METRO supports numerous analytical applications and

    thousands of users, as well as applications that supportoperations across 28 countries. Through the application

    of BI, METRO has achieved improved promotion

    effectives, reduced advertising costs, and higher

    customer profitability and loyalty.

    MicroStrategy is the Global Standard in Retail

    Lowes Companies

    Building Strong Revenues

    Applications

    Operations Management, MerchandiseManagement, and Inventory Management,Supply Chain Management

    Deployment

    Database: Teradata DB Size: 20 Terabytes Users: 3,500 Active Employees and Vendors Interface: Web, E-Mail Architecture: Intranet, Extranet

    Lowe's is the second-largest home improvement retailer in

    the world. Lowe's employees from multiple businessareas use MicroStrategy to manage inventory, improve

    margins, review market specificity, and identify sales

    opportunities.

    Corporate Express

    2007 TDWI Best Practices

    Award Winner in

    Predictive Analytics

    Applications:

    Market Basket Analysis, Marketing Analysis,Predictive Analytics, Sales Analysis

    Deployment:

    Database: Netezza DB Size: 8 TB Users: 10,000+ Architecture: Intranet, Extranet

    Corporate Express, a 2007 TDWI Best Practices Award

    Winner, is using its market basket application to track

    the baskets of all of its online customers, and can

    identify which SKUs are most profitable or poorperformers when purchased in combinations.

    SophisticatedAnalyses and

    CalculationsComplex retail analysissuch as market-basketis well supported byMicroStrategy

    ComplexRelationshipsMany-to-manyrelationships and non-aggregate metrics,

    essential for retailanalysis are nativelysupported inMicroStrategy

    High User ScaleDeployment to 1,000sof users in distributedstores and to theexternal supply chain

    requires full-functionweb interface with nodownload.

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    Department Contribution

    In Stock %

    Inventory TurnsLineal Feet

    Mark Down %

    Pull-Through

    Reallocations

    Seasonal Buying

    Sell-Through

    Weeks of Supply

    Vendor Rationalization

    Ad Blocks

    Channel Share

    Coupon DistributionEnd-Cap Efficiency

    Feature vs. Display

    Grand Openings

    Market Share

    Marketing Areas

    Price Points

    Promo Lift

    Seasonal Events

    Asset Turnover

    Comp Store Sales

    Competitor StoresFront Store Sales

    Inventory Turnover

    Labor Cost Analysis

    Reallocation / DSD

    Register Usage Analysis

    ROA

    Sales & Margin

    Sales / Square Foot

    Attachment Rates

    Basket-Register Correlation

    Brand Switching

    Core Item Frequency

    Core Items

    Customer Loyalty

    Demographic Baskets

    In-Basket Price

    Items per Basket

    Revenue Contribution

    Shopper Penetration

    Assortment Optimization

    Category Contribution

    Category Scorecards

    Item Definitions

    Market Comparison

    Pricing Modules

    Role Analysis

    Season Changeover

    Share of Shelf

    SKU Rationalization

    Vendor Performance

    MicroStrategy Customer Applications in Retail

    Market BasketCategory Management Loss Prevention

    Marketing AnalysisMerchandise Management Store Operations

    Backorders

    Cancels

    Distribution Shrink

    Hot Customer

    Hot Staff

    Hot Stores

    Markdowns

    Natural Losses

    Return Rates

    Shrink Analysis

    Vendor Rationalization

    eBay selected MicroStrategy because of

    its exceptional user scalability and itsability to support advanced reporting and

    analysis. MicroStrategy also provides

    excellent query performance with our

    rapidly growing multi-terabyte data

    warehouse.

    -Brad PetersonCIO, eBay

    As a result of using the MicroStrategyplatform, Lowe's is realizing significantbenefits through improved merchandisingdecisions, more timely responses toinformation requests, cost reductioninitiatives, enhanced employeeproductivity, and better service to ourcustomers."

    -Steve StoneSenior Vice President andChiefInformation Officer , Lowe's Companies

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    Improving Sales through

    Improved Customer

    Service and Employee

    Satisfaction

    Key BI Characteristics:

    Business Use:

    Business Benefits:

    INDUSTRY: Retail; Grocery

    BUSINESS USERS: 12,000+

    BI COMPONENTS: ~15 Base ReportsOPERATING ENV.: 16 CPUs at 750 MHz

    DATABASE: Moving from Teradata to HP NeoView; 24+ TB

    CUSTOMER SINCE: 1999

    APPLICATIONS: Sales Performance Analysis

    Customer Satisfaction Analysis

    Mystery Shopper Reporting

    Employee Satisfaction Analysis

    Market Basket Analysis

    Category Management

    By focusing on customer satisfaction, product availability, and employeesatisfaction, Sainsburys marketplace image has been enhanced

    Sainsburys profitability is higher than most competitors

    More than 12,000 people in Sainsburys stores receive reports via e-mailevery week that contain sales metrics, inventory metrics, and peerbenchmark between like-stores

    Store Managers are constantly challenged to refine their operations toimprove their peer-wise rankings

    Buyers and Merchandisers at Corporate HQ perform global categorymanagement, improving product mix and promotions

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    Enhancing Profitability

    and Expanding the

    Business Through

    Optimized Inventory and

    Sales Analysis

    Key BI Characteristics:

    Business Use:

    Business Benefits:

    INDUSTRY: Retail

    BUSINESS USERS: 2,000+

    BI COMPONENTS: 33,500 Reports; 19,600 Business MetricsOPERATING ENV.: Windows 2000/2003

    DATABASE: Oracle 9i; 6+ TB

    CUSTOMER SINCE: 2002

    APPLICATIONS: Merchandise AnalysisTransportation ManagementWarehouse Management

    Upper management has easy, constant access to key sales metrics, leadingto faster, more informed decisions

    More efficient inventory control and management

    Substantial business growth attributed to better decision making and insight

    PetSmart uses MicroStrategy to manage daily operations at each of itsstores across the United States.

    Every day, PetSmart executives, regional managers, marketers, andinventory managers use MicroStrategy dashboards to gauge the profitabilityof products and services and better manage inventory.

    PetSmart has reduced stock-outs, enhanced oversight of store performance,and increased revenue from PetSmarts services business.

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    Applying BI to Many

    Aspects of the

    Business to Improve

    Profitability, Sales

    Performance, and

    Customer Experience

    Key BI Characteristics:

    Business Use:

    Business Benefits:

    INDUSTRY: Retail

    BUSINESS USERS: 10,000 and growing

    OPERATING ENV.: LinuxDATABASE: Netezza (8+ TB); Oracle 10g (10+TB)

    CUSTOMER SINCE: 2005

    APPLICATIONS: Customer Retention

    Customer Extranet

    Market Basket Analysis

    Sales Analysis

    Revenue Forecasting

    Customer Profitability Analysis

    Using BI, Corporate Express has seen that the average order size doubleswhen the appropriate, complementary product is offered to a customer.

    In June 2007, Corporate Express received the 2007 Best Practices Awardfor Predictive Analytics from The Data Warehousing Institute

    MicroStrategy used to monitor and analyze business performance at thecorporate and divisional levels

    Corporate Express customers view purchase history and backlog using at-a-glance dashboards and standard reports

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    DEMONSTRATION ofMicroStrategy Dynamic Dashboards

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    Companies Replace Cognos Applications withMicroStrategy

    IBM / CognosAccumulated a Piecemeal Architecture

    Suffers Performance Problems at Scale

    Requires an Excessive Number of IT Staff and Servers

    MicroStrategy replaced 2,000 Cognos users and became the enterprise BI standard

    Cognos could not provide self-service end user reporting

    MicroStrategy reduced IT effort by 24 people, saving $2+ million per year

    MicroStrategy replaced 1,000 Cognos users, extending to 15,000 over 3 years

    Cognos platform was deemed not stable enough for enterprise-wide deployment

    Cognos suffered performance problems, requiring ever more hardware to compensate

    MicroStrategy replaced 5,200 Cognos users, extending to 30,000 over 4 years

    Cognos required an excessive number of one-off reports to be designed by IT

    MicroStrategy was able provide more robust end-to-end extranet security

    Starbucks

    Corporation

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    Companies Replace MicrosoftBI Applications withMicroStrategy

    Microsoft / ProClarityLarge Disparate Collection of Tools and Servers

    Programming-intensive that Requires a Large IT Staff

    Unproven for Enterprise Deployments

    MicroStrategy provided superior usability for the business end users

    MicroStrategy provided more comprehensive charting and dashboard functionality

    Microsoft was more expensive than anticipated with a complex BI stack

    Defeated Microsoft for key extranet applications to more than 2,000 insurance brokers

    While Microsoft technology was low cost, it would require extensive IT effort

    MicroStrategy technology was judged to have superior analytic breadth, shorterdevelopment cycle time, and better integration with 3rd party mapping technologies

    Replaced 1,000 ProClarity users due to Microsofts lack of self-service

    Microsoft could not provide the required user scalability and performance

    Microsoft was too difficult to deploy, required too many IT personnel to administer

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    Companies Replace Business Objects Applications withMicroStrategy

    SAP / Business ObjectsCannot Provide All Business Analytics

    Has Performance Problems at Scale

    Accumulated a Piecemeal Architecture

    MicroStrategy replaced Business Objects on the desks of over 1,750 La Poste employees

    La Poste users received a superior user interface and easier self-service with MicroStrategy

    La Poste was able to redeploy IT staff because fewer were required with MicroStrategy

    Business Objects could no longer scale to the new Petabyte-levels in eBays Teradata DW

    Bus Objects was experiencing increasing performance problems as it grew over 2,500 users

    eBay was able to reduce the number of report designs by 75% using MicroStrategy

    Business Objects was unable to prove that it could support McDonalds worldwide restaurant

    operations, including over 30,000 stores and an expected 77,000 queries per week

    McDonalds was able to implement a shared BI environment in which divisions could

    independently create their own reports in close coordination with enterprise-wide standards

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    CONFIDENTIALThe Information Contained In This Presentation Is Confidential And Proprietary To MicroStrategy. The Recipient Of This Document Agrees That They Will Not Disclose Its Contents To AnyThird Party Or Otherwise Use This Presentation For Any Purpose Other Than An Evaluation Of MicroStrategy's Business Or Its Offerings. Reproduction or Distribution Is Prohibited.24

    Companies Replace Oracle BI Applications withMicroStrategy

    Oracle / Siebel /Hyperion

    Piecemeal Architecture With Difficult Migrations AheadRequires Excessive IT Resources to Create Reports and to Administer

    Unproven for Large User Populations and Large Data Volumes

    Chose MicroStrategy over Oracle for a 6,000 user installation and as the enterprise standard

    Sherwin Williams needed a technology that has been thoroughly field proven for a broad

    range of possible future needs and thus would require the least amount of expertise and effort

    MicroStrategy chosen as corporate standard, with initial rollout to 3,700 users

    MicroStrategy self-service offered a 10x reduction in reports compared to Oracle

    MicroStrategys centralized administration minimized the amount IT resource needed

    Chose MicroStrategy over Oracle for an enterprise-wide deployment of 7,000 users

    Oracle could not provide a full range of BI functionality from a single Web interface MicroStrategy provided a self-service enterprise-scale solution with lowest TCO

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    Get a set of Industry Case Studies

    Speak to an Industry Analyst

    Get a set Analyst Summaries of BI Technologies

    Get the whitepaper on the Open Systems Advantage

    Get our whitepaper that compares MicroStrategy to other BI technologies

    Get our whitepaper on Minimizing Total Cost of Ownership of BI

    Get a copy of the MicroStrategy Architecture book

    LEARN MORE

    Receive a detailed technical briefing and demonstration from a Sales Engineer

    Speak directly to some existing MicroStrategy customers

    Attend a MicroStrategy Symposium near you

    SEE MORE

    Attend a free hands-on class that provides an Introduction to BI with MicroStrategy

    Conduct a proof-of-concept using your data delivered through MicroStrategy BI

    Download the Evaluation Edition of the MicroStrategy software

    TRY IT

    Let us show you what MicroStrategy can do for you

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    Extra Slides

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    MicroStrategy Supports All 5 Styles ofBI froma Single OrganicArchitecture

    Browser

    s

    Portals OfficeMobileDesktop

    UNIFIED WEB INTERFACE

    Integrated Backplane

    Services Oriented Architecture

    Scoreca

    rds&

    Dashbo

    ards

    Reporting

    OLA

    P

    Advan

    ced

    Analys

    is&

    Ad-hoc

    Alerts&

    Proac

    tive

    Notification

    e-Mail

    All 5 Styles of BI

    Plug-n-Play Modules

    Unified Business Model

    All Data Sources

    Unified UI

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    CONFIDENTIALThe Information Contained In This Presentation Is Confidential And Proprietary To MicroStrategy. The Recipient Of This Document Agrees That They Will Not Disclose Its Contents To AnyThird Party Or Otherwise Use This Presentation For Any Purpose Other Than An Evaluation Of MicroStrategy's Business Or Its Offerings. Reproduction or Distribution Is Prohibited.28

    MicroStrategy 8 - ProductArchitecture

    Interactive Reporting, Analysis,Scorecards & Dashboards

    MicroStrategy

    SDK

    MicroStrategy

    Architect

    MicroStrategy

    Desktop

    WebBrowsers

    WebServices

    Portals

    Design &Administration

    MicroStrategy

    Intelligence ServerMicroStrategy

    OLAP Services

    MicroStrategy

    Report ServicesCommandManager

    Integrity

    Manager

    Enterprise

    Manager

    Object Manager

    MicroStrategy Clustering Option

    MicroStrategy

    Office

    MicrosoftOffice

    MicroStrategy

    Mobile

    RIMBlackberry

    Alerting & ProactiveNotification

    MicroStrategy

    Narrowcast Server

    E-Mail PrintersFile

    Servers

    MicroStrategy

    BIDK

    Relational Data Warehouses

    OracleDB2SQL ServerSybase

    TeradataInformixNonStopNetezza

    Cube Databases

    SAP BWHyperion EssbaseMicrosoftAS

    Operational DBs andNon-Relational Data

    (Excel, CSV, ERP)

    MicroStrategy Web

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    BI ProductSurvey: Evaluationand Survey Conducted by PassionedInternational, a Leading BI AnalystFirm inthe Netherlands

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    CONFIDENTIALThe Information Contained In This Presentation Is Confidential And Proprietary To MicroStrategy. The Recipient Of This Document Agrees That They Will Not Disclose Its Contents To AnyThird Party Or Otherwise Use This Presentation For Any Purpose Other Than An Evaluation Of MicroStrategy's Business Or Its Offerings. Reproduction or Distribution Is Prohibited.30

    Gartner BI Platform Capability Evaluation: Comprehensive, Point-by-pointEvaluation ofallMajor BI Products

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    CONFIDENTIALThe Information Contained In This Presentation Is Confidential And Proprietary To MicroStrategy. The Recipient Of This Document Agrees That They Will Not Disclose Its Contents To AnyThird Party Or Otherwise Use This Presentation For Any Purpose Other Than An Evaluation Of MicroStrategy's Business Or Its Offerings. Reproduction or Distribution Is Prohibited.31

    The BI Scorecard: Comprehensive Hands-on Evaluation ofBI Products by CindiHowson, Author, IndustryAnalyst, and PresidentofASK

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    CONFIDENTIALThe Information Contained In This Presentation Is Confidential And Proprietary To MicroStrategy. The Recipient Of This Document Agrees That They Will Not Disclose Its Contents To AnyThird Party Or Otherwise Use This Presentation For Any Purpose Other Than An Evaluation Of MicroStrategy's Business Or Its Offerings. Reproduction or Distribution Is Prohibited.32

    MicroStrategy Customers HaveMany BI Applications and Thousands ofUsers, Often ona Single, Shared Instance ofMicroStrategy

    17 Applications 3,500 Users

    17 Applications 3,500 Users

    20 Applications 3,000 Users

    >20 Applications 2,500 Users

    28 Applications 20,000 Users

    18 Applications 4,500 Users

    30 Applications 10,000 Users

    35 Applications 30,000 Users

    30 Applications 1,700 Users

    36 Applications 2,000 Users

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    MicroStrategy Customers Comefrom Every Industry, Because EveryIndustry Has Leaders with Enterprise BI Strategies

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    Mid-Size Companies in Every Industry ChooseMicroStrategyfor their BIApplications

    Other Industries

    Information, Media, Tech

    Financial Services

    Pharma / Healthcare

    Retail

    MicroStrategys BI Platform provides the integrated infrastructure to support the unique

    requirements of every industry with an easy-to-use Web interface and centralized

    administration.

    Two-Thirds of all the Retailers inFORTUNEs Global 500

    3 of Top 5 Global Food and Drug Stores

    4 of Top 5 Diversified FSI 7 of Top 10 Global Commercial Banks 4 of Top 5 Global Insurers

    9 of Top 10 Global PharmaceuticalCompanies

    8 of Top 10 Healthcare Companies

    7 of Top 7 Global MediaCompanies

    Major Information Providers

    Other Leading Global Companies

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    TheMostRecentAnalystEvaluations and Customer Surveys All Show thatMicroStrategy is the BestOverall BI Technology

    BI PlatformCapabilities

    Rating

    Magic QuadrantCustomer Survey

    The BI Survey

    Nigel Pendse

    The world's largest independent survey of BI and Performance Management users with over 1,900 respondentsacross 58 countries . Provides insights into actual BI implementation experiences as well as the usage patternsand technical characteristics of BI products. Published Feb 2008

    The BIScorecard Summary

    Cindi Howson

    Cindi Howsons hands-on product rating review that grades leading BI vendors across seven majorfunctional areas and over 100 detailed criteria. Updated May 2008

    BI Platforms User Survey

    James Richardson

    Details 367 organizations perceptions of the relative strengths of their installed BI platform functionality across 12core BI capabilities intended to help BI evaluators match their requirements to the relative profiles of available BIplatforms. Updated March 2008

    The Business Intelligence Product Survey 2007

    Daan Van Beek, Norman Manley

    The leading Dutch research and consultancy group surveyed the BI market evaluating major BI vendors

    across more than 70 detailed BI criteria including usability, functionality and security. Published Nov 20007.

    Business Intelligence Platform Capability Matrix

    Kurt Schlegel, Bhavish SoodGartner defines the 12 core BI platform capabilities with 220 distinct criteria and evaluates BI platform

    products based on each. Updated April 2007

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    Extra Caselets

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    Analyzing Brand Costs

    and Sales Trends to

    Optimize Retail

    Purchasing and Enhance

    Revenue

    Key BI Characteristics:

    Business Use:

    Business Benefits:

    INDUSTRY: Retail

    BUSINESS USERS: 425+

    BI COMPONENTS: 500 Reports/month; 1,120 Total Metrics

    OPERATING ENV.: Windows 2000

    DATABASE: Oracle 9; 11+ TB

    CUSTOMER SINCE: 2001

    APPLICATIONS: Retail Cost Analysis & Inventory PlanningStore Performance Analysis

    Asset Protection & Loss Prevention

    Foot Locker is improving merchandise purchasing and inventorymanagement by analyzing costs, sales forecasts, trends, and performanceacross each of its brands

    Easy access to reliable data is enabling Foot Locker to detect issues earlierand make informed business decisions every day.

    Planners, Merchandise Managers, and Buyers analyze Cost of Goods Sold(COGS) and Gross Margin to optimize merchandise purchasing, inventoryallocation, and distribution

    Track and monitor retail sales at the store and product SKU levels, across allbrands

    Analyze asset protection and loss prevention across the entire enterprise

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    Gaining Valuable Insight

    into Retail Sales Trends

    and Performance

    Key BI Characteristics:

    Business Use:

    Business Benefits:

    INDUSTRY: Consumer Packaged Goods; Retail

    BUSINESS USERS: 100+

    BI COMPONENTS: 600+ Base Reports

    DATABASE: Oracle 10g; 1+ TB

    CUSTOMER SINCE: 2000

    APPLICATIONS: Retail Sales Analysis

    Accessory Product Analysis

    Wholesale Sales Analysis

    The easy-to-use MicroStrategy ad-hoc environment is allowing employees tostay up-to-date on inventory and sales trends, leading to better businessdecisions across the enterprise

    Executives can obtain an at-a-glance view of sales trends and keyperformance indicators

    End users are benefiting from faster, more intuitive analytical reporting

    Guess?, Inc. uses MicroStrategy to more easily and efficiently manage itsday-to-day operations and analyze its retail sales, purchase orders, andinventory

    Executive, Finance, and Store Operations departments manage day-to-dayoperations by analyzing sales trends, comparative sales, and profit margins

    Retail Buying Office researches historical trends and manages inventory,sales, and open orders to optimize buying plans and inventory allocation

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    Deploying Multiple BI

    Applications to Allow

    Analysis at all Levels of

    the Business

    Key BI Characteristics:

    Business Use:

    Business Benefits:

    INDUSTRY: Consumer Packaged Goods; Retail

    BUSINESS USERS: 1,100+

    OPERATING ENV.: Windows 2000

    DATABASE: Teradata, Oracle; 2.5+ TB

    CUSTOMER SINCE: 2001

    APPLICATIONS: Corporate Store Dashboard

    Retail Merchandising

    Inventory Analysis

    Product Mix Analysis

    Campaign Analysis

    Consumer Transaction Analysis

    Sales Analytics

    We use the Corporate Store Dashboard to run our business.

    Managers have better access to inventory planning by understanding thetotal company contribution

    All users can get to the answers faster

    Executives can regularly monitor a dashboard containing overall storeperformance metrics including total sales, comp stores, retail inventory, grossmargins, SKU velocity, SKY efficiency

    Merchandising managers view reports containing sales reports of top 50products by time period (this year vs. last year) as well as revenue, inventory,

    margin, and total units

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    Providing Store Managers

    and Suppliers with Key

    Sales and Supply Chain

    Information

    Key BI Characteristics:

    Business Use:

    Business Benefits:

    INDUSTRY: Retail

    BUSINESS USERS: 15,000+

    DATABASE: IBM DB2; 54+ TB

    CUSTOMER SINCE: 2006

    APPLICATIONS: Vendor Sales Performance

    Supply Chain Analysis

    Store Sales Analysis

    Customer Analysis

    Expense Management

    Store Managers are able to better gauge store performance and makeimprovements

    Vendors have more insight into product performance and supply chain

    Vendors can enhance profitability by identifying under-performing productsand developing promotions

    This Retail customer uses MicroStrategy to maximize revenue and enhanceits relationships with the many vendors that supply products to stores

    Vendors, Store Managers, and others access MicroStrategy reports via anextranet portal to gain insight and make more informed decisions on productpromotions, positioning, and supply chain optimization

    Store Managers monitor store sales performance on and make adjustmentsas necessary