Intro Press/website Product roadmap Order process Pricing + promo Demo accounts Partner offer...

Business Productivity Online Suite

Carmen Du BoisBPOS Lead

Xavier LamoteBusiness & Marketing Director

Ilse WathionPartner Marketing Manager

AgendaIntroPress/websiteProduct roadmapOrder processPricing + promoDemo accountsPartner offerPartner payment processPartner/customer supportSLA detailsCall-to-actionsQ&A

Power of Choice for the customer

Partner OpportunityNew business, more customers, faster

Increase Velocity

GrowRevenue

Expand Reach

New Customers: 70% of sales expected to be to new customersNew Segments: Expand to SMB, retail, manufacturing or public sectorNew Scenarios: Deskless users, branch office, mobility

Increase capacity: Increase sales and deployment capacity

Scale to multiple customers remotely. 40% savingsIncrease margins by increasing managed services attach rates

Advisor Fees: Sell and get Partner FeesNew Services: SharePoint consulting, online migration & integration

Annuity Revenues: 50% revenues to be recurring

Migration

Integration & Configuration

Online SolutionDesign

Workflow& Business Process

Consulting

SharePoint Customization

Security &ComplianceConsulting

Helpdesk & End User

Support

Desktop Management

Customer Care

LOB Applications

CustomApplications

Intranets & DocManagement

Partner Opportunities for Revenue

Default Mailbox Size 1GB 1GB Larger Size Mailbox Available Max 4GB Max 5GB Shared Contacts, Tasks Message Attachment up to 20MB 14 Days Deleted Item Retention Conference Room 99.9% Uptime SLA Reactive Proactive IT Pro Support Call/Portal Call/Email Geo Redundancy Data Protection Public Folder

Exchange Online Features Current Feature Future Release

Gen

era

l

Anti Virus/Anti SPAM via EHF Rights Management Service 2 Mail Encryption (Optional) E-Discovery Archive (Optional) EHA Fortiva Personal Archive (Optional) EHA FortivaMessaging Records Management S

ecu

rity

&

Com

plian

ce

Outlook Web Access Outlook Anywhere via HTTPS Outlook 2007 Support Outlook 2003 Support Entourage Support 3 Firefox /Safari Web Browser 4 OWA Light OWA Light Windows Mobile Devices Ver. 6 Ver. 5+ iPhone, Nokia E Series/N Series BlackBerry Devices5 BIS Only

Outbound Fax Voicemail Integration Outlook Voice Access U

M

&

Fax

Exchange 2000, 2003, 2007 Custom Exchange 5.5 2 Stage Custom Notes/Domino 2 Stage Custom GroupWise 2 Stage Custom POP3/IMAP Custom

Mig

rati

on

AD Credential Synchronization AD/GAL Synchronization On-Premise Exchange Free/Busy On-Premise Notes Free/Busy C

oexis

ten

ce

MAPI Exchange WebDAV SMTP Relay Exchange Web Services POP3/IMAP4 E

xte

nsi

bilit

y

Clien

t &

M

ob

ilit

y

Customer Portal Administration Center Company Portal Sign On Client O

nlin

e

Port

al

1 Deskless available in both standard and dedicated versions2 Can integrate with on site deployment of Rights Management Service

3 Free/Busy and GAL is not supported on Entourage4 Only OWA Light is supported on Firefox and Safari browser5 Standard only provide BIS support; Dedicated provide basic Blackberry support (mail, calendar, contacts, GAL)

Features Standard Dedicated Features Standard Dedicated

Collaboration Site Templates 2 Meeting Site Templates 3 Surveys People and Group Sync with Outlook Email Alerts & Notifications Issue Tracking Document Collaboration Presence Social Networking Web Mail Enabled List

SharePoint Online Features Current Feature Future Release

Collab

ora

tion

Document Info Panel/Action Bar Content Authoring Master Pages, Layouts, Controls Retention and Audit Policies 4 Three State Workflow State Variations High Fidelity Web Site/Branding Slide Library WYSIWYG Content Editor Content Staging, Publishing, Dploy IRM Integration Std Business Doc Workflows Std Enterprise Site Templates Std Publishing Site Templates Records Repository and Legal Hold Email Content as Records VSTF Integration

Con

ten

t M

an

ag

em

en

t

Client Integration SharePoint Designer RSS Content Syndication Audience Targeting Site Manager Site Documentation Aggregation Portal Site Templates User Profile Import Privacy and Security Audience Targeting My Sites; Site Directory Colleagues and Memberships Document Roll-up Web Part Mobile Device Support Backup and Restore SP Designer Aggregate Web Parts

Port

al

2 Standard does not include My Site Host, News Home Template, Internet Presence Web Site

3 Standard does not include Blank Meeting, Decision Meeting, Social Meeting, Multipage Meeting Workspace4 Standard does not include logging of all actions on sites, content, and workflows, audit log reporting

Features Standard Dedicated Features Standard Dedicated

Search (UI, relevance, security) Cross Site Collection Search Enterprise Content Sources People Search Search Federation Business Data Search

Searc

h

Form Libraries Custom Non-Code Workflows MOSS Out of Box Workflows Browser Based Forms Custom Code Workflows

Form

s

BI Dashboard KPI and Filtering Web Parts Report Center Templates Excel Services Data Connection Libraries Business Data Catalog Business Data Web Parts Performance Point Integration

Bu

sin

ess

Inte

llig

en

ce

99.9% Uptime SLA 24x7 Web/Phone IT Pro Support Geo Redundancy Data Protection Multiple Site Collections Support Vanity Domains 250MB/User Storage Authenticated Access 30 Days Backup & Restore WAN Acceleration Pre-Production Environment Partner Access Anonymous Access

Serv

ice S

pecifi

c

Features Standard Dedicated

Customer Portal Administration Center Company Portal Sign On Client O

nlin

e

Port

al

OC Online Details

IM and Presence via OC Client IM and Presence via OC Web client IM and Presence via mobile client Group IM Address Book Search Distribution List Expansion Office Presence Integration Exchange Calendar Integration1 Sharepoint Presence Integration Federation PIC

IM a

nd

Pre

sen

ce

OC Server 2007 R2 Features Standard Dedicated

Group Chat 1:1 Audio and Video – Internal2 1:1 Audio and Video – External File Transfer – Internal2 File Transfer – External Web Conferencing Audio and Video Conferencing Unified Messaging with Exchange Enterprise Voice (some limitations)

Ad

van

ced

C

ollab

ora

tion

IM Filtering Encryption Content Archiving Antivirus S

ecu

rity

&

Com

pli

an

ce

OC Server 2007 R2 Features Standard Dedicated

Current Feature Future Releases

1 Manual workaround needed2 Internal is limited to two PC’s on the same corporate network (e..g., no firewalls or other devices between the parties)

Microsoft Online Release Cycle

-Quarterly release windows per year -Extent of changes varies per service and per release window

-Services may ship on different dates within the window

Q1 2009 Q2 2009 Q3 2009 Q4 2009 Q1 2010

Customer website

Additional visibility for the 20 pilot partnersClickable logo

We push the customer to select a partner!Will be online 29th of April

Trial Follow Up for pilot partners

We will contact the customer who are currently running a trialIn case they do not yet work with a partner, we will propose them to do so and ask if a partner can contact themWe will then provide you with those customer leads if the customer has selected you as a partner

Product Roadmap

Exchange – additional functionalitiesSharePoint – additional functionalitiesOffice OnlineCRM Online

Order process – part 1

You create a fake liveID for the customerEg. BPOS_customername_partnername

You complete all the required steps in the order processYou enter your partnerID

Order process – part 2Customers can test the solution for free for 30 daysAlso valid after the launch of the 24rd of AprilFirst invoices will be created for the period starting as of 24th of MayPayment methods:

Customers who order for an amount less then 500 dollars (monthly basis), need to pay with credit card (monthly fee taken from their CC)Customers who order more than 500 dollars (monthly basis), can request an invoice (payment terms of 30 days)

Customers order Business Productivity Online Suite at Microsoft Online Customer Portal (https://mocp.microsoftonline.com). Partners can assist their customers in ordering and administering Business Productivity Online Suite for their organizations.

Access & login to the Microsoft Online Customer

Portal

Create your customer profile Add subscriptions to your cart

Finalize purchases in shopping cart

Select your Partner of RecordAgree to the discount terms and continue to check out

Select payment methodAccept the Microsoft Online Services

Agreement terms & conditions Review and confirm your order

Microsoft® Business Productivity Online Suite Ordering Guide

https://mocp.microsoftonline.com/

Step 1: Access & login to the Microsft Online Customer Portal


Step 2: Create your customer profile


Step 3: Add subscriptions to your cart


Step 4: Finalize your purchase in shopping cart


Step 5: Add your partner


Step 6: Accept discount terms and continue to check out


Step 7: Select payment method


Step 8: Accept the Microsoft Online Service Terms & Conditions


Step 9:


Purchase/Trial Customer Email NotificationTrial/Buy

Selected as PORRemoved as PORActivation ConfirmationTrial Expiration WarningTrial ExpiredCancellation Notice – within 30 days

ActivationActivation FailureActivation ReminderActivation ConfirmationDe-Activation NotificationSubscription Expiration

*All Email notification will be send to Partner’s Global Admin listed on MSPP

Pricing: monthly subscription fee

Deskless Worker Suite

Exchange Online Deskless Worker

SharePoint Online Deskless Worker

SharePoint Online

Exchange Online

Office Live Meeting

Office Communications Online

8.52 €

6.18 €

3.83 €

2.13 €

12.78 €Business Productivity Online Suite

1.70 €

1.70 €

2.56 €

Microsoft Office Excel Worksheet

Additional capacity (1GB) for exchange + sharepoint 2.13 €

Promo @ launch

10% discountOn total value of the contractFor the first yearFor contracts signed before end of June

BPOS partner demo accounts: 20 licenses for free

Demo Account Registration ProcessNew Demo Account

1. Sign Partner Agreement and complete the assessment by visiting the Microsoft Online Services Partner Resource Center at www.quickstartonlineservices.com/discover

2. Go to https://mocp.microsoftonline.com and complete registration for a trial account

3. Activate your account and begin customizing your domain

4. Contact Microsoft Online Services Support through MOCP https://mocp.microsoftonline.com/site/support.aspx to request a one-year extension of your existing account including Partner ID, Live ID, and Order Number in the email

Extending Existing Demo Account

5. Contact Microsoft Online Services Support through MOCP https://mocp.microsoftonline.com/site/support.aspx to request a one-year extension of your existing account including Partner ID, Live ID, and Order Number in the email

Active partners who meet the above eligibility criteria will be eligible to get demo accounts of Business Productivity Online Suite:

Leverage Existing Account

Use existing seat countKeep your current configurationPerpetual environment

20 seat licenses (default)Customize your environmentPerpetual environment

Providing a demo to customersTesting of features/functionality

Approved Usage

Personal accounts for home/family useMultiple accounts per employee

Not Approved

* Partners will only be given one trial per year. It is recommended that you do not use the same Windows Live ID for your demo account and accounts you purchase for risk of losing free trial

Eligibility Duration of BenefitPartners will receive benefit for the duration of the purchase agreement

Microsoft may change the benefits with 60 days notice

MSPP Partners who are also enrolled in the QuickStart program

Demo accounts currently available to US Partners only

New Demo Accounts

http://www.quickstartonlineservices.com/discover


https://mocp.microsoftonline.com/site/support.aspx


BPOS partner offering: licenses at 50% discount!

Benefits Ordering Process for Partners1. Ensure active MSPP membership along with enrollment in the relevant eligible programs

2. Order Business Productivity Online Suite at https://mocp.microsoftonline.com for 100, 25, or 10 seats as appropriate for your level

3. Send an email requesting a pricing credit to the Customer and Partner Care team through MOCP support at https://mocp.microsoftonline.com/site/support.aspx including Partner ID, Live ID, and Order Number in the email

4. Your credit will be reflected in your next invoice

Eligibility Duration of BenefitPartners will receive benefit for the duration of the purchase agreement

Microsoft may change the benefits with 60 days notice

MSPP Partners who areGold CertifiedCertifiedRegistered and are enrolled in QuickStart, MAPS, or Empower Program

Currently available to US Partners only

For partner use onlyFor internal company use rights

Approved Usage

For demonstration purposesNot for customer use

Not Approved

Active partners who meet the above eligibility criteria will be eligible to buy Business Productivity Online Suite at a discounted price of 6.39€/USL/month based

on their level*:Gold Certified 100 seats

Certified 25 seats

Registered** 10 seats

* The benefit can only be used in countries where service is available. The total number of USLs for a parent organization cannot exceed 500.



Partner remuneration

30

Partner Benefits: One-time 12% net-add fees and monthly 6% recurring fees during

agreement Potential to generate additional revenue from consulting services

Set up/migration/integration, Customization, Helpdesk, Train the trainer

Customer

PartnerMicrosoft

OrderBilling

FeesOne-time 12% net-add fees

Monthly 6% recurring fees during agreement term

Partner remuneration: practicals

Fee of 18% is fixed for the first year for you as selected partnerPartner Of Record can be added within 90 days after the purchase dateRecurring 6% Fee

POR can be added or changed at anytime by customer after the first yearBUT if your customer is happy with you as a partner, no reason why the customer would change this!


A customer can assign a different POR per productEg POR1 for exchange online vs. POR2 for sharepoint onlineBUT if the customer is happy with the service you are providing as partner, he will not use different partners

For customers, the bill-to, ship-to, and sold-to address must be in the same country

Enterprise Agreement Model for Online

MSFT CustomerLARESA Fees (average

10%)

MSFT CustomerLARESA Fees (TBC

%)

MOSPA Fees (12%+6%)

Online Service Delivery

Online Service Delivery

Current

Future

Partner remuneration – scenario 1

Scenario 1 : Partner A supports the product and remain POR

12% Transaction Fee

6% Residual Fee(accrue monthly)

All Payment are issued quarterly

Q1 Q2 Q3 Q4

Partner remuneration – scenario 2

Scenario 2 : Customer designates POR 90+ days after purchase of product

12% Transaction Fee



Q1 Q2 Q3 Q4

Partner Remuneration – scenario 3Scenario 3 : Customer designated partner A as POR when it

purchase 75 seats and designates Partner B when it purchased additional 25 seats of the same product

12% Transaction Fee



Q1 Q2 Q3 Q4

Part

ner

APa

rtn

er

B

12% Transaction Fee



Each quarter, our payment provider (Arvato) will send a fee statement to you and request to submit an invoice for the amount detailed in the fee statement You can submit the invoice by hard copy/fax/un-editable soft copyThis invoice must include your bank details in order for Arvato to make a wire transfer on your accountArvato will then transfer the fees owed to your account

Partner Payment Guidelines

Deadline for Microsoft FY Quarter Payment Eligibility FY09: 6/24/09Payments delivered within 30 days of the first day of new quarterPayments to be made in local currency to partner headquarters identified in MSPPPayment done on total activations, including extra capacity bought

SLAThe SLA´s are available online:http://download.microsoft.com/download/7/0/3/70330d5c-ffb9-4713-9246-ee26a21051c9/Online_Services_datasheet.docxMicrosoft provides a level of expertise and experience that comes from a highly successful history of hosting enterprise services such as Office Live Meeting and Exchange Hosted Services. Microsoft Online Services reliably deliver 99.9 percent scheduled uptime and carries a financially backed service level agreement. We are committed to developing and delivering innovative solutions that enable organizations to get the tools they need to be successful now and in the future.

And here: http://www.microsoft.com/onlineuserights

Some online services may include performance related SLA’s. Terms and conditions for these service SLA’s are as follows:

Exchange Online. http://go.microsoft.com/fwlink/?LinkID=127034 Office Live Meeting. http://go.microsoft.com/fwlink/?LinkID=127033 SharePoint Online. http://go.microsoft.com/fwlink/?LinkID=127035

http://download.microsoft.com/download/7/0/3/70330d5c-ffb9-4713-9246-ee26a21051c9/Online_Services_datasheet.docx

http://download.microsoft.com/download/7/0/3/70330d5c-ffb9-4713-9246-ee26a21051c9/Online_Services_datasheet.docx

http://go.microsoft.com/fwlink/?LinkID=128753




Back ups Customer Scenario IT Gen action BPO-S Action Policy RPO* RTO** Steps

Who implem

ents steps? Escalation process from Support Comments ****For internal use only****

Exchange

Item deleted

Deleted Items folder retention: 14 days, recoverable by ITGen If fails? None

n/a n/a n/a n/a

n/a n/a If outside the 14-day period, no MS recovery

Backup from local PST. Use scanpst/ost to fix If fails? -

- - - - - -

Item corruptedBackup from local PST. Use scanpst/ost to fix If fails?

Can recover from backup. (Could be some data loss, up to 24hrs prior to point of corruption)

Up to 14 days 1 biz day 1 biz day CCS 10526/

SDE 1756

hosting SDE Need to recover mailbox

Mailbox deleted No self-recover tools If fails?Can recover using Exch tools (able to recover at point of deletion)


SDE 2457

hosting SDE

Sramirez creating steps (Exchange/HMC restore permissions).

Mailbox corrupted No options If fails?Can recover from backup. (Could be some data loss, up to 24hrs prior to point of corruption)


SDE 1756

hosting SDE

Disaster Recovery (server corruption) n/a n/a

Can recover from backup. (Could be some data loss, up to 24hrs prior to point of corruption)

Up to 14 days 1 biz day 1 biz day SDE 2263

hosting SDE

SharePoint

Item(s) deleted (User Accidental)

If versioning+ enabled, recover previous version.

If fails?

None. If the item(s) are >30 days (not in recycle) and not in 2nd stage recycle (out of space/permanently deleted by site collection admin) - no additional recovery option.

Not Supporte

dn/a n/a n/a n/a SDE If items are no longer in the !st or 2nd Recycle, BPO-S cannot

restore.User recover from 1st stage recycle (30 days)

Site Collection admin recover from 2nd stage recycle

Sharesite(s) deleted (user accidental)

None. Sharesite is permanently deleted.

If fails? None: Not Supported.Not

Supported

n/a n/a n/a n/a SDE BPO-S will not restore SharePoint sites accidentally deleted. However, in event of serious customer dis-sat could restore (see comment below)

Item(s) corrupted (partial server corruption) None. If fails?

Not Supported (If there is partial corruption of content or sharesites, eg 30% of content/sharesites in a content database/server BPO-S will have to make a judgment call about what to do. It will likely hinge on the impact vs. number of affected users. With a multi-tenant service, the same corruption could affect some customers and not others. If this were deemed a high-enough impact situation, then we would need to restore from backups to a "restore farm" and work through the affected content.)

case-by-case 1 biz day 6 biz days

CCS bug 14409/SDE bug 3943

hosting SDE

Currently can only restore at SQL db level not individual item or sharesite (from backup). Will need to restore to a "restore farm" (currently n/a)and extract the desired content (this is how BPOS-D/MSIT handle site restores). BPO-S SOP for this is CCS bug # 14409. It is expensive and time-consuming. NOTE: DPM SP1 will provide support for our SharePoint configuration, and will give us the ability to restore down to the individual document level. Est avail 12/1 so being added to CCS schedule for 9.1. At this point eng assumption is we will support accidental deletion/corruption/partial corruption restores - tho needs to be confirmed by testing.

Sharesites(s) corrupted (partial server corruption) See item(s) deleted above If fails?

Disaster Recovery (server corruption) n/a n/a Backup SLA is 14 days recoverability with time

to recover not to exceed 1 business dayUp to 14

days 1 biz day 6 biz day Hosting SDE

Program support

41

•Phone:•Belgium: 0800/15664•Luxembourg: 0800/22097

•E-mail:•Gold Certified Partner: [email protected]•Certified Partner: [email protected]•Registered Member: [email protected]

mailto:[email protected]



BPOS: Partner Support

Pre-Sales Support (Technical Sales Assistance – includes inquires about how to effectively sell

Business Productivity Online Suite)

Delivery Support(Technical Advisory Services- helps partner deploy Business Productivity Online Suite to

customers)

Technical Support(All Break Fix issues, Partner Care questions

and routing)

Operational Support(Includes all inquires re: order to cash, fee payments, licensing/policy questions, etc.)

Technical Sales Assistance (TSA)

Free & Unlimited for Gold Certified and Certified partners

1-800-426-9400, x82973 [email protected]

https://partner.microsoft.com/us/40012211

Technical Advisory Services (TAS)

Gold – 40 hrs/yearCertified ISV Competency – 15 hrs/yearISV Empower – 10 hrs year

1 800-936-2200 [email protected]

https://partner.microsoft.com/US/supportsecurity/technicalsupport/40012316

BPOS Technical Support

Available to customers and partners who are acting on behalf of their BPOS customers

1-866-MSONLINE, 1-866-441-8425, (425)-704-4614

https://admin.microsoftonline.com/login.aspx?ReturnUrl=%2fDefault.aspx

http:/www.microsoft.com/online/default.mspx

Online submissions only: https://mocp.microsoftonline.com/site/support.aspx

Call-to-actions

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•If you do not have your own test account yet, please activate one and try it out!

•If you did not yet follow the technical training, please register for the session of the 15th of May (last one this fiscal year)

•In case you need support/have concrete questions, please contact me!

Call-to-actions

44

•Start up your BPOS projects at prospects!•Provide us with field info so we can help you!

•And thank you for your commitment !

Q& A

45

Questions?

Intro Press/website Product roadmap Order process Pricing + promo Demo accounts Partner offer...

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Transcript of Intro Press/website Product roadmap Order process Pricing + promo Demo accounts Partner offer...