Intranet Strategy and Design Presentation

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Transcript of Intranet Strategy and Design Presentation

Wireframe Review

28 October 20161Intranet RedesignIntranet Redesign RecapMark WaldoSteve WilliamsJim RossBeth MangigianTom Gattone

The World Bank28 October 2016

Presented by ELECTRONIC INK

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

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28 October 2016To Update: View > Insert Header & Footer2Remove barriers between employees and company informationIncrease employees ability to self-manage employee activities such as self management of benefits and requesting time-off Engage in project activities with the lowest amount of friction.Business Vision

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

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Initial Business Goals28 October 2016Intranet Redesign3Reduce complexity by bringing intranet and core project tools together in one place. Reorganize existing intranet features for each business unitIdentify and design core tools required to support global projects

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.Current State: Two Entities28 October 2016Intranet Redesign - Product Map Plan4Business ProcessesIntranetCommunication ChannelsProject DesignCollaborative SpaceTimeline ManagementKnowledge SharingLibrary Document RepositoryExpertise FinderSearchEtcCompany CommunicationsHuman ResourcesTravelEducationTime OffEquipmentConferencingFacilitiesPrintingSecurityEtc

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Intranet Redesign - Product Map PlanOctober 28, 2016Intranet Redesign - Product Map Plan4 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Current State: Two Mental Models28 October 2016Intranet Redesign - Product Map Plan5

Business ProcessesIntranet

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Intranet Redesign - Product Map PlanOctober 28, 2016Intranet Redesign - Product Map Plan5 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Current State: Two Entry Points28 October 2016Intranet Redesign - Product Map Plan6Business ProcessesIntranetHomepageMultiple Entry Points

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Intranet Redesign - Product Map PlanOctober 28, 2016Intranet Redesign - Product Map Plan6 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Future State: One Entity28 October 2016Intranet Redesign - Product Map Plan7

The World Bank Online

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Intranet Redesign - Product Map PlanOctober 28, 2016Intranet Redesign - Product Map Plan7 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Future State: One Mental Model 28 October 2016Intranet Redesign - Product Map Plan8The World Bank OnlineA Single Digital Desktop

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Intranet Redesign - Product Map PlanOctober 28, 2016Intranet Redesign - Product Map Plan8 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Design Tech from Human Perspective28 October 2016Intranet Redesign9Electronic Inks work is typified by a bias to solve business problems by first understanding the people and then the technology. We think people are the most reliable source of information for defining and solving business problems.

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.Research and Concepting28 October 2016Intranet Redesign10Through 4 senior stakeholder work sessions, 18 business team specific work sessions, 8 one on one interviews, and weekly core team work sessions we identified 3 major themes that define the human experience at the bank.

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.Themes28 October 2016Intranet Redesign11Several schemas governing work life at the World Bank became evident as we spoke with stakeholders and users.

Hierarchy defines the overall Bank missionEach node, as much as, or more than the Bank, defines mission and work lifePeople work their own individual way in cross matrixes organizations

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.1. Hierarchy28 October 2016Intranet Redesign12There is a single top point - Headquarters

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Intranet Redesign - Product Map PlanOctober 28, 2016Intranet Redesign - Product Map Plan12 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

1. Hierarchy28 October 2016Intranet Redesign13And an Array of Units

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Intranet Redesign - Product Map PlanOctober 28, 2016Intranet Redesign - Product Map Plan13 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Implication of Hierarchy28 October 2016Intranet Redesign14This observation that the bank has a clear universal mandate and is seeking to find ways to support its teams in a standardized way.

As a result design decisions must address a multiplicity of needs, often ambiguous, in a uniform way that supports the Banks mission.

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.2. Loosely Connected Nodes28 October 2016Intranet Redesign15Personal identity is defined more by the local context than by the global presence of the Bank.

ContextualUniversal

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Intranet Redesign - Product Map PlanOctober 28, 2016Intranet Redesign - Product Map Plan15 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

2. Individual before Company28 October 2016Intranet Redesign16Many employees assert their personal identity, and intellectual stance over that of the Company

IndividualCompany

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Intranet Redesign - Product Map PlanOctober 28, 2016Intranet Redesign - Product Map Plan16 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Implication of Individual over Company28 October 2016Intranet Redesign17These observations told us that while we need to create one place for people to gather and work online, people need to work the way they want to.

The design must also preserve their sense of intellectual boundaries and the identity of their local work groups while still meeting the Banks vision and goals.

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.3. The Cross Matrix28 October 2016Intranet Redesign18Problems are solved by organizations that are built across Regions and Networks. Their staffs and work are interwoven.

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Intranet Redesign - Product Map PlanOctober 28, 2016Intranet Redesign - Product Map Plan18 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

3: Matrix: Four Key Work Processes28 October 2016Intranet Redesign19CollaborationSelf ServiceKnowledge ManagementCommunication

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Intranet Redesign - Product Map PlanOctober 28, 2016Intranet Redesign - Product Map Plan19 2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

Implications: Cross Matrix28 October 2016Intranet Redesign20The Bank values flexible relationships between its organizations to meet the adhoc nature of the problems it solves.

As a result, tools that support the four key processes will be essential. Teams working collaboratively and remotely will be essential. Self reliance will also be important. Central knowledge management systems will be critical. Flexible communication tools will also be necessary for connecting experts located across the globe who have personal preferences for email clients and personal file repositories.

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.Overview of Final World Bank Intranet28 October 2016Intranet Redesign21Combining Intranet and Global Knowledge Management and Collaboration Tools

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.

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Homepage28 October 2016Intranet Redesign22Summaries of:NewsRecent communicationsNotificationsProject activities.

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.Homepage Wireframe28 October 2016Intranet Redesign23

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.Homepage Visual Design28 October 2016Intranet Redesign24

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.WORK (Global Knowledge Management and Collaboration Workspace)28 October 2016Intranet Redesign25EngagementsMessagesProposalsDocument LibraryReporting World BankAdministrativeDevelopmental EconomicsGeneral ServicesLoansOperationsResource ManagementExpendituresTrust FundsCreate Ad Hoc ReportsLibrary My VPULibrary My ReportsOperationsPolicies

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.Work Wireframe28 October 2016Intranet Redesign26

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.People28 October 2016Intranet Redesign27People filtersExpertiseSearch ResultsMy Profile

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.People Wireframe28 October 2016Intranet Redesign28

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.Communication28 October 2016Intranet Redesign29Breaking News AnnouncementsBlogs DiscussionsEventsGroupsInitiativesMultimediaNewslettersToday Stories

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.Communication Wireframe28 October 2016Intranet Redesign30

2012. ELECTRONIC INK, INC. ALL RIGHTS RESERVED.Employee Services28 October 2016Intranet Redesign31Human Resources - EmployeeEmployee (Logged In)Appointment TypeBenefit SummaryCareer and LearningCompensationInsurancePension, Retirement, ResignationPerformance and RecognitionPers