InTouchInTouch Get InTouch – Stay InTouch Get InTouch – Stay InTouch Unified Communications...

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InTouch InTouch Get InTouch – Stay InTouch Get InTouch – Stay InTouch Unified Communications Unified Communications specifically for SMBs specifically for SMBs

Transcript of InTouchInTouch Get InTouch – Stay InTouch Get InTouch – Stay InTouch Unified Communications...

Page 1: InTouchInTouch Get InTouch – Stay InTouch Get InTouch – Stay InTouch Unified Communications specifically for SMBs.

InTouchInTouch InTouchInTouch

Get InTouch – Stay InTouchGet InTouch – Stay InTouch

Unified Communications Unified Communications

specifically for SMBsspecifically for SMBs

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AdvaTel introduces:

InTouchInTouchUnified Communications for SMBs

AdvaTel introduces:

InTouchInTouchUnified Communications for SMBs

InTouchInTouch

Small to medium businesses have different communication needs & calling patterns to enterprise organizations

Most Unified Communications packages are designed by large enterprises & are based on their needs

InTouch is the UC package specifically designed with a full understanding of the different requirements of SMBs

InTouch - The UC package for the SMB market

Get InTouch Get InTouch –– Stay InTouchStay InTouch

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Numerous internal departments - mainly internal calls

Internal Contacts External Contacts

Larger Enterprise Businesses

Customers

Suppliers

Accts.

Engin.

OH&S

Legal

Sales Admin.

Mgmt.

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Internal Contacts

Small to Medium Businesses (SMBs)

Accts.

External Contacts

Fewer internal departments, many outsourced activities - mainly external calls

Admin.

Sales

Printing

Legal

IT

Finance

HR

Engin.

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Unified Communications Productivity Circle

Unified Unified CommunicationsCommunications

You & Your ColleaguesPhone Presence

On-Line Presence

1st Generation UC

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Productivity further expanded using Calendar Mining

Calendar Mining

Unified Unified Communications Communications

You & Your ColleaguesPhone Presence

On-Line Presence

1st Generation UC with Calendar Mining

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InTouch includes all internal & external contacts -

greatly increases productivity

Outsourced sales

agents, independent

contractors, family Spec

ial c

ontact

s, b

ank,

insu

rance

, consu

ltants

,

transp

ort

Custom

ers Suppliers

Calendar Mining

Unified Unified CommunicationsCommunications

You & Your ColleaguesPhone Presence

On-Line Presence

2nd Generation UC – Federated Presence

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Full Microsoft Integration

Presence from: Avaya IP Office – telephony Outlook – calendar mining Skype - Federated MSN - Federated Yahoo - Federated

One click link between: Telephony E-mail SMS Instant Messaging Pounce Call Back reminder

InTouch Features Include:InTouch Features Include:

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Click to SMS

InTouch users type the required SMS on their keyboard This keeps a copy of all sent SMSs in their PC - easy to access at any time They receive the reply SMS in writing as an E-mail (time & date stamped)

They can also get a copy of the SMS reply on their Smartphone as an E-mail 

InTouch Features Include:InTouch Features Include:

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InTouch users click on an off-line contact they wish to communicate with at the next available opportunity

When the contact is next on line,

InTouch connects via user’s officephone, E-mail, IM, Skype, MSN, Yahoo

They receive a “now available” notification via a screen-pop

InTouch indicates which methods of communication are possible with their contact at that time

Click to Pounce

InTouch Features Include:InTouch Features Include:

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When on a call and you offer to call your contact back, just press the Call Back button

Click on the button to indicate when you wish to return the call (e.g. 5 mins, 10min, 1 month etc. Enter the call back topic if required

When this time arrives you receive a reminder to click to dial them

With InTouch you will NEVER, EVER forget to call someone back again

Click to Call Back

InTouch Features Include:InTouch Features Include:

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InTouch combines both internal & external contacts in one UC package

InTouch identifies anyone on any contact list on any communication’s platform e.g. PBX, Skype, MSN & Yahoo (“Federated Presence”)

InTouch checks whether the contact is available, in a meeting or out of office (“Calendar Mining”)

InTouch Prime Contacts (combination of internal & external) are always on display - no searching

Small to Medium Businesses (SMBs)SMB Unified Communications packages should preferably combine internal & external contacts

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Right-click on an E-mail and expand

One Click to: Launches an email to this caller Start an IM while on the phone Schedules a Call Back reminder in “x” minutes

Each entry can be expanded

Current call duration

Small to Medium Businesses (SMBs)Optimal work-flow to stay InTouch

Click to Dial Click to IM Shows current presence

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Missed Calls List expands (click-to-call)

Scroll Search any field

Presence Telephony

MSN Presence

Skype Presence

Current Call Activity

Dial Box

InTouch User’s Presence

Calendar Mining Calendar reviews: 2 min

Yahoo Presence

Small to Medium Businesses (SMBs)Possible communicationsoptions from unopenedE-mails

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InTouch - not a separate application, but an Outlook plug in – always there, no need to swap between applications

InTouch - requires no additional server - reducing costs & IT support

InTouch - a UC solution designed to meet the different needs of SMBs

InTouch - allows you & your contacts to make an informed choice of communications - via voice, E-mail, SMS and IM

InTouch - one click to schedule a call back - never forget to call back someone again

InTouch - federated 2-way presence between internal & external contacts

InTouch - presence federated automatically whenever you are on a call, in a meeting or out-of-office, therefore reduces unproductive time, reduces telephone costs

Summary

Get InTouch Get InTouch –– Stay InTouchStay InTouch

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AdvaTel133 Moray Street, South Melbourne Vic 3205, Australia

www.advatel.com.au Email: [email protected]

Phone: +61 3 8695 8695

For further information or to request a trial, contact:

Get InTouch – Stay InTouchGet InTouch – Stay InTouch