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    Advertising

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    AdvertisingAdvertising AA shopshop wantswants toto attractattract moremore customerscustomers oror clearclear stocks,stocks, soso

    itit decidesdecides toto offeroffer specialspecial discountsdiscounts forfor aa periodperiod..ItIt advertisesadvertises inin thethe dailydaily newspapersnewspapers toto informinform thethe publicpublicofof itsits salesale..

    AA companycompany bringsbrings outout aa newnew productproduct whichwhich isis muchmuchmoremore economicaleconomical thanthan thethe existingexisting onesones inin itsits categorycategory..IfIf thethe companycompany cannotcannot advertiseadvertise thethe product,product, itit wouldwouldnevernever bebe ableable toto enterenter thethe marketmarket.. AnyAny otherother formform ofofcommunicationcommunication wouldwould bebe longlong drawndrawn outout andand uneconomicaluneconomical..

    TheThe GovernmentGovernment wantswants corporate,corporate, businessmenbusinessmen andand salariedsalariedpeoplepeople toto paypay taxestaxes.. ItIt advertisesadvertises inin newspapers,newspapers, radioradioandand televisiontelevision toto reachreach thethe targettarget audienceaudience..

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    Who needsadvertising?Who needsadvertising?Companies useadvertisingto:Companies useadvertisingto: informinform peoplepeople aboutabout theirtheir productsproducts andand servicesservices

    toto makemake theirtheir brandbrand namesnames familiarfamiliar toto thethe publicpublic

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    Who needsadvertising?Who needsadvertising?

    Companies useadvertisingto:Companies useadvertisingto: toto givegive thethe companycompany aa personalitypersonality whichwhich setssets itit

    apartapart fromfrom thethe othersothers..

    toto remindremind customerscustomers aboutabout theirtheir brandsbrands atat thetherightright timetime andand rightright placeplace

    toto telltell thethe publicpublic aboutabout improvementsimprovements inin productsproducts toto helphelp theirtheir salessales forceforce toto bebe moremore effectiveeffective

    toto reinforcereinforce customercustomer confidenceconfidence inin his/herhis/her purchasepurchase

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    Public bodies preferto use professionalPublic bodies preferto use professionaladvertisingagenciesbecauseagenciesadvertisingagenciesbecauseagencieshavethe creativetalentto explainhavethe creativetalentto explain

    complexissuesina way which makescomplexissuesina way which makesthem interesting,easyto understandthem interesting,easyto understandand meaningful.and meaningful.

    Examples: SBI, Bank Of India, LICetc.Examples: SBI, Bank Of India, LICetc.

    Who needsadvertising?Who needsadvertising?

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    WhatisADVERTISING?WhatisADVERTISING?

    thethe

    aactionction ofof

    ccallingalling

    ssomethingomething

    to theto theaattentionttention ofofppublicublic

    WEBSTERsDictionaryWEBSTERsDictionary

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    WhatisADVERTISING?WhatisADVERTISING?

    ADVERTISING is the delivery of theADVERTISING is the delivery of themostmost persuasive productpersuasive productmessagemessage at theat the right timeright time,, ininthethe right placeright place,, to theto the rightright

    personperson,, at the lowest possible costat the lowest possible cost

    TodaysProduct/Brand ManagerTodaysProduct/Brand Manager

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    WhatWhat reallyreally isAdvertising?isAdvertising? Paidform ofnonPaidform ofnon--personal communicationaboutanpersonal communicationaboutan

    organization, product,service orideafrom anorganization, product,service orideafrom anidentifiedsponsor, using mass mediato persuadeidentifiedsponsor, using mass mediato persuadeorinfluenceanaudienceorinfluenceanaudience

    The paidaspect ofthisdefinition reflectsThe paidaspect ofthisdefinition reflectsthefactthatthespace ortimeforanadvertisingthefactthatthespace ortimeforanadvertisingmessage mustbebought.message mustbebought.

    ThenonThenon--personal component meansthatadvertisingpersonal component meansthatadvertisinginvolves mass media (eg. TV, radio, magazines,involves mass media (eg. TV, radio, magazines,newspapers)that cantransmita messageto largenewspapers)that cantransmita messageto largegroups ofindividuals, oftenatthesametime.groups ofindividuals, oftenatthesametime.

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    WhatWhat reallyreally isAdvertising?isAdvertising?

    ThenonThenon--personalnature ofadvertisingpersonalnature ofadvertisingmeansthatthereisgenerallyno opportunitymeansthatthereisgenerallyno opportunityforimmediatefeedbackfrom the messageforimmediatefeedbackfrom the message

    recipient (exceptindirect responserecipient (exceptindirect responseadvertising)advertising)

    Thereforebeforethe messageissent,theThereforebeforethe messageissent,theadvertiser must consider how theaudienceadvertiser must consider how theaudiencewillinterpretand respondto the messagewillinterpretand respondto the message

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    WhatWhatreallyreallyisAdvertising?isAdvertising?

    Advertisingis communication ofAdvertisingis communication of

    informationinformation andandvaluesvalues byanbyan

    identifiedidentified sponsorsponsor

    AdvertisingistheAdvertisingisthethird partnerthird partnerintheintherelationship betweena consumerandarelationship betweena consumerandaproduct/service.product/service.

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    Importance ofAdvertisingImportance ofAdvertisingThereareseveral reasons whyadvertisingThereareseveral reasons whyadvertisingisanimportant part ofthe marketersisanimportant part ofthe marketerspromotional mixes.promotional mixes.

    Firstly,itisvery costeffective methodFirstly,itisvery costeffective methodto communicateto a largeaudience.to communicateto a largeaudience.

    Secondly,it helps createbrandimageandSecondly,it helps createbrandimageandsymbolic appeal forthebrand which isasymbolic appeal forthebrand which isaveryimportantfor companiessellingveryimportantfor companiessellingproduct/servicesthataredifficulttoproduct/servicesthataredifficultto

    differentiate onfunctional attributes.differentiate onfunctional attributes.

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    Importance ofAdvertisingImportance ofAdvertising Anotheradvantage ofadvertisingisitsAnotheradvantage ofadvertisingisits

    abilityto strikearesponsive chord withabilityto strikearesponsive chord withthe consumers whendifferentiationacrossthe consumers whendifferentiationacrossotherelements ofthe marketing mixisotherelements ofthe marketing mixisdifficultto achieve.difficultto achieve.

    Popularadvertising campaignsattractPopularadvertising campaignsattractcustomersattentionsand can helpcustomersattentionsand can helpgeneratesales. Forexample pepsisgeneratesales. Forexample pepsis OyeOyebubbly, Meranumberkabayega,Asianbubbly, Meranumberkabayega,AsianPaintsPaints Badiaya hai,AlpenleibeBadiaya hai,Alpenleibe--LageLageraho,etcraho,etc

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    Importance ofadvertisingImportance ofadvertising The nature and purpose of advertising differs fromThe nature and purpose of advertising differs from

    one industry to another and/or across situations.one industry to another and/or across situations.

    The targets of an organization's advertising effortsThe targets of an organization's advertising efforts

    often vary as do the advertising role and function inoften vary as do the advertising role and function inthe marketing program.the marketing program.

    For eg. One advertiser may seek to generateFor eg. One advertiser may seek to generate

    immediate response or action from customers,immediate response or action from customers,another may want to develop awareness or positiveanother may want to develop awareness or positiveimage for its products or service over a longerimage for its products or service over a longerperiod.period.

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    Role ofAdvertisingin BrandPromotionRole ofAdvertisingin BrandPromotion

    Informationand persuasionInformationand persuasion

    Introduction ofnew brand orbrandIntroduction ofnew brand orbrand

    extensionsextensions Buildingand maintainingbrand loyaltyBuildingand maintainingbrand loyalty

    among consumersamong consumers

    Creatinganimageand meaningforabrandCreatinganimageand meaningforabrand

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    Thestagesin consumer purchase processThestagesin consumer purchase process

    Need recognitionNeed recognition

    Information searchInformation search

    Evaluation of optionsEvaluation of options

    Outlet selectionsOutlet selections

    PurchasePurchase

    Post purchase evaluationsPost purchase evaluations

    How doesadvertising work?How doesadvertising work?

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    How doesadvertising work?How doesadvertising work?

    AwarenessAwareness

    ComprehensionComprehension

    ConvictionConviction

    ActionAction

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    How doesadvertising work?How doesadvertising work?

    AwarenessAwareness

    InterestInterest

    DesireDesire

    ActionAction

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    Hierarchy ofeffectsHierarchy ofeffects

    100%targetaudience100%targetaudience

    75%aware ofthe product75%aware ofthe product

    50%show someinterestinthe product50%show someinterestinthe product

    30% preferredthe product30% preferredthe product

    25%triedthe product25%triedthe product

    15% Repurchase15% Repurchase

    How doesadvertising work?How doesadvertising work?

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    Importance ofadvertisingImportance ofadvertising

    WhatWhat advertisingadvertising does is create awareness,does is create awareness,interest, desire and drives the consumerinterest, desire and drives the consumerto the shop.to the shop.

    For anyFor any advertisingadvertising to be successful, it isto be successful, it isessential that the service or product must beessential that the service or product must besuperior or meaningfully different; certainly,superior or meaningfully different; certainly,

    at the very least, it must be at leastat the very least, it must be at leastsatisfactory.satisfactory.

    If it is a public message, then it must be aIf it is a public message, then it must be a

    credible proposition.credible proposition.

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    Importance ofadvertisingImportance ofadvertising

    Any amount of good creative advertisingAny amount of good creative advertising

    cancan nevernever help in selling a brand or ahelp in selling a brand or aproduct of inferior quality.product of inferior quality.

    At the most advertising will help inAt the most advertising will help in

    inducingatrialinducingatrial from the consumers,from the consumers,thereafter it is entirely on the qualitythereafter it is entirely on the qualityof the product or brand.of the product or brand.

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    AdvertisingAdvertisingSomedosSomedos Advertising should beAdvertising should be informativeinformative

    Advertising should beAdvertising should be entertainingentertaining Advertising should beAdvertising should be involvinginvolving

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    AdvertisingAdvertising

    SomedontsSomedonts

    Advertising should never over claim anyAdvertising should never over claim anybenefit in a product or a brand.benefit in a product or a brand.

    Never try to put down or talk down yourNever try to put down or talk down yourconsumers in manner that will insult them.consumers in manner that will insult them.

    Try not to compare your brand with aTry not to compare your brand with acompetitor and try not to show yourcompetitor and try not to show yourcompetitor in bad light.competitor in bad light.

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    AdvertisingAdvertisingSomedontsSomedonts In case you do any comparison with your competitor or show yourIn case you do any comparison with your competitor or show your

    competitor it should be done in a intelligent and tactful mannercompetitor it should be done in a intelligent and tactful manner

    that such that it is memorable and not in bad taste.that such that it is memorable and not in bad taste.

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    Avis v/s Hertz (Rent-a-car)

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    How isgoodadvertising created?How isgoodadvertising created?

    CreatingCreating good advertisinggood advertising is tois to buildbuildthe mostthe most meaningful relationshipmeaningful relationship

    between the Brand and its customers.between the Brand and its customers.

    For creating meaningful advertising oneFor creating meaningful advertising one

    must knowmust know Whydo peoplebuy?Whydo peoplebuy?

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    Why peoplebuy?Why peoplebuy?

    People buy a product because theyPeople buy a product because theyhave a need for ithave a need for it

    I need a pressure cooker because I I need a pressure cooker because I

    have to lay food on the tablehave to lay food on the tableeverydayeveryday

    People buy a brand because they havePeople buy a brand because they havea relationship with it.a relationship with it. I will buy a Hawkins Pressure Cooker I will buy a Hawkins Pressure Cookerbecause I can trust Hawkins.because I can trust Hawkins.

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    Types ofbenefitsTypes ofbenefits

    a) Objective benefitsa) Objective benefits

    b) Subjective benefitsb) Subjective benefits

    c) Valuesc) Values--oriented benefitsoriented benefits

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    ObjectivebenefitsObjectivebenefits These are tangible, physical and measurableThese are tangible, physical and measurable These are in the productThese are in the product

    They are what you get by using itThey are what you get by using it

    ExampleExample-- HawkinsHawkinspressure cookerpressure cookercooks quickest withcooks quickest withleasttroubleandleasttroubleandgreatestsafetygreatestsafety

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    SubjectivebenefitsSubjectivebenefits These are in the consumers mindThese are in the consumers mind These are perceptions. These are what theThese are perceptions. These are what the

    consumer believes she will get as a result ofconsumer believes she will get as a result of

    the objective benefit.the objective benefit.

    ExampleExample -- Cooking with Cooking with

    Hawkins will make meHawkins will make mefeel that I am fulfillingfeel that I am fulfilling

    my role as a wife bettermy role as a wife better

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    Values orientedbenefitsValues orientedbenefits These appeal to the consumers deepest concerns, theirThese appeal to the consumers deepest concerns, their

    basic drives as individual human beings.basic drives as individual human beings.

    There are only a few of themThere are only a few of them -- power, security, socialpower, security, socialacceptance, status, greed, sex, survivalacceptance, status, greed, sex, survival -- and they areand they are

    very powerful.very powerful.

    ExampleExample -- Owning the beautiful Toyota Corolla carOwning the beautiful Toyota Corolla carmakes me feel special, a person clearly of a highermakes me feel special, a person clearly of a higher

    status with a more refined tastestatus with a more refined taste

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    Classification ofAdvertisingClassification ofAdvertising Advertisinginthe consumer marketAdvertisinginthe consumer market

    -- National AdvertisingNational Advertising-- Retail/Local AdvertisingRetail/Local Advertising-- BrandAdvertisingBrandAdvertising-- Primary/SecondarydemandadvertisingPrimary/Secondarydemandadvertising-- Political AdvertisingPolitical Advertising-- DirectoryAdvertisingDirectoryAdvertising-- DirectDirect--ResponseAdvertisingResponseAdvertising-- Public ServiceAdvertisingPublic ServiceAdvertising-- InteractiveAdvertisingInteractiveAdvertising

    Advertisingto Business & Professional marketsAdvertisingto Business & Professional markets-- Businessto BusinessAdvertisingBusinessto BusinessAdvertising-- Professional AdvertisingProfessional Advertising-- TradeAdvertisingTradeAdvertising

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    What clientexpectfrom theiradvertising?What clientexpectfrom theiradvertising?

    InnovativesolutionsthatInnovativesolutionsthat Breakthrough the clutterBreakthrough the clutterBeatthe competition,Beatthe competition, Stretch and magnifybudgetsStretch and magnifybudgets

    Different, InnovativeDifferent, Innovative

    Great creativeand mediathat offersfull valueGreat creativeand mediathat offersfull valueat pricesat leastasgood,ifnotbetter,thanat pricesat leastasgood,ifnotbetter,thanthe competition.the competition.

    The most costThe most cost--effectiveandinnovative waytoeffectiveandinnovative waytosuccessfullyreach and communicate with consumers.successfullyreach and communicate with consumers.

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    BiggestriskinadvertisingBiggestriskinadvertising

    SAFE CONVENTIONAL ADVERTISING IS THESAFE CONVENTIONAL ADVERTISING IS THEBIGGEST RISK OF ALLBIGGEST RISK OF ALL

    Itdoesntgetseen. Itdoesntgetremembered.Itdoesntgetseen. Itdoesntgetremembered.

    Itdoesnt causeanyreaction.Itdoesnt causeanyreaction.

    Safeadvertisingjust liesthere quietly, hopingSafeadvertisingjust liesthere quietly, hoping

    nono--one will noticeit. Andno onedoes.one will noticeit. Andno onedoes.

    Half my advertising budget is wasted. The problem isHalf my advertising budget is wasted. The problem is

    I dont know which half.I dont know which half.

    John Wanamaker, Advertising & Retailing PioneerJohn Wanamaker, Advertising & Retailing Pioneer

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    Should wetakerisksinadvertising?Should wetakerisksinadvertising?

    Yes, but wisely. Foolish risks are for foolsYes, but wisely. Foolish risks are for fools

    Smart businessman take only calculated risksSmart businessman take only calculated risks

    One can be smart by getting the basics rightOne can be smart by getting the basics right --defining target clearly, appealing to the right values,defining target clearly, appealing to the right values,and creating a seamless fusion ofand creating a seamless fusion of product and user.product and user.

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    T H A N K Y O U !!T H A N K Y O U !!