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Cross-cultural communication

Culture shock

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Part I: Culture shock An overviewI.1. What culture shock?

The term was introduced for the first time in1958 to describe the anxiety producedwhen a person moves to a completely newenvironment.

This term expresses the lack of direction, thefeeling of not knowing what to do or how todo things in a new environment, and notknowing what is appropriate or inappropriate.

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I.2. Symtoms of culture shock

Sadness, loneliness, melancholyPreoccupation with healthAches, pains, and allergiesInsomnia, desire to sleep too much or too littleChanges in temperament, depression, feelingvulnerable, feeling powerless

Anger, irritability, resentment, unwillingness tointeract with othersIdentifying with the old culture or idealizing the oldcountry

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I.2. Symtoms of culture shock

Loss of identity

Lack of confidenceFeelings of inadequacy or insecurityDeveloping stereotypes about the new cultureDeveloping obsessions such as over-cleanliness

Longing for familyFeelings of being lost, overlooked, exploited or abused

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I.3. Stages of Culture Shock - The first stage is the incubation stage or "honeymoon" stage, as everything encountered is

new and exciting.- The second stage starts when a person mayencounter some difficult times and crises in daily life.

- The third stage is characterized by gaining someunderstanding of the new culture. A new feeling of pleasure and sense of humor may be experienced.One may start to feel a certain psychologicalbalance.

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I.3. Stages of Culture Shock

- In the fourth stage, the person realizes that the newculture has good and bad things to offer.

- The fifth stage is the stage that is called the "re-entryshock." This occurs when a return to the country of origin is made. One may find that things are nolonger the same. For example, some of the newlyacquired customs are not in use in the old culture.

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Part II: Results of interviews aboutculture shocks

Types of culture shocks from interviews:

Group 1: PerceptionName: Chon Goo SooNationality: Korean

Length of stay: 18 monthsJob: Student of Law Department - VNUSetting: Wear informal clothes to class

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How did Vietnamese teachers andstudents react?

A. No reaction

B. Feel surprised, but not directly tell him aboutthat

C. Tell him it is not appropriate to wear informalclothes

D. Agree with the new style, and follow thatstyle

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Group 2: Religion

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What would you do?

A. Ignore

B. Give money to all of themC. Give money to someD. Ask others to help

E. Go with a local friendF. Other ways

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Group 3: Beliefs

Name: Mrs. Wendy

Nationality: AustralianLength of stay: 18 monthsSetting: She had a 3-month baby. ManyVietnamese people visit and give her adviceabout how to take care of her new born baby

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Group 4: Language/ level of civilization

Name: Vo Huy HoanNationality: VietnameseAge: 35Job: Teacher Setting: Conference in Singapore

Length of stay: 10 daysSituation: Bad English/ electronic-ticketmachine/choosing food/ eating-out habit

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Would you come back toIndia? Are you kidding me? Never again

Ngoc, 23, an Indian university graduate

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When someone travel

overseas, they are like a fishout of water "

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Finding out about a new

culture is never enoughThu, 25, Korean university graduate

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A Thai teacher at CFL - VNU

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Part III: Conclusion

III.1. Solution:There is no solution to culture shock except to

try to learn the culture, and the way to do thatis to watch and listen while withholding

judgment for a while.Be careful of what you say and do, because it is

easy for others, not knowing your culture, tomisunderstand you. In time, you will learn theother culture and then you can participate atease.

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Learn to include a regular form of physical

activity in your routine. This will help combatthe sadness and loneliness in a constructivemanner. Exercise, swim, take an aerobicsclass, etc.

Relaxation and meditation are proven to bevery positive for people who are passingthrough periods of stress