InterviewingInterviewing

MANA 3320 MANA 3320

Dr. Jeanne MichalskiDr. Jeanne Michalski

Better hide the tattoo if you Better hide the tattoo if you want the jobwant the job

Once associated with drunken sailors, felons and Hells Angels, tattoos Once associated with drunken sailors, felons and Hells Angels, tattoos have gone nearly mainstream, putting employers in a bind. How to have gone nearly mainstream, putting employers in a bind. How to write rules that won't alienate un-hip customers on the one hand or write rules that won't alienate un-hip customers on the one hand or eliminate talented workers on the other?eliminate talented workers on the other?

Nearly 50% of Americans between 21 and 32 have at least one tattoo or Nearly 50% of Americans between 21 and 32 have at least one tattoo or a piercing other than in an ear, according to a 2006 study by the a piercing other than in an ear, according to a 2006 study by the University of Chicago and Northwestern University. University of Chicago and Northwestern University.

Men and women alike say their tattoos make them feel sexy and Men and women alike say their tattoos make them feel sexy and rebellious, a 2003 Harris Poll found, while the unadorned of both rebellious, a 2003 Harris Poll found, while the unadorned of both genders see body art as unsightly and think those with tattoos and genders see body art as unsightly and think those with tattoos and piercings are less intelligent and less attractive.piercings are less intelligent and less attractive.

…….the law gives employers broad latitude to establish dress and .the law gives employers broad latitude to establish dress and grooming standards consistent with the images they want to convey.grooming standards consistent with the images they want to convey.

LA Times 7.6.07LA Times 7.6.07

The Employment InterviewThe Employment Interview

Why the interview is so popular:Why the interview is so popular: It is especially practical when there are only a It is especially practical when there are only a

small number of applicants.small number of applicants.

It serves other purposes, such as public It serves other purposes, such as public relationsrelations

Interviewers maintain great faith and Interviewers maintain great faith and confidence in their judgments.confidence in their judgments.

Types of InterviewsTypes of Interviews

1.1. Nondirective (Unstructured) Interview Nondirective (Unstructured) Interview The applicant determines the course of the discussion, while The applicant determines the course of the discussion, while

the interviewer refrains from influencing the applicant’s the interviewer refrains from influencing the applicant’s remarks.remarks.

2.2. Structured InterviewStructured Interview An interview in which a set of standardized questions having An interview in which a set of standardized questions having

an established set of answers is use.an established set of answers is use. Situational Interview Questions - Applicants are given a Situational Interview Questions - Applicants are given a

hypothetical incident and asked how they would respond to hypothetical incident and asked how they would respond to it.it.

Behavioral Description Interview (BDI) - Applicants are asked Behavioral Description Interview (BDI) - Applicants are asked questions about what they actually did in a given situation.questions about what they actually did in a given situation.

Situational QuestionsSituational QuestionsUse critical incidents that have actually occurred and are Use critical incidents that have actually occurred and are

examples of particularly good or poor job performance.examples of particularly good or poor job performance.

1. Your spouse and teenage children are sick in bed with colds. 1. Your spouse and teenage children are sick in bed with colds. There are no relatives or friends available to look in on them. There are no relatives or friends available to look in on them. Your shift starts in three hours. What would you do in this Your shift starts in three hours. What would you do in this situation?situation?

2. A customer comes into the store to pick up a watch he left for 2. A customer comes into the store to pick up a watch he left for repair. The repair was supposed to have been completed a repair. The repair was supposed to have been completed a week ago, but the watch is not back yet from the shop. The week ago, but the watch is not back yet from the shop. The customer is angry. How would you handle the situation?customer is angry. How would you handle the situation?

Apply a scoring format.Apply a scoring format.

Behavior / Experience-Based Behavior / Experience-Based QuestionsQuestions

Ask about previous related experience.Ask about previous related experience.

1. It is often necessary to work together as a group to 1. It is often necessary to work together as a group to accomplish a task. Can you tell me about the most accomplish a task. Can you tell me about the most recent experience you had working as part of a group?recent experience you had working as part of a group?

Should not require that applicant has Should not require that applicant has actually done the job.actually done the job.

Apply a scoring format.Apply a scoring format.

Job-Related Questions: Maintenance Job-Related Questions: Maintenance SupervisorSupervisor

Use information from job task analysisUse information from job task analysis

KSA: Verbal ability to give work instructions to laborers regarding KSA: Verbal ability to give work instructions to laborers regarding construction and repair.construction and repair.

1.1. What instructions would you give a work crew who was about to What instructions would you give a work crew who was about to string a 220-volt electric cable in a building under construction?string a 220-volt electric cable in a building under construction?

2.2. Two laborers with limited experience ask about the procedures for Two laborers with limited experience ask about the procedures for repairing a brick wall. What instructions do you give them repairing a brick wall. What instructions do you give them regarding equipment and how they should operate it?regarding equipment and how they should operate it?

3.3. You will use eight summer employee to repaint an office building. You will use eight summer employee to repaint an office building. What instructions do you give them about general and specific What instructions do you give them about general and specific painting procedures?painting procedures?

Apply a scoring format.Apply a scoring format.

Are Your Questions Legal?Are Your Questions Legal?

No questions are expressly forbidden.No questions are expressly forbidden. Questions related to race, color, age, religion, Questions related to race, color, age, religion,

sex, or national origin can be hazardous.sex, or national origin can be hazardous. Questions are acceptable if job-related, asked Questions are acceptable if job-related, asked

of everyone, and do not discriminate against a of everyone, and do not discriminate against a protected class (e.g., females)protected class (e.g., females)

Worst Interview QuestionsWorst Interview Questions

Tell me about yourself…Tell me about yourself…

Where do you see yourself in twenty years?Where do you see yourself in twenty years?

What are your greatest strengths / weaknesses?What are your greatest strengths / weaknesses?

What would you do if money did not matter?What would you do if money did not matter?

Conducting a Good Conducting a Good InterviewInterview

Be prepared.Be prepared. Look over the resume.Look over the resume. Know what questions you want to ask in advance.Know what questions you want to ask in advance.

Keep appropriate notes.Keep appropriate notes. Remember - the interview is about recruiting.Remember - the interview is about recruiting. Put the candidate at ease – establish rapport.Put the candidate at ease – establish rapport. Ask about job knowledge and worker Ask about job knowledge and worker

requirements.requirements. Ask open ended questions so candidates can Ask open ended questions so candidates can

expand on their own capabilities.expand on their own capabilities.

Conducting a Good Conducting a Good Interview – cont.Interview – cont.

Ask situational questions to see how candidates Ask situational questions to see how candidates react.react.

Use silence judiciously.Use silence judiciously. Separate facts from inferences.Separate facts from inferences. Recognize biases and stereotypes.Recognize biases and stereotypes. Control the course of the interview.Control the course of the interview. Standardize the questions asked.Standardize the questions asked.

Interviewing ExerciseInterviewing Exercise

Groups of 3Groups of 3