Interview ProjectKendall SandersApril 14, 2011

Meet my Mom:

Shelly Sanders

Eastbound Customer Service Representative at Independent Container Line, Ltd. (ICL)

ICL as a Company

ICL is a World-Class steamship line, providing international container transportation between Northern Europe and the East Coast of the United States.

My Mom’s Employment with ICL

She’s been in her current position for only three months, but she’s remained in the company for approximately 10 years at various capacities.

The Hiring Process my Mom endured

Three separate interviews with different levels of management.

Written aptitude tests

Drug screening test

Major Duties and Responsibilities

Booking export freight via Chester, PA, and Wilmington, NC, on vessels varying in size that are on a weekly sailing schedule to the European Union (EU).

Adhering to all rules and regulations set forth by US Customs, EU Customs, EU requirements, piers, DOT, Hazardous cargo requirements, etc.

Eastbound Customer Service Representative

Training25 hours of training/class in hazardous

cargo handling requirements in the United States and European Union.

Learn, and master, the systems imposed by the company, federal and state governmental agencies, and well as different pier requirements.

Satisfaction? Dissatisfaction?

Satisfaction Dissatisfaction

Unique and interesting Dealing with issues that cannot be helped, like weather and natural disasters

Constantly changing, and having to learn new systems or requirements

Most business is handled electronically

Speaking with people from all over the world, and helping them get their freight moved.

Sources of Stress

Having every task measured against very high standards that my Mom has to adhere to.

Handling weather, or natural disaster, situations.

Dealing with accidents.

Remembering each requirement involved in moving cargo.

Using new computer programs to accomplish daily tasks.

Motivation

Knowing everything is always being observed, and measured.

Self-satisfaction in knowing she did her job to the best level she could do for herself, her company, and her customers.

Just like many others, money is a source of motivation.. Not only money, but the “perks” that are included with her job.

Work Evaluation andDrug Testing

Each employee, including my Mom, is formally evaluated in a private meeting every quarter by their immediate supervisor. Suggestions from both the subordinate and the supervisor on how to improve ICL are taken into account during these meetings.

Drug testing is only done at the time of hiring. If a supervisor deems it necessary, then a random drug test will take place.