Intertec Systems Corporate Presentation

Intertec SystemsCorporate Brief

©2015 Intertec Systems LLC. The information contained herein is subject to change without notice. www.intertecsys.com2

Bangalore.

.Mumbai

Dubai.Abu Dhabi.

Manama.

Muscat

.Riyadh.

About Intertec

• IT Systems Integrator since 1991

• 1,000+ customers from Government, Financial Services and Corporate sectors across the Middle East, India & UK

• Strong alliances with 20+ industry leaders such as HP, Cisco, Microsoft, Oracle, Infor, F5, LANDesk, Enghouse, Vmware, etc.

• ISO 9001:2008 certified

• Multi-lingual and cultural diversity

• Offshore Development Center with experience in product development

Mission

To provide world class IT solutions at affordable prices to satisfy both our own customers & their customers, with respect to ROI & profitability.


Our Journey

Intertec founded in Dubai.

NTS formed as subsidiary for development of application software products.

India operations established in Mumbai and Bangalore.

Signed First and largest Multi-tenant Hosted Contact Center (HCC) in India

Corporate rebranding and restructuring for vertical segmentation

First Multi-tenant HCC signed in the GCC

Signed Largest end user and helpdesk managed services contract in UAE Government

ISO 9001:2008 certified

BASEL II projects signed

Launched operations in Bahrain, Oman & KSA to increase GCC market share

100+ Syros ERP customers

100+ EAM projects executed

Top 20 IT Systems Integrator in the GCC

Moved HQ to Business Bay

R&D investments in new products for Inspection & Compliance, CRM and OMS

MSP for HP software in UAE, Oman & Bahrain

Setup of NOC for remote monitoring of Cloud, DC, Networks, Applications & End Users

2013 - Now2008 - 20122001 - 20071991 - 2000


Capabilities & Solutions

• Managed Services

• IT Service & Operations

• Consulting

• Contact Center

• Cloud, Data Center & DR

• Networks & Security

• End User & Mobility

• Collaboration & BPM

• Inspection & Compliance

• Application Services

• ERP & BI Analytics

• Enterprise Asset Management

• Vertical Solutions: Hospitality, Banking,

Order Management, Real Estate


Strategic Alliances

Industry Leading Alliances…

HP PLATINUM CI partner with Converged Infrastructure, Software & MSP specializations.

Cisco GOLD certified with advanced borderless network architecture, collaboration

architecture, Advanced data center architecture & Telepresence specializations.

Enghouse Certified partner for contact center solutions.

LANDesk GOLD certified partner.

Microsoft GOLD certified with servers, messaging, management and virtualization

competencies

ORACLE GOLD certified & global ISV partner.

Infor GOLD partner for Enterprise Asset Management.

Symantec GOLD certified with storage & archival specializations.

Trend Micro GOLD Partner

Disclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)


Awards & Recognitions

• HP Software: Emerging Partner (2013)

• Infor: Best EAM Growth Partner in Europe, Middle East & Africa (2012 – 13)

• Cisco: Nominated Best Global Commercial Partner (2012)

• HP: EG Emerging Partner of the Year – Middle East (2012)

• TrendMicro: Sales Excellence (2012)

• National Transport Authority: Best Vendor (2014)

• CPI: Top 20 Systems Integrators in the GCC

• ITP: Top 16 Systems Integrators in the GCC

• Frost & Sullivan: Best Hosted Contact Center to Tata Communications (2011 – 13)

• Reseller: Best Infrastructure Solutions (2013)

• Reseller: Best Infrastructure Integrator (2014)

• ACN: Best Healthcare Implementation to DHA for Managed Services (2010)

• Ministry of Finance: Best Vendor (2014)


Success Stories

DHA, UAE: Managed IT Services involving service levels with automation of system management, service desk and contact center.

Received ACN award for Best Healthcare Implementation.

7

MAF, UAE: Managed IT Services in Retail & Leisure to manage Data Center with SLA’s, process improvement to enhance end user satisfaction, IT operations and service management tools.

Also, implemented Microsoft Cloud 365.

TCL, India: Hosted Contact Center in with 8000+ seats. It is the first and largest HCC in India with 60% market share.

Received the Frost & Sullivan award for Best Hosted Contact Center (2011-13).

CSB, Bahrain: Business Intelligence consulting and professional services. Also, Oracle eBusiness Suite upgrade.

CNIA, UAE: Enterprise Asset Management was undertaken for the maintenance of their Vessels, Vehicles and Sensors. This includes configuration of Corrective & Planned Preventive Work Orders, process flow, Resource Management, Stores, Inboxes and KPIs, Inventory Management


http://www.tatacommunications.com/


Success Stories

RTA, UAE: Enterprise Inspection & Compliance implementation to automate compliance management of Rail Right of Way, Traffic & Roads Right of Way and Public Transport, in-line with Dubai’s Smart Government initiatives; which improved inspector productivity and revenue significantly.

Also, implemented turnkey Data Center refresh and DR for taxi dispatch system infrastructure upgrade.

8

FAHR, UAE: DC Refresh, Unified Communications and Email Security using HP, Cisco and Microsoft technologies.

Major Pharma Manufacturer with 20,000+ users, India: Service Management including ITSM consulting & service desk to implement ITIL/ISO20000 & business processes (IT & non-IT). Leveraged IT shared services, IT maturity assessment, automated HR & Finance business processes and executed service catalogue monetization with business units.

NBB, Bahrain: Contact Center implemented with integrations to Swift Messaging Gateway, core banking, bill payments, CRM, etc.

Executive Council, UAE: ICT infrastructure solutions including Server Consolidation, Networking, IP Telephony, Application Delivery Networking & Security, and WAN acceleration.

Tecom, UAE: Consultingservices including ISO20 & ITIL processes to streamline internal process & enforcement of service improvement. Defined IT roadmap & strategy for IT management via the Service Management System.

City Premiere Hotels, UAE: Hospitality PMS & Syros ERP across multiple properties. Also, supporting infrastructure and integration to telephony.


Capabilities & Solutions


Managed Services

• Data Center Monitoring• Server & Storage Monitoring

• Network Monitoring

• Application Performance Monitoring

• Security Monitoring

• Cloud Monitoring • Microsoft Azure, Office 365, AWS, 3rd Party Cloud Services

• End User Management & Monitoring• Remote Monitoring (Proactive & Reactive)• Service Management• Vendor & Asset Management• Consulting: ISO 20000, ISO 27001, ITIL• Outsourcing • Annual Maintenance Contracts

Network Monitoring

Server & Storage

Monitoring

OPERATIONS MANAGEMENT

Client Automation

Data Center Automation

AssetManagement

IT Service Management

Application Availability and

Performance

Process Consulting

VendorManagement

Configuration Management System

End User Monitoring

End User Management


IT Service & Operations Management

• Data Center & Cloud Monitoring



• End User Management

• End User Performance Monitoring

• Mobile Device Management (MDM)

• Service Desk

• Asset Lifecycle Management

• Consulting• ISO 20000 & ITIL

• Shared Services & Service Catalogue

• IT Maturity Assessment

• Capex & Opex models

• Consulting experience in IT & Business processes, Shared Services and ISO 20000

• Own IP on ISO 20000 executive dashboards

• 100+ ITSM implementations across Government, Healthcare & Pharmaceuticals, Financial Services, Retail and Enterprises


Consulting

• ITSM Consulting

• ISO 20000

• Service Catalogue

• Security Consulting• ISO 27001

• Policy Definition

• Gap Assessment

• ISO 55000 / PAS 55

• Contact Center Operations

• Infrastructure Architecture

• Service Improvement Services

• Audit & Compliance

• Metric Analysis & KPI reporting

• Shared Services Consulting

• GAP Analysis & IT Strategy Definition

• CMM assessment of IT Departments

• IT Master Plan

• ITIL Process Implementation

• ISO20/27 readiness

• Internal Audits ISO20/27

• IT Operational Procedure definition

• ITIL/ISO20/27 Assessment Services

• IT Cost Management

• IT Infrastructure Audit

• Business IT Integration Services

• Business Process Automation

Consulting & Professional

Services

Service Transition &

Implementation

Service Assurance &

Improvement

Organization Maturity

Assessment


Contact Center

• Contact Center Technologies

• Operational Process Consulting

• Quality Monitoring & Voice Recording

• Shared Services Consulting

• Application Integrations

• Process Solutions: CRM, Order Management, Service Desk

• BPO

• Capex, Opex and Service Provider models

• 10,000+ seats implemented till date across Telecom, Financial Services, Oil & Gas, Healthcare and Enterprise

• Capability of application integration for unified experience and agent productivity

• R&D investments in tools to improve agent productivity and customer experience


Collaboration & BPM

• Business Process Management

• SharePoint: Content Management & Workflows

• Business Productivity Solutions on Premise & Cloud


Cloud, Data Center, DR

• Cloud Infrastructure

• Cloud Application Migration

• Data Center

• Disaster Recovery

• DC Management & Cloud Automation

• Server, Storage & Virtualization

• Networks

• Information Management

Provision & Activate

ITSM

Service and Portal Layer

Orchestration

Product Catalog

Inci

dent

Man

agem

ent

Pro

ble

m M

anag

em

ent

Ass

et

Man

agem

ent

Chan

ge M

anag

em

ent

Monitor & Plan

Perf

orm

ance

&

Ava

ilabili

ty M

onitori

ng

Dat

a M

onitori

ng

Stora

ge M

onitori

ng

Cap

acity

Monitori

ng

Applic

atio

n M

onitori

ng

Storage

Automation

Server

Automation

(SA)

Network

Automation

(NA)

Application

Automation

User / Admin Portal User Management Service Request Management Life Cycle Management

CMDB

Security

Serv

ice

Req

uest

Server StorageNetwork

Identity

Service

(SSO)

App

Security

Data

Security

Vulnerability

Assessment

VM

Security

Network

Security

Hypervisor

Management

Metering Billing Mediation

Customer

management

Order

management

Cloud Services IaaS PaaS BPaaSSaaS


Networks & Security

• Networks: Active & Passive

• Wireless Networks

• Unified Communications


• Security Consulting

• Application Security & Load Balancing

• Perimeter Security

• End Point Security

• Web & Email Security

Process Consulting

Gap Analysis Risk Assessment & Internal Audits

Security Awareness Training

Scope Definition Policy & Procedure Development

Social Engineering

Assistance with Certification

Technical Consulting

Vulnerability Assessment

Network Security Architecture Review

Application Security Audit

Network & WebPenetration Testing

Desktop Audit Technical Audit


End User & Mobility

• End User & Mobile Devices

• Virtual Desktop Interface (VDI)

• Support & Maintenance

• Mobile Device Management

• End User Management & Monitoring

• License Management

• Mobile Applications & Development

• Desktop as a service solutions

• License Management solutions to optimize spend and utilization on software licenses

• Manage and maintain assets and their lifecycle till retirement

• Offshore capability on Hybrid and Native mobile development


Inspection & Compliance

Enterprise-wide solution for Authorities to

• Improve Revenue through effective Inspection & Compliance Process Management

• Improve Productivity and Accountability of Inspectors through Automation

• Provide Citizen Transparency for Dispute Resolution

• Improve Safety Standards by Proactive Compliance Adherence

• Digitization with Mobility & Application to Integrate Licensing to Compliance Ecosystem

Manage YourBusiness Process

Manage YourInspection Strategies

Industries

Environmental Health & Safety

Industries

Transport

Food Safety

Review and

Approval

Shift Planning

Inspector Scheduling

Premise Mgt.Program

Campaigns

RandomRoutine

By Management

OrderFollow-up

ManageInspection on

Field

KPIsReporting

Application Integration

Mobility

Non Compliance/Fine

s

Mobile Workflow Alerts

Complaint Mgt.

Roads/ROW

Disputes

Manage

Permits

Planned

Mobility Sampling/Risk Matrix


Application Services

• Product Development – Web & Mobile

• Application Implementation

• Application Support & Migration

• Business Process Management

• Business Intelligence


• Database Administration Services

• Onshore – Offshore & Shared delivery models

• Multiple languages capability

• 15+ years in product development

• Implementation and Integration experience in

BI, BPM, Application Migration, Mobility


ERP, EAM & BI Analytics

• ERP

• Enterprise Asset Management

• Business Intelligence Implementations

• Vertical & Mobility solutions

Success Stories in

• Trading & Distribution

• Hospitality & Real Estate

• Public Sector: Finance, Legal, Infrastructure

• Facilities Management

• Healthcare

• Utilities

• 100+ ERP Implementations in the GCC

• 100+ EAM Implementations in Middle East


Vertical Solutions

HOSPITALITY

• Hostnet to manage hospitality properties front end and back end operations.

• EAM to manage engineering operations.

• Contact Center to manage reservation shared services.

50+ Hotels are customers.21

RESTAURANT & RETAIL

• Order Management from online, mobile and call

• Order delivery process management with mobility

• Contact Center & Payment integrations

• Point of Sale

REAL ESTATE

Syros ERP to specifically manage

• buying & selling operations

• leasing operations.

Integrate to Syros financials and maintenance management.

CONTACT CENTER OPERATIONS

• Agent Performance & Quality Management

• Customer Service Process

• Order Management Process

• Operational Consulting

• Technology & Integration on Capex, Opex & Outsourcing

Thank you.www.intertecsys.com

Intertec Systems Corporate Presentation

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Transcript of Intertec Systems Corporate Presentation