Interspire Knowledge Manager(Formerly Interspire ActiveKB)

Who Uses Interspire Knowledge Manager?

Problem• Small companies spend over 20% of total

revenue on customer service and technical support

-- “Technical support cost ratios” a publication by the Association of Support Professionals

Technical Support and Customer Service

• Technical support is tedious, especially in high tech industries such as software, web hosting and hardware consumer goods.

• Routine customer service questions take up valuable staff time.

• Customers want solutions to their problems now. They are frustrated and will often take it out on your staff.

The Solution: Self-service Customer Support

Reduce Customer Support Reduce email volume by up to 60%.

Reduce phone calls to your support line.

Handle common questions freeing up customer service staff to handle more complicated issues.

Help customers find information and answers to questions quickly and easily.

Provide 24/7 assistance even when your business is closed.

Serve as a resource for customer service staff as they provide support over the counter or over the phone.

Answer Common Questions Quickly

Additional Problem: Training Staff

• Training new staff takes weeks and can often take up to 6 months before new employees and their trainers are at 100% productivity

Staff Training• Staff training takes weeks and sometimes months

before staff become 100% productive.

• Existing employees often need to train staff so they too are running way below 100% productivity.

• Office documentation, policies and procedures are often stored in multiple locations and extremely hard to find.

The Solution: Internal Staff Knowledge Base

Reduce Staff Training Time

Reduce staff training time by weeks Reduce the need for additional staff trainers Improve employee productivity Standardize procedures and documentation Provide a centralized knowledge share

Share Office Documents Office policies and procedures Training manuals and best practices Technical documentation and user guides Attach employee forms and worksheets External resources and websites

Your Options• Build your own custom solution

Too costly + time consuming

• Use HTML documents Hard to maintain No customer feedback or reporting End users can’t search to locate documents quickly

• Use PDF’s and Microsoft Word Documents Time consuming to create, update and upload No feedback or reporting End users can’t search to locate documents quickly

You Need Interspire Knowledge Manager

Web based software application that makes sharing and finding knowledge a breeze.

Easy to use. No training time necessary.

Web based. Easy access from multiple locations.

Staff enjoy adding new knowledge base entries and FAQ’s.

Supports multiple logins, unlimited articles and WYSIWYG Editing.

Interspire Knowledge Manager Makes Adding Knowledge a Breeze

Using a secure web based login, employees can add knowledge to your self-service FAQ’s or internal knowledge base in minutes.

Find Knowledge Easily

By browsing or searching using their web browser, your customers and staff can find answers to their questions instantly.

The Smart ChoiceFeaturesCompletely Web Based WYSIWYG Editor Flexible Workflow Approval System Customer Feedback Mechanisms Insightful Statistics and Reporting 100% Open Source PHP Code Pre-designed Website Themes Flexible User Permissions System

We Eat Our Own Dog Food

Interspire Knowledge Manager is an invaluable application used on our very own interspire.com to reduce email technical support by up to 30%.

...And To Train Our Staff

Our intranet runs solely on Interspire Knowledge Manager where staff share knowledge, document procedures and attach product documentation. It’s reduced our new staff training time by 40%.

Integrates Into Your Website Design In Minutes

Your Customer Service with Interspire Knowledge Manager

Your Staff Productivity with Interspire Knowledge Manager

Your Business with Interspire Knowledge Manager

Your email and call volume reduced by up to 60%

More satisfied customers who can find answers to their questions instantly

Faster staff training time in your business

More productive employees with readily available access to knowledge they need

PricingInterspire Knowledge Manager

Leading SaaS Solution

Leading Open source Alternative

Modifiable Source Code Product Support Cross Browser Support Integration in under 1 hour Statistics and Reporting Cost From $495 $10,000 + $0

What Our Customers Are Saying...

So…What’s Holding You Back?

• When do you want to reduce your support cost?

• When do you want to reduce internal training cost?

• What’s stopping you from enjoying these benefits right now?

Get Started Now

Try the online demoProduct data sheet (PDF)

See pricing and buy onlineSpeak with a sales rep