INTERNSHIP REPORT ON

MCB Bank Limited

BY

NOMAN MASOOD

MPA

Session: 2010-2012

DEPATMENT OF PUBLIC ADMINSTRATIONGC UNIVERSITY FAISLABAD

M

Dedicate to First Allah Almighty& Muhammad (P.B.U.H)

Next I dedicate my Parents and My Teachers.

DEDICATION

First of all I would like to thanks to Allah on this occasion.

I also want to show my gratitude to my loving parents and humble teachers who make me able to be at this position.

I also thankful to all the staff members at MCB, Gujranwala especially Mr. Muhammad Fasial (Manager)&Mr. Naveed Hassan (Operation Manager) for their guidance and encouragement..

Acknowledgement

Table of Contents

TOPICS PAGE #

Executive Summary 02

1. Introduction & Objective of Studying the Organization 04

2. History of Muslim Commercial Bank 07

Historical Background of MCB 08

Privatization of MCB 09

Vision and Mission Statement 16

Values and Functions of MCB 17

Awards and Achievements of MCB 21

3. Organizational Structure 23

4. Organizational Structure of Human Resource Management 29

(HRM) Department

5. Human Resource Management Process in the Organization 33

5.1 Human Resource Planning and Forecasting 34

HRP Process 34

Forecasting HR Requirements 35

Methods to Forecast HR Needs 35

5.2 Employees Recruitment and Selection 36

5.3 Training and Development at mcb Pakistan 38

Employee Development 41

5.4 Performance Management 43

Setting performance standard and Expectations 44

5.5 Employee Compensation and benefits 48

Job Changes within the Organization 51

Promotion 51

Demotion 52

Transfer 53

Separations 53

Layoffs 54

Termination 54

Resignation 55

Retirement 56

6. Critical analysis of the Theoretical Concepts relating to Practical Experience 57

SWOT Analysis 57

PEST Analysis 59

7. Conclusion 62

8. Recommendation and Suggestions 65

9. References 68

10. Abbreviations 69

11. Appendices 69

LIST OF ILLUSTRATIONS

Figure No. Description PAGE #

Figure-1: Organizational Hierarchy of MCB 26

Figure-2: Branch Network of MCB 27

Figure-3: Divisions of MCB 28

Figure-4: HRM Department of MCB 32

Figure-5: Organizational Reward system 49

Figure-6: Individual Career Path 50