Interplay, 13th Edition chapter 01
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Transcript of Interplay, 13th Edition chapter 01
CHAPTER 1Interpersonal Process
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.C
Section 1 WHY STUDY COMMUNICATION?
Interplay
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Why Study Communication?
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Why study an activity that you’ve done your entire life? New look at a familiar
topic Increased effectiveness
Why We Communicate
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
.
How does communication help to fulfill the following human needs? Physical needs Identity needs Social needs Practical needs
Maslow’s Hierarchy of Needs
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
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Section 2THE COMMUNICATION PROCESS
Interplay
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
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Human Communication: A Complex Process
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Early models: Linear, one-way event Resembles an archer
shooting a message at a target
Later models: Tennis game: Senders
and receivers exchange messages
Respond with verbal or nonverbal feedback
The Communication Process
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
The Transactional Model of Communication
Insights from the Transactional Communication
Model
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
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Sending and receiving are usually simultaneous
Meanings exist in and among people
Environment and noise affect communication
Channels make a difference
Consider this . . .
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
You want to end a romantic relationship. You can communicate this to your partner one of two ways:
1. face-to-face 2. via e-mailHow does the choice of
channel potentially change the message for the receiver?
Communication…
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Is Transactional Mutual influence Interdependent behaviors Uniquely created
Can be Intentional or unintentional Is Irreversible Is Unrepeatable Has a content dimension and a relational
dimension Content = information in the message itself Relational = relationship between the
communicators
Characteristics of Interpersonal
CommunicationFeatures of interpersonal relationships:UniquenessInterdependenceSelf-disclosureIntrinsic rewards
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Communication Myths & Misconceptions
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
All communication seeks understanding.
More communication is always better.
Communication will solve all problems.
Effective communication is a natural ability.
Section 3COMMUNICATION COMPETENCE
Interplay
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Communication Competence
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Competent communication = Effective Appropriate
No single “ideal” or “effective” way to communicate
Competence is situational.
Competence can be learned.
Characteristics of Competent Communication
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
A large repertoire of skills
Adaptability Ability to perform
skillfully Involvement Empathy/perspective
taking Cognitive complexity Self-monitoring
Section 4SOCIAL MEDIA AND INTERPERSONAL COMMUNICATION
Interplay
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Characteristics of Social Media
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Social media is characterized by:
Leanness – face to face communication is “richer”
Asynchronicity – in ost cases, you cannot respond to information immediately
Permanence – “The Internet is forever.”
Social Media and Relational Quality
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Social media might seem inferior. On its face, it appears:
To lack richness To discourage
community To be superficial
Social Media and Relational Quality
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
HOWEVER…Under the right circumstances, it: Can be rich and satisfyingIncreases amount and quality of interpersonal communication
Reasons: Easier Less complicated
Communicating Competently with Social Media
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Some Caveats: Be careful what you post
Keep your tone civil Don’t post incriminating
photosBe considerate
Respect others’ need for undivided attention, especially if you simultaneously engaged in face to face communication
Communicating Competently with Social Media
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Be mindful of bystanders You never know who is
“lurking” or eavesdropping
Balance mediated and face-to-face time
Now and then, put down the phone…and talk to people IRL