INTERPERSONAL SKILLS - Andhra PradeshAPHRDI... · Interpersonal Skills Module 2 ... Ability to give...
Transcript of INTERPERSONAL SKILLS - Andhra PradeshAPHRDI... · Interpersonal Skills Module 2 ... Ability to give...
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INTERPERSONAL SKILLS
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Interpersonal Skills Module 2
Interpersonal skills ■ Necessary for relating and working
with others■ Effective communication skills –
listening and expressing■ Ability to give and receive feedback■ Being able to work well in teams or
groups
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Interpersonal Skills Module 3
Benefits■ Personal relationships■ Professional relationships■ Employment related skill■ Team or group work in college■ Learn about other perspectives■ Share work load
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Interpersonal Skills Module 4
Aspects of Communication:
■ Listening & Expressing
■ Verbal & Non-Verbal
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How does it feel….?
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Interpersonal Skills Module 6
Communication SkillsListening
Paying attention to the total content of someone’s verbal communication, without thinking of what you’re going to say next, what you need to do that afternoon, etc.
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Interpersonal Skills Module 7
Listening■ Avoiding distractions
■ Attention giving
■ Active Listening
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Interpersonal Skills Module 8
Listening■ Avoiding distractions
Reduce noiseNot thinking about what to sayNot thinking about other things
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Interpersonal Skills Module 9
Listening■ Attending via
Body LanguageEye ContactNodding
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Interpersonal Skills Module 10
Active ListeningBy:
Not interruptingFocusingParaphrasingSummarisingUsing open ended questionsAttending to speaker’s non-verbal
language
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Interpersonal Skills Module 11
Communication is:
■ VerbalThe words we use 7%The tone we use 13%
■ Non-verbalBody Language 80%
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Interpersonal Skills Module 12
Body Language
■ Gesturing■ Facial expressions■ Eye contact■ Posture■ Tone of voice
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Interpersonal Skills Module 13
Communication Skills
■ Listening
■ Self-expression
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Interpersonal Skills Module 14
Effective Expression
● ‘I’ Statements - ownership● Matching non-verbal & verbal● Questions● Overcome barriers● Positive language● Ask for feedback
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Interpersonal Skills Module 15
Good communication involves:
■ Congruence between what we think, say and do
■ A willingness to listen■ A level of openness■ Respect for other person
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Interpersonal Skills Module 16
Communication Skills
What is Feedback?
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Interpersonal Skills Module 17
Giving Constructive Feedback
■ Positive■ Specific■ Non-judgment
al■ Sensitive
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Interpersonal Skills Module 18
Giving Constructive Feedback
■ Encouraging■ Actionable■ Two-Way■ Timely
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Interpersonal Skills Module 19
Receiving Feedback
■ Be open & receptive■ Listen to what is being said■ Be aware of immediate reactions■ Concentrate on content■ Question if you don’t understand■ Ask for help/suggestions/ideas
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Interpersonal Skills Module 20
Welcome feedback as a constructive way to help you develop and improve your skills and performance
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Interpersonal Skills Module 21
Working with Others
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Interpersonal Skills Module 22
Benefits of learning in groups
■ Experience, skills or knowledge of others■ Support, encouragement, responsibility■ Share work■ Increase understanding■ Differing perspectives■ Others?
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Interpersonal Skills Module 23
What is a group?
A group is a collection of individuals who come together for a particular reason or with a common aim.
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Interpersonal Skills Module 24
What is a group?■ Task elements➔ Goals, Resources, Skills, Decisions
■ Process elements➔ Roles, Communication, Dynamics,
Conflict Resolution
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Interpersonal Skills Module 25
What is group dynamics?
Group dynamics examines the way people behave in groups and attempts to understand the factors that make a group more effective.
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Interpersonal Skills Module 26
To be effective groups need to:
➔ Achieve a task
➔ Build and maintain the group
➔ Develop / help individuals
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Interpersonal Skills Module 27
Effective groups:➔ Clear, relevant goals➔ Open communication ➔ Cooperation➔ Members responsible for own
behaviour➔ Processes for decisions established➔ Problems confronted openly ➔ Conflict resolved constructively
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Interpersonal Skills Module 28
Groups need to be “nurtured”
What does this mean?
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Interpersonal Skills Module 29
Giving presentations
■ Aim/purpose & context■ Planning & preparation■ Delivery■ Overcoming nerves
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Interpersonal Skills Module 30
Giving presentationsPurpose & Context:
■ To inform, train, persuade, entertain, sell or demonstrate?
■ Who is the audience?■ How much time do you have?■ Where is the venue?■ Formal or informal?
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Interpersonal Skills Module 31
Giving presentationsPlanning & Preparation:
■ Relevance to aim and audience!■ Gather material relevant to
message
➔ Key points only!
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Interpersonal Skills Module 32
Giving presentationsPlanning & Preparation:
■ Structure the material➔ Intro = catch attention➔Middle = logical, chunks➔ End = summarise main points
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Interpersonal Skills Module 33
Giving presentations
Planning & Preparation:■ Use of notes■ Use of visual aids – KISS!■ Rehearse
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Interpersonal Skills Module 34
Giving presentationsDelivery:
■ Check room, time, equipment■ Awareness of self – voice, body
language, confidence■ Dealing with questions
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Interpersonal Skills Module 35
Giving presentationsTips for delivering presentations:
■ Be aware of verbal language■ Be aware of non-verbal language➔ Eye contact➔ Hands/gestures➔ Posture➔ Face audience➔ Clothes
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Interpersonal Skills Module 36
Giving presentationsReasons for feeling nervous:
■ Lack of experience■ Lack of preparation■ Lack of enthusiasm■ Negative self-talk
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Interpersonal Skills Module 37
Giving presentationsOvercoming nerves:
■ Be over-prepared■ Rehearse/practice■ Use relaxation techniques■ Think positive■ Allow for all eventualities■ Avoid stressors