Interpersonal Communication Skills Receiving Verbal and Nonverbal Messages: Finetuning Your...
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Transcript of Interpersonal Communication Skills Receiving Verbal and Nonverbal Messages: Finetuning Your...
Interpersonal Interpersonal Communication SkillsCommunication Skills
Receiving Verbal and Nonverbal Messages: Finetuning Your Reception
Today’s Menu
QuizActivities Discussion of Listening SkillsDiscussion of Nonverbal SkillsA3 -- Listening Exercise due next Tuesday
pick pairs
Is Listening Easy?
“We were given two ears but only one mouth... listening is twice as hard as talking.”
“The only easy listening is on the radio.”
Are you a good listener?
Research shows: Immediately after the
average person has listened to someone talk, he remembers only about half of what he has heard – no matter how carefully he thought he was listening
½½
Concentrate
Focus attention on speakerEliminate distractions
physical & mentalMentally paraphrase what is being saidMaintain eye contact with speakerTake a deep breath before you interrupt
Acknowledge
Eye contactVerbal responsesAcknowledging gesturesAsk questions or restate point
to clarify your understanding
Research
Gain knowledge about topic ahead of time While listening gain further knowledge by
asking questions making clarifying statements
Use empathy statements to get people to open up
Exercising Emotional Control
Be aware of your biases & emotions Redirect your negative reactions
pause find common ground visualize calm
Sense the Nonverbal Message
Be aware of different nonverbal signals the speaker is sendingNervous?Confident?Bored?Irritated?
Get a baseline
Structure
Take written or mental notes of main ideas index or organize
Listen for order of priority - sequence Make comparisons
facts vs. opinions pros vs. cons consistency
Pro/Con Exercise
Complete handout individually Pair up with strangerDiscuss a mutually important
topic on which you have conflicting views
But Listening is Only Part...
Messages are received verbally and nonverbally -- some say that 90% of a message is received nonverbally
Verbal 10% Nonverbal 90%
message
Eyes
Avoiding or maintaining eye contact?Raised eyebrows -- one or two? BlinkingStaring SquintingDilated pupils
Proximity
Are you close or far? Listening zones
Intimate = 0-2 ft. Personal = 2-4 ft. Social = 4-12 ft. Public = beyond 12 ft.
Listening Assignment
Due TuesdayInstructions for Assignment 2
are on the Web Page
Pair up with someoneUse readings and CARESS model to reflect
upon your listening experienceDescribe specific ways that you worked to
improve your own listening