Interoperability and Collaboration in Government: IDC presentation for Connected Gov summit 2010

8/9/2019 Interoperability and Collaboration in Government: IDC presentation for Connected Gov summit 2010

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Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved.

Collaboration and Mobility within GovernmentCollaboration and Mobility within Government

Francis HookRegional Manager

IDC East Africa

Connected Government Summit 30 March 2010


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2010 IDC 2

IDC is the premier independent global market intelligence,

events, and advisory firm for ICT markets

More than 1,000 IDC analysts, including in-house statisticians

and economists, provide global, regional, and local expertise

on technology and industry opportunities and trends in over

110 countries

IDC has been delivering IT intelligence, industry analysis,

market data, and strategic guidance since its inception in 1964

Our multilingual, multicultural workforce surveys over 360,000

technology users and decision makers annually

IDC is a subsidiary of IDG, the world's leading technology

media, events and research company

IDC OverviewIDC Overview


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2010 IDC 3

IDC Analysts Present in Over 50CountriesIDC Analysts Present in Over 50Countries

IDC analyzes the future of IT, telecommunications, and consumer

technology markets worldwide, with analysts in over 50 countries

and regional research hubs in: Massachusetts; Miami; London;

Prague; Dubai; Johannesburg; Singapore; and Hong Kong.


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2010 IDC 4

IDC in the Middle East, Turkey & AfricaIDC in the Middle East, Turkey & Africa

Over 90 Analysts, Consultants &

Events Associates Across the

Region

ICT Market Coverage Across

25+ Countries Historical data and analysis on

the regions ICT markets since

1995

Advisory Services to the ICT

Community, Governments, and

Telcos

IDC Events Reach Out to 4,500+

CIOs and IT Managers Across

12 Countries

Upcoming Offices in Cairo, Egypt

(Regional Support Center) and

Riyadh, Saudi Arabia

Expertise & CoverageExpertise & Coverage

IDC South Africa

Johannesburg

IDC East Africa

Nairobi, Kenya

IDC West Africa

Lagos, Nigeria

IDC MEA HQ

Dubai, UAE

IDC North Africa

Casablanca, Morocco

IDC Turkey

Istanbul

IDC Egypt

Cairo

IDC Saudi

Riyadh


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2010 IDC 5

IDC Insights Research:Industry-Specific Advisory ServicesIDC Insights Research:Industry-Specific Advisory Services

Insights are a series of industry-

focused business units within IDC

Each Insights focuses on technology-

enabled business innovation within a

single industry Insights leverage 45 years of IDC

research methodologies and

processes

An agile start up with a global

footprintIDC has demonstrated a solid approach for concentrating on and carving out the

Insights product lines based on a core of best practice and benchmarking metrics.

Each of the verticals products has specific deliverables that meet the needs of that

vertical industry,underscoring IDCs philosophy that one size will not fit all.

Outsell Inc., IDC Grows Vertically Through Insights Product Line, Nov. 07


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2010 IDC 6

Government InsightsGovernment Insights

An IDC Company

Staff of public sector specialized analysts,researchers and consultants

Premier global research and advisory firm inthe government sector providing integratedcoverage of the public sector at the local,

regional and national levels.

Focus is on maximizing investment in and useof IT to support achievement of governmentpolicy

Government specific research enables

government to better justify, select andimplement technology and to improve theeffectiveness, efficiency, and quality ofgovernment performance and service

Market

Assessment

Technology

Directions &

Trends

OutsourcingStrategies

Best Practices&

Benchmarking

Planning &

Strategy


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v(Kenya)Your Views

(Kenya)Your Views

7Source: IT in Govt Roadshow 2009-2010, Nairobi

Improving security of information &information systems2.

Align prioritization of IT projects with

organization strategy priorities3.Have proven data privacy protection4.

Improving integratedaccess to relevantinformation/data1.

How urgent would you rate each of the following

improvements that may be needed in your IT organization?


8/22 2010 IDC 8 8Source: IT in Govt Roadshow 2009-2010, Nairobi

Improving quality of skills in IT dept.6.

Lowering cost of IT Services

7.Ensuring regulatory compliance8.

Improving real-time monitoring ofperformance5.

How urgent would you rate each of the following

improvements that may be needed in your IT organization?

Priorities of CIOs/Heads of IT in Govt (Kenya)Your Views (Contd.)

Priorities of CIOs/Heads of IT in Govt (Kenya)Your Views (Contd.)


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SupportDomestic

Demand

Tax incentives

Subsidies on purchases

Job creation programs

Shovel-ready projects

Capacity Building Pgms

CreateInternational

Competitiveness

Attracting FDI throughgrants and subsidies

Workforce skills upgrade

Industry skills upgrade

Improve CitizenServices

Education InfrastructureImprovements

Healthcareimprovements

eGovernment Projects

G2B & G2C services

Government Strategies Around ICTDevelopment and Adoption


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Cooperation for ModernizationThe key challenge for the new business model

Cooperation for ModernizationThe key challenge for the new business model

Sharing processes

Creating centers of excellence (i.e. shared services

center) that deliver services on behalf of multiple

government agencies

Sharing information

Joining up information flows and basis of data across

levels of government, front and back office, siloes of

activities

Sharing IT solutions

Leveraging consolidation, and virtualization to free-up

resources for innovation and SOA to re-use services

across application siloes


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Emergence of Different Business ModelsEnabling Resilient Transformation

Emergence of Different Business ModelsEnabling Resilient Transformation

Streamlinedintegrated

processes with built in

flexibility and

adaptability

Hierarchical

isolatedactivities

Res

ilie

nce

Internally Focused Externally FocusedTransformation

Specific solutions to

manage specific

activities

Integrated management of

organizational resources

Shared resources andknowledge among

different levels and type

of administrative

entities

Automation of

G-to-C, G-to-B,B-to-G interactions

Cost-effective delivery

of services based on

shared infrastructures

Continuous

innovation and

improvement

activity


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Food for thought.Food for thought.

Ministry/Department level approaches do not work (well):

duplication/resource wastage (capital costs, implementation

time, skills needed, hardware used, etc).

Lost opportunity for a single view (dashboard) through discrete

systems.

Key factors for consideration in a connected government

include:

Technical - Interoperability of systems

Administrative collaboration between ministries/departments

Security, Storage, Accessibility


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Joining Up Channels, Silos, Levels ofGovernmentJoining Up Channels, Silos, Levels ofGovernment

Provinces, municipalities, districts, etc.

Regions / States

Central government

EU

End-user interface

Back office operations

Case workflows and recordsCase workflows and records

Integrated Criminal JusticeSocial

Services

Prison

Service

Probation

office

Magistrate

Courts

Public

ProsecutionForensicPolice

identit

y

mana

gemen

t

payme

nts forms

mana

gemen

t


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Any-where, any-time access to records, reports, etc for

real-time decision making

Real-time voice-communication with other field and office

workers

Localization

Less time spent in the office filling administrative forms,more time spent in the field serving citizens!

What about mobility?What about mobility?


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Laptop Are the Favored AccessDevice, But Handhelds Are on the RiseLaptop Are the Favored AccessDevice, But Handhelds Are on the Rise

39

41

44

51

60

63

85

0 25 50 75 100

Smartphone

Palm-based PDA

Industry specific

device

Blackberry

Pocket-PC-based

PDA

Mobile phone

Laptop

2007

Which types of user devices are currently being used, or will be used to access / transact corporate

resources or services in a mobile or wireless environment?

Source: IDC-Government Insights IS manager survey 2007

prelimiary results

% of respondents

KENYA (2010)

+3 million internet users*+18 million mobile subscribers

*including mobile internet

KENYA (2010)

+3 million internet users*+18 million mobile subscribers

*including mobile internet


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Mobile Solutions Will Benefit MultipleGovernment ProgramsMobile Solutions Will Benefit MultipleGovernment Programs

Police

Patrol-to-patrol and patrol-to-command communication

Access to criminal, vehicles, etc. records and reports

Localization and route planning

Public safety

Patrol-to-patrol and patrol-to-command communication

Access to fire, flood,emergency reports

Localization and route planning

Road, housing, environmental management

Communication among team of workers

Access to planning, construction, and maintenance records

Localization and service scheduling

Graphic with areas of apps

Social services

Communication with offices and citizens

Access to child, family, elderly, etc. cases, records and reportsLocalization and appointment scheduling


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Case Studies: Police InvestigationCase Studies: Police Investigation

The North Wales Police aimed to extend its Records Management

System to officers in the field to achieve three aims:

Keep officers on the streets for more of their shifts

Reduce travel time to/from the station for checking records and filling inreports

Improve policing by providing the necessary information where it isneeded when it can make a difference

In pilot program, deployed mobile access to the RMS over 300BlackBerrys and saw immediate results

Extra time on the streetsnearly a half hour per shift for beat cops;twice that for those in cars

Savings of 29,000 productive hours, or GBP636,000

Improved policinghigher police visibility and crime-solving rates


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Case Studies: Enforcing Local ParkingCase Studies: Enforcing Local Parking

Vienna

650,000 registered drivers in Vienna

Any of 126,000 short-term parking spaces can be paid through mobile phones

48,000 users one year after launch

Local police inspectors check payments through mobile devices

Amsterdam

RFID tags are under the front window pane of cars authorized to park in restricted access zones in Amsterdam

Parking inspectors read the tags through RFID reader equipped handhelds

Car identifiers are checked against a local database; when necessary, inspector prints the ticket from his

handheld

Local data including issued ticket get synchronized with server

Istanbul

Municipality of Pendik, Istanbul, has deployed RFID tags on employee cars to control parking in employee lots

Improves security

Enables easy payment


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Case Studies: Social ServicesCase Studies: Social Services

Barnet Councils (UK) Childrens Service has 270 social

workers in the field

The service needed a mobile solution to eliminate the need

for an administrator to make manual diary entries on paper,

field phone calls, and monitor incoming email

communication

The deployment of mobile solutions was able to achieve net

savings of 380,000 due to increased efficiency in:

Scheduling appointments

Sending and receiving email and view attached documents

Accessing data to prepare court appearances

CA F C M t B T k i t


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A Few Concerns Must Be Taken intoAccountA Few Concerns Must Be Taken intoAccount

6558

58

69

66

Security concerns

Lack of project funding

Difficulty around different

standardsHard to demonstrate ROI

Not part of the organization's

strategy

Why is your organization currently not using or not considering a mobile solution?

Note: respondents = 10

Source: IDC-Government Insights IS manager survey,

preliminary results

% of respondents

H L M bil S l i iH t L M bil S l ti i


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How to Leverage Mobile Solutions inGovernmentHow to Leverage Mobile Solutions inGovernment

Mobile solutions must be part of joined up service delivery modernization

programs

Security and interoperability are paramount

Thorough business case must be built to ensure finance and users buy-

in; ROI KPIs cannot be only finance-related

Real-time decision making

Efficiency of scheduling and reporting of activities

Quality of reporting (reduced mistakes)

Time dedicated to field work vs. office / administrative work

Consider use of USSD and SMS based govt applications to address the

low penetration of smartphones/PDAs/WAP enabled devices.


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Thank you!Thank you!

For questions or comments,please contact:

Francis Hook

+254 20 234 5581

[email protected]

Interoperability and Collaboration in Government: IDC presentation for Connected Gov summit 2010

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