Internship Report PTCL HRM

8/9/2019 Internship Report PTCL HRM

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INTERNSHIP REPORT ON PAKISTAN

TELECOMMUNICATION COMPANY LIMITED

(PTCL),

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MUHAMMAD FAHEEM

MBA (Human Resoure

Mana!emen")

INSTITUTE OF MANA#EMENT STUDIES, UNI$ERSITY

OF #u%ra"

SESSION &' ' &


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(PTCL),

In"erns*+ Reor" su-m+""e. "o "*e Ins"+"u"e o/ Mana!emen" S"u.+es +n Par"+a0

/u0/+00men" o/ "*e re1u+remen"s /or "*e .e!ree o/ Mas"er o/ Bus+ness A.m+n+s"ra"+on2

Deem-er &'&


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INSTIUTE OF MANA#EMENT STUDIES, UNI$ERSITY

OF



(PTCL),

SUPER$ISOR

Name Dr2 Sa%%a. A*ma. K*an

Designation D+re"or IMS

Organization Institute of Management Studies,

Signature


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PREFACE

This Report is the Practical experience phase of our MB!"R program# The sole o$%ecti&e is

to familiarize the student 'ith the practical manipulation of $usiness organization and

$ridging gap $et'een cademia and Industr(# This report pro&ides a profound )no'ledge

a$out ho' $ig organizations li)e PT*+ manage their "uman Resources to achie&e their

common goals#

In the first phase of the report there is the general introduction a$out the compan( and

then different terms ha&e $een explained, then the mission, &alues, different ser&ices and

different strategies of the organization ha&e $een explained#

In the second phase there is a deep stud( on "uman Resource department of Pa)istan

Telecommunication *ompan( +imited PT*+-# There is discussion on each Branch of

the "uman Resources .ing in PT*+, Such as dministration, Personnel, .elfare,

+egal, /xamination, and Dispatch $ranches# In this section there is a deep discussion oneach $ranch duties and responsi$ilities the( ha&e to perform#

In the third phase, S.OT anal(sis of the firm ha&e $een done $( the help of 'hich

it is identified that 'hat are the strong areas of the compan( and 'here it lac)s so that it

can impro&e, and then in the end most important m( experience 'hile 'or)ing in the

PT*+ as internee is explained#

Muhammad 0aheem


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ACKNO3LED#EMENT

In the name of almight( llah 'ho gi&es me the strength and courage to 'rite the

internship report#

0irst of all I 'ant to sa( than)s to m( seniors, colleague, and friend 'ho assist me on e&er(

stage of this report to 'rite#

I 'ant to sa( special than)s to thefollo'ing1

Mr2 S*a/+1 (Le !a0

Ass+s"an") Mr2 Kama0

(A.m+n O//+er) Mr2 4as+m

(UDC)

Mr2 4a5+ A-rar (Ass+s"an"

3e0/are) Mr2 R+a5 (UDC)


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PAKISTAN TELECOMMUNICATION COMPANY LIMITED

(PTCL) STAFF MEMBERS

Name

Designation Department

Mr# m%ad Suri Manager "R "uman Resource Management

Mr# 2azi $rar ssistant .elfare .elfare Branch

Mr# +a)sher Teleprinter Operator .elfare Branch

Mr# Shafi hmad +egal ssistant +egal Branch

Mr# 2asim 3pper Di&isional *ler) /xamination Branch

Mr# Sareer 3l "a4 ssistant Pension

Mr# Riaz 3pper Di&isional *ler) Personnel Branch

Muhammad sif 5unior Office ssistant Personnel Branch

"a)eem 6han +o'er Di&isional *ler) Personnel Branch

Mr# 6amal dmin Officer dministration


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Ta-0e o/ Con"en"s

PREFACE...........................................................................................................

........................ IV

ACKNOWLEDGEMENT........................................................................................

......................... V PAKISTAN TELECOMMUNICATION COMPANY LIMITED (PTCL)

...................................................... VI STAFF MEMBERS

............................................................................................... ....................... .

VI EXECUTIVE SUMMARY

................................................................................................................. 1

Cha!e" 1

INTRODUCTION............................................................................................... ............#

1.1 BACKGROUND OF T$EORGANI%ATION......................................................................#

1.# $ISTORICAL BACKGROUND...................................................................................... .&

Cha!e" # ORGANI%ATIONAL SETUP OFPTCL................................................................................ '

#.1 STRUCTURE OF T$EORGANI%ATION..........................................................................'

STR UCTURE OF T$E ORGANI%ATION..............................................................................

#.# BOARD OF DIRECTORS............................................................................................. .

#.& CORPORATE INFORMATION...................................................................................... *

#.+BANKS.............................................................................................................

1,

Cha!e" & CURRENT SITUATION OFPTCL................................................................................... . 11

&.1 BUSINESS VOLUME................................................................................................. 11

&.# PTCL POSITIONING STATEMENT.............................................................................. 11

&.& VISION STATEMENT................................................................................................ 11


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VIIIVIII |

&.+ MISSION STATEMENT............................................................................................. 1#

&.- CORE VALUES......................................................................................................... 1#

&.' MAIN OFFICES

........................................................................................................ 1#

&.( TEC$NICAL OPERATIONAL NET WORK .................................................................. 1&

&.)PRIVATI%ATION................................................................................................

1+

&.* CORPORATERESPONSIBILITY................................................................................... 1+

Cha!e" + PTCL SUBSIDIARIES COMPETITORS.......................................................................... #,

+.1 SUBSIDIARIES AND COMPETITORS........................................................................... #,

+.# SUBSIDIARIES......................................................................................................... #1

+.& COMPETITOR OFPTCL............................................................................................. #&

+.+ NEWCOMPETITORS................................................................................................


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+.- PRODUCTS AND SERVICES OFPTCL............................................................................ #'

Cha!e" - $UMAN RESOURCE PRACTICES OF PTCL..................................................................... &+

-.1 ROLE OF T$E $R DEPARTMENT

................................................................................. &+

-.# POLICY INITIATION AND FORMULATION.................................................................... &+

-.& ADVICE................................................................................................................... . &+

-.+ CONTROL............................................................................................... .................. &-

-.- SERVICE............................................................... ................................................... . &-

-.' $UMAN RESOURCE MANAGEMENT ATPTCL.............................................................. &-

-.'.1 ADMINISTRATION BRANC$............................................................................... &'

-.'.# EXAMINATION BRANC$.................................................................................... &

-.'.& PERSONNEL BRANC$........................................................................................ &

-.'.+ PERFORMANCE APPRAISAL AT PTCL.................................................................. &*

-.'.- TRANSFER/ PROMOTION/LAYOFF...................................................................... +1

-.'.' TRAINING AND DEVELOPMENT......................................................................... +1

-.'.( COMPENSATIONADMINISTRATION................................................................... +

-.'.) WELFAREBRANC$........................................................................................... . +*

-.'.* LEGAL

BRANC$................................................................................................. -1

-.'.1, DISPATC$ BRANC$......................................................................................... -'

-.'.11 PENSIONBRANC$.......................................................................................... . -

-.'.1# RECRUITMENT................................................................................................ -

-.'.1& $UMAN RESOURCE


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PLANNING........................................................................ '1

-.'.1+ E0UAL EMPLOYMENT OPPORTUNITY.............................................................. '1

-.'.1- EMPLOYEE RELATIONS.................................................................................... '#

-.'.1' INFORMATION TEC$NOLOGY.......................................................................... '#

-.'.1( CURRENT $R ISSUES OF PTCL.......................................................................... '&

Cha!e" ' ANALYSIS............................................................................................... .................. '-

'.1 GENERAL ANALYSIS............................................................................................... .... '-

'.# $R MANALYSIS............................................................................................... ...........

'.& SWOTANALYSIS........................................................................................................ '

Cha!e" ( RECO MMENDATIONS............................................................................................... ,

Cha!e" ) CONCLUSION............................................................................................................ 1


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E6ECUTI$E SUMMARY

The internship report is the necessar( part of the MB program, and e&er( student has to

do internship of t'o months in an( organization of repute after successful completion

of the internship 'or) a student is re4uired to 'rite 'hate&er practices and practical 'or)

he has done in his internship 'or)# The main purpose of the internship report is to

familiarize student 'ith contemporar( "uman resource practices and techni4ues $eing

adopted $( the organization# In the report a student has to do three t(pes of anal(sis

of the organization such as 7eneral nal(sis, "uman resource Management nal(sis,

and S'ot nal(sis of the respecti&e organization# In m( opinion an organization has

to de&elop proper and effecti&e performance appraisal s(stem to impro&e the performance

of their emplo(ees and compan( as 'ell# n organization has to choose a

transformational leader so as to accelerate the performance to'ards goal achie&ement#

Pa)istan Telecommunication *ompan( +imited PT*+- is the largest

telecommunication compan( in Pa)istan# This compan( pro&ides telephone ser&ices to the

nation and still holds the status of $ac)$one for countr(‟s telecommunication infrastructure

despite the arri&al of other telecom giants li)e Mo$ilin), Telenor and *hina mo$ile#

The socio!economic gro'th of a de&eloping countr( depends mainl( on the

telecommunication sectors and in&ol&ement in information technolog(, telemar)eting

and /!commerce ma)es it an integrate organ of the o&erall de&elopment of the countr(#

PT*+ also continues to $e the largest *DM code di&ision multiple access- operator in

countr( 'ith 8#9 million &!fone customers# *urrentl( ma%or initiati&es ha&e $een ta)en

$( PT*+ to upgrade its net'or), introduce a range of ne' &alue added ser&ices,

de&elop a portfolio of information technolog(, internet, national long!haul net'or),

carrier ser&ices, 'rite la$el ser&ices, /:O 'ireless $road $and, $road $and IPT:Smart T:-# The compan( consists of around ;888 telephone exchange across countr(

pro&iding largest fined line net'or)# 7SM group special mo$ile- *DM and internet are

other resources of PT*+, ma)ing it a gigantic organization# The go&ernment of Pa)istan

sold ;


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google#com-#


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C*a"er INTRODUCTION

2 BACK#ROUND OF THE OR#ANI7ATION

Pa)istan Telecommunication *ompan( limited PT*+- is the largest telecommunication

ser&ice pro&ider in Pa)istan 'ith emplo(ee strength of around @8888 and A# million

customers# PT*+ also continues to $e the largest *DM operator in the countr( 'ith

8#9 million :!0one customers# The compan( maintains a leading position in Pa)istan as an

Infrastructure Pro&ider to the other telecom operators and corporate customer of the

countr(# The compan( pro&ides a &erit( of up!to!date home user, corporate and

'holesale communication ser&ices e#g# telephon(, internet, tele&ision, &ideo conferencing

etc#

The compan( structure is spread o&er the entire countr( 'hich facilitates the

compan( in pro&iding ser&ices to the &alue added customers in e&er( part of the Pa)istan#

7eographicall( the compan( is di&ided into1 "ead4uarters, north, South, *entral, and 'est

Cones and functionall( in *ommercial, "R dmin, *orporate De&elopment, 0inance,Operations and Technical departments# The hierarch( of the compan( comprises of the

follo'ing cadres1 President and */O, Senior /xecuti&e :ice President, /xecuti&e :ice

President, 7eneral Manager, Senior Manager, Manager, Specialist, Management Trainee

and Non!Management /mplo(ee#

In pril ;88


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frica and is continuing to pursue ne' mo$ile and fixed line opportunities in man( gro'th

mar)ets#


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PT*+ has listed on 6arachi Stoc) /xchange, Islama$ad Stoc) /xchange, and +ahoreStoc)

/xchange 'ith the name as

follo'1

KSE8 PT*+

LSE8 PT*

I S E 8 P T *

2& HISTORICAL BACK#ROUND

?GH! /sta$lishment of Posts Telegraph Dept#

?G


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the 'ould!$e


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PT*+ in t'o separate placements# /ach had a par &alue of Rs# ?8 per share# These

&ouchers 'ere con&erted into PT*+ shares in mid!?GG increase in the salaries of 'or)ers#

There ha&e $een &arious changes in the compan( due to pri&atization# Such examples


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include the

:SS :oluntar( Separation Scheme for its emplo(ees-, /RP SP $ased-, restructuring, B**


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Billing and *ustomer *are Soft'are- etc# nother seemingl( minor change 'as change

of $rand identit( logo- that 'ill present PT*+s ne' face after pri&atization, 'ith greater

focus on customer satisfaction and $ringing a$out ne' ad&ancements in telecom for

Pa)istani consumers#


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C*a"er & OR#ANI7ATIONAL SETUP OF PTCL

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&2 STRUCTURE OF THE OR#ANI7ATION

n Organizational Structure clarif( the roles of personnel of an Organization and to

determine 'ho has to do 'hat tas), 'hich is responsi$le for 'hat, o$%ecti&es to $e

achie&ed, 'ho is to report to 'hom and to remo&e the o$stacles for performance

caused $( confusion and uncertaint( of %o$ assignment as 'ell as to ma)e eas(

decision! ma)ing and communication net'or)s reflecting and supporting organization

o$%ecti&es#

The head of Pa)istan Telecommunication *ompan( +imited is ca led KPresidentL# Then

come the S/:Ps Senior /xecuti&e :ice Presidents-, i#e# S/:P 0inance-, S/:P

Operations-, S/:P Technical-, and S/:P "uman Resource Management-, S/:P

Mar)eting Business De&elopment-# Then there is a chain of /xecuti&e :ice

Presidents /:Ps- li)e /:P 0inance *entral-, /:P Mar)eting-, /:P "R *entral-,

/:P ccounts-, /:P Operation-, /:P Information Technolog(, Training Research-,

and /:P Re&enue-# ll these are appointed at Pa)istan Telecommunication *ompan(,

"ead4uarters at 7!9=H, Islama$ad# part from these /:P, there are also /:P

Operation-, /:P "R- etc 'ho are heading the other regions of PT*+ in ma%or cities

countr( 'ide# Then there are *hief /ngineers and 7eneral Managers at "=2s 'ho report to

their rele&ant /:P# Then there are Senior Managers, Deput( Directors, ssistant

Directors, ccount Officers, ssistant ccount Officers, 0inancial nal(sts,

Mar)eting Managers, *omputer Programmers, and IT Specialists etc# There are also

Regional "eads 7eneral Managers- to head PT*+ Regions then come the Senior Managers

Operations-, Senior /ngineers Operations-, /ngineers to loo) after the telecom s(stem of

Regions# There are also Senior Managers 0inance, ccount Officers and ccountants to"andle Regional account and $illing matters# Manager "R his staff are responsi$le to

ta)e care of Personnel affairs at Regional +e&el# In non!gazetted staff there are

/ngineering Super&isors Operations =S'itching

=Po'er plant =Optical 0i$er s(stem=M#. Media, ccount ssistants, Stenographers,

ssistants, 6e( Punch Operators, Telecom Technicians, 3pper Di&ision *ler)s, +o'er

Di&ision *ler)s, +ine Men, .ire Men, Dri&ers, /xchange *leaners, Nai$ 2asids and


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C*a"er & OR#ANI7ATIONAL SETUP OF PTCL

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Peons etc# ll the staff is recruited $( the "R Department headed $( S/:P "R# The "R

experts are responsi$le for hiring

to further streamline its recruitment process#


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&2& BOARD OF DIRECTORS

It is the highest $od( of PT*+, 'hich has $een rested the function of polic( formulation#

The directors appointed shall not $e less than se&en - in num$ers# Presentl( it has 9

mem$ers-# There is general $od( meeting once a (ear of all the shareholders to elect the

mem$ers of $oard of directors# director elected shall hold office for a period of three

(ears unless the earlier resigns, $ecomes dis4ualified from $eing a director or other'ise

ceases to hold office# retiring director shall $e eligi$le for re!election#

Mr. Amir Tariq Zaman

Khan

*hairman PT*+Board

Mr. Abdulrahim Abdulla Abdulrahim Al

Nooryani

Mem$er PT*+Board

Mr. Abdul Wajid

Rana

Mem$er PT*+Board

Mr. Daniel

Ritz Mem$er PT*+Board

Mr. Kamran

Ali Mem$er PT*+Board

Mr. Jamil Ahmed

KhanMem$er PT*+Board

Mr. adhil Mohamed Erhama Al

Ansari Mem$er PT*+Board


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Mr. !er"an

#"andan

Mem$er PT*+Board

Mr. Jamal !ai$ Al

Jar%an

Mem$er PT*+Board


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&29 CORPORATE INFORMATION

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Mana&ement

.alid Irshaid 'resident ( )hie$ E*e+uti,e #$$i+er

Muhammad Nehmatullah Toor !.E.-.' inan+e/ 0 )hie$ inan+ial#$$i+er

)..#/

Muhammad Nasrullah)hie$ Te+hni+al #$$i+er ).T.#/

S(ed Mazhar "ussain !.E.-.' 1uman Resour+e/

"amid 0aroo4

!.E.-.' 2usiness De,elo3ment/

Na&eed Saeed !.E.-.' )ommer+ial/

0ur4an "a$i$ 2ureshi !.E.-.' 2usiness Zone !outh/

5amal $dalla Salim "ussain l Su'aidi

!.E.-.' 2usiness Zone )entral/

5amil 6h'a%a !.E.-.' !3e+ial 'roje+ts

0arah 2amar

)om3any !e+retary

Cahida 'an E.-.' 4e&al/


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&2: BANKS

Allied 2an" 4imited

As"ari 2an" 4imited

2an" Al$alah 4imited

2an" Al 1abib 4imited

The 2an" o$ 'unjab

)itiban". N.A

Dubai 5slami+ 2an"

aysal 2an" 4imited

1abib 2an" 4imited

124/

1abib Metro3olitan 2an" 4imited

M)2 2an" 4imited

Meezan 2an" 4imited

National 2an" o$

'a"istan N52 2an"

4imited !il"ban" 4imited

!ME 2an" 4imited

!tandard )hartered 2an" 'a"istan/ 4imited

6nited 2an" 4imited


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C*a"er 9 CURRENT SITUATION OF PTCL

92 BUSINESS $OLUME

0ixed line connections in the countr( are more than A#H million and the cellular connections are

?;# million currentl( there are @?A Pa(phone and o&er A?,888 .ireless Pa(phones There

are o&er ?H8 Data and Internet ser&ice pro&iders ISPs- to 'hom PT*+ has pro&ided

net'or) infrastructure# PT*+ generated annual Re&enue of o&er Rs# ?? $illion from its

pri&ate sector operating partners#

92& PTCL POSITIONIN#

STATEMENT

He00o "o "*e

Fu"ure

K"e lo to the 0utureL is an amalgam of our &ision, $rand philosoph(, $rand &alues and

strateg(# The essence is Kfuturistic approachL# The positioning statement K"e lo to the

0utureL is $asicall( comprised of t'o 'ords K"e loL and K0utureL that pro&ides the in'ard

communication through the 'ord K"e loL, i#e# PT*+ 'elcomes its customers and the

future# lso it offers the out'ard communication through the 'ord K0utureL $(

promising customers the futuristic ideas and products#

929 $ISION

STATEMENT

To $e the leading Information and *ommunication Technolog( Ser&ice Pro&ider in the

region $( achie&ing customer satisfaction and maximizing shareholders &alue#

The future is unfolding around us# In times to come, 'e 'ill $e the lin) that allo's

glo$al communication# .e are stri&ing to'ards mo$ilizing the 'orld for the future#

B( $ecoming partners in inno&ation, 'e are read( to shape a future that offers telecom


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C*a"er 9 CURRENT SITUATION OF PTCLser&ices that $ring us closer#


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92: MISSION

To a*+e;e our ;+s+on -< *a;+n!8

n organizational en&ironment that fosters professionalism, moti&ation and 4ualit(

n en&ironment that is cost effecti&e and 4ualit( conscious

Ser&ices that are $ased on the most optimum technolog(

2ualit( and Time conscious customer ser&ice

Sustained gro'th in earnings and profita$ilit(

92= CORE $ALUES

PT*+ has some core &alues to 'hich the( gi&e a lot of significance and the( consider

them as the most important part of their $usiness# These core &alues do not change from

time to time or person to person rather the( are foundation of the compan(‟s culture# These

core &alues are 1

Professional Integrit(

*ustomer Satisfaction

Team'or)

*ompan( +o(alt(

92> MAIN OFFICES

The "ead Office of Pa)istan Telecommunication *ompan( +imited is situated in Sector 7!9=H,

Islama$ad, 'hich is headed $( the KPresidentL# Besides, it has Regional "ead4uartersli)e1

Islamabad Telecom Region

Rawalpindi Telecom Region

Hazara Telecom Region Abbottabad

Northern Telecom Region-I Peshawar

Lahore Telecom Region (South

Lahore Telecom Region (North

!ultan Telecom Region

"aisalabad Telecom Region


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92: MISSION

Southern Telecom Region-I H#derabad

Southern Telecom Region-II $arachi


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Southern Telecom Region-% Su&&ur

'estern Telecom Region uetta

Switching networ& )entral region Lahore

These Regions pro&ide Telecommunications ser&ices to the customers in their respecti&e

areas# part from these, PT*+ has an Optical 0i$er *onstruction Region +ahore and

Optic 0i$er S(stem Islama$ad, each headed $( a 7eneral Manager to install, operate and

loo) after optic fi$er s(stems=ca$les#

92? TECHNICAL @ OPERATIONAL NET 3ORK

Pa)istan telecommunication *orporation under the ct ?GG


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92 PRI$ATI7ATION

The gro'th of the cellular sector in Pa)istan can also $e attri$uta$le to good go&ernance

policies of the go&ernment of Pa)istan and the Pri&atization *ommission# In pril

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ha&e exhi$ited their profound sense of sharing and empath( on this occasion# This

highl( spea)s of the strong commitment of our emplo(ees 'ith

this national cause#L


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K*ontri$ution from our emplo(ees during these da(s speciall( donating one da( salar( for

IDPs in these testing times shall $e greatl( helpful in mitigating IDPs miseries and 'ill go

a long 'a( in their reha$ilitation process#

Dona"+on "o SOS $+00a!es

PT*+ )eeping 'ith its health( tradition of supporting non!go&ernmental organizations

recentl( donated a sum of Rs#;#A million to the SOS :illages# s most people 'ould $e a'are,

SOS is an organization that loo)s after the 'ell!$eing and education of orphans and

the destitute#

+ast (ear, PT*+ organized a special e&ent at the SOS :illage Ra'alpindi, 'hich the then

Prime Minister of Pa)istan, Mr# Shau)at ziz, attended# "e handed o&er a che4ue of

Rs#;#A million, donated $( PT*+ for this no$le cause, to the SOS *hildren‟s :i lage#

S*o0ars*+s /or Persons +"*

D+sa-+0+"+es

nother recent *SR initiati&e ta)en $( PT*+ 'as announced at the .orld

Telecommunication Da( held on Ma( ?, ;889# This (ear the 'orld'ide theme for the Da(

'as K*onnecting Persons 'ith Disa$ilities#L To raise a'areness of this theme and

support initiates focusing on less pri&ileged persons, PT*+ chose to $ecome the lead

sponsor of the .orld Telecom Da( e&ent in Islama$ad contri$uting P6R


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Co00a-ora"+on +"* Un+;ersa0 Ser;+e Fun.

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The 3ni&ersal Ser&ice 0und 3S0- and PT*+ ha&e entered in a contract to pro&ide

$asic telephon( and data ser&ices to the population in the (et un!ser&ed areas of

Baluchistan districts of Pishin, 6i la $du lah and 2uetta# PT*+ is ma)ing consistent

efforts to enhance Pa)istan‟s capacit( to de&elop and produce a glo$all( competiti&e

telecom sector and industr(#

Ma)ing a determined effort de&elop Pishin, a far flung area of Baluchistan is a

clear manifestation of PT*+‟s resol&e to $ridge the digital di&ide# .ith the support of

3S0, PT*+ is set to extend the $enefits of its u$i4uitous net'or) co&erage to the under!

ser&ed communities in the un!ser&ed areas# PT*+ is contri$uting Rs# ?HG million to thisendea&or in an effort to $ring information and communication technolog( to the remotest

areas# The total cost of the pro%ect is P6R ;888 Million out of 'hich PT*+

contri$ution is P6R ?;A Million 'hile 3S0*o contri$ution is P6R ;A Million#

Thus, PT*+, as a sociall( responsi$le corporate entit(, has $een pursuing different social

causes touching on areas of culture, sports, music, en&ironment and general 'elfare $(

supporting different initiati&es# s such, PT*+‟s *SR acti&ities and ne' &entures are

'arml( 'elcomed#

Dona"+on "o Ear"*1uae ;+"+ms +n

Ba0u*+s"an

/arth4ua)e struc) the 'estern telecom region 2uetta lea&ing terrif(ing effects in the

region# Mr# .alid Irshaid President */O PT*+ donated Rs#?8 Million for the

reconstruction and reha$ilitation of the area#

Dona"+on "o Bena5+r Inome Suor"

Pro!ram

Mr#.alid Irshaid President */O PT*+ donated Rs#?8 Million to the Benazir IncomeSupport

Program# This program directl( focuses on the poor populace of Pa)istan#


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Sonsor+n! E;en" a" LUMS

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PT*+ 'as the lead sponsor for S(nergies ;889 the ?st e&er Business School *ompetition in

Pa)istan organized $( +ahore 3ni&ersit( of Management Sciences costing P6R ? Million#

PTCL Pres+.en" Mr2 3a0+. Irs*a+. announes Rs ' M+00+on /or Na"+ona0 Press C0u-

Is0ama-a.

The president of PT*+, .alid Irshaid has said that PT*+ 'as still one of the most

profita$le National organizations, despite all economic and financial crisis and

$ac) dra's# ddressing the inaugural of the ne' $uilding, alongside president NP*

National press *lu$-, Tari4 *haudhr(, general secretar( fzal Butt, and other

luminaries, including S/:P PT*+ Si)andar Na4i, /:P li 2adir 7ilani# .alid Irshaid

expressed the compan(s 'illingness and readiness to tac)le an( impending challenges 'ith

lan and preparedness# Mr# .alid Irshaid also assured press clu$ a$out his full cooperation

and assistance, and during the lunch hosted in his honor $( NP* also announced a grant of

Rs# ?8 million, DS+ Internet ser&ices, IPT: and other facilities# "e said that PT*+ 'ould

continue to 'or) for $etterment of media in Pa)istan, and also lauded media ser&ices

rendered during the last fe' (ears#

PTCL #e"s En;+ronmen" Fr+en.0<

The Pa)istan Telecommunication *ompan( +imited PT*+- has decided to introduce a ne'

$ill format for its customers, effecti&e 0e$ruar( ;88G# This decision 'as ta)en to ensure

that PT*+ stir to'ards adopting en&ironmental!friendl( and customer!friendl( policies

in line 'ith the go&ernment of Pa)istans efforts, 'hich recommends companies and

institutions to go green# This initiati&e of PT*+ also coincides 'ith the 7o&ernment‟s

decision to cele$rate ;88G as the /n&ironment Jear# PT*+s decision to reduce the

num$er of $illing pages is an en&ironment friendl( initiati&e and is a 'a( for'ard

to'ards $ecoming a paperless enterprise# ccording to Dr# Sadi) l!5adir, S/:P

*ommercial PT*+, preceding $ill format comprising multiple pages, 'ould $e replaced

'ith a ne' one!page $ill format, thus pac)ing all the essential $illing details on a single

page# This single page $ill format 'ould help sa&e, at least ?; million papers e&er(


37/105

Sonsor+n! E;en" a" LUMS

18 | P a

month that are $eing used for printing the $illing details# To facilitate the


38/105

19 | P a

customers, itemized $illing details 'ould remain o$taina$le and accessi$le# *ustomers

'ould $e a$le to o$tain their itemized $illing details $( &isiting an( customer ser&ice centre

of PT*+ and 'ould also $e a$le to access essential $illing details through I:R $( dialing

?;88# PT*+ *all center is also expected to start ta)ing orders from customers for their

itemized $illing details# Su$se4uentl(, these details 'ould $e deli&ered to the customers

through courier 'ithin a certain time frame# Dr# Sadi) said, KPT*+ is determined to

impro&e and $uild good relationship 'ith its customers $( pro&iding no&el and superior

telecom products and ser&ices to its &alued customers and is stri&ing hard to meet their

expectations#L

PTCL, CISCO an. NUST "o es"a-0+s* Cen"er o/ Ee00ene /or

In"erne"

Te*no0o!+es

Islama$ad1 3nder the $anner of PT*+, *IS*O and N3ST, *enter of /xcellence for

Internet Technologies is $eing esta$lished at N3ST S//*S, Islama$ad# The *enter E a

$rainchild of Mr .alid Irshaid, President and */O, PT*+ ! is to $e set up in the state of the

art# n MO3 to this effect 'as signed (esterda( $( the three parties, 'ith the *hief 7uest

$eing Dr ta ur Rahman, *hairman "/*# The occasion 'as also graced $( high officials from

pu$lic sector, academia and industrial organizations# The ceremon( 'as a huge success and

PT*+, *IS*O and N3ST‟s leading role in ta)ing up ne' challenges to impro&e the

4ualit( of IT education in Pa)istan 'as greatl( lauded $( mem$ers of academia, industr(

and the media present at the ceremon(#

Mr Si)ander Na4i /xecuti&e :ice President *orporate De&elopment spea)ing on the

occasion said that $( setting up such a *enter, PT*+ 'ill $e a$le to $enefit from 'orld class

research that 'ill $e of immense &alue to them# In addition, the human resources that 'ill $e

de&eloped at this *enter 'ill $e a$le to export their s)ills and expertise to the region and

$e(ond# This 'ill spur gro'th in the Pa)istani IT sector, and 'ill contri$ute to'ards

enhancing the 4ualit( and 4uantit( of exporta$le IT related s)ills to the glo$al mar)etplace#

The *enter, staffed $( researchers from N3ST, 'ill 'or) closel( 'ith *isco engineers in the

3S 'ho 'i l pro&ide the thematic direction of the %oint research# The *enter ‟s research


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20 | P a

is to $e funded $( the National I*T RD fund# Dr# 2asim Shei)h, the */O of I*T RD

fund, stated


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19 | P a

that his organization is pleased that PT*+, N3ST and *IS*O are forming a %oint research

group that 'ill 'or) on significant pro$lems that are rele&ant to Pa)istan# research

pro%ect under similar arrangements, funded $( the National I*T RD 0und, is currentl(

under'a( 'ith *isco scientists and Pa)istani researchers colla$orating to de&elop open

source tools for performance monitoring of net'or) traffic# The output of this 'or) has

alread( generated n application for a 3S patent is $eing filed as a result of the 'or)

carried out during the course of that research# In addition to its research am$itions, the

*enter 'ill also $e pro&iding high 4ualit( professional training courses to PT*+ and other

telecom companies#


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20 | P a

C*a"er : PTCL SUBSIDIARIES @ COMPETITORS

:2 SUBSIDIARIES AND COMPETITORS

s alread( mentioned, presentl( PT*+ has to face 'ar 'ith ma%or competitors in mo$ile phone

.++ telephon( operators ho'e&er, there are also competitors of its

follo'ing su$sidiaries=products1

SUBSIDIRAYPRODUCT COMPETITOR

Multimedia Broad Band ISP Product-

3!fone *ellular ser&ice pro&ider-

PT*+ *alling *ards Product-

.ireless +ocal +oop :!0one-

There is a$out ?88 competitor of

product

throughout the countr( to pro&ide Internet

ser&ice to the customers# "o'e&er, some of

the ma%or competitor ISP‟s of product are

*($er net, .orld online, pollo, .orld *all,

and *omsats .O+ etc#

There are fi&e competitors of 3fone in

cellular phone industr( i#e# Mo$ilin),

Instaphone and *#M Pa), Telenor, .aridtel#

"ello *ards, *all Point *ards, *allMate

*ards, 7lo$al Telecom*ards#

7o *DM, .ateen Telecom .orld *all are


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21 | P a

:2& SUBSIDIARIES

UFONE

3fone Pa)istan Telecom Mo$ile +td- a 'holl(!o'ned su$sidiar( of PT*+ commenced

its operations on ;Gth 5anuar( ;88? as a 7SM G88 ser&ice pro&ider# Since the outset,

it has expanded its co&erage and customer $ase at a rapid pace and esta$lished itself as

one of the leading cellular ser&ice pro&iders in Pa)istan# 3fone is no' considered to $e

one of the most acti&e, aggressi&e and inno&ati&e pla(ers in the mo$ile

sector of Pa)istan# The gro'th of the cellular industr( is a direct result of the

successful implementation of the telecom deregulation and cellular mo$ile polic( $( the

Ministr( of IT and Telecommunications MOITT- and the support, guidance and timel(

enforcement of regulator( process $( the Pa)istan Telecommunication uthorit( PT-#

KEY ACCOMPLISHMENTS

3fone has al'a(s pla(ed a pi&otal role in the de&elopment of the cellular mar)et in

Pa)istan# 0or the most part, it has $een a step ahead in introducing inno&ati&e products to

the mar)et# 3fone 'as a pioneer in launching the 7PRS ser&ices and Multi!media

Messaging Ser&ice MMS- in Pa)istan, and lead the 'a( in introducing 7PRS

international roaming and prepaid international roaming for these ser&ices in the Pa)istani

mar)et#

PERFORMANCE

The customer focus and $est offering has allo'ed 3fone to $uild a su$scri$er $ase of

o;er &' m+00+on in less than a decade# 3fone has net'or) co&erage in ',''' 0oa"+ons

and across all ma%or high'a(s of Pa)istan# 3fone currentl( caters for International

Roaming to more than & 0+;e oera"ors in more than ?


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BRAND

22 | P a

.hile )eeping its tradition of $eing the trend setter in the industr(, 3fone changed the

image of mo$ile phones from a luxur( onl( afforda$le $( the elite, to a necessit(

afforda$le $( the common man# Since its inception, 3fone has positioned its $rand for masses#

In )eeping 'ith the upcoming competition and mar)et d(namics, 3fone increased its focus

on the (outh segment 'hich comprises A8> of the population-, 'ith the Prepa( $rand#

B( designing mar)et focused products, 3fone‟s $rand team launched aggressi&e campaigns,

'hich further increased the $rand e4uit(# The ne' $rand image gained huge popularit(

amongst the targeted mar)et# recent mar)eting sur&e( conducted $( a prominent

mar)eting research compan( sho'ed that 3fone has considera$l( increased its $rand

&isi$ilit( and image# 3fone‟s Prepa( $rand is no' considered to $e one of the most fa&ored

$rands $( the (outh mar)et and is follo'ed $( other mo$ile operators launching their respecti&e

$rands for the (outh mar)et#

INTERNATIONAL CO$ERA#E

3fone pro&ides International Roaming facilit( 'ith more than ?A8 international operatorsacross

G countries# 3fone has 7PRS roaming agreements 'ith se&eral international operators and

also pro&ides prepaid roaming facilit( to selecti&e destinations#

CUSTOMER SER$ICE

3fone is proud to ha&e an efficient and friendl( customer ser&ice through ;? compan(!

o'ned Sales *ustomer Ser&ice *enters and nearl( ;A8 franchisees across the countr(# The

o utlets are a$le to ser&ice the customers 'ith inno&ati&e solutions, and are empo'ered

'ith .e$ $ased franchise management s(stems# 3fone is poised to face the e&er

increasing challenges of the mar)et and is confident it 'ill attract ne' customers# It has

the a$ilit( to retain its existing customer $ase 'ith a high le&el of customer satisfaction

&ia optimum net'or) ser&ice and a ;H hour call center facilit(#


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NET3ORK CO$ERA#E

23 | P a

3fone has al'a(s $elie&ed in a solid commitment to gro'th, securit( and relia$ilit(#

Therefore, 3fone has al'a(s $alanced its expansion efforts and 4ualit( of ser&ice# .ith

a total current in&estment of FH88 Million, 3fone has net'or) co&erage in more than ;


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24 | P a

MOBILINK

Mo$ilin) is a largest mo$ile phone compan( of Pa)istan# Mo$ilin) is currentl( ha&ing morethan

9,=,=? users $ase 'hich is the 9>G of total cellular industr( of Pa)istan#

Mo$ilin) is $asicall( competing 3fone 'hich is su$sidiaries of PT*+#

TELENOR

Telenor is another cell phone compan( it ha&e ?,:,'?: su$scri$ers 'hich is &' G of

total mo$ile industr(#

3ARID TEL

.aridtel is also pro&iding cell phone facilities in Pa)istan# .aridtel ha&ing morethan

=,:,>? su$scri$ers 'hich is ?G of Pa)istan mo$ileindustr(#

:2: NE3 COMPETITORS

Other than mo$ile land line PT*+ is facing competition in 0#.#T 0ixed .irelessTelephone-

product mar)et# Belo' are the ma%or competitors#

Telecard 501,680

.orld *all 468,335

This has added competition for PT*+ 1,245,639) in .++ .ireless local +oop-field#

RO7#AR MICROFINANCE BANK

Jour *ompan( finalized the arrangements including regulator( compliances to ac4uire

?88> o'nership of Rozgar Microfinance Ban) +imited# The ac4uisition is in line 'ith

PT*+ 7roup‟s initiati&e on Digital!*ommerce# The initiati&e includes offering digital


46/105

25 | P a

pa(ments and $an)ing solutions#


47/105

25 | P a

Branchless $an)ing $rings a $ou4uet of financial ser&ices to consumers on the go# The

ser&ices include P!P person to person- Mone( transfer, mo$ile 'allets, cash!in cash!out,

$ill pa(ments, 7!P go&ernment to person- pa(ments, merchant=retail pa(ments, loan

dis$ursement, loan repa(ment and more#

Branchless $an)ing is used to su$stantiall( increase the financial ser&ices outreach to the

mass un$an)ed communities# It represents a significantl( cheaper alternati&e to

con&entional $ranch! $ased $an)ing that allo's financial institutions and other commercial

sectors to offer financial ser&ices outside traditional $an) premises $( using deli&er(

channels li)e retail agents, mo$ile phones etc#

c4uisition of Rozgar Microfinance Ban) is an economic and cost effecti&e

regulator( compliance for PT*+ 7roup to realize the $enefits of opportunities $eing offered

$( $ranchless $an)ing#


48/105

:2= PRODUCTS AND SER$ICES OF PTCL

26 | P a

Te0e*one Ser;+e

PT*+‟s one ma%or ser&ice is that it pro&ides Telecommunication Ser&ice to Pa)istan for

$oth

domestic and internationalcommunication#

$ALUE ADDED SER$ICES

0ollo'ing are the &alue added ser&ices of PT*+

Home ser;+es Bus+ness

ser;+es

nalogue channels Broad$and

Pa)istan

*alling card *all

center

Dialup!:fone *o!

+ocations

Domestic &oice call tariff

DP+*

0ixed line 0ixed

line

Internationa l call tariff Satellite

Phone :fone Radio

Maritime Phone n net T:

transmission

Pa(phone :oice messagingser&ice

I!PT: Smart

T:-

PREPAID CALLIN# CARD


49/105

:2= PRODUCTS AND SER$ICES OF PTCL

27 | P a

That gi&es (ou nation'ide access along 'ith international facilit(# It comes easil(

afforda$le denomination of Rs# ;A8, A88, ?888, and ;888 and can $e used from an( PT*+

digital phone

$OICE MESSA#E (KEH D# !M! )

PT*+ &oice messaging ser&ice, one can ha&e all or desired- calls recorded 'hen one is

a$sent, $us( on Phone or do not 'ant to attend the calls for an( reasons# One can, later

on at his con&ince, retrie&e all recorded messages from an( telephone an('here in the

countr(#


50/105

AD$ANCE FREE PHONE

28 | P a

d&ance 0ree Phone is a toll free num$er 8988-, a facilit( $( PT*+, 'hich 'hen

com$ined 'ith (our ordinar( phone num$er $ecomes a d(namic telemar)eting tool# This

num$er allo's (our customer to call (ou for free and get the information re4uired#

UNI$ERSAL ACCESS NUMBER

3ni&ersal ccess Num$er is one telephone num$er for (our offices in differentcities#

$IRTUAL PRI$ATE NET3ORK

n( companies telephone exchange need &irtual net'or)# B( using this soft'arecompanies

don‟t need a separateexchange#

UNI$ERSAL PERSONAL

NUMBER

3ni&ersal Personal Num$er is one num$er of (our mo$ile or an( phone# It is used

throughout countr( 'here&er (ou go (ou can use that num$er#

PREMIUM RATE SER$ICE

Premium Rate Ser&ice is ser&ice in 'hich the $ills are paid in ad&ance at particular rate and

then the ser&ice is used for that#

INTERNET SER$ICES

2roadband 'a"istan is latest internet product of PT*+ that is DS+ ser&ice and a&aila$le

in all ma%or cities of the countr(# PT*+ also pro&ide Internet ser&ice at different "our rates#

.ith this ser&ice one can connect to Internet from an( PT*+ telephone line#


51/105

PTCL SMART T$

29 | P a

PT*+ has started a digital interacti&e tele&ision ser&ice for the first time in Pa)istan in

;889# B( using the IPT: Internet Protocol T:- Technolog(# PT*+ $rought Pa)istan into

the list of those fe' countries that are pro&iding the interacti&e T: ser&ices to their customer#

BROADBAND 3IFI

PT*+ has launched a $road$and .i!0i ser&ice to its fixed line $road$and that gi&es

users the access to use $road$and ser&ice an('here in the house#

E$O 3IRELESS BR OADBAND

PT*+ /:O is Pa)istan‟s fastest @7 'ireless $road$and internet 'hich offers its

customers, KSuperior @7 Internet experienceL# /:O 'ireless is operational in GG cities

nation'ide, and ena$ling a $road$and 'ireless re&olution in Pa)istan#

SER$ICES FOR CORPORATE CUSTOMERS

PT*+ is stri&ing hard to facilitate its &alued corporate customers at each le&el of ser&ice#

PT*+ offers a host of unmatched ser&ices to meet the needs of the *orporate *ustomers#

The list of *orporate Ser&ices is gi&en as under# 0or more information regarding an( of

the follo'ing ser&ices, PT*+ )orporate )ustomer )enters can $e contacted#

INBASED $ALUE ADDED SER$ICES $ALUE ADDED SER$ICES

8988!Toll 0ree

PT*+ *alling *ards

Domestic nd

International

Premium Rate Ser&ice !

8G88

:irtual Pri&ate Net'or)

3ni&ersal ccess Num$er

3N-

3ni&ersal Internet Num$er

3IN-

ISDN PRI

TelePlus

ISDN=BRI- +ocal


52/105

30 | P a

Un+;ersa0 Aess Num-er(UAN)

=

Domestic=International

+eased Band'idth

nd Point To Point

+eased +ines D-

+ocal +eased *ircuits ;

.ire=H .ires-

D- Digital

0acilities

Digital Su$scri$er +oop

DS+-

*o!+ocation

Tele mail

*all *enters ne'-

UAN 3ni&ersal ccess Num$er- ser&ice is ideal for organizations /ngaged inmar)eting of

products or ser&ices# "ere is a list of $usiness that can a&ail 3N Ser&ice#

Ban)s

Ne'spapers

irlines

"otels

Shipping +ines

0ast 0ood Outlets

*onsumer Products*ompanies

Insurance

*redit *ard *ompanies

Tra&el

*ourier Ser&ices

3tilit( Ser&ices

Trading *ompanies

Stoc) Bro)ers


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30 | P a

$o+e Messa!+n! Ser;+e ($MS)

.ith PT*+ Messaging Ser&ice, (ou can ha&e all for or Desired- calls recorded 'hen

(ou are a$sent, $us( on phone or do not 'ant to attend the calls for an( reason# Jou

can, later on at (our con&enience, retrie&e all recorded messages from an(telephone an('here in the countr(#

Securit( of message is ensured against ea&esdropping through su$scri$er

controlled pass'ord#

PTCL $MS is designed for those 'ho do not 'ant to miss a call or 0ax $ecause that

can $e $eneficial#

7reat for an(one o'ning a telephone or 0ax, at home or $usiness#

Much more po'erful and flexi$le than ans'ering machine due to Message

options a&aila$le in (our &oice mail s(stem#

Fea"ures

*all ans'er

0ax

Messaging

Notification

*apacit( ?8 messages

0ree for user pa(ing RS# ;888=! or more $ill=month#

PTCL Messa!+n! P0us

PTCL MESSA#INH PLUS is designed for small and medium $usiness

enterprises ha&ing pro$lems 'ith managing telephone message#

PTCL MESSA#IN# PLUS 'ill definitel( handle these pro$lems for (ou#

d&anced messaging features sa&e time, ma)e (ou trul( mo$ile and increase

producti&it(#

/ssential for time!conscious executi&es, fre4uent tra&elers and Professional groups#

Fea"ures

*all ans'er


54/105

31 | P a

Co Loa"+on Cen"ers

Pa)istan Telecommunication *ompan( has ta)en land mar) decision to esta$lish

co location centers throughout the countr(#

Ser;+eone"

This ser&ice is $asicall( for telecom data and I#T companies# These companies 'ill

install their e4uipment directl( in PT*+ premises in read( fitted en&ironment# The

primar( purpose is to pro&ide a num$er of resilient and centralized connection and

control facilities in 'hich co!location center ‟s communication can $e located#

Bene/+"s

/as( access to local international

connecti&it( 2uic) deplo(ment of

ser&ices

Minimum capital in&estment and cost

sa&ing

"igher relia$ilit( and 4ualit( of

ser&ice

0ull connecti&it( under one

roof

5ust plug in and start

$usiness

Tar!e" mare"

IT

companies

Telecom data

companies

Un+;ersa0 In"erne" Num-er (UIN) 9

3IN ?@? num$ering scheme for internet ser&ices pro&iders, represent exclusi&e code to each ISP#

Ser;+e one"

The concept of the ser&ice %ust li)e toll free 8988 $ut charges a local call for each


55/105

32 | P a

connecti&it( attempt, 3IN in&ol&es a location of num$ers to indi&idual ISP‟s 'ho are licensed

$( PT# Fun"+ona0+"<

The ser&ice functions under single E meeting $illing s(stem, 'ith promise of rich di&idends in

terms of customer care#


56/105

33 | P a

Bene/+"s

The $enefit goes to the end users 'ho happen to $e an( ISP customers#

Once su$scri$ed, the ser&ice means timeless communication for (our

customers, allo'ing them to pa( for a single call irrespecti&e of its duration#

Tar!e"

mare"

ISP‟s

$+r"ua0 Pr+;a"e Ne"or ($PN)

*ommunication is the secret of success in toda(‟s highl( competiti&e mar)et# .hen it

comes to ena$ling (our enterprise, (our communication got to $e instant, fast and hassle

free# The ans'er to this corporate need is &irtual pri&ate net'or)#

Ser;+e

one"

It is an inno&ati&e and intelligent pri&ate net'or) to integrate $usiness=enterprises

ha&ing su$! offices 'ith in a cit( or nation'ide# .ithout necessit( installation of

dedicated resources, :PN ena$les organization to create a pri&ate net'or)#

D+!+"a0 Cross Conne" (D66)

Telecommunication net'or)s are the most important infrastructure elements of an(

$usiness toda(# s the $usinesses increasingl( depend on it, 4ualit( of net'or)s is

gaining strategic importance#

Ser;+e

one"

PT*+ offers flexi$le and relia$le data ser&ices solutions through a high 4ualit(

platform of digital leased line net'or)# PT*+ digital cross connect D- net'or)

pro&ides the most dependa$le media for .N connecti&it( 'ith more than ;88 nodes

countr( 'ide#

Fea"ure

s

/nd to end digital connecti&it( on digital cross connect net'or)


57/105

34 | P a

*ountr( 'ide as 'ell as glo$al co&erage

0lexi$le $and'idth to suit the re4uirement

Better 4ualit( of ser&ices


58/105

35 | P a

Tar!e" mare"

*orporate

customer

Soft'are

exporters

Data net'or)

operators

irlines=tra&el agencies

ISP‟s

0inancial

institutes

*ourier

ser&ices

ISDN BRIPRI

It is a near $road$and experience suita$le for household and small=medium sized organizations#

Fea"ures

0aster and clear

&oice

0ax and data communication on a single phone

PRI pro&ides thirt(


59/105

36 | P a

C*a"er = HUMAN RESOURCE PRACTICES OF

PTCL

=2 ROLE OF THE HR DEPARTMENT

The "uman Resource department of the compan( operates in an auxiliar(, ad&isor(,

or facilitati&e relationship to other departments in the organization# n( staff unit,

'hether it $e personnel or other'ise, exists to help the line effecti&el(# It has $een created

in the first place to ta)e ad&antage of specialized talent and )no'ledge# The "#R

department of the compan( generall( performs the follo'ing roles1

=2& POLICY INITIATION AND

FORMULATION

The S/:P of the "#R# Department is the indi&idual most acti&el( in&ol&ed in polic(

re&ision to co&er recurring pro$lem or to pre&ent anticipated pro$lems# Ordinaril( these are

proposed to the president of the compan(, and it is up on the latter ‟s authorit( that the

polic( is actuall( issued# .hen proposing a ne' or re&ised polic( the personnel director

must anal(ze pro$lem that ha&e occurred in the past, sur&e( other companies to

determine ho' the( handle similar situations, discuss the matter 'ith colleagues and

su$ordinates and gi&e due consideration to the pre&ailing philosoph( in the organization#

=29 AD$ICE

ma%or portion of the acti&ities of those engaged in staff personnel 'or) is in the

nature of counsel and ad&ice to line manager# *ountless examples can $e gi&en# shop

foreman ma( $e confronted 'ith a grie&ance o&er distri$ution of o&ertime# nother

foreman ma( ha&e the pro$lem emplo(ee 'ho he feels should $e disciplined or e&en

suspended# t the time of the annual re&ie' of all salaried personnel for possi$le pa(

increases, the operating manager pla(s a )e( role in ad&ising operating manager on the

administration of the program#


60/105

=2: CONTROL

37 | P a

The "#R# Dept# carries out important control functions# It monitors the performance of

line department and other staff departments to ensure that the( conform to esta$lished

personnel polic(, procedures, and practices# The control function of the personnel

department is 4uite compara$le to the acti&ities of a 4ualit( control group that measures

product &aria$les to ensure conformance to engineering specifications or to the acti&ities

of the auditing staff that inspects accounting records to ascertain conformance 'ith

prescri$ed standards#

=2= SER$ICE

The ser&ice responsi$ilities of the "#R# department are apparent 'hen one examines suchthings are as the emplo(ment, training, and $enefits functions# The tas)s of recruiting,

inter&ie'ing and testing %o$ applicants are performed in the "#R# Dept# Training programs

are planned, Organized and often staffed through the "#R# Department #"#R#

Department must see that ade4uate instructional materials and facilities are a&aila$le#

Once pension and insurance programs ha&e $een setup, all claims must $e through the "#R#

Dept#

=2> HUMAN RESOURCE MANA#EMENT AT PTCL

The PT*+ has 'on repute in the field of land line .++ ser&ices for the domestic

commercial customers# It has $een achie&ed onl( due to the proper and exact functionalit( of

the "uman Resource Department# The "ead of the "uman Resources Department is the

S/:P and his team comprises of /:P‟s 7eneral Managers of different zones#

The "uman Resource Department ma( ad&ice the administration and the $oard of directors on

special issues of the compan( and then it offers ser&ices in order to accomplish the tas)# It

not onl( gi&es ad&ice, offers ser&ices $ut also control the policies of the administration#

PT*+ is ha&e its official 0ace$oo) page to attract the local and international

"uman *apital, PT*+ is also ha&e a +in)edIn profile to interact 'ith professional and

fined good "uman Talent for their department#


61/105

PTCL 3+ns #0o-a0 HR Ee00ene Aar. &'

38 | P a

Pa)istan Telecommunications *ompan( +imited PT*+- has 'on the prestigious

K;nd 7lo$al "R /xcellence 'ard ;8??L in recognition of its outstanding organizational

performance in the telecom sector#

During m( internship at PT*+ I ha&e 'or)ed in "uman Resource department of PT*+#

PT*+ does not ha&e a proper "R $efore $ut no' it has a 'ell esta$lish "uman Resource

Department named as PT*+ "R .ing# "R .ing *omprised of Some Branches such as1

7. Administration 2ran+h

8. E*amination 2ran+h

9. !ta$$ and Establishment 2ran+h

:. Wel$are 2ran+h

;. 4e&al 2ran+h


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=2>2& E6AMINATION BRANCH

39 | P a

The examination $ranch of the PT*+ deals all the Staff training, *lerical 'or),

dealing appointment dealing, dealing Internships# The examination $ranch is the department

'or)s under dministration Branch and is responsi$le for the general office and clerical

'or)# It perform the tas) $een assigned $( the dmin or the PT*+ head office# e#g

internships appointment and training orders to transfer the emplo(ees to the PT*+ Training

School#

=2>29 PERSONNEL BRANCH

Personnel $ranch of PT*+ deals Performance appraisal, 0inancial Benefits,

Management Transfer, Posting, "olida(s, *areer, rrears, Increments, Disciplinar( *ases,and Promotions# Personnel $ranch do the appraisal of emplo(ees from 5anuar( to Decem$er

e&er( (ear to gauge the performance of the emplo(ees to achie&e the common goals# The

appraisal at PT*+ also called nnual *onfidential Report *R-# Personnel $ranch use

an appraisal form for the appraisal of emplo(ees# The form includes all the s)ills,

attitudes, and )no'ledge of the emplo(ee# In e&er( $ranch the Business Manager ma)es

the appraisal of the staff and sends it to the "ead office for further action# 0i&e (ears

performance appraisal is must for promotions# The Promotion is deal $( the Departmental

Promotion *entre DP*-# Promotion is $ased on Seniorit(, *ompetence, and

Performance#

Lea;es +n

PTCL

Despite the appro&al of lea&e $( the appro&er, no emplo(ees shall proceed on lea&e until

the issuance of lea&e notification from "R# "R Signator( for region shall $e the Sr#

Manager at the regional and Sr# Manager Staff in head4uarters# "R sha l maintain

K+ea&e *ardL for each emplo(ee entailing full record of lea&e transaction# "R shall issue

four different color copies of lea&e notification# Red to pa( roll section# Jello' to

emplo(ee# Blue to emplo(ee‟s concerned department# 7reen in personal file of the officer#

Pa)istan Telecommunication *ompan( +imited pa(s great attention to their emplo(ee 'or)

life $alance# In 'hich lea&es pla(s a &er( &ital role there are se&eral t(pes of lea&es PT*+

pro&ide to emplo(ees as follo's1


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40 | P a

?# Casua0 Lea;e1 *asual lea&e is the general or ordinar( lea&e an emplo(ee can a&ail#

0or regular staff casual lea&e is ;9 da(s per (ear 'hile for contract emplo(ees it is 9

da(s in a (ear#

;# EPa+s"an Lea;e1 If someone 'ants to go outside of a countr( for some reason

such as 3mra, or an( other 'or) outside a countr(# In this lea&e an emplo(ee 'ill

get a routine salar(# The lea&e 'ill $e on appro&al of the "R Manager#

@# Se+a0 Lea;e1 Special lea&e is onl( for female and it 'ill $e ?@8 da(s in case of

"us$and‟s death#

H# Me.+a0 Lea;e1 Medical lea&e 'ill $e granted onl( in case of accident, illness, in%ur( etc#

In this lea&e a certificate 'ill $e re4uired from a doctor 'ho is curing an emplo(ee#

A# Ma"ern+"< Lea;e1 Maternit( lea&e is for female if she is pregnant or gi&es $irth

to a child# This lea&e is for G8 da(s#


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Inremen"s

Increment are the annual increase in salar( of all the emplo(ees 'or)ing for PT*+, it is

$ased on the scale of an emplo(ee# 0or example ?@88 rupees 'ill $e added to the salar( of

grade , and rupees ?A88 'ill $e added to the salar( of grade ?8, and ;H88 rupees 'ill $e

added to the salar( of grade a$o&e BPS!?8# The increment has a limit of rupees ;H88 per (ear#

=2>2: PERFORMANCE APPRAISAL AT PTCL

In PT*+, the rating scale method is used to measure the performance of the emplo(ee s,

in this method different taints or 4ualities of emplo(ees are measured using a $ipolar

rating scale and each trait is assigned a rate a &alue from a gi&en set of &alues poor to

excellent or something li)e that-# These traits includes communication, punctuation,s)ill, 4ualit( 'or) etc# a diagrammatic representation of rating scale is gi&e follo'ing#


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The personnel $ranch at PT*+ deals the performance of BPS ? to BPS ;8 grades of

emplo(ees, and is managed $( the SP Standard ccess Program-# SP is soft'are 'hich

contain all data such as increments, Transfer, posting etc# PT*+ also use another soft'are

called "uman *apital Management S(stem "*M-, 'hich ha&e all the data of

emplo(ees from their hiring to retirement, the ser&ices, pension, and experience and all

the data related to their career are there in the "uman *apital Management S(stem# ll

the promotions and incenti&e of the emplo(ees are $ased on the performance the(

ha&e sho'ed in their respecti&e department# If the performance of an emplo(ee is not

good or he lac) some s)ills then the personnel $ranch for'ard the record of that

emplo(ee to the training and de&elopment manager of PT*+, later on the training is

arranged $( Staff training college for these emplo(ees to o&ercome their deficiencies

in the respecti&e s)ills# PT*+ continuall( pro&ide training to their emplo(ees 'ho are

lac) of the particular s)ills to impro&e performance and to achie&e the common goals and

o$%ecti&e of the compan(, and to compete in the mar)et and meet the consumer demand

'ith confidence and greater efficienc( and effort# If the performance of an emplo(ee is not

good after the training then he can $e punished or demote to the lo'er scale#

The format of the form includes four parts asfollo'1

2 Assessmen" o/ Come"en+es *+* +n0u.es

i- Sense of Responsi$ilit( and Self

discipline ii- Team 'or)

&2 In"erersona0 @ Commun+a"+on S+00s

92 In"e!r+"<

:2 Fun"+ona0 Come"en+es

i- 6no'ledge of %o$ and expertise

ii- *ommitment to excellence=4ualit( iii- Result Orientation

i&- *ustomer 0ocus

&- Planning and Organizing


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=2>2= TRANSFER, PROMOTION, LAYOFF

0or these tas)s the "#R# Dept# ser&es primaril( in a coordinati&e capacit(# .hen emplo(ees

are mo&ed from one department to another either $ecause of the needs of the $usiness or

$ecause of indi&idual re4uests, the personnel records ma( $e studied to ascertain that

the( possess the re4uisite s)ills# +a(offs t(picall( are processed $( the "#R# Dept# to ensure

that the proper order of preference is follo'ed# This can $ecome complicated of

com$inations of %o$s, departmental, and plant 'ide seniorit( rights must $e o$ser&ed# .hen

a &acanc( occurs in a position, it ma( $e filled $( promotion from 'ithin or $( direct

hiring from outside the compan(# This decision is often made %ointl( $et'een the "#R#

Manager and the executi&e in charge of the department 'here the &acanc( has occurred#

Man( companies ma( esta$lish policies to co&er matters of this t(pe# The actual final

decision as to 'hich candidate is chosen for the promotion is largel( made $( the executi&e

in 'hose unit the &acanc( has occurred#

=2>2> TRAININ# AND DE$ELOPMENT

"uman Resource Training and De&elopment is a process for de&eloping indi&idual s)ills and

effecti&eness# Indi&idual effecti&eness, in terms of s)ills, )no'ledge and attitude, is one of

the essential $uilding $loc)s to'ards achie&ement of the 'ider goal of impro&ed

organizational efficienc( and effecti&eness# The de&elopment of the indi&idual and

the organization are therefore inextrica$l( lin)ed# Training can and must ma)e a

significant contri$ution to'ards securing $oth indi&idual and organization o$%ecti&es#

/&er( manager, potential manager and emplo(ee must recei&e the training re4uired to

perform his=her %o$ effecti&el(# true "uman Resource De&elopment "RD- plan

must deli&er real tangi$le and measura$le results#

In the context of ongoing change process at PT*+ the role of Training De&elopment

function has gained e&en more significance to change the mindset of the emplo(ees and

their approach to'ards the compan( and the customer# PT*+‟s executi&es and staff needs

to $e ta)en through an extensi&e training de&elopment campaign and 'e at TD

are committed to'ards transforming PT*+ into a "u$ of highl( s)illed human capital

that 'ill pro&e to $e a dri&ing force in steering PT*+ to its &ision#


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$ISION

44 | P a

The PT*+ Training and De&elopment 'ing 'ill $e a center of excellence in training

ser&ices and consulting that 'or)s in close partnership 'ith its internal=external

clients to $uild competencies that achie&e $usiness goals#

MISSION

To pro&ide a learning en&ironment and tools to help our customers reach their full potential#

CORE $ALUES

Open and free exchange of information at all

le&els# *ontinuous learning#

+earners are acti&e participants in all aspects of the training

process# Search for inno&ati&e P/OP+/ D/:/+OPM/NT

solutions#

3ORK PLACE TRAININ#

The 'or) place training or on %o$ training O#5#T- is the )e( factor of the policies of the

"uman Resources Department #s the compan( is pu$lic dealing entit( so the 'or) place

training is the integral factor for the good 'ill and the status of the policies and ser&ices of

the compan(#

REFRESHIN# COURSES

The refreshing courses enhance the potential capa$ilities of the staff and the performance

as 'ell# The refreshing courses are conducted $( Regional Telecom Training Schools

RTTS- and sometimes $( Telecom Staff *olleges are attended $( the staff

mem$ers on the recommendations and $ehalf of the "#R# Department# Refreshing courses

are for the managerial and Technical staff# So the( are e4uall( and firml( e&aluated

and enhancement of their capa$ilities is achie&ed#

On!the!%o$ training and coaching are performed $( the line super&isor or $( a


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$ISION

45 | P a

speciall( designated emplo(ee 'ho acts in the role of an instructor# It is the responsi$ilit( of

the personnel industrial relations group to determine training needs in cooperation 'ith

the line management#


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46 | P a

Once the needs are esta$lished, the personnel training specialists must design a program

to accomplish the desired results# If the program ta)es the form of in ser&ice class room

courses, it usuall( is administrated $( "#R# Department# *oaching, performance

appraisal, and post appraisal counseling, %o$ rotation, understudies, and special

$roadening assignments are largel( executed $( operating managers $ut coordinated $( a

central "#R# Dept#

PT*+ has esta$lished its o'n training facilities as detailed $elo'1

PTCL Tra+n+n! Cen"re, Cana0 Ton Pes*aar

Pa+s"an Te0eommun+a"+on Co00e!e (PTC)

The regional le&el staffs training schools are also in&ol&ed for extending training facilit(

to all the staff mem$ers of the organization, $ased at regional head4uarter le&el such )ind

of Regional Telecom training schools are

R2T2T2S La*ore

R2T2T2S Mu0"an

R2T2T2S Fa+sa0a-a.

R2T2T2S Kara*+

R2T2T2S Is0ama-a.

R2T2T2S Pes*aar e"2

The t(pes of training $eing offeredare1

Initial training for the ne' staff generall( 8@!8< months as per designation

Refresher courses for existing

emplo(ees# Promotion training courses#

Special emergent technolog( trainings#

Some times PT*+ also sings contracts 'ith its suppliers=&endors for foreign trainings#


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UR#ENT TRAININ# NEEDS PRO#RAM

The 3rgent Training Needs 'hich realisticall( depict the post :SS scenario are $eing

assessed and catered immediatel( $( conducting customized training programs# The

in&ol&ement of all departments, regions and $usiness units for pro&iding their &alua$le

input in the form of TN response is essential for accurate identification of their

re4uirements# 7i&en the transformation stage, the most eminent de&elopmental needs 'ere

highlighted and incorporated in this program#

CUSTOMER CARE

INITIATI$E

To achie&e the pinnacle of /xcellence in *ustomer Ser&ice en&isioned $( the

President=*/O the Training and De&elopment department has assumed the responsi$ilit(

for effecti&el( imparting training under the *ustomer *are Initiati&e to all PT*+ emplo(ees#

HRD PLAN FOR &'''

Training is one of the tools used for the de&elopment of emplo(ees and to consolidate change

on sustaina$le ground# In order to address the training needs of all sta)eholders of

PT*+, /:P TD- has directed training region administration to conduct

comprehensi&e Training Need ssessment of PT*+ emplo(ees# This exercise of TN is

re4uired for de&eloping an effecti&e and need satisf(ing "uman Resource De&elopment

Plan for PT*+ training centers# The pilot run of this program is expected to commence $(

the end of pril ;88G#

TRAININ# INCENTI$E OFFERED TO $SS

OPTEES

0or the reha$ilitation of :SS Optees, PT*+ offered a pac)age of post :SS training

de&elopment ser&ices, out of 'hich the most $eneficial and helpful ser&ice offers

'ere :ocational and Technical trainings#


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RE$AMPIN# PROECT OF PTCL TRAININ# @ DE$ELOPMENT BY

ETISALAT ACADEMY

PT*+ has a huge training infrastructure throughout the countr( that is geographicall(

'ide spread# To re&amp this 'ing of PT*+ and transform it into a profit center, /tisalatcadem( has

$een engaged for this pro%ect 'ith the follo'ing main o$%ecti&es1

/&aluation of existing training infrastructure

Identification of potential and non!potential training institutes

De&elopment plan for proposed training set!up

*omprehensi&e 'or)force anal(sis of existing "uman Resources in TD department

Proposals regarding computerized learning management s(stem

Preparation of 2ualit( ssurance 2- s(stems procedures

Determination of 6e( Performance Indicators 6PIs-

IMPLEMENTATION OF ERP SYSTEM IN

T@D

The focus of the pro%ect is to set up and maintain the 4ualifications catalogs, create and

e&aluate profiles for a range of o$%ects for example, persons and positions-, e&aluate

career and succession planning scenarios, set up appraisal s(stems, as 'ell as plan,

hold, and e&aluate appraisals, create de&elopment plans, and 'or) through indi&idual

de&elopment planning scenarios $( customizing the functions of personnel

de&elopment to meet customer re4uirements#


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PTCL ACADEMY ACTI$ITIES

49 | P a

PT*+ cadem( has $een re&italized 'ith a ne' &ision to $e recognized locall( and

regionall( as a center of excellence in the pro&ision of state!of!the!art training and consultanc(

ser&ices in telecommunications and related fields# It 'ill pro&ide a platform for

the creation, dissemination and exchange of )no'ledge and expertise in all areas of

telecom and IT to internal and external sta)eholders# Some of the programmes on its agenda

are1

Q Ph#D#Programme

Q MS programme

Q Post 7raduateDiploma

Q *isco Regional cadem(Programme

Q Oracle cadem(Programme

Q 5oint &enture 'ith *IS*O and N3ST

Q Seminars = Short *ourses = *ertificate programmes

Q *ourse de&elopment for ne' offerings technical and managementcourses-

Q Testing = Inspection of telecome4uipment

LINEMAN TRAININ# PR O#RAM

The declaration to cele$rate (ear ;889!8G as (ear of *ustomer *are Satisfaction $(the President=*/O of the compan(, has entrusted upon Training De&elopment

Department a gigantic tas) to transform our line staff 'ho are the real customer care

agents of PT*+# This initiati&e is the part of compan(‟s strategic &ision to turn PT*+ a

leading corporate entit( in highl( competiti&e $usiness en&ironment of telecom industr(#

mega training campaign has $een launched for all the +inemen of PT*+# The

training module prepared $( Training De&elopment department has tried to address all


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PTCL ACADEMY ACTI$ITIES

50 | P a

s)ill needs most direl( re4uired $( our +inemen to cope 'ith emerging technologies in

telecommunication# This training 'ill significantl( impro&e $oth soft and technical

competencies of our linemen and 'e $elie&e that this training sha l $e remem$ered as a

milestone in PT*+‟s histor(#


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4UALITY A3ARENESS PR O#RAM

51 | P a

In order to create 4ualit( a'areness and s)ills impro&ement of PT*+ staff, a @!(ear 2 plan

has $een made# The pro%ect is scheduled from March ;88 to Decem$er ;88G# 0ollo'ing four

t(pes of programmes are under the 'or) plan1

Q Installation 2ualit(Standards

Q 2ualit( uditor *ourse

Q *ompan('ide 2ualit('areness

Q RTrain the Trainer Programme‟ offered to the facult( of PT*+ trainingcenters

SENIOR MANA#EMENT DE$ELOPMENT

PRO#RAM

/tisalat cadem( $eing the lead consultants of PT*+‟s Training and De&elopment

department has proposed a meritorious program for the de&elopment of Senior Management

Team SMT- of PT*+# The 'or)shops, their contents and out comes ha&e $een re&ie'ed

and ha&e $een found $eneficial for the compan(# Proposed plan of fi&e 'or)shops is in line

'ith emerging concept of *ontinuous Professional De&elopment# *PD is $eing promoted for conscious updating of professional )no'ledge and enhancement of

professional competence throughout a persons 'or)ing life# PT*+ Training

De&elopment 'ing is committed to the pursuit of professional exce lence 'ith its Senior

Management Team# PT*+‟s SMT, though possesses matchless functional competencies,

'ill $enefit from these 'or)shops#

INTERNSHIP PR O#RAM

s per existing polic( approximatel( ?GH internship offers 'ere made during

;889!8G# *urrentl(, 'e are in the process of in&igorating our Internship Polic(# During the

last couple of (ears Internship Programme at PT*+ has recei&ed special attention and

focus# The o&erall concept has e&ol&ed from its traditional perspecti&e into a strategic

perspecti&e# .e loo) for'ard to this programme not onl( as a learning opportunit( for the


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4UALITY A3ARENESS PR O#RAM

52 | P a

participants $ut also a prospect for PT*+ in its continuous endea&or for talent hunt# It is

the process $( 'hich 'e not onl( contri$ute significantl( to the de&elopment of the

$est talent in professional and leading uni&ersities and schools, $ut it also aims at

creating KPT*+ m$assadorsL that spread good'i l of the compan( all o&er the countr(#

This programme is intended to pro&ide students 'ith the


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opportunit( to appl( 'hat the( are learning in their academic pursuits to real 'orld

situations# Through the successful implementation of this programme, PT*+ loo)s

for'ard to rightl( identif(, recruit, train and de&elop its most important need of the da( i#e#

the "uman Resource#

NOMINATIONS FOR OPEN HOUSE TRAININ#

PR O#RAM

Besides aforementioned acti&ities the Training and De&elopment Department is

organizing a complete data$ase of the training firms=institutes and the freelance training

consultants# Staff is $eing nominated for open house training programs offered $(

reputa$le firms to assess the efficac( and the rele&anc( of the program#

=2>2? COMPENSATION

ADMINISTRATION

The 'or) of designing and installing a %o$ e&aluation program is handled, for the part,

$( the "#R# department 'ith some consultation 'ith line managers# The decision to adopt

a particular pa( structure 'ith pa( grades and fixed minimums and maximums for the

grades is a top management responsi$ilit(# The da(!to!da( 'or) of anal(zing %o$s,

e&aluating their 'orth according to a formal %o$ e&aluation plan, and maintaining

suita$le records is are "#R# dept# functions Periodic 'age are conducted $( the "#R# dept#,

$ut an( firm decision to rise or change the entire schedule is particularl( al'a(s

reser&ed for the chief executi&e officer of the organization# There is no o&ertime

pa( in PT*+# 0ollo'ing three t(pes of compensation pac)ages are $eing ser&ed to

PT*+ staff#

N.2.'.! National 2asi+ 'ay !+ale/

N.).'.= Ne% )om3ensation 'ay =rades/

N.T.) Ne% Terms and )onditions/


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54 | P a

PAY PACKA#ES

The pac)ages are also determined $( the "uman Resources Department# These are

determined on the $asis of performance, *R, 4ualification and seniorit(# It has

comparati&el( lo' pa( pac)ages (et good ones# The managerial posts are filled directl(

$( the "uman Resource Department# On the other hand the Technical +o'er and mid!

le&el super&isor( staff is hired $( the means of1

?- Direct"iring

;- Promotion on seniorit( $ases

The promotions are on the seniorit( cum fitness $asis #So the 4ualified and the efficient'or)ers are supposed to come up to the top# "uman Resource Department also deals 'ith

the retention and firing of the emplo(ees# In case of deceased emplo(ee, one of his children

gets the %o$ in the compan( according to his 4ualification# ccording to 4ualification

and s)ills it ensures the emplo(ee $enefits# More o&er the "uman Resource Department

also cares for the old age $enefits of the emplo(ees# It is o$&ious that the "uman

resources Department is of )e( importance and is pla(ing a complementar( role in the

de&elopment and promotion of the compan(#

=2>2 3ELFARE BRANCH

PT*+ ha&e a 'ell!esta$lished .elfare Branch 'hich *onsist of Medical facilities,Bene&olent

0unds, Pension, 3niformfacilities#

MEDICAL FACILITIES

PT*+ ha&e 'e l esta$lished plan for the emplo(ees‟ health# PT*+ ha&e t'odispensaries in

Pesha'ar regioni#e#

7. 1ealth 6nit 'T)4 >>>>>>>> Khyber 2azar 'esha%ar )ity

8. 1ealth 6nit 'T)0'T! >>>>>>>>>>Near 25!E 'esha%ar


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In e&er( cit( PT*+ has its dispensaries for their emplo(ees# If there is need for surger(then

PT*+ ha&e contract 'ith the panel of "ospitalsi#e#


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7. )M1

8. auji oundation

9. Al "hidmat

There is a formal procedure for getting Medical facilit( from these hospitals# 0irstemplo(ees ha&e to sho' their ser&ice card in these hospitals so as to ensure medical

treatment# fter treatment the hospital prepare a $ill and send it to the Pesha'ar head office

'hich is send to the "ead office Islama$ad and after appro&al the District Di&isional

Officer DDO- ma)e the pa(ment to the respected hospital# The hospital $ill is generall(

for one month# 0amil( mem$ers are also included in the medical facilit( such as parents,

'ife and children# The maximum limit pro&ided $( the ptcl to their emplo(ees is Rs#

HA8,888=!, if the medical charges exceed this limit then ptcl is not lia$le to support the

emplo(ee‟s extra medical charges#

BENE$OLENT FUND AND OTHER

FACILITIES

Bene&olent 0und or B0- is a deduction from the salar( of an emplo(ee# B0 is deducted

e&er( month from the salar( of emplo(ees, this deduction is $ased on an emplo(ee‟s

scale, such as BPS!? to BPS H has ?88 rupees B0 deduction, 'hile BPS!H to BPS ;8 has a

?AA rupees deducted as a B0# In case of a death of current emplo(ee PT*+ pa( ?8,888 for funeral, and after death the 'ido' is paid till death and re!marriage# The amount of

pa(ment made to the 'ido' is also depend on the scale of an emplo(ee such as the

'ido' of BPS ? to H is paid @888 rupees per month and BPS H to ;8 is paid H888 rupees

per month# These pa(ments‟ form are signed $( 7M and sent to +ahore "ead Office and

after appro&al these forms the( send it to Pesha'ar "ead Office and then it is $eing sent to

the rele&ant 3nit and after than a DDO ma)e the pa(ment#

On Me.+a0 #roun.1 .hen a person personall( recei&e Bene&olent 0und due tomedical unfitness#

Aommo.a"+ons Fa+0+"


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an NI* then 0orm B 'ill $e re4uired# This grant is onl( for daughters not sons#


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Transor" C*ar!es8 Transport charges are for emplo(ees and his children‟s pic) drop

onl( for specified locations and an emplo(ee 'ill recei&e ?88 rupees if he has not a&ail this

ser

Internship Report PTCL HRM

Documents

Transcript of Internship Report PTCL HRM