Internship Report

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Table of ContentsTable of Contents1INTRODUCTION OF MCB BANK LIMITED51.1Background 51.2Purpose 51.3Scope of Internship61.4Objectives of the Study61.5Methodology61.6Summary62CHAPTER # 272.1Introduction72.2Common Sectors on Pakistan72.3Role of Org on Pakistan82.4Overall organizations and function of organization on Pakistan92.5Organization Office in Which I Did My Internship92.6Summary93CHAPTER # 310Organization (Analysis)103.1Introduction103.2Brief History103.3Relationship of H.O to the B.O:113.3.1Number of Depts123.3.2Field Offices123.3.3Current staff133.3.4Current Staff of MCB Branch Qualification & Experience143.3.5Training By Number of Employee143.3.6Workload143.4Salary153.5Promotion System153.6Incentives and Motivation153.7Responsibilities163.8Communication173.9Moral of staff173.9.1Physical facilities173.9.2Performances173.10Summary174CHAPTER # 4184.1Introduction:184.2Policies:184.2.1Principles of Performance18Customer Focus184.2.2Quest for Quality194.2.3Employees Respect194.2.4Team Based Approach194.2.5Good Corporate Citizenship194.3Functions in that Branch204.4Functions within the branch are divided into following departments:204.5Strategies of MCB214.5.1Placing Strategies Of MCB Bank214.5.2Sales Promotion Strategies Of MCB Bank214.5.3Customer Oriented214.5.4MCBs Competitive Strategies224.6Successes:234.6.1Asia Money Awards244.7Summary245CHAPTER # 5255.1SWOT ANALYSIS255.2MCBs SWOT ANALYSIS255.2.1STRENGTH:255.2.2MUSLIM COMMERCIAL BANKS IMAGE:265.2.3CUSTOMER CARE:265.2.4MARKET SHARE:265.2.5LARGE NUMBER OF DIVERSIFY PRODUCTS:265.2.6BRANCH NETWORK265.2.7SOUND MARKETING:265.2.8PHONE BANKING:265.2.9MOBILE BANKING:265.2.10HIGHLY AUTOMATED BANK:275.2.11FASTER BANKING SERVICE:275.2.12INTERNATIONALLY DESIGNED PRODUCTS:275.2.13CONTRACT WITH CIRRUS:275.3WEAKNESSES:275.3.1ADVERTISEMENT:275.3.2ACCOMMODATE BEHAVIORALLY:275.3.3MISMANAGEMENT OF TIME:275.3.4AND ALSO,285.4OPPORTUNITIES285.4.1PRIVATIZATION:285.4.2DIVERSIFICATION:285.4.3SOME MORE OPPERTUNITIES:285.5THREATS:285.5.1CHANGE IN GOVERNMENT POLICIES:285.5.2COMPETITION:295.5.3LOW INVESTMENT:295.5.4STATE BANK REGULATION:295.5.5EXPECTATIONS OF THE PEOPLE:295.6AWARDS OF MCB BANK315.7PEST Analysis:315.7.1Political325.7.2Business legislation has following main purposes325.8Economic Trends325.9Social Environment335.10Technological Environment336Chapter No. 6346.1RECOMMENDATIONS346.1.1ADVERTISING:346.1.2INCREASED ATMS LOCATIONS:346.1.3INCREASED SERVICES:346.1.4MANAGEMENT OF TIME:346.1.5GROWTH SCOPE FOR EMPLOYEES:356.1.6BANKING PROFESSIONALS:356.1.7ATTRACT CUSTOMERS:356.1.8JOB ROTATION AND PROMOTIONS:356.1.9COMMUNICATION SYSTEM FOR EMPLOYEES:356.2CONCLUSION:356.3BIBLIOGRAPHY:37

INTRODUCTION OF MCB BANK LIMITEDHalf a century of comptitively framed and well located heights of victory by installing quality banking, heads on technological progresses, professionally foremost management and practical and moral work methodologies. MCB was state-owned along with other private banks in 1974 as part of Government of Pakistan's economic modification movement and was later privatized to Nishat Group lead consortium in 1991.Since denationalization, MCB's growth has been remarkable. Today, MCB in one of the major foreign banks MCB Bank Limited, with more than 60 years of experience as one of the primary banks in Pakistan, was integrated on July 9 in 1947. The bank has traveled remarkable tenancy of further than on Sri Lanka, the first bank on Pakistan to launch Global Depository Receipts (GDR) in 2006, has planned foreign partnership with Maybank of Malaysia which grips 20% shares in MCB through its completely owned supplementary Mayban International Trust (Labuan) Berhad since 2008, have worldwide indirect regional existence in Dubai (UAE), Bahrain, Azerbaijan, Hong Kong and Sri Lanka and serving through a home network of over 1,130 branches and 600 ATMs across Pakistan with a customer base of 4.5 million (apprx.)Background of studyUniversity of Gujarat suggests that you do the internship on any organization according to your will and give the report in internship so I do the internship by MCB Pahrianwali branch. MCB now included on Pakistan biggest commercial banks. MCB become most executor bank where people find low risk and do the dealings day by day easily. Purpose of the StudyThe main tenacity of the study on hand is to collect the applicable information to accumulate internship report on Muslim Commercial bank and got real-world training about some actions of the bank. To detect, examine and understand the related data expertly and in a useful way. To work virtually in an organization. To grow personal communication. To acquire awareness with the organizational environment. To acquire awareness with the management work. To examine the difference between bookish knowledge and practical work.Scope of InternshipAs an internee on Muslim commercial bank the central concentration of my study research was in overall banking procedures on one of the branch of MCB. These processes contain payments; deposits advances account opening and foreign exchange etc. Likewise different features of general of MCB are also covered on this report.Study Objectives To bearing thorough study of MCB Bank Limited. To recognize the several operations and to equip with applied knowledge of the MCB Bank. To acquire field experience about job.MethodologyThe methodology described for collection of data is primary as well as secondary data. The major source of information is my own observation while working with staff and discussion with them. Officially organized interviews and discussions helped me on this regards Primary data:Primary data contain Own observation and Interviews of The Staff members. Secondary data:Secondary data contain of Manuals, Journals, magazines, Annual Reports and Internet.SummaryThe students are essential to take on six weeks of internship with an organization on order to take the degree of MBA so the main purpose of internship is to collect the related information to accrue internship report on Muslim commercial bank.As internee on MCB the central focus of my study is in the overall banking operations in order to mien detailed study to know the various operations and equip with useful knowledge of the MCB to acquire field experience.

CHAPTER # 2ORGANIZATION

IntroductionThis chapter is emphasis on the organization (MCB), on which total banking sector, performance and involvement of the organization on the economy of the Pakistan is labeled. It also states about the function that are an organization is acting and about the internship office.Common Sectors in PakistanAt the time of individuality, there were 631 offices of arranged banks in Pakistan, of which 487 were situated on West Pakistan. As a novel country deprived of resources it was very problematic for Pakistan to track its personal banking system instantly. So, the skilled committee commended that the Reserve Bank of India should continue to function on Pakistan till 30th September 1948, so that difficulties of time and claim liability, penny currencies, exchange etc. be stable between India and Pakistan. The non-Muslims ongoing moving their reserves and accounts to India. By the close of June 1948 the total of officers of scheduled banks in Pakistan decayed from 631 to 225. There were 19 imported banks with the status of minor branch offices that were affianced only in export of harvest from Pakistan, while there were single two Pakistani institutions, Habib Bank of Pakistan and the Australian Bank. The customers of the bank are not happy with the undefined form of banking. Similarly the Reserve Bank of India was not on the indulgence of Govt. of Pakistan. The Govt. of Pakistan definite to launch a full-fledge central bank. So the Governor-general of Pakistan Quaid-e-Azam installed the State Bank of Pakistan on July 1, 1948. Thus a milestone was ready in the history of banking when the state bank of Pakistan rumored full switch of banking and currency on Pakistan. The banking structure on Pakistan includes of the following Commercial banks have been the most effective rallies of reserves and have been given that short-term needs of working capitals to trade, commerce and industry.December 31, 1973, there were 14 Pakistan commercial banks that worked all over the country and on some foreign countries done a network of branches. All these commercial banks were state on January 1, 1974, and were renowned and fused into the following five banks: National Bank of Pakistan Muslim commercial bank limited Habib Bank Limited United Bank Limited Allied Bank of PakistanRole of Org in PakistanThe first partial of 2005 was very talented for MCB, as the bank has attained pretax earnings of Rs. 4.2 billion, related with Rs. 2.2 billion for the similar retro in 2004. Profit after tax has further than doubled related to the consistent period for 2004 and beats Rs. 3 billion extreme ever profit in the history of MCB. This transforms into receiving per shares of Rs. 7.43.Loan and deposit increased to Rs. 156 billion and Rs. 241 billion brilliant a growth of 14% and 10% respectively. Furthermore the banks assets delayed by 16% during the half year over 2005 and crossed Rs. 300 billion marks.Banks equity improved by 41% through the partial year, which was due to the subject of right shares and reticent earnings. Rise in equity would increase the loaning edge and would provide the chance for significant progress of the banks balance sheet. This would also support to encounter the capital obligation under Basel Accord II, which will be active from 2007.Overall organization functions of organization in PakistanSince denationalization, MCB's growth has been remarkable. Today, MCB in one of the main foreign banks on Sri Lanka, the first bank in Pakistan to launch Worldwide Reservoir Receipts (GDR) in 2006, has planned overseas partnership with May bank of Malaysia which grips 20% shares in MCB through its entirely kept secondary May bank Global Trust (Labuan) Berthed since 2008, has global indirect local presence on Dubai (UAE), Bahrain, Azerbaijan, Hong Kong and Sri Lanka and portion finished a home network of over 1,130 branches and 600 ATMs crossways Pakistan with a customer base of 4.5 million (apex.) MCB is supposed as one of the completest financial organization and as one of the foremost banks on Pakistan with a deposit base of PKR. 462 bin (apex.) and total assets of PKR 605 bin (apex.). The bank is familiar as one of the eldest and most accountable banks in Pakistan and has played essential role in on behalf of the country on worldwide stages while being one of the insufficient institutions that are recognized and dealt in the global market.Organization in Which I Did InternshipI did my internship in Muslim commercial bank Pahrianwali Adda Branch, Tehsil Phalia District Mandi Baha Uddin.SummaryPakistan came into being on 14th August, 1947; enough banking facilities were presented on the areas forming Pakistan. Upon freedom Pakistan had not a Central Bank not banking system. Its involvement in the growth of small and medium size entrepreneurs is important. It has industrialized a extensive range of consumer goods, to improve business and provide to the different sections of society. Some arrangements have been specifically planned for the low to middle income parts of the population.

CHAPTER # 3 Organization (Analysis)

IntroductionThis chapter contains the transitory history of the Muslim commercial bank, the technique of communication between the head office of organization and the branch. This chapter too has the info about the dissimilar departments of the organization, current staff of branch in which I did my internship, alarms of Muslim commercial bank Pahrianwali Branch near its employees. I have also branded in this chapter that how organization motivate its employees and what are welfares that are certain to the employees on this organization. Then I have assumed a dangerous analysis of the branch. This chapter will also tell the bookworm about the recital of organization.Brief History of the OrganizationMCB originated by ISFHANI and ADAMJEE families in Calcutta in July 9, 1947. MCB is not an instant achievement story rather good path of services are accountable for the leaps and limits progress. After the divider of the Indo-Pak Subcontinent, the bank enthused to Dhaka from where it began business on August 1948. In 1956, the Bank transferred its Registered office to Karachi, where the Head Office is currently situated. Thus, the bank inherits a 52-year legacy of trust on its customers and the citizens of Pakistan.The presentation of MCB was seriously refined by official government. on January 1974, MCB nationalized by Bhutto Government following bank act 1974 subsequently on June 1974 Premier Bank Limited merged with MCB.

Privatization of MCB BankWhen denationalization policy publicized in 1990, MCB was the first to be transferred upon references of World Bank and IMF. The reason for this choice the better profitability condition of the organization and less risky credit selection which made'' it a good choice for investors. On April 8th, 1991, the organization control was handed done to National Group (the highest bidders). Primarily only 26% of stocks were sold to private sector at Rs. 56 per share.MCB also being money financial organization have reduced priceless services in the economics and social growths of our country. MCB today, indicates a bank that has mature with time, experience and Pakistan. A main financial organization, on scope and size, it represents a mature tree. Timeless, Solid, and decisively rooted.Relationship of H.O to B.O:Head office practices email, telephone and fax as a medium of announcement with branches.

Compliance DepartmentCash Department

IT DepartmentIslamic Banking Department

Online Banking DepartmentDeposit Department

Advances DepartmentRemittances Department

Agriculture DepartmentH R M Department

Government Receipts And Payments DepartmentFBR Collection Department

Number of DepartmentsBehind are the departments are working in MCB Pahrianwali Adda branchOperations DepartmentCurrent DepartmentRemittance DepartmentClearing DepartmentCash DepartmentAccounts Department

Field OfficesThe MCB Bank of Pakistan has headquarters in Karachi, Pakistan.Domestic offices:Overseas offices:

PunjabDubai

SindhSirilanka

BaluchistanHong kong

Khaber PakhtoonkhaAzerbaijan

IslamabadBehirn

Azad Kashmir

Current staffManagement of the branch:Branch Manager Mr.Umar Khalid

Account opening OfficerMiss.Samrin Rehmat

Operation ManagerMr. Mareed cheema

CashierMr. AliClearing officersMiss. Nadia Afzal

Remittances Miss. Nadia Afzal

Others

Customer Service Office

Peons

Security Guards

Current Staff of MCB Branch According To Qualification and ExperienceNameQualificationExperienceDesignation

Mr,Umar M.COM25 yearsBranch Manager

Mr.MareedMBA08 yearsOperational Manager

Mr.HussanBA17 yearsCashier

Miss Samrin MBA07 yearsAccount Opening Officer

Miss NadiaB.COM05yearsClearing Officer

Mr.AqeelMETRIC3 yearOffice Boy

Training Received By Number of EmployeeAll members of the branch are correct training of the elementary banking actions. Training is assumed to the employees through suitable process. If a new employee of the bank he directed to the Regional Branch Gujranwala for suitable training. If any new product is obtainable in the bank then employees were also transfer to the head office for the fleeting training basis.WorkloadWork load of the bank staff is constructed upon on the daily prejudices. The office timing starts from 9.00 to 5.00 from Monday to Thursday and 9.00 to 1.00 for Friday and 45 minute pause for prayer. After the bank timing the staff attain the daily coupons business and made the records on the net system and then equated the cash, put it in the safe. The banking staff would finished their work on daily root whether there work is short or long.Salary

NameDesignationSalary (In Rs.)

Mr. UmarBranch Manager40,000

Mr. MareedOperations Manager34,000

Miss. Samrin Account Opening Officer28,000

Miss.NadiaRemittances30,000

Mr.HussanCashier18,000

Muhammed AqeelOffice Boy10000

Muhammed IkramGuard10000

Promotion SystemIn the MCB promotion is given to the employees on seniority and performance biases.Incentives & MotivationIncentives and motivation is always required to keep the employees energetic and for organizational achievement as well.ResponsibilitiesFollowing are the tasks of the branch members which they are execution, Mr. Umar Khalid working as branch manager with the duty to check the daily bases work to supervises and switch the operations of the bank in order bring conformism with the MCB rules and guidelines.

Following is the table of duties of staff members

NameDesignationResponsibilities

Mr. UmarBranch ManagerEfficient Daily Operation Of A Full Service Branch Office And Administration

Mr.MareedOperations ManagerHandling All The Operations

Miss.Samrin Account Opening OfficerHandling The Account Opening And Closing Tasks

Mr.HussanCashierIncharge Of Cash Dept,Bank Receipts And Payment, Maintenance Of Cash Related Books Etc.

Miss. NadiaRemittances OfficerDeal With Remittances

Miss. NadiaClearing OfficerRelating with clearing department

M. AqeelOffice BoyAssist The Staff

M.Ikram GuardSecurity

Communication systemThe communication scheme of MCB is good and wild. MCB adopts the newest expertise to improve his communication system so thats why the communication between head offices and Branches now become very easy. The MCB use the internet, TCS services.Morale of staffThe confidence of the staff of the branch is very high. Every employee does his duties with countless devoutness and scrupulously. The behavior of the employees was very glowing and agreeable as they agreement with every customer effectively. The poise level of the staff concerning performance of their duties was very tall.Physical facilitiesThe branch I have complete my internship is MCB Pahrianwali Adda branch, the bodily facilities available to the customers and staff is passable, there is a good sitting arrangement for customer, there is ability of gas stove in winter and air conditioners for summer. Proper rooms are accessible for keeping record registers and drink facility for employees as healthy. The capacity of printer, internet, and phone is too availablePerformancesThe performance of the division in terms of excellence is good and customers are content about the facilities that are providing to them. The behavior of the staff with the patrons is very good and agreeable.Summary This chapter is typically about the organizational boldness towards its employees and employees gratification. MCB has the old-style way of communication in order to connect with the offices or outlets. MCB provide extensive range of function and services having dissimilar sections to recollect and uphold their customers. Some of these departments are the account inaugural department, Advance department, Bill department, clearing department etc. MCB has very emotive training department and every employee of bank has received the basic drill of banking course. MCB has the different assembly of salary for its workers. To stimulate the employees MCB offer many grants and services to its employees such as medical facility, vast amount of bonuses and also motivate the workers through raises. In MCB sometime hiring system is partial by the politicians because it a government backed bank. The branch in which I have done my residency is if the very satisfactory services to its customers and big numbers of customers are satisfied with the attitude and the services in case branch.CHAPTER # 4MCB limited Policies and StrategiesIntroduction:In this chapter rules and the policies that are being trailed by MCB are conferred. Moreover success of the company and finally summary of the chapter is given.Policies:At MCB our major policies are:

Accounts are always secure. Personal information remains private and is always protected. Payments will be made on time. Noble relations with customers. Customer satisfactions. At MCB bank policies are made by Head office which is in accordance with State bank Of Pakistan. These policies are sent to the branches at regional, zonal areas. When I asked from my branch staff they told me that policies related to schedule of service charges change approximately after each 6 months. Circulars are received by branches related to the policies.Principles of PerformanceCustomer FocusOver the years MCB has industrialized strong relationships with customers by sympathetic their wants and giving them with respect, dignity and importance. The heavy force behind its promise and services is its focus on customers, confirming that it not only happens, but tops their potentials.Quest for QualityMCB struggles to attain fineness by safeguarding that every second of our time is spent on calculation value, making sure that we do things correct, first time, and every time. With this mission for quality, MCB has always taken wits in carrying banking into a new ground; from cash to the suitability of plastic; from branch banking to internet banking and from head-on customer communication to online convenience. Employees RespectMCB inspires variety and treat each of our employees with equality. MCB gives positive feedback for their incessant development and pursue proposals from all employees for more upgrading. The bank guarantees that quality performance is known and rewarded and workout highest responsibility in decision-making with favors to our employees. Team Based ApproachMCB believes on attaining its Mission and Vision by working composed as a joint group. MCB luxuries its employees as its internal customers and safeguard that the supplies of internal customer focus are always saw. Armed with detailed product knowledge, and recognizing the fortes in each discrete, the bank endeavors for optimum-results from our co-workers and transporting out top performances by working towards mutual goals and objectives in today's active banking environment.Good Corporate CitizenshipMCB pursues to unceasingly improve the quality of life in our communities. The bank comprehends that it has a accountability to the civilization in which it works and it pursues ways of playing a positive role for the improvement of the community at large for a liberal environment, improved living and a happier future.

Different strategies related to account initial are e.g. to fill Know your customer (KYC), which contains complete gen about the applicant, his basis of income, his/her living etc. Anti-Money Laundering rule is also used to evade incorrect usage of money, so on-line communications are check. It also contains VERI SYS that is accepted by NADRA for uniqueness of the claimant. Rules related to request for credit include groundwork of credit offer, detailed knowledge about the drive of the credit, and also taking into thought the credit-worthiness of the candidate. Policies connecting to online dealings are also shadowed by the branch such as satisfying the online form, resolution of moving funds, occupation of the candidate etc. We, at MCB Bank, are devoted to customer approval and obstinately pursue quality in everything that we do. We are regularly looking for occasions to improve our package ethics and comprehend your happiness level in order to advance the same.Functions in that Branch

In MCB Pahrianwali branch general banking functions are as under1) Open accounts for dissimilar people2) compliant various types of deposits3) Conceding loans & advances4) Undertaking of agency services and also general utility functions, few of those areas under Collecting checques and bill of exchange for the customers5) Collecting interest due, dividend, pensions and other sum due to customers.6) Transfer of money from place to place.7) Issuing of travelers checques.Functions of departments:

Cash department Deposit department Clearing department Remittance department Foreign exchange department Strategies of MCBPlacing Strategies of MCB BankThe position of the bank plays a energetic role in making its processes profitable. If the bank is situated in some business midpoint then it will be very informal for it to entice business people as its customers. Therefore MCB has greatest of its branches at places where it can spread its boards customer easily. The branch network of MCB is given as follows: Total number of Branches 1080 No of Branches operating in Pakistan 1073 No of Overseas Branches 07Sales Promotion Strategies of MCB BankMCB Bank is actively contributing in elevation of its crops and services through announcement and other advertising arrangements, initially the bank attentive on the higher class customers only and obtainable goods for a limited class of people. But now the strategy has been changed and the bank is now directing the mid-market also. The produces offered are of varied flora to cater the needs of supreme number of people.Customer OrientedMCB Bank standards its customers. Customers complaints are encouraged because it gives an opportunity to know the needs of the customer and build more confidence in them. Most of the promotional efforts are done through Direct marketing Public relations

MCB bank sometimes gets proposals and a reference from its good customers. Branch design is being planned in such a way that more and more customers are attracted. Some of the branches of MCB Bank have a actual good entry and attitude but many still need to be better.

MCBs Competitive StrategiesTo be modest the Bank has additional armored its place in the Buyer Banking showground by restructuring and re-launching the shopper funding harvests and presenting more suitability built resolutions. With the re-launch of automobile business and firm finance foodstuffs, the Bank broke the harvests with full thrust. The Bank has also unnerved a running investment facility beside loan of property.Skill continued to play vital role on refining and growing product offerings. The Bank introduced more IT based crops to provide to the shifting routines and needs of the customers. MCB Virtual-Internet Banking was hurled with varied ranging banking solutions for the customers reaching from separate to company customers and it has become the most favored Internet banking resolution in the country.MCB also had the honor of being the first Bank in Pakistan to presentation the widespread bill payment ability through its alternative transfer networks which include Internet Banking, ATMs and MCB Call Centre, currently with six sum associates. Similarly, the Bank also took creativities to growth the usage of debit facility. To offer timely and efficient info, MCB has also provided a new arrival to its website which is user friendly and noticeably easy to glance.The Islamic Banking creativity has been very fruitful in appealing new client, both individuals and companies. Likewise, those dealings, which were limited only to current account ability, have full-grown into sturdier business relationships. The branch network was stretched to Lahore and Multan through the last year and newly been lengthy to Hyderabad and Faisalabad. The Bank plans to further expand its Islamic Banking branch network to other metropolitan zones and also to familiarize new sharia obedient banking solutions to a broader variety of customers for sufficient their separate and business wants.Some extensive new strategic wits were also busy up which will be significant for the Bank in years to come. A secluded company has been shaped in Hong Kong (fully owned secondary of MCB) in enterprise with Standard Chartered Bank, management trade dealings of select countries in the Asia-Pacific region. It is expected to earn US$ 1 million in its first year of processes. To growth its global presence, the Bank will be initial its typical office in Dubai and incoming into main strategic associations with banks in the UAE/ exclusively for marketing our buyer banking products to non-resident Pakistanis. Besides, viability is also being carried out for incoming other global markets.MCB's processes sustained to be efficient with attention on justification of incidentals, re-alignment of back-end dispensation to rise output, improvement of customer facility standards, process efficacy and controls. The Bank has busy the lead in presenting the pioneering notion of unifying Trade Services in the country by providing federal foreign craft services to branches with a view to progress productivity, expertise and lessen delivery cost.Society of Human Resources has been one of our core effort areas. MCB is stanch towards appealing, retentive and stirring owing people. Encounter for MCB is to deliver an situation in which employees can well understand their possible. The Bank presented 'reward for performance' where tall potential majors were known and satisfied hence. In view of the modest environment, the Bank is directing on routine and presenting a more well concert controlling organism. MCB is also sturdily loyal to exercise its operate at all levels.The Bank will also be applying the filled group of the latest form of SYMBOLS Form 8. MCB Bank will run SYMBOLS Finance units to transference modified services to its customers over manifold transfer channels, while SYMBOLS Readiness Tasks Center will serve as its core banking transaction-processing machine. Successes:Euro money Awards Best Bank in Asia Award 2008 Best Bank in Pakistan Award 2006 Best Bank in Pakistan Award 2005 Best Bank in Pakistan Award 2004 Best Bank in Pakistan Award 2003 Best Bank in Pakistan Award 2001

Asia Money Awards

The Best Domestic Commercial Bank Award 2005 The Best Domestic Commercial Bank Award 2004

MCB branch Pahrianwali has increased achievement in rapports of surge in payments which are now Rs. 402 million, and this rise in payments is due to noble performance of the union. it has also grew achievement in terms of intensification in accounts that are now 5136.Rise in number of accounts is due to moral relative of the Branch Manager and also the works of the organization.

SummaryBy brief this chapter it is vital to indication here that MCB has rules that are realized in all its branches. These rules are like to meet the basic desires of initial an account, to fill the KYC (know your customer) form, wants for Online dealings etc. In CB achievements different types of honors have been described that have been received by MC bank from last few years. Inexpensive policies of MCB have also been stated such as to increase the ATM system, to make online dealings fastest etc. And also the placing policies of MCB bank that are to increase the branch network within Pakistan as well as outside the Pakistan. At present MCB have 07 branches out of the country.

CHAPTER # 5Application of Models

SWOT ANALYSIS

The general assessment of a companys strengths, weaknesses, opportunities and threatsStrengths include internal competences, properties and positive situational factors that may help the company to serve its customers and achieve its aimsWeaknesses contain internal margins and negative situational factors that can restrict with the companys concert.Chances are promising factors or leanings in the external situation that the company may be talented to activity to its advantage.And Fears are disapproving outside factors or trends that might present challenges to presentation.A scan of the internal and external environment is an important part of the strategic preparation process. The SWOT Examination provides info that is helpful in equivalent the firms resources and abilities to the modest environment in which it works.

MCBs SWOT ANALYSISSTRENGTH:MCB is the first Pakistani denationalized bank and because of its quality management, marketing, novelty in products and services. Outstanding to all such factors they have recognized a good status in the banking market. The name of MCB makes you recall the massively obliging and expert individuals ready to serve you with maximum zeal and zest.The joining of skilled people, advanced management, advance setup and facilities gave MCB an advantage over its participants.

MUSLIM COMMERCIAL BANKS IMAGE:MCB is a honest financial society and is well known all over the Pakistan. Observation is of creating a high eminence services.CUSTOMER CARE:The Bank not only delivers high quality facilities but it also look for the luxury and suitability of the clients, MCB always favored their customers.MARKET SHARE:MCB has enclosed much of the probable market and the net income is increasing years after years. Deposits and advances have adequately increased.LARGE NUMBER OF DIVERSIFY PRODUCTS:This is also its foremost strength as it has spread in many produces such as:Debit CardVisa CardCar FinancingAgriculture FinancingBRANCH NETWORKIt is the greatest strength of the Bank. On 2011, five more branches were added to the network and by the end of the year 2012 the entire number of branches was raised from just 53 to 143. MCB has also planned to open more branches on next coming years.SOUND MARKETING:Skilled marketing of the products is being attaining nationwide goals of Muslim Commercial Bank Limited.PHONE BANKING:Every account holder can conform its poise on Phone and may request for any inquiry. There are also 24 hours help lines for clients.MOBILE BANKING:It has been sprang recently. It helps in receiving accounts details and making dealings using mobiles.HIGHLY AUTOMATED BANK:MCB in Pakistan is the also in the list of vastly automatic banks, about 750, like Emirates because of its current style of banking through entirely computerized control and twenty four hour banking. FASTER BANKING SERVICE:MCB have quicker banking facilities that are making it additional projecting in the banking industry mainly in operations and Foreign exchange. The customer desires this bank not only because of its faster quick service relatively due to sensible service charges.INTERNATIONALLY DESIGNED PRODUCTS:MCBs products are globally designed produces. These are treasured and working in all over the world.CONTRACT WITH CIRRUS:Now MCB has also arrived into a contract with Cirrus which is a junior of MasterCard. This contract will allow an ATM card holder to use his account even when he is out of country at all the ATMs where Cirrus logo is displayed.WEAKNESSES:ADVERTISEMENT: The common of people are not glowing aware about the produces of MCB. Thereforeit should promote extensively mainly RTC and Master Cards.ACCOMMODATE BEHAVIORALLY:A performance has been noted that bank tries to feel at ease with good seeing, rich and educated people and the deprived looking clienteles feel some bit outlandish in the setting of the bank. The bank employees would try to lodge socially all type of clienteles.MISMANAGEMENT OF TIME:Mismanagement of time is another large fault in MCB branches, the bank official time of closing is 5:30pm but due misconduct of time distribution and work the staff is generally on their seats till 7:00 or 8:00 clock.

AND ALSO,Costly documents are obligatory for loan approving.Sometimes bank also never sees stated rate of profitOPPORTUNITIESPRIVATIZATION:As in December 31, 1998, sixty-eight planned banks with 9,106 branches are effective on Pakistan. As on this date, full populace of Pakistan is 140.03 million. Total number of personal accounts with all planned banks as in December 31,1997, are 28.98 million. If we consider the people numbers of working age group as in December 31,1997, it attitudes to the figure of 96.64 million. Thus we can around those 28% of working age people of Pakistan are having accounts with banks while 72% are unbanked.The need of denationalization has made people to shift to banks to satisfy their wants of loaning and borrowing. This not only rises the payments but also the credit business.DIVERSIFICATION:They may arrive on new business or any other consumer-durable creation on order to indorse their name, by presenting Loan for the students, small businesses, and craft industry.SOME MORE OPPERTUNITIES:IT.Credit cards.Foreign Branches.Student Finance Facility.Mobile ATMTHREATS:CHANGE IN GOVERNMENT POLICIES:Change on government policies has pretentious the banking business. Motionless banks have to interval to get consent of state bank. The cold of foreign currency accounts is a active example of leasing people not to belief on banks.COMPETITION: The Competition has developed plain by the applicants of so several banks, So to happen one will have to prove himself on its facilities through exceptional management and will have to please its shareholders. Otherwise he will be out the market.LOW INVESTMENT:The reduction buying power of consumer on the current fiscal situation of the country moving the business action speed too much and the outcome is low outlay from the investors in new schemes can create problematic for the bank because it is working a portion in trade.STATE BANK REGULATION:As the Bank presents exclusive products so they aspect problem if State Bank of Pakistan employ taxes in them which force them to growth the rate of Interest.EXPECTATIONS OF THE PEOPLE:Due to huge rivalry among those banks and MCB,, people are the basic receivers from it and thus their potentials tend to surge around the products and the qualified rate of concentration thus creating threat for MCB.

AWARDS OF MCB BANK

MCB has develop the only bank to accept the Euro money gift for the seventh time and Asia money gift for fifth time on the last ten years. MCB gained Best Bank in Asia award on 2008. MCB also attained the"Best Bank in Pakistan" award on 2008, 2006, 2005, 2004, 2003, 2001, 2000.on addition, MCB also has the difference of winning the Asia Money award on 2009, 2008, 2006, 2005 & 2004 for being "The Best Domestic Commercial Bank in Pakistan".

PEST Analysis:

A comprehensive view of market is vital when management is interested on introducing better services for customers. Rapid technical changes, global competition and diversity of buyers preferences on many markets necessitate the constant courtesy of the market receipts to recognize promises business chances , see the shifting obligation of the buyers, evaluate changes on competitors placing and guide the choice of which buyers to target and classify them rendering to the respective parts.Empathy of the external and macro factors that inspiration buyers and thus change size and structure of the market overtime involve initially building customers contours. There influences include:

Political & legal environment Economic trends Socio cultural environment Technological factors

Political Political volatility on Pakistan can lead to changes on laws and policies which can be on favor or against the banking sector. Banks are sturdily affected by the dogmatic and lawful considerations. This environment is serene of regularly activities and government law that influence and limit numerous organization and individuals. Typically these laws create new chances for business.Business legislation has following main purposesTo protect the banking companies after unfair competition.To protect customers from unfair business practices accepted by banking companiesTo defend the interest of the civilization from wild business behavior.When a new political party switch the management it make many changes on the polices of the banking sector. New government may alteration the interbank interest rate, the discount rate and the general interest rate in loan made to community, the political parties may direct to make attention free loan to scholars and to formers. Economic TrendsA banking market needs healthier consumer market in capacity along with advanced copying power. The available copying power depends on: Consumer income Saving rates Consumption patrons Rates of interest Budget deficit Exchange rates Cost of living inflationThe above economic factors have important effect in the overall system of the banking sector. The change in the care taxes may affect the loaning and the borrowing choices of the MCB. The inflation rate is also have great affect over the rules of the MCB, if the rise rate in a country is 10% , no any solitary person will be eager to lend the money to bank at the rate underneath than 10%. The increase in the GDP shows that average income of people rises which result to more credits into banks.Social Environment

Cultural subjects can be there but motionless as there are a amount of international companies there, therefore, cultural issues are not protuberant. A civilization is shaped by politics, norms and values, people on a civilization consciously and automatically interrelate with: Themselves Others Organization Society NatureFollowing are the main factors. Which rise because of change on socio-cultural setting? Consciousness about services Concern for the environment Improved customer relationThe socio-cultural factor has important affect over the employed of the banking sector. As most populace of the Pakistan are Muslim and want the applications of the Islamic financial system so the MCB present the Profit and loss books on order to defend the religion standards of the people.

Technological EnvironmentPeople are extremely skilled and MCB can present new technology to increase capabilities. Forces of technological progressions have played the most affected role on shaping the lives of people. The rate of alteration of skill has greatly pretentious the rate of growth of cheap. New skill is creating deep entrenched affects which could be observed on long run. The improvements methods involved at on line banking. It is essential for the MCB to accept new and new skill in order to providing the contemporary services to their clienteles. The usage of new secretarial software and the ATM are the consequence of technological atmosphere.In brief PEST analysis touches the overall banking businesses and delivers us the info about the external macro conditions.

Chapter No. 6RECOMMENDATIONSNext are some suggestions for Muslim Commercial Bank, Ltd.ADVERTISING:Bank must let possible customers know that all magnetisms for banking be. This is done by publicity in television and obtaining media coverage, in combination with direct mail, window displays, leaflet on twigs and on appropriate other locations (such as hotels, shops, etc.) and counting leaflets on statement of versions sent to existing customers on the hope that they will tell likely customers about the services providing by our bank.INCREASED ATMS LOCATIONS:Some individual sector customers favor not to come to branch. They progressively poverty to deal with the bank on other ways, such as home investment or use of Automated Teller Machines (ATMs), which need to be at each branch or some vital shopping plazas and airports etc.INCREASED SERVICES:One way to recall the customers is to proposal a wide range of amenities such as tax advice, free life cover equivalent to amount dropped, shares group management, fund supervision talent, etc., complimentary to the core services. Banks must have a slightly different mix of services and mean of if these such that clienteles can choose the mix that outfits them best.MANAGEMENT OF TIME:There should be a moral organization of time for the sake of staffs i.e. offering them free break times instead of making them work on this time as well.GROWTH SCOPE FOR EMPLOYEES:MCB ought provide better facilities to its employees, and bounce them bonuses for their stiff work and Promotions as well. There is a censure in the banking organization that the pays of the employees are lessening in every following year. And I reason this will shake the sureness and working custom of the employeesBANKING PROFESSIONALS: The bank should rental banking specialists having knowledge in their own fields that will improvement the performance of the company as currently MBAs are produced for this field so they must be hired for ornamental the presentation of company. ATTRACT CUSTOMERS: The banking business should offer such rules which would entice customers which are deprived of by other banking in the market.JOB ROTATION AND PROMOTIONS:Most of the bank staffs, are stabbing to one seat only with the result that they develop chief of one particular job and lose their grip in other banking operation. On my opinion all the employees should have steady job experience all out-look towards banking. The promotion strategy should be adjustedCOMMUNICATION SYSTEM FOR EMPLOYEES:As such system should be intended that every employee who has some glitches with his officers can connect it to the advanced organization and some steps must be taken to recover that.CONCLUSION:MCB bank is an Org is well achieved with organizational construction and efficient employees due to its growth it has cheerful future on banking organizations.I have decided that MCB is fully dedicated, motivated and meant to do precisely what is stated in its mission statement.MCB has the competence to face the challenges of present self-motivated word. MCB is making development by bounds and confines. Innovation on collaboration with original ideas is taking it to new heights, allowing it to touch climax.Pahrianwali branch of MCB have very accommodating Skilled and highly gifted staff. The staff is keen to provide best services to the customers in most efficient and effective way.MCB goals to make long term relations with customers, therefore structure lucrative relationship with them.MCB reflects its employees the most important asset of the entire Organization. So in order to recall this asset as such, MCBs organization fully inspires and motivates their staffs. Special packages, rewards, bonuses etc are awarded to merit employees, and this also motivates the other employees. Good communication with thair customers Provide complete information to thair customer MCB have well organized environment MCB do not allow any relaxation to thair employees in working hours. Conduct of the manager as well as staff is very good.Finally I decided that MCBs trip towards success of heights is going onIf it keeps on touching as so, soon it will touch all-out fame...Even Beyond the fancy

BIBLIOGRAPHY:http://www.mcb.com.pk/ Muslim Commercial Bank, Ltd http://www.mcb.comMuslim Commercial Bank Pakistan http://www.mcb.com/pakistan/State Bank of Pakistan http://www.sbp.org.pkStatistical Bureau of Pakistan http://www.fbs.gov.pk

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