Internet Service Provider Survey: 2011 Embargoed until 10:45am – 14 October 2011

Key facts The total number of broadband subscribers increased by 14 percent, to almost 1.5 million between

June 2010 and June 2011. The largest growth rate of all broadband connections was in cellular, cable, and satellite

connections. When combined, these increased almost 50 percent since June 2010. Almost 80 percent of broadband subscribers at June 2011 had a data cap of 5 gigabytes (GB) or

more, with the most common cap between 5 and 20GB. The number of subscribers with an upload speed of 1.5Mbps or more increased by almost three

quarters since 2010. The average subscriber consumed 9GB of data per month between June 2010 and June 2011. In the three months prior to 30 June 2011, 1.9 million New Zealanders had active Internet

subscriptions via a mobile phone.

Geoff BascandGovernment Statistician

14 October 2011ISSN 1178-0509

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Commentary Number of broadband subscribers and connection types Consumers choosing plans with larger data allowance Unmetered data More of us have faster Internet Mobile phone connections becoming more popular Botnets the most commonly monitored Internet security threat Most providers introducing Internet Protocol version 6 within two years

The Internet Service Provider (ISP) Survey collects information on the provision of Internet access to New Zealand households and businesses. For more information on the purpose of this survey and what data is collected, see the Definitions section.

Number of broadband subscribers and connection types

The total number of broadband subscribers increased by 14 percent between June 2010 and June 2011, to almost 1.5 million. Broadband subscribers accounted for over 85 percent of all Internet connections.

Digital Subscriber Line (DSL) continued to be the most popular broadband connection type, with over 1 million subscribers at 30 June 2011. However, the proportion of broadband subscribers with DSL has declined each year since 2009, while alternative connection types such as cellular, cable, and satellite continue to increase from year to year. Although fibre optic connections remain the least common connection type, the number of subscribers increased by over 40 percent in the year ended June 2011.

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Consumers choosing plans with larger data allowance

Internet subscribers are opting for plans that allow them to download and upload more data at a fixed cost. In the year ended June 2011, there was a 134 percent increase in the number of subscribers with a data cap of 20 to 50 gigabytes (GB) per month – 20GB of data is the equivalent of watching about 100 hours of streaming video.

In 2009 and 2010 the most common data cap among broadband subscribers was less than 5GB. However, with over 700,000 subscribers at June 2011, the most common data cap became 5 to 20GB. In the year ended June 2011, more subscribers opted for plans with mid-range data caps. This was due to a general shift to larger caps, as well as a sharp decrease in the number of subscribers with no data cap, down 75 percent. This pushed more subscribers into the mid-range data caps.

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Unmetered data

Data is unmetered if it is not being charged to subscribers and is not metered for a data cap. New Zealand-based 'on demand' websites such as TVNZ Ondemand are often unmetered by ISPs. In the year ended June 2011, the average amount of unmetered data consumed per subscriber was 0.8GB per month.

More of us have faster Internet

The proportion of subscribers with upload speeds of greater than 1.5 megabits per second (Mbps) increased by 73 percent in the year ended June 2011, while the slower speed categories declined. With an upload speed of 1.5Mbps, it would take about 15 seconds to upload a photo to the Internet. In 2009, subscribers with an upload speed of less than 256 kilobits per second (kbps) accounted for half of all broadband subscribers. This dropped to less than 20 percent in 2011.

The proportions of subscriber download speeds remained similar between 2010 and 2011.

Mobile phone connections becoming more popular

In the three months prior to 30 June 2011, over 1.9 million New Zealanders had a dedicated subscription (via a mobile phone) or used a mobile phone to access the Internet . An active mobile handset subscriber is a subscriber who has used a mobile phone to connect to the Internet within the last three months. Casual and incidental browsing is included. Ten percent of mobile subscriptions at June 2011 were dedicated data subscriptions. A dedicated data subscription is a subscription over a mobile network which is purchased separately to voice services. The majority (90 percent) of mobile phones accessing the Internet used standard mobile subscriptions.

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Botnets the most commonly monitored Internet security threat

Forty-five percent of ISPs monitor Internet traffic for signs of compromised security. These can include botnets, pharming, phishing, and trojans. Nearly one-third of ISPs who monitored security threats reported their most common activity was monitoring for botnets. A botnet is a collection of compromised computers that, although their owners are unaware of it, have been set up to forward transmissions (including spam or viruses) to other computers on the Internet.

In the year ended June 2011, of ISPs that monitor for security, 4 percent of subscribers showed signs of compromised security.

Most providers introducing Internet Protocol version 6 within two years

Every computer system and device connected to the Internet is assigned an Internet Protocol (IP) address, which is similar to having a telephone number. The current process of distributing IP addresses is called Internet Protocol version 4 (IPv4). IPv4 is gradually being replaced by IPv6, a newer version of IP that greatly expands the available address space.

At June 2011, 30 percent of ISPs already had IPv6 available to subscribers, 45 percent intended to have it available within two years and a further 10 percent within four years. Fifteen percent of ISPs had no plans to make it available.

Forty-three percent of ISPs that hadn't yet moved to IPv6 reported a lack of user demand as a barrier to installing it. A lack of resources, and business needs taking priority were the second-largest barriers, with 36 percent of ISPs reporting both.

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Definitions About the Internet Service Provider Survey

The Internet Service Provider (ISP) Survey collects information on the provision of Internet access to New Zealand households and businesses. This information allows us to measure the global connectivity of New Zealanders, which is regarded as an important factor in accelerating economic growth and social wellbeing. Measuring New Zealand's global connectivity will help individuals, communities, businesses, and government understand the role of information and communication technology in the economy and society.

Further definitions

Active subscriber: this is a customer who within the last 90 days has accessed the Internet or paid for access to the Internet through an ISP. Under this definition, the following inclusions and exclusions are made:

Includes:

all subscribers who obtain access to the Internet through an ISP both dial-up and broadband connection subscribers.

Excludes:

web-hosting-only subscribers email-only subscribers

Active mobile handset subscriber: a subscriber who has used a mobile phone to connect to the Internet within the last three months.

ANZSIC06: Australia and New Zealand Standard Industrial Classification 2006 codes. These are the codes used to classify and categorise all businesses on the Statistics New Zealand Business Frame. See Data quality for the specific codes used to classify Internet Service Providers Survey data.

Business Frame: a register maintained by Statistics NZ of all economically significant businesses operating in New Zealand.

Broadband: for the purpose of this survey, broadband is defined as those technologies that provide an ‘always on’ service. This includes digital subscriber line (DSL), cable, fibre optic, satellite, cellular and fixed wireless.

Data cap: an Internet subscription data cap is a method employed by ISPs to limit the volume of data downloaded and/or uploaded by subscribers during a fixed period, normally a month. Once a fixed data cap has been reached, lower speed or extra access charges may apply. Also referred to as a data allowance.

Dial-up connection: connection to the Internet via a dial-up modem and software utilising the public switched telephone network (PSTN). Includes integrated services digital network (ISDN) and analog connections.

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Economically significant enterprises: enterprises that are engaged in the production of goods and services in New Zealand. They must meet at least one of the following criteria:

annual expenses or sales subject to GST of more than $30,000 two-month rolling mean employee count of greater than three part of a group of enterprises registered for GST and involved in agriculture or forestry over $40,000 of income recorded in the IR10 annual tax return (this includes some

businesses in residential property leasing and rental).

Enterprise: a business or service entity operating in New Zealand. It can be a company, partnership, trust, estate, incorporated society, producer board, local or central government organisation, voluntary organisation, or self-employed individual.

Gigabyte (GB): a measure of the volume of data. Gigabyte represents a data unit of one billion bytes.

Internet protocol (IP): a system for assigning a unique identifier to all devices connected to the Internet. Each device is assigned, and can be identified by, a unique address; a series of numbers (similar to a phone number).

Internet Protocol version 6 (IPv6): the next generation Internet Protocol which greatly expands the IP number space and is the approved standard to replace IPv4.

Internet Service Providers (ISPs): Businesses that supply Internet connectivity services to individuals, households, businesses and other organisations. We breakdown the results of the Internet Service Providers Survey by size of provider. There are five sizes:

Very small: Providers with between 1 and 100 subscribers Small: Providers with between 101 and 1,000 subscribers Medium: Providers with between 1,001 and 10,000 subscribers Large: Providers with between 10,001 and 100,000 subscribers Very large: Providers with 100,001 or more subscribers.

Mbps and kbps: Mbps and kbps are measures of download and upload speed. Mbps stands for megabits per second (1,000,000 bits per second) and kbps stands for kilobits per second (1,000 bits per second).

Rolling mean employment (RME): This is the 12-month moving average of the monthly employment count, derived from employer monthly schedule data.

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Related links Upcoming releases

Internet Service Providers Survey: 2012 will be released in October 2012. The release calendar lists all our upcoming information releases by date of release.

Past releases

See Internet Service Provider Survey – Information releases for links to past releases.

Related information

Information and Communication Technology Supply Survey is released every two years and measures the sale of goods and services from businesses associated with Information and Communication Technology (ICT) industries.

Household Use of Information and Communication Technology is released every three years and provides information on the access households and individuals have to ICT.

Government Use of Information and Communication Technology was a one-off release that looked at government computer and Internet use, website features, and expenditure on ICT.

Business Operations Survey (BOS) – Business Use of Information and Communication Technology provides information on the current state of ICT use by businesses as well as considerations, activities, and outcomes. Every second year a Business Use of ICT module is included in the annual Business Operations Survey.

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Data quality Period specific information

This section has information about data that has changed since the last release.

Population size Response rates Consistency with other periods or datasets

o Data source o Scope o Target population o Survey population o Methodology o Questionnaire changes

Timing of published data

General information

This section contains information about data that has not changed between releases.

Reference period Accuracy of the data Consistency of terms and variables Confidentiality More information

Period specific information

Population size

The population size has remained stable since 2009 when the Internet Service Provider (ISP) Survey moved to an annual collection from six-monthly. As the ISP Survey is a census of all Internet Service Providers in New Zealand, this is expected. Small changes in the population size can be explained by:

new businesses being created and others going out of business, including ISPs absorbing other ISPs

change in definition of the scope of the survey gaps in population selection method.

Response rates

The target response rate for the Internet Service Provider Survey: 2011 was 85 percent overall. A 100 percent response rate was required for key respondents. The overall response rate achieved was 91 percent and 100 percent for key respondents.

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Consistency with other periods and datasets

Changes have been made to the Internet Service Provider Survey: 2011, which affect comparability of data to previous surveys.

Data source

The Internet Service Provider Survey is a survey sent to all New Zealand-based Internet Service Providers. This release provides the results of the ISP Survey: 2011.

Scope

Connections to the Internet via mobile phone were included for the first time in 2011 (see Questionnaire changes below). As such, the scope of the questionnaire no longer requires Internet connectivity to be “permanent or regular”. Mobile phones are becoming a preferred method to access the Internet and in order for the ISP Survey to cover all businesses that supply Internet connectivity, this change was required. The purpose of this change is to improve the coverage of ISPs despite the device used for Internet access.

Target population

The target population is defined as: 'All resident New Zealand Internet Service Providers', where Internet Service Provider were defined as economically significant businesses that supply Internet connectivity services to individuals, households, businesses, and other organisations in New Zealand. As above, the words “permanent and regular” (Internet connectivity) have been removed from the target population definition to accommodate the inclusion of mobile phone connections.

For a definition of economically significant businesses, please refer to the Definitions section.

Survey population

Businesses who provide Internet connections via a mobile phone are now included in the survey population.

Businesses that provided other Internet services such as web and domain hosting, but who did not provide ISP services, were excluded from the population. This was because the above businesses were not strictly classified as ISPs. Web-hosting units do not interact directly with the public. Since the public access their website through an ISP, the web-hosting units' activity was already covered by the survey. Including these businesses would have resulted in double counting.

Businesses that provided occasional or unmetered access (including Internet cafes, kiosks, libraries, and universities) were also excluded. The activity of this group was covered by the ISP each business subscribed to, so they did not need to be surveyed separately.

Methodology

Several changes were made to the population selection process. In the past (2005–2009) lists of ISPs obtained from NetGuide and Internet NZ were used to select the population. From 2010 onwards the population was sourced from the Statistics New Zealand Business Frame. The population was defined in terms of the ANZSIC06. It specifically included businesses in:

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ANZSIC J591000: this code classifies Internet service providers and web search portals. It includes businesses mainly engaged in providing Internet access services. Also included are businesses which provide web search portals used to search the Internet. ANZSIC J580100: this code classifies wired telecommunications network operation. It includes businesses mainly engaged in operating, maintaining, or providing access to facilities for the transmission of voice, data, text, sound, and video using wired telecommunications networks. Businesses primarily operate fixed (wired) telecommunications infrastructure, but may also utilise other types of technologies in order to deliver services. ANZSIC J580200: this code classifies other telecommunications network operations. It includes businesses mainly engaged in operating and maintaining switching and transmission facilities that provide omni-directional or point-to-point communications via wireless telecommunications networks. Transmission facilities may be based on a single technology or a combination of technologies, including communications via airwaves and through satellite systems. ANZSIC M70000: this code classifies computer system design and related services. It includes businesses mainly engaged in providing expertise in the field of information technologies such as writing, modifying, testing, or supporting software to meet the needs of a particular consumer; or planning and designing computer systems that integrate computer hardware, software, and communication technologies.

These ANZSIC codes are used in conjunction with previous final survey lists and a key word search.

Two new words were added to the key word search: "mobile" and "cellular". This was to ensure that ISPs who provided Internet connections via a mobile handset were captured.

Questionnaire changes

The following changes have been made to the ISP questionnaire for 2011:

The definition of an ISP has changed. The words "permanent or regular" have been removed from the previous definition. It now reads: "ISPs are defined as businesses that supply Internet connectivity services to individuals, households, or other organisations."

A comment has been included under the "cellular technology" connection type to indicate that mobile handset connections should not be included here and will be included in a later question.

Question 12 is a new question and asks for the average amount of data consumed per subscriber.

Question 13 is a new question and asks for the percentage of broadband data that is unmetered. Data is unmetered if it is not being charged to subscribers and is not metered for a data cap.

The number of speed categories has increased. The speed category "24Mbps to less than 100Mbps" from previous surveys has been split into two categories: "24Mbps to less than 50Mbps" and "50Mbps to less than 100Mbps".

In the upload speeds section, the slowest speed category has been removed ("less than 128kbps") and speed category "1.5Mbps or greater" has been divided into: "1.5Mbps to less than 10Mbps" and "10Mbps or greater".

Question 16 is a new question and asks for the number of subscribers that had connections via a mobile handset (copied from Australian Bureau of Statistics (ABS)).

New security questions have been added and the filtering content question was removed.

Timing of published data

The close off date for data collection of the ISP Survey: 2011 was 31 August 2011.

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General information

Reference period

The reference period for the survey is 30 June, which aligns with the reference period used by other Organisation for Economic Co-operation and Development (OECD) member countries. Prior to 2009 data was collected in March and September each year. As a result of the change to the June reference date, there is a 15-month gap between the 2008 and 2009 ISP Surveys.

Accuracy of the data

Data collection

The Internet Service Provider Survey is a postal survey of all businesses meeting the population selection criteria.

Non sampling error

The ISP Survey is a census rather than a sample, therefore the data is not subject to sample error. Other inaccuracies, such as non-sampling errors, may affect the data. These non-sampling errors may arise from sources such as:

errors in the reporting of data by respondents errors in capturing or processing of data lack of imputation for missing data.

Every effort has been made to reduce non-sampling error to a minimum by careful design and thorough testing of questionnaires, efficient operating systems and procedures, and appropriate methodology. Non-sampling errors may still occur and are not quantifiable.

Imputation

Where data was missing or required clarification, respondents were contacted in the first instance. When necessary, missing data for individual questions was imputed based on historical data collected. No adjustment was made to account for businesses who did not respond to the survey.

Consistency of terms and variables

Terms and variables can differ between data sets and over time and may not be directly comparable. See the Definitions section for terms and variables used in this release.

Confidentiality

Confidentiality measures have been put in place to ensure the anonymity of respondents and to safeguard against any individual data being released.

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More information

More information about the Internet Service Provider Survey is available on our website.

Liability

While all care and diligence has been used in processing, analysing, and extracting data and information in this publication, Statistics NZ gives no warranty it is error-free and will not be liable for any loss or damage suffered by the use directly, or indirectly, of the information in this publication.

Timing

Timed statistical releases are delivered using postal and electronic services provided by third parties. Delivery of these releases may be delayed by circumstances outside the control of Statistics NZ. Statistics NZ accepts no responsibility for any such delays.

Crown copyright©

This work is licensed under the Creative Commons Attribution 3.0 New Zealand licence. You are free to copy, distribute, and adapt the work, as long as you attribute the work to Statistics NZ and abide by the other licence terms. Please note you may not use any departmental or governmental emblem, logo, or coat of arms in any way that infringes any provision of the Flags, Emblems, and Names Protection Act 1981. Use the wording 'Statistics New Zealand' in your attribution, not the Statistics NZ logo.

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Revisions Improved editing of data collected in 2010 has led to small amendments being made to Table 4 – Internet subscription data cap, Table 9 – Barriers to installation of Internet Protocol version 6, and Table 13 – Internet subscriber type.

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Contacts For media enquiries contact: Jean Watt Wellington 04 931 4600 Email: info@stats.govt.nz

For technical information contact: Ben Nimmo and/or Keely Betham Wellington 04 931 4600 Email: info@stats.govt.nz

For general enquiries contact our Information centre: Phone: 0508 525 525 (toll free in New Zealand) +64 4 931 4600 (outside of New Zealand) Email: info@stats.govt.nz

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Tables The following tables are included with this release. They are available in Excel format from the ‘Downloads’ box of Internet Service Providers Survey: 2011 on the Statistics NZ website. If you do not have access to Excel, you may use the Excel file viewer to view, print, and export the contents of the file.

1. Broadband connection type, At 30 June 2009–11 2. Internet subscriber download and upload speeds, Broadband subscribers, At 30 June

2009–11 3. Size of Internet service providers, At 30 June 2009–11 4. Internet subscription data cap, Broadband subscribers, At 30 June 2009–11 5. Internet subscriber average data consumption, Broadband subscribers, June 2011 6. Unmetered data, Broadband subscribers, June 2011 7. Mobile handset subscribers, At 30 June 2011 8. Availability of Internet Protocol version 6, June 2010–11 9. Barriers to installation of Internet Protocol version 6, June 2010–11 10. Other business activities of Internet service providers, Year ended June 2009–11 11. Internet security, Dial-up and broadband subscribers, June 2011 12. Internet subscriber compromised security, Dial-up and broadband subscribers, June 2011 13. Internet subscriber type, Dial-up and broadband subscribers, At June 2009–11

Internet Service Provider Survey: 2011

Table 1

Connection type Jun 2009 Jun 2010 Jun 2011Percentage

change June 2010–11

Digital subscriber line 873,500 967,100 1,021,200 6

Cellular, cable, and satellite(2) 219,500 299,400 436,000 46

Fixed wireless connections 36,000 34,500 31,600 -8

Fibre optic 2,200 2,600 3,700 42

Total broadband subscribers 1,131,100 1,303,600 1,492,500 14

Digital subscriber line 77 74 68 …

Cellular, cable, and satellite 19 23 29 …

Fixed wireless connections 3 3 2 …

Fibre optic 0 0 0 …

Total broadband subscribers 100 100 100 …

1. The number of subscribers includes business and residential subscribers and has been rounded to the

nearest 100.

2. The cellular connection type includes all connections via data cards, and excludes mobile phone

connections to the Internet. For mobile phone connections, see table 7.

Note: Due to rounding, figures may not add to the stated totals.

Symbol:

... not applicable

Source: Statistics New Zealand

Number of subscribers(1)

Percent of broadband subscribers

Broadband connection typeAt 30 June 2009–11

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 2

Jun 2009 Jun 2010 Jun 2011

Download speed

less than 1.5Mbps 11 11 11

1.5Mbps to less than 24Mbps 85 86 86

1.5Mbps to less than 8Mbps .. .. 21

8Mbps to less than 24Mbps .. .. 65

24Mbps or more 4 4 2

Upload speed

Less than 256kbps 49 22 19

256kbps to 1.5Mbps 41 67 61

1.5Mbps or more 10 12 18

1.5Mbps to less than 10Mbps .. .. 18

10Mbps or greater .. .. 0

1. Includes digital subscriber line, cellular (does not include mobile

phone connections – see table 7), wireless, cable, satellite, and

fibre optic. Excludes analog and ISDN.

2. Includes business and residential subscribers. Excludes subscribers

with unknown speeds.

Note: Due to rounding, figures may not add to the stated totals.

Symbols:

C confidential

.. figure not available

Source: Statistics New Zealand

Percent

Internet subscriber download and upload speeds

Broadband subscribers(1) (2)

At 30 June 2009–11

Speed

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 3

Jun 2009 Jun 2010 Jun 2011

Very small(2) 16 17 15

Small(3) 42 50 50

Medium(4) 21 17 15

Large(5) 11 11 15

Very large(6) 5 6 5

1. Internet service providers (ISPs) are grouped into

size bands based on the number of dial-up and

broadband subscribers.

2. Very small ISPs have between 1 and 100

subscribers.

3. Small ISPs have between 101 and 1,000

subscribers.

4. Medium ISPs have between 1,001 and 10,000

subscribers.

5. Large ISPs have between 10,001 and 100,000

subscribers.

6. Very large ISPs have 100,001 or more subscribers.

Note: Due to rounding figures may not add to 100

percent. Results should be treated with caution due to

the small number of ISPs in some categories.

Source: Statistics New Zealand

Percent of ISPs

Size of Internet service providers(1)

At 30 June 2009–11

Size

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 4

Data cap(2)

Less than 5GB 551,800 518,400 R 312,700 -40

5GB to less than 20GB 387,300 501,300 R 717,400 43

20GB to less than 50GB 117,700 175,400 R 410,500 134

50GB or more 7,800 18,800 R 29,800 59

Total with data cap 1,064,600 1,214,000 R 1,470,500 21

No cap 66,500 89,600 R 22,000 -75

Total broadband subscribers 1,131,100 1,303,600 R 1,492,500 14

Less than 5GB 49 40 21 …

5GB to less than 20GB 34 38 R 48 …

20GB to less than 50GB 10 13 R 28 …

50GB or more 1 1 2 …

Total with data cap 94 93 99 …

No cap 6 7 1 …

1. Includes digital subscriber line, cellular (does not include mobile phone connections – see table 7), wireless, cable,

satellite, and fibre optic. Excludes analog and ISDN.

2. Data cap (or data allowance) is the volume of data that can be transferred before restrictions apply.

3. The number of subscribers includes business and residential subscribers and has been rounded to the nearest 100.

Note: Due to rounding, figures may not add to the stated totals.

Symbols:

R revised

... not applicable

Source: Statistics New Zealand

Internet subscription data cap

Broadband subscribers(1)

At 30 June 2009–11

Number of subscribers(3)

Percent of broadband subscribers

Jun 2010Jun 2009 Jun 2011Percentage change

June 2010–11

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 5

Total

1. Includes digital subscriber line, cellular (does not include mobile

phone connections – see table 7), wireless, cable, satellite, and

fibre optic. Excludes analog and ISDN.

2. The number of gigabytes has been rounded to the nearest

gigabyte.

Note: This information was collected for the first time in 2011.

The data represents the average data consumption from a

subscription in the June 2011 month.

Source: Statistics New Zealand

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Internet subscriber average data consumption

Average amount of data consumed per

subscriber

Broadband subscribers(1)

June 2011

Number of gigabytes(2)

June 2011 month

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 6

Number of gigabytes

Jun 2011

Total 0.8

1. Data is unmetered if it is not being charged to

subscribers and is not metered for a data cap.

2. Includes digital subscriber line, cellular (does not include

mobile phone connections – see table 7), wireless,

cable, satellite, and fibre optic. Excludes analog and

ISDN.

3. The average is calculated from a sub-section of Internet

service providers able to supply usage data.

Note: This information was collected for the first time in

2011.

Source: Statistics New Zealand

Average amount of unmetered

data consumed(3)

Unmetered data(1)

Broadband subscribers(2)

June 2011

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 7

Number of subscribers(2) Percent

Dedicated data subscriptions 195,800 10

All other standard mobile subscriptions 1,711,900 90

Total mobile handset subscribers 1,907,700 100

1. Includes all connections via a mobile phone. Excludes mobile wireless connections via

a datacard, dongle, USB modem, or tablet SIM card.

2. The number of subscribers includes business and residential subscribers and has been

rounded to the nearest 100.

Note: This information was collected for the first time in 2011. Due to rounding, figures

may not add to the stated totals.

Source: Statistics New Zealand

Jun 2011

Mobile handset subscribers(1)

At 30 June 2011

Connection type

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 8

Jun 2010 Jun 2011

Already available 17 30

Within the next 6 months 11 5

6 months to a year 22 15

1 to 2 years 22 25

2 to 4 years 11 10

More than 4 years 0 0

No plans to make available 22 15

Did not respond 6 5

Note: All percentages are based on figures which have

been randomly rounded to base 3, therefore the figures

may not add to 100 percent. Data from previous surveys

is not comparable to 2010 or 2011. Results should be

treated with caution due to the small number of ISPs in

some categories.

Source: Statistics New Zealand

Percent of ISPs

Availability of Internet Protocol version 6June 2010–11

Timeframe for availability

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 9

Jun 2010(1) Jun 2011

Lack of resources (cost / time) 53 R 36

Other business needs taking priority 47 R 36

A lack of vendor support 27 R 14

A lack of knowledge, education, training, and skills 7 R 14

A lack of user demand 47 R 43

Upstream transit (lack of capability with your connection provider) 20 R 14

Interoperability (equipment not compatible) 27 R 29

Other 7 R 14

Did not respond 0 R 0

1. These figures differ from those published in 2010. A new method which excludes ISPs that

already have IPv6 available, has been adopted for 2011, and applied to survey responses from

2010

Note: All percentages are based on figures which have been randomly rounded to base 3

and categories are not mutually exclusive, therefore the figures do not add to 100 percent.

Data from previous surveys is not comparable to 2010 or 2011. Results should be treated with

caution due to the small number of ISPs in some categories.

Symbols:

R revised

Source: Statistics New Zealand

Barriers to installation of Internet Protocol version 6June 2010–11

BarrierPercent of ISPs

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 10

Jun 2009 Jun 2010 Jun 2011

Wholesale of bandwidth to other ISPs 32 39 35

Sale of packages to other ISPs for resale 37 28 40

Both of the above 21 22 20

None of the above 53 50 45

Note: All percentages are based on figures which have been randomly

rounded to base 3. Categories are not mutually exclusive, therefore

percentages add to more than 100. Results should be treated with caution due

to the small number of ISPs in some categories.

Source: Statistics New Zealand

Percent of ISPs

Other business activities of Internet service providersYear ended 30 June 2009–11

Business activity

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 11

Percent of ISPs

Jun 2011

Botnets 30Pharming 15

Phishing 25

Trojans 25

Other 25

Total monitoring traffic for security 45

1. Includes analog, ISDN, digital subscriber line, cellular

(does not include mobile phone connections – see

table 7), wireless, cable, satellite, and fibre optic.

Note: This information was collected for the first time in

2011. All percentages are based on figures which

have been randomly rounded to base 3 and categories

are not mutually exclusive, therefore the figures do not

add to 100 percent. Results should be treated with

caution due to the small number of ISPs in some categories.

Source: Statistics New Zealand

Internet security

June 2011

Security threats monitored

Dial-up and broadband subscribers(1)

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 12

Percent of subscribers with

compromised security(2)

Jun 2011

Total 4

1. Includes analog, ISDN, digital subscriber line, cellular (does

not include mobile handset connections, see table 7),

wireless, cable, satellite, and fibre optic.

2. Includes business and residential subscribers.

Note: This information was collected for the first time in

2011. This table is calculated using a subset of the surveyed

ISPs, which provided data for security questions.

Source: Statistics New Zealand

Internet subscriber compromised security

Dial-up and broadband subscribers(1)

June 2011

ISPs monitoring for security

www.stats.govt.nz

Internet Service Provider Survey: 2011

Table 13

2009

Residential 1,235,800 1,353,900 R 1,359,800 79 80 79

Business/government 329,400 328,800 R 366,900 21 20 21

Total 1,565,100 1,682,700 R 1,726,800 100 100 100

1. Includes analog, ISDN, digital subscriber line, cellular (does not include mobile phone connections – see table 7),

wireless, cable, satellite, and fibre optic subscribers.

2. The number of subscribers has been rounded to the nearest 100.

Note: Due to rounding, figures may not add to the stated totals.

Symbol:

R revised

Source: Statistics New Zealand

2011 2009 2010 2011

Subscriber type

2010

Percent

Internet subscriber type

Dial-up and broadband subscribers(1)

At 30 June 2009–11

June June JuneJune

Number of subscribers(2)

JuneJune

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