Internet of Things tool to help homeless health
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Transcript of Internet of Things tool to help homeless health
Social Innovation for Homeless_A healthcare innovation that connects peopleSEasier access to support servicesImprove their situationEnhance human interaction
Human-Centered/Universal Design_Innovative Design MethodologiesHFace-to face engagementInsights from the fieldSynthesize insights
Who we engage with_Approach homelessness from the social and homeless individual perspectiveW
Homeless Organisation Government
Night Shelter
Food Bank/Training Centre
Big Issue
City Community Safety
City Council Social Worker
Glasgow Housing Network
Glasgow Housing Association
Marine Trust
Westside
Homelessness in the world_A global perspective of homelessnessH
An estimated 100 million people are homeless
worldwide, and in US government spend $40000 for
each homeless every year.
Scotland30000 people
Britain115000 people
US610000 people
Japan25000 people
China3 million people
United Nations & Research from U of Pennsylvania
Government spends $40000/ per homeless in public service every year
Stakeholders Map_ Existing Service System in Glasgow, UKS
Homeless People Charity
GOV
SocialEnterprise
Academia
Funding/Research
SupportProvide Work
Support
Contact
Contact/Support
Public
Donation
Day Centre (most essential support)Shelter, Housing Association (accommodation)Food Bank (Food)
Provide job opportunityService Exchange Program
National Health CareSocial Welfare Consultation
Funding/Research
Stages of Service Process_Services provided by organizations and governmentS
Awareness Emergency Assistant Recovery
Going to become homeless(Domestic Violence, Drug…..)
Touch PointU
serService
Find Emergency AccommodationLaw Consultancy / Health Care
Find Long Term AccommodationSkill Training / Job
Introduce to appropriate organization to take over
Job Centre
Phone Call Social WorkerWalk-in serviceCampaignAdvertisement
Police Friends/Family Info Board Phone Call Social WorkerWalk-inservice
Long TermAccommodation
Service ExchangeProgram
Skill/LanguageTraining Program
HomelessnessRegister
Assistant ServiceConsultant
TemporaryAccommodation
Health Care
Law Consultant
Social WelfareApplication
Adapting to homeless life_everyone who becomes homeless must find a way to surviveA
“I have sold the Big Issue for 20 years since the very beginning. I sell 5 everyday and take money to buy some beer for myself”
“I chose to come to beg in Glasgow, because I like Glasgow”
“I am very good at begging. ”
“I always buy my own food. I don’t go to any organisation anymore.“
Prefer to sleep rough_sleeping rough is dangerous, however, it is a better choice for someP
“I don’t like shelter. Not good! ”
People in shelter come from different background and some have crime record or mental problems. It is not a very safe and comfortable place.
“It is very difficult to conduct homeless. They just like big kids making troubles all the time”
Sleep rough enhances the potential risk of illness.
73% homeless were reported to have physical problems and 80% have mental issues- Homeless Audit2014
“I like to go to language course. I can make new friends there”.
“We get together and play bingo before dinner”
Desire for companionship_peer support makes people feel calm and securedD
“I have one friend also from Romania. I always stay with my Romania friend.”
“They download videos to their phone and watch at night.”
“They put all their electronics in the locker. I don’t know where they get them, but you see almost everyone”
Mobile Technology in homeless life_technology is a part of daily life M
During the interview on the street, one Romania homeless pickup her smartphone and made a phone call to her friend.
Observation from night shelter, people use laptop and mobile phone for entertainment and communication.
Health and Wellbeing of Rough Sleepers_Our Design OpportunityH
• There is a higher proportion of health problems with homeless people.
• Rough sleeping increases the risk of ill health
• High rate of missed appointments
Health Care+Human Interaction
Insights Informing our Design_Rationale behind Street CompanionI
The high impact of healthcare provision on overall wellbeing
High usage of mobile technology by homeless
Current healthcare system especially intimidating for homeless
Structure of Street Companion_The 4 major componentsS
MedicalProfessional
MedicalCloud
MobileTechnology
StreetTeam
Provide remote diagnose and
medical advise
Data storage and information exchange
Portable check-up tool and mobile device
Professional nurse and social worker
Street Team_PersonaS
“Sarah” _32 years old, married_Practicing Nurse qualified in adult and mental health_Working for NHS Glasgow
Major Tasks
Search homelessProvide device
Medical Check UpExplain Doctor’s feedback
Listen to homelessGive adviceSuggest services
Skills
Empathetic, Compassionate, Courageous, Persuasive
Active listener, Good observer
Understands health and social needsTechnical health knowledge.
“Simon” _36 years old_Social worker_Working for Glasgow City Council
Medical Professional_PersonaM
“David”_43 years old, married, with 12-year-old son_MD Graduated from University of St Andrews specialized in general internal medicine _Works for William Clinic in Glasgow_Work time for the service: 2:00pm – 4:00pm every Tuesday and Thursday
Order further street/indoor tests
Order specialist appointment/emergency treatmentOrder medication
TasksReceive street cases
Give medical advice
Analyze medical data transmitted
Portable Tool Kit for street team_Basic Medical Exam Equipment and Remote diagnose systemPMedical Equipment_Glucosemeter_Thermometer_Stethoscope _Blood Pressure Monitor
Complementary elements_tablet/smartphone_6 Energy bars_Medication (pre request)
Street Kit for homeless people_Smartphone and AppS
Service compass_ Service locator _Booking platform
Profile_Personal information_Mobile address
Mobile Wellbeing_Medical history_Help and advice message platform
After register as a homeless people in city council, new homeless people would get an entry level smartphone to access service.
Benefits for Homeless and Society_Giving people the power to help themselvesBDirect contact with healthcare professionalsEarly indications of ill healthDevelop valuable relationships
Wider Social Applications_Exploring the potentialWSocial Care: Elderly and DisabledOccupational Health: Employees and School NurseEmergency Situations: Refugee Camps