Internet Marketing for Roofing Industry-2011
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Transcript of Internet Marketing for Roofing Industry-2011
E-Marketing and Social Media For Your Business
Internet Marketing Tips that Roofers Can Implement Today
Presented by:Hillary BresslerFounder, CEO
.Com MarketingA Top 100 Interactive Agency Nationwide
www.commarketing.com 1.866.266.6584
Dell made over $3 million in revenue through the Dell Outlet account on Twitter.
It’s Okay To Be Confused
Years to Reach 50 Million Users
• Radio- 38 Years
• TV- 13 Years
• Internet- 4 Years
• iPod- 3 Years
• Facebook adds 100 Million Users in 9 months
“Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
78% of consumers trust peer recommendations
Only 14% trust advertisements
“Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
“Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
The Fastest Growing Segment on Facebook is 55-65 year old Females
Average user spends more than 55 minutes per day on Facebook
39% Of all
mobile users have
smartphones
80% of Twitter updates are on mobile devices.
Imagine what that means for bad customer experiences.
“Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
Kim Kardashian gets $10k per tweet
Social Media is about
the relationships
http://www.flickr.com/photos/sarcastickiss/2612302754/
Define Your
Social Media
Strategy
“People are communicating more over social networks and to stay relevant you have to be where your
customers’ are.”
What Can Social Media be Used For?
1. Sales2. Brand Marketing3. Customer Service4. Promotions/Events5. Recruiting 6. Public Relations7. Reputation Management8. Market Research9. Consumer Education
Social Media marketing is 100% about establishing a relationship with customers,
and less about selling.
The sales will come to those that wait!
Sprinkles Cupcakes
Every day Sprinkles posts a word or phrase that a specified number of customers can use to get a
free cupcake. They have 133,000 fans.
Top Roofers on Twitter
Twitter Exclusive Coupons
• Twitter-exclusive coupons for customers to print out and redeem at store.
• Twitter coupon campaigns brought
in 68.60% of total
dollar sales.
Tracking Sales
Specific codes for each coupon are entered into the point of sale cash registers at tasti locations to enable the tracking of coupon conversions and the resulting sales.
Customer Service
Frank EliasonComcast’s Twitter Man
“I think it's safe to call Comcast's Frank Eliason the most famous customer service manager in the U.S., possibly in the world.” - Business Week Jan 2009
Negative Effects on United from Social Media
• Over 8.5 million views
• Stock prices dip 10% resulting in $180 million
• Appeared on ABC’s The View
• Time Magazine’s Top Viral Video’s of 2009
• 2 more videos to be produced
As of 5/29/10
Positive of Social Media
• Budget of $50 to start
• Over 134 million views
• 700% increase in sales
As of 5/29/10
Example of Web Video of Roofing Company
Using Linked In for
Business to Business
Company Profile
Improve your
Company
Profile page
Join Industry Groups
Linked In Groups
Social Media Challenges
• It should not be done instead of proven fundamentals ( SEO, Well Designed Websites)
• It is not “free”
• It is difficult to monetize
Social Media Tips
Register all Names
namechk.com
• Find a focus and identify the goals
• Create relevant content
• Become an indispensable source of information
Social Media Tips
• Jump in and familiarize yourself in using social networking, even if you have to do it first in your personal life.
• Get the support and buy-in of everyone in the company
Social Media Tips
• Take time to understand your customers: what communication style works best
• Start slowly, listen and take small steps: take the time to understand each social network
• Take chances: test new initiatives, content, conversation starters and offers
Social Media Tips
Dealing with Bad Reviews
Dealing with complaints
• Address negative comments very quickly.
• Have a process in place to resolve the issue directly.
• The company should respond once in public, and if the person stays negative, they switch to DM and then to email or phone if needed.
• It is a chance to turn someone into an ambassador of the brand.
This customer was one out of many great reviews. Leaving bad reviews up there makes this review page much more
real and authentic. This is a good example of how a company responded to show they care.
http://www.facebook.com/facebook-widgets/
Facebook Tips To Drive Fans
Crandon, Wisconsin which has a population of 1,961 people now has 1,500 fans on their
Facebook page.
Simple offline marketing to drive fans by
giving benefits to join.
This is my email signature. Have every employee put an email signature that promotes your social media pages.
How To Make A Facebook Vanity URL
www.facebook.com/#!/Commarketing?ref=ts
www.facebook.com/commarketing
www.facebook.com/username
Email Marketing
Not news that marketers increasing focus on social and mobile—but email, too
Top Three Reasons for Email Marketing
1.) 91% of the online population uses email, most everyday.
2.) Email usage is consistent across age groups with the lowest penetration among the very young (12-17 years)
and very old (73+)
3.) 67% of adults in North America say they prefer e-mail for business
communications and 47% of permission email recipients made a purchase in the
past year because of it.
Email marketing has one of the highest ROIs of any tactic,
compare:
– E-mail ROI per $1 US spent: $51.45– Print catalogs: $7.20– Non-E-mail Internet marketing: $21.08
Opt-in email creates higher customer engagement than social or mobile alone—but together…
Tip: Sign Up
Types of EmailNewsletter Promotional
Types of EmailCoupon Welcome/Thank You
Types of EmailEvent/Social Holiday
Best Practices
44% of respondents view emails in the preview pane; 80% use the bottom or
side view.
Delivery rates – average 94.1%
Open rates – 22.1%
Click through rates – 6.1%
Q1 2009 data
What People Want
Typically money in some form (discount, free, deals)
Inside info, news, previews, access (feel special)
B2B content: case studies, white papers, webinars (cover topics target audience most interested in)
Direct communication with a company decision-maker
11% of users check email on
a mobile device
E-Marketer Opportunities
Test your email sends; 27% do.
Things to test include: subject lines, calls to action, design, timing, day of week, time of day.
Best time of day is mid-day or start of day; best day of week is Tuesday.
Data shows that shorter subject lines generate higher open rates.
E-Marketer Opportunities
Email Service Providers
• Constant Contact• Mail Chimp
Expected Costs
• Website- $3,000-$25,000• Mobile Site- $2,000- $50,000• Social Media Strategy- $2,500- $10,000• SEO- $2,000- $4,000/month• Pay Per Click- 20% of spend• Universal Listing- $500• Email Design- $800- $1,500
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“ Squeeze out every click from the search engines before you move on to anything else.”
-Hillary Bressler- CEO/Founder of .Com Marketing
Rule of Thumb
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Search Dominance!
Top Keywords
Roofing Contractor
Dominating your brand and having control of each postingis the true SEO + SMO = Amplified Rankings
I dominate and control my “Personal brand”….that is easy, as there are only 3 Hillary Bressler’s in the USA.
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Target Corporation dominates their brand for a keyword thathas many different meanings.
Top 3 Citation Sites
• www.insiderpages.com• www.superpages.com• www.yelp.com• Angie’s List
• Judy’s Book
Hillary Bressler
CEO/Founder of .Com MarketingEmail: [email protected]
Web: www.commarketing.com
Phone: 407.774.4604 ext 203
@commarketing
@hillarybressler
Find My Presentation Today!
www.slideshare.net/hillarybressler