International Tourism - Hellenic American Union · English for International Tourism 1 February -...

RegistRation PRoceduRes RegistRation FoRm

indiViduaL PaRticiPation

There are two registration options

bull on-line You can enroll by clicking the ldquoBuy onlinerdquo tab at the top of the course description page You will be asked to login to proceed You need a valid credit card (MasterCard or Visa) to be able to register this way Please note that the on-line registration system cannot estimate any installments An automatic confirmation will be sent if the transaction is successful Your receipt will be given to you on the first day of the program

bull on-site You can register at the Registrarrsquos Office Monday through Friday 900-2000 by providing a complete registration form and paying in one of the following ways a) cash you must pay at least euro 150 You need to pay the remainder by 8 March 2013 b) credit card the full fee will be charged to your credit card and interest free installments will be arranged if your credit card is eligible Tuition fees are not subject to VAT

PaRticiPation tHRougH YouR emPLoYeR


bull on-line You can register your employees by clicking the ldquoBuy onlinerdquo tab at the top of the course description page You will be asked to login to proceed Please type the employeesrsquo details as well as the invoice details exactly as they should appear on the invoice You will need a valid credit card (MasterCard or Visa) to be able to pay the tuition fees An automatic confirmation will be sent if the transaction is successful Please note that the on-line registration system cannot estimate any discounts so if you wish to register 3 or more employees in the program and thus be entitled to the 10 discount you are strongly encouraged to use the off-line registration option

bull off-line to enroll your companyrsquos employees you need to fax us a complete registration form Please type the invoice details in Greek exactly as they should appear on the invoice The full program fee must be deposited in one of the HAU bank accounts that are listed on the registration form A copy of the bank slip should accompany your registration form if you choose this payment method Tuition fees are not subject to VAT The Hellenic American Union will not accept any registration form that is not signed by the employer or the person responsible for training Employers who enroll 3 or more employees in the program gain a 10 total discount If you wish to take advantage of the LAEK subsidy please check the relevant box and we will email you the necessary information

I wIsh tO EnROLL FOR thE FOLLOwInG cLAss

english for international tourism 1048646 1 February ndash 12 April 2013

PaRticiPantrsquos detaiLsLast name helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

First name helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Position status helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

company helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

home Address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Postal code helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Mobile Phone helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

E-mail Address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

I wish to receive information by the hellenic American Union via mail or email

inVoice detaiLscompany name helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

type of Business helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

company Address helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Postal code cityhelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

Phone Fax helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

tax number helliphelliphelliphelliphelliphelliphelliphelliphelliphelliptax Officehelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip

LAEK subsidy 1048646 YEs 1048646 nO

tHe HeLLenic ameRican union BanK accountsEmporiki 20501740 (IBAn GR65 0120 0050 0000 0002 0501 740)

Eurobank 0026-0012370100176525 (IBAn GR26 0260 0120 0003 7010

01 76 525)

canceLLation PoLicYParticipantsrsquo cancellations must be made in writing at least 15 working days before the start of the program to be eligible for refund Thereafter no refunds will be givenThe Hellenic American Union reserves the right to change or cancel any of its published programs due to unforeseen circumstances A full refund is given to

people who have registered

I we understand and accept the registration and cancellation policies

name signaturehelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellipDatehelliphelliphelliphelliphelliphelliphelliphellip

Massalias 22 106 80 Athens t 210 36 80 900 F 210 3633174 e-mail hauhaugr httpwwwhaugr

Fax number 210 3633174

English forInternational Tourism

1 February - 12 April 2013

Tourism is a key service industry in Greece English is the main language used in the interaction of locals with foreign visitors no matter how attractive sites are the overall tourist experience is also affected by the service the tourists receive from tourist-related personnel like receptionists waiters porters airport staff tourist shops staff travel agents taxi drivers and cruise staff

this 30-hour program is designed to cater for learners who are working or are hoping to work in the tourist industry and would like to improve their confidence when using English to interact or serve foreign tourists The topics cover a wide range of communication situations that front-line personnel usually face during their interaction with foreign visitors case studies video recordings and authentic material will be used in class while emphasis is on oral speech and cross-cultural issues

The course is ideal for front-line personnel who come into direct contact with foreign customersWeLcoming guestsbull first impressionsbull making small talkbull being polite and friendly

giVing descRiPtionsbull describing sites along the waybull describing services offered

PRoViding diRectionsbull explaining how to find a place of interestbull describing a route

exPLaining PaYmentbull helping a client understand the hotel billbull explaining the cost of a service

maKing Recommendationsbull recommending a national dishbull making suggestions for walking tours or site

visits

giVing adVicebull helping the visitor to avoid cultural taboosbull explaining how the transport system worksbull making suggestions on places to be avoided ( eg at night)

using tHe PHonebull taking a booking or an orderbull answering customerrsquos questions

PRoViding customeR seRVicebull dealing with a complaintbull helping a customer with a specific request

oVeRcoming BReaKdoWns in communicationbull asking for repetition and clarifying

misunderstandings bull dealing with cross-cultural differences

PeRsonaLizing tHe seRVice You PRoVidebull making the visit a unique experience (guest

courtesy)

Program cost euro 300Information on the registration procedures is provided on the next page If you need more information you can call 2103680006 or send an email to traininghaugr

useFuL inFoRmation

timetable1 February - 12 April 2013Friday 1800-2100

content



The course is ideal for front-line personnel who come into direct contact with foreign customers


useFuL inFoRmation









visits







courtesy)


useFuL inFoRmation


content

WeLcoming guestsbull first impressionsbull making small talkbull being polite and friendly



exPLaining PaPaP YaYa mentbull helping a client understand the hotel billhelping a client understand the hotel billbull explaining the cost of a service


visits



oVeRcoming BReaKdoWns in communicationbull asking for repetition and clarifying asking for repetition and clarifying

misunderstandings bull dealing with cross-cultural differences dealing with cross-cultural differences

PeRsonaLizing tHe seRVRVice You You Y PRoVidebull making the visit a unique experience (guest making the visit a unique experience (guest

courtesy)

content





























Eurobank 0026-0012370100176525 (IBAn GR26 0260 0120 0003 7010

01 76 525)
















visits







courtesy)


useFuL inFoRmation


content



The course is ideal for front-line personnel who come into direct contact with foreign customers


useFuL inFoRmation









visits







courtesy)


useFuL inFoRmation


content






visits






courtesy)

content





























Eurobank 0026-0012370100176525 (IBAn GR26 0260 0120 0003 7010

01 76 525)
















visits







courtesy)


useFuL inFoRmation


content






visits






courtesy)

content





























Eurobank 0026-0012370100176525 (IBAn GR26 0260 0120 0003 7010

01 76 525)





































Eurobank 0026-0012370100176525 (IBAn GR26 0260 0120 0003 7010

01 76 525)









International Tourism - Hellenic American Union · English for International Tourism 1 February -...

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Transcript of International Tourism - Hellenic American Union · English for International Tourism 1 February -...